- published: 23 Jan 2014
- views: 1285
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This video talks about:
1.Structure of the training
2.ISO/IEC 20000 certification and course outline
3.Examination format
4.Agenda
5.Welcome and administration
6.Introduction to IT Service management
7.Content of ISO/ IEC 20000
8.Section 1-5 Basics
9.Content of ISO/IEC 20000
10.Section 6-10 - IT Service Management Processes - Resolution Process
11.Control Process, Release Process
12.Service Delivery Process
13.Relationship process
14.Classification and Preview
15.Goal of the Slide Set
Click the following link for more details http://goo.gl/HQO7oE
La ISO 20000 es la norma de mayor difusión en el mundo específicamente dirigida a la gestión de los servicios de TI. La ISO 20000 fue desarrollada en respuesta a la necesidad de establecer procesos y procedimientos para minimizar los riesgos en los negocios provenientes de un colapso técnico del sistema de TI de las organizaciones.
ISO 20000 describe un conjunto integrado de procesos que permiten prestar en forma eficaz servicios de TI a las organizaciones y a sus clientes. La esperada publicación de la ISO 20000 el 15 de diciembre de 2005 ha representado un gran paso adelante hacia el reconocimiento internacional y el desarrollo de la certificación de los sistemas de gestión de servicios TI.
Con la implantación de la Norma ISO 20000 se logra que los servicios TI estén orientados al negocio, es decir, el objetivo básico y fundamental del área de explotación/ producción es dar un servicio con la máxima calidad bien a la propia organización, o bien a sus clientes externos.
- published: 05 Jun 2014
- views: 1193
A ISO/IEC 20000 abrange um conjunto de práticas de gestão de serviços de tecnologia da informação. Essas práticas precisam ser absorvidas pela organização para gerarem um sistema baseado em processos integrados, claramente orientados à estratégia do negócio e à melhoria continua.
A obtenção da certificação demanda a estruturação detalhada de um SGS (Sistema de Gestão de Serviços), que se conjugado às 10 dicas - TOP 10 - garantirá que sua empresa alcance com sucesso a ISO/IEC 20000.
- published: 06 May 2015
- views: 169
Una explicación acerca del modelo COBIT y la norma ISO/IEC 20000-1
Este vídeo fue elaborado para la materia "Administración de la Función Informática"
Universidad Autónoma de Ciudad Juárez
-----------------------------------------------------------------------
Otras ligas de interés:
Bejalz Music: https://www.youtube.com/channel/UCOc_hc7kywvGgjP-NV8U75w
Diseño Web: http://www.gcdigitalmark.com
- published: 08 May 2015
- views: 188
Jack Probst, a Principal Consultant at Pink Elephant, is serving as a US Task Group (TG) Leader. Jack's TG is focused on IT Service Management standards services (ISO/IEC 20000). Jack is one of North America's most experienced ITSM Experts and has a wealth of knowledge on the subject of standards, systems engineering and management frameworks.
- published: 27 May 2011
- views: 8130
Short video explaining how the document template set for ISO/IEC 20000 can save you time and money in implementing IT service management according to the ISO/IEC 20000 standard. You can purchase the templates at www.publicit.co.uk.
- published: 21 Oct 2014
- views: 306
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Yahia Al Anwar, EGYBYTE
The webinar covers:
• What is the Service Desk role?
• What does ITIL say about it?
• What does ISO/IEC 20000 say about it?
• What does Service Desk Institute (SDI) say about it?
• How can IT Dept. make use of Service Desk?
This webinar was presented by Mr. Yahia Al Anwar. He is a senior IT Services Management and Project Management consultant of EGYBYTE with more than 20 years of international experience in ITSM, Systems management, security and infrastructure.
Slides of the webinar: http://bit.ly/1Ou5XOE
- published: 19 Jan 2016
- views: 124
Através da consultoria da Hütner Consult, mais uma empresa adquire a certificação ISO/IEC 20000 de Gestão de Serviços de Tecnologia da Informação. A Trade Minas demonstra a base de seu SUCESSO com essa conquista e, dispara a frente do mercado com um selo reconhecido e valorizado perante fornecedores, parceiros e clientes.
