For small business owners, WordPress is a well-trusted company, Yelp is a brand in trouble, and Facebook is on a downward path. Those are some of the findings out today from a survey of 6,000 small business owners from the second half of 2015 conducted by Alignable.

You can see the whole thing here. WordPress came in with a NPS of 73, Shopify at 29, Godaddy at 26, Squarespace at 11, Wix at -7, Weebly at -13, Web.com at -61, and Yelp at -66. Here’s how a Net Promoter Score works.

One of my favorite movies is Thank You for Smoking, the Jason Reitman’s film that looks at the world through the lens of a tobacco lobbyist. It’s fiction, though. This real-life Rolling Stone look at what is going on with rooftop solar in Florida and the big utilities has quotes that could have easily been in the movie.

Facing an amendment that would open up one of the sunniest states to solar power, the utilities created a competing amendment called “Rights of Electricity Consumers Regarding Solar Energy Choice,” which, as you might imagine, is extraordinarily unfriendly to anyone who wants solar panels on their home. Why the confusing title?

Bascom insisted there was no intention to mislead. “It would defy all logic,” she tells Rolling Stone. “Why would we confuse ours with one that does not have public support?”

 

WordCamp US 2017 + 2018

When we chose Philadelphia to host the first ever WordCamp US, it was actually for two years, they’ll be hosting again this year December 2-4. We’re going to pick the host city and group for 2017 and 2018 in the next few months, though, and in fact the applications are open and closing in a few weeks. If you think your city and team have what it takes to wow the world with the best WordPress event, please put your hat in the ring!

Lent This Year: Buying Things

Today is Ash Wednesday and the start of Lent, when typically Catholics give something up, or try to form a new habit, for about six weeks. Many of my friends who aren’t Catholic do the same, it’s a good practice to try to go without something in your life you take for granted. It can make you reexamine assumptions, take you out of your comfort zone, or make you appreciate the thing you gave up much more when you return to it. Also it’s just a bit more fun when you do it with friends. 😀

Last few years I’ve given up:

  • 2013: Meat.
  • 2014: Smartphones. (This was hard!)
  • 2015: I meditated every day using Calm.

This year I’ve been thinking about what I take for granted, and surveyed friends for what their suggestions would be. One of the things that I’m pretty bad at is buying too many things, especially gadgets. I’m pretty good at clearing out old ones so it doesn’t get too cluttered, but I definitely have a habit of getting the latest USB gadgets on Amazon, shirts from Kit & Ace, workout stuff from Lululemon, shoes I don’t need, etc.

So the thing I’m going to give up this year is shopping or buying any material things. I’m also going to take the opportunity to try and reduce the stuff I do have in my life to things that spark joy.

The Atlantic does an in-depth look on why it’s much less pleasant to have phone calls than it used to be. It’s true, but there are also some great alternatives that I’ve been having luck with recently. Facebook Messenger has a built-in audio (and video!) calling system that is okay. Facetime isn’t just for video, you can also make audio calls with it and they sound amazing (something I learned from Kanye, true story). Many times I’ll try a phone number in Facetime first just in case the person uses an iPhone. And finally Skype still works pretty well even if its clients are a bit heavy. If I’m able to be at a computer (all of these work on computer as well as apps), this Sennheiser USB headset sounds great, blocks background noise, and people say that I sound clear.

Chicken and Eggs

mometablues.jpegI’ve been reading Questlove’s Mo’ Meta Blues, and it’s an incredible education. The book is helping me appreciate an era of music that inspired the era that inspires me — the music that drove the Roots, J Dilla, Fugees, D’Angelo, Common, Erykah Badu, Kendrick Lamar, and so many more to create what they have.

Chronologically, I’m in a chapter covering mid-90s hip-hop, which is full of conflict. There’s a tension alluded to in the book of the musicians that made it and those that didn’t: does increased radio play make songs popular? There’s some science that suggests yes. Or is there something intrinsic to the record that puts it in that virtous loop of requests and airplay, the equivalent of usage and virality in a web product?

There’s a great ancedote in the book that I think is useful when thinking about products. All of the links are my addition, not in the original text.

There was one moment during the recording of Voodoo that really brought this home. We were recording DJ Premier’s scratches for “Devil’s Pie,” and Q-Tip had just let the room to go work on something else, so there were four of us left there: Premier, Dilla, D’Angelo, and myself. During the break, Premier asked if anyone had any new shit to play for the group, and D’Angelo went for a cassette and played a bit of a new song, and the whole room just erupted in hooting. Then Dilla put on some new Slum Village shit and it was the same thing: an explosion of excitement. Then Premier, who had started the whole thing, played an M.O.P. song and some new Gang Starr material that he was working on for The Ownerz.

I was last at bat. All I had on me was a work tape for what would eventually become “Double Trouble” on Things Fall Apart. It didn’t have finished vocals yet, didn’t have Mos Def’s verse. It was just a skeleton. I played it, and I will never forget the feeling that came over the room, including me. It wasn’t that they didn’t hoot and holler like they had for the other songs. They did. But they didn’t mean it. I know the move people resort to when they’re not quite into a song: they keep a straight stare on their face and bob their head a bit, not saying anything, not making eye contact. That’s the sign of death. That’s what they all did to me, and I felt humiliated. I was like Glenn Close in Fatal Attraction: I will not be ignored! I went back into the studio that same night and gave that song a radical, extended facelift. I refused to sleep until I had that thing up and running.

I love the idea of Questlove realizing the song was missing something, and going back to the booth to keep working on it until it resonated with his target audience. A song that doesn’t stand up on its own wouldn’t be any better when bundled as part of an album. (Or Samsung would have the most popular apps on Android.) Fans hear the care and quality of each track, and they become super-fans. The bands that break out weren’t bludgeoned into fan’s ears by radio play, they were pulled by these passionate few into a wider audience.

I love the mixtape culture that so many of today’s successful artists have come up through, and it is amplified online. Drake had three ever-improving mixtapes before his first album. It harkens to a line from PG’s startup canon (in 2009!): Better to make a few users love you than a lot ambivalent.

There’s this tension in everything we produce. Where’s the line to tread between 1.0 is the loneliest and a minimum viable product? Or is it about a minimum lovable product? Are we building a car with no air conditioning or a car with no wheels?

minimal-viable-product-henrik-kniberg.png

“Pivot” has become passé, but it’s much worse to assume that distribution will solve something core to your product that isn’t working.