Job Roles For Customer Care Executive – Call Centre,Technical Support, BPO,KPO

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• published: 19 Aug 2015
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Job Roles For Customer Care Executive: Know more about job roles and responsibility in a customer care services. Coming to Customer Care opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Customer Care Executive. Freshers of all educational backgrounds would be sought for customer care executive position. A lot of companies in various industries seek for this position continuously. Is it a good position to start your career path with? How will your career path be, if you take up this position? Basic requirement A customer care executive would be expected to get in touch with customers through various methods. Inbound call customer care, voice process and complaint management are the common variants in this job. Basically, you would either contact the customers or the customers would communicate with you for their needs. The candidate is expected to provide customer service with patience and empathy. Job requirement Fresh and experienced candidates would be sought for this position. The candidates with excellent communication skills are usually sought, irrespective of their educational background. Candidates with Master degree or Doctorate or not usually sought by the companies, but the needs of each company are different. In rare cases, like financial institute, candidates with commerce or banking background are sometimes sought. The other basic requirements are a) Good communication skill in local language. Knowledge in additional language is an added advantage. b) Patience and empathy are very essential. c) Basic knowledge in computer operation d) Basic technical knowledge about product or service of the company e) Good people skills or interpersonal skills f) Team work, positive attitude and customer centric ability are a few qualifications which would add more value to your resume. In case of technical customer care support, usually engineering candidates are sought. Management (post graduate and graduate) students are sought for both technical and non-technical customer care executive position. In case of technical position, the company would provide training for various activities. In some cases, the candidates would be taken as probationary candidates and after training is completed with excellence, the candidates would be provided a permanent position. The job might be in shift basis and most of the companies would request you to sign a bond or agreement for a few years. Some companies prefer female candidates for certain positions but this does not mean that males cannot thrive in this career. When it comes to male candidates, rotational shifts would become a must. Apart from handling customers, a few job descriptions would emphasis on sale targets or adherence to promotional activities too. The candidates would be expected to handle some operational activities which are related to their work like recording work-in-progress and others. Scope for freshers Pay might be less than most of the technical jobs, but this job position has a good scope for those who want to take up marketing as their core career. The experience in customer support department would help you to apply for various marketing positions in the future. After a few years of experience, you can also sought senior positions in the same department or become a trainer for fresh customer support executives. Most of the legends in today’s corporate work are from marketing department. If you are looking for a fast career growth, this is the right field to choose in today’s world. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.