Veja as dicas e conheça parte do processo através da própria equipe da Trade Minas. Vídeo gravado em outubro de 2015 na nova sede da empresa.
- published: 20 Nov 2015
- views: 106
A relação entre a Segurança da Informação e Gerenciamento de Serviços é tão estreita que muitas organizações já reconhecem os benefícios de adotar a norma ISO / IEC 27001 para segurança da informação, e ISO / IEC 20000-1 para gerenciamento de serviços.
Há um número de vantagens na implementação de um sistema integrado de gestão que leva em conta não só os serviços prestados, mas também a proteção dos ativos de informação. Estes benefícios podem ser potencializados se ambos os padrões forem implementados simultaneamente através da ISO/IEC 27013. Saiba mais assistindo esta palestra do EXIN, que irá abordar os esforços necessários para implementar um sistema de gestão integrada, que possa:
• Implementar a ISO / IEC 27001, quando já se adotou a norma ISO / IEC 20000-1, ou vice-versa;
• Implementar tanto ISO / IEC 27001 e ISO / IEC 20000-1 juntas a partir do zero; ou
• Alinhar e coordenar IEC 27001 e ISO / IEC sistemas ISO / 20000-1 pré-existentes.
- published: 04 Dec 2014
- views: 227
Em dezembro de 2010, a NetSol, empresa mineira especializada em segurança de rede e internet, celebrou seus 10 anos adquirindo a certificação ISO 20000.
A ISO 20000 abrange um conjunto de práticas de gestão de serviços de tecnologia da informação. Estas práticas precisam ser absorvidas pela organização para gerarem um sistema baseado em processos integrados, claramente orientados às estratégias do negócio e à melhoria continuada. Para ter sucesso, a obtenção da certificação demanda a estruturação detalhada de um projeto que deve ser conduzido a quatro mãos, como foi entre Hütner e NetSol.
- published: 28 Aug 2015
- views: 117
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think with Subrata Guha, IT Services Program Manager, UL DQS
- published: 19 Jul 2013
- views: 3986
Organizer: Besnik Hundozi, PECB (www.pecb.com)
Speaker: Mostafa AlShamy, Egybyte (www.egybyte.net)
Tuesday, June 02, 2015
10:00 AM CEST
Summary:
ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So shall we cover ISO/IEC 20000 in isolation or in combination with ITIL!!!!
Watch this webinar organized by PECB International to learn how to achieve ISO/IEC 20000 and gain the benefits of ITIL 2011.
The webinar will cover the following areas:
• What is ITIL and its origins?
• ITIL Lifecycle Stages
• ITIL Processes and Functions
• ITIL and ISO/IEC 20000
• How to start implementing SMS
• How can PECB help you with ISO/IEC 20000?
Speaker:
Mostafa AlShamy is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM, systems management, security and infrastructure. Mostafa holds diverse certifications which in one way or another relate to area of ITSM (ISO/IEC 20000, ISO/IEC 27001, ISO 22301, ITIL Expert, PRINCE2 Practitioner, CPDE, M_o_R, COBIT5 Implementer and Assessor, etc.)
- published: 02 Jun 2015
- views: 233
This page contains text from Wikipedia, the Free Encyclopedia -
http://en.wikipedia.org/wiki/ISO_(disambiguation)
This article is licensed under the Creative Commons Attribution-ShareAlike 3.0 Unported License, which means that you can copy and modify it as long as the entire work (including additions) remains under this license.
This article is licensed under the Creative Commons Attribution-ShareAlike 3.0 Unported License, which means that you can copy and modify it as long as the entire work (including additions) remains under this license.
