Money

Is your credit card a one-trick pony?

Credit card firms continue to try to direct customers towards interest-free deals, meaning that some of the more versatile cards are often overlooked

Five questions on: The PPI mis-selling scandal

Lloyds bank increased provisions for PPI compensation to £4bn in its 2015 financial results, bringing the total bill for its role in the UK's biggest-ever mis-selling scandal to £16bn

Companies failing to bring down numbers of complaints

Past Ombudsman figures have highlighted Lloyds Bank as one of the worst for using the tactic, and yesterday’s figures reveal that 78 per cent of the complaints against the bank were upheld between July and December 2015.