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10:21IT Service Management Training Video | ITSM ISO/IEC 20000
IT Service Management Training Video | ITSM ISO/IEC 20000IT Service Management Training Video | ITSM ISO/IEC 20000
This video talks about: 1.Structure of the training 2.ISO/IEC 20000 certification and course outline 3.Examination format 4.Agenda 5.Welcome and administration 6.Introduction to IT Service management 7.Content of ISO/ IEC 20000 8.Section 1-5 Basics 9.Content of ISO/IEC 20000 10.Section 6-10 - IT Service Management Processes - Resolution Process 11.Control Process, Release Process 12.Service Delivery Process 13.Relationship process 14.Classification and Preview 15.Goal of the Slide Set Click the following link for more details http://goo.gl/HQO7oE -
5:35Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000
Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000
La ISO 20000 es la norma de mayor difusión en el mundo específicamente dirigida a la gestión de los servicios de TI. La ISO 20000 fue desarrollada en respuesta a la necesidad de establecer procesos y procedimientos para minimizar los riesgos en los negocios provenientes de un colapso técnico del sistema de TI de las organizaciones. ISO 20000 describe un conjunto integrado de procesos que permiten prestar en forma eficaz servicios de TI a las organizaciones y a sus clientes. La esperada publicación de la ISO 20000 el 15 de diciembre de 2005 ha representado un gran paso adelante hacia el reconocimiento internacional y el desarrollo de la certificación de los sistemas de gestión de servicios TI. Con la implantación de la Norma ISO 20000 se logra que los servicios TI estén orientados al negocio, es decir, el objetivo básico y fundamental del área de explotación/ producción es dar un servicio con la máxima calidad bien a la propia organización, o bien a sus clientes externos. -
3:40TOP 10 :: Certificação Empresarial ISO/IEC 20000 :: Alexandra Hütner
TOP 10 :: Certificação Empresarial ISO/IEC 20000 :: Alexandra HütnerTOP 10 :: Certificação Empresarial ISO/IEC 20000 :: Alexandra Hütner
A ISO/IEC 20000 abrange um conjunto de práticas de gestão de serviços de tecnologia da informação. Essas práticas precisam ser absorvidas pela organização para gerarem um sistema baseado em processos integrados, claramente orientados à estratégia do negócio e à melhoria continua. A obtenção da certificação demanda a estruturação detalhada de um SGS (Sistema de Gestão de Serviços), que se conjugado às 10 dicas - TOP 10 - garantirá que sua empresa alcance com sucesso a ISO/IEC 20000. -
19:22COBIT - ISO/IEC 20000-1
COBIT - ISO/IEC 20000-1COBIT - ISO/IEC 20000-1
Una explicación acerca del modelo COBIT y la norma ISO/IEC 20000-1 Este vídeo fue elaborado para la materia "Administración de la Función Informática" Universidad Autónoma de Ciudad Juárez ----------------------------------------------------------------------- Otras ligas de interés: Bejalz Music: https://www.youtube.com/channel/UCOc_hc7kywvGgjP-NV8U75w Diseño Web: http://www.gcdigitalmark.com -
25:26ISO/IEC 20000 Webinar
ISO/IEC 20000 WebinarISO/IEC 20000 Webinar
Jack Probst, a Principal Consultant at Pink Elephant, is serving as a US Task Group (TG) Leader. Jack's TG is focused on IT Service Management standards services (ISO/IEC 20000). Jack is one of North America's most experienced ITSM Experts and has a wealth of knowledge on the subject of standards, systems engineering and management frameworks. -
1:49IT Service Management Document Templates for ISO/IEC 20000
IT Service Management Document Templates for ISO/IEC 20000IT Service Management Document Templates for ISO/IEC 20000
Short video explaining how the document template set for ISO/IEC 20000 can save you time and money in implementing IT service management according to the ISO/IEC 20000 standard. You can purchase the templates at www.publicit.co.uk. -
45:33Service Desk between ITIL, ISO IEC 20000 and SDI
Service Desk between ITIL, ISO IEC 20000 and SDIService Desk between ITIL, ISO IEC 20000 and SDI
Organizer: Vlerar Shala, PECB (www.pecb.com) Presenter: Yahia Al Anwar, EGYBYTE The webinar covers: • What is the Service Desk role? • What does ITIL say about it? • What does ISO/IEC 20000 say about it? • What does Service Desk Institute (SDI) say about it? • How can IT Dept. make use of Service Desk? This webinar was presented by Mr. Yahia Al Anwar. He is a senior IT Services Management and Project Management consultant of EGYBYTE with more than 20 years of international experience in ITSM, Systems management, security and infrastructure. Slides of the webinar: http://bit.ly/1Ou5XOE -
8:58Case de Sucesso ISO/IEC 20000:: Trade Minas & Hütner Consult
Case de Sucesso ISO/IEC 20000:: Trade Minas & Hütner ConsultCase de Sucesso ISO/IEC 20000:: Trade Minas & Hütner Consult
Através da consultoria da Hütner Consult, mais uma empresa adquire a certificação ISO/IEC 20000 de Gestão de Serviços de Tecnologia da Informação. A Trade Minas demonstra a base de seu SUCESSO com essa conquista e, dispara a frente do mercado com um selo reconhecido e valorizado perante fornecedores, parceiros e clientes. Veja as dicas e conheça parte do processo através da própria equipe da Trade Minas. Vídeo gravado em outubro de 2015 na nova sede da empresa. -
61:41Implementação integrada da ISO/IEC 27001 e 20000-1 ou (27013)
Implementação integrada da ISO/IEC 27001 e 20000-1 ou (27013)Implementação integrada da ISO/IEC 27001 e 20000-1 ou (27013)
A relação entre a Segurança da Informação e Gerenciamento de Serviços é tão estreita que muitas organizações já reconhecem os benefícios de adotar a norma ISO / IEC 27001 para segurança da informação, e ISO / IEC 20000-1 para gerenciamento de serviços. Há um número de vantagens na implementação de um sistema integrado de gestão que leva em conta não só os serviços prestados, mas também a proteção dos ativos de informação. Estes benefícios podem ser potencializados se ambos os padrões forem implementados simultaneamente através da ISO/IEC 27013. Saiba mais assistindo esta palestra do EXIN, que irá abordar os esforços necessários para implementar um sistema de gestão integrada, que possa: • Implementar a ISO / IEC 27001, quando já se adotou a norma ISO / IEC 20000-1, ou vice-versa; • Implementar tanto ISO / IEC 27001 e ISO / IEC 20000-1 juntas a partir do zero; ou • Alinhar e coordenar IEC 27001 e ISO / IEC sistemas ISO / 20000-1 pré-existentes. -
3:39Case de Sucesso ISO/IEC 20000:: Netsol & Hütner Consult
Case de Sucesso ISO/IEC 20000:: Netsol & Hütner ConsultCase de Sucesso ISO/IEC 20000:: Netsol & Hütner Consult
Em dezembro de 2010, a NetSol, empresa mineira especializada em segurança de rede e internet, celebrou seus 10 anos adquirindo a certificação ISO 20000. A ISO 20000 abrange um conjunto de práticas de gestão de serviços de tecnologia da informação. Estas práticas precisam ser absorvidas pela organização para gerarem um sistema baseado em processos integrados, claramente orientados às estratégias do negócio e à melhoria continuada. Para ter sucesso, a obtenção da certificação demanda a estruturação detalhada de um projeto que deve ser conduzido a quatro mãos, como foi entre Hütner e NetSol. -
64:35How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you thinkHow Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think with Subrata Guha, IT Services Program Manager, UL DQS -
58:11SMS implementation based on ISO IEC 20000 and ITIL 2011
SMS implementation based on ISO IEC 20000 and ITIL 2011SMS implementation based on ISO IEC 20000 and ITIL 2011
Organizer: Besnik Hundozi, PECB (www.pecb.com) Speaker: Mostafa AlShamy, Egybyte (www.egybyte.net) Tuesday, June 02, 2015 10:00 AM CEST Summary: ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So shall we cover ISO/IEC 20000 in isolation or in combination with ITIL!!!! Watch this webinar organized by PECB International to learn how to achieve ISO/IEC 20000 and gain the benefits of ITIL 2011. The webinar will cover the following areas: • What is ITIL and its origins? • ITIL Lifecycle Stages • ITIL Processes and Functions • ITIL and ISO/IEC 20000 • How to start implementing SMS • How can PECB help you with ISO/IEC 20000? Speaker: Mostafa AlShamy is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM, systems management, security and infrastructure. Mostafa holds diverse certifications which in one way or another relate to area of ITSM (ISO/IEC 20000, ISO/IEC 27001, ISO 22301, ITIL Expert, PRINCE2 Practitioner, CPDE, M_o_R, COBIT5 Implementer and Assessor, etc.) -
14:47Introduction to the ISO/IEC 20000 Standard
Introduction to the ISO/IEC 20000 StandardIntroduction to the ISO/IEC 20000 Standard
An introduction to the ISO/IEC 20000 international standard for IT service management. -
3:01Lançamento ISO/IEC 20000 - Jose Maria Fiolino Soula
Lançamento ISO/IEC 20000 - Jose Maria Fiolino SoulaLançamento ISO/IEC 20000 - Jose Maria Fiolino Soula
-
IT Service Management Training Video | ITSM ISO/IEC 20000
This video talks about: 1.Structure of the training 2.ISO/IEC 20000 certification and course outline 3.Examination format 4.Agenda 5.Welcome and administration 6.Introduction to IT Service management 7.Content of ISO/ IEC 20000 8.Section 1-5 Basics 9.Content of ISO/IEC 20000 10.Section 6-10 - IT Service Management Processes - Resolution Process 11.Control Process, Release Process 12.Service Delivery Process 13.Relationship process 14.Classification and Preview 15.Goal of the Slide Set Click the following link for more details http://goo.gl/HQO7oE -
Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000
La ISO 20000 es la norma de mayor difusión en el mundo específicamente dirigida a la gestión de los servicios de TI. La ISO 20000 fue desarrollada en respuesta a la necesidad de establecer procesos y procedimientos para minimizar los riesgos en los negocios provenientes de un colapso técnico del sistema de TI de las organizaciones. ISO 20000 describe un conjunto integrado de procesos que permiten prestar en forma eficaz servicios de TI a las organizaciones y a sus clientes. La esperada publicación de la ISO 20000 el 15 de diciembre de 2005 ha representado un gran paso adelante hacia el reconocimiento internacional y el desarrollo de la certificación de los sistemas de gestión de servicios TI. Con la implantación de la Norma ISO 20000 se logra que los servicios TI estén orientados al nego... -
TOP 10 :: Certificação Empresarial ISO/IEC 20000 :: Alexandra Hütner
A ISO/IEC 20000 abrange um conjunto de práticas de gestão de serviços de tecnologia da informação. Essas práticas precisam ser absorvidas pela organização para gerarem um sistema baseado em processos integrados, claramente orientados à estratégia do negócio e à melhoria continua. A obtenção da certificação demanda a estruturação detalhada de um SGS (Sistema de Gestão de Serviços), que se conjugado às 10 dicas - TOP 10 - garantirá que sua empresa alcance com sucesso a ISO/IEC 20000. -
COBIT - ISO/IEC 20000-1
Una explicación acerca del modelo COBIT y la norma ISO/IEC 20000-1 Este vídeo fue elaborado para la materia "Administración de la Función Informática" Universidad Autónoma de Ciudad Juárez ----------------------------------------------------------------------- Otras ligas de interés: Bejalz Music: https://www.youtube.com/channel/UCOc_hc7kywvGgjP-NV8U75w Diseño Web: http://www.gcdigitalmark.com -
ISO/IEC 20000 Webinar
Jack Probst, a Principal Consultant at Pink Elephant, is serving as a US Task Group (TG) Leader. Jack's TG is focused on IT Service Management standards services (ISO/IEC 20000). Jack is one of North America's most experienced ITSM Experts and has a wealth of knowledge on the subject of standards, systems engineering and management frameworks. -
IT Service Management Document Templates for ISO/IEC 20000
Short video explaining how the document template set for ISO/IEC 20000 can save you time and money in implementing IT service management according to the ISO/IEC 20000 standard. You can purchase the templates at www.publicit.co.uk. -
Service Desk between ITIL, ISO IEC 20000 and SDI
Organizer: Vlerar Shala, PECB (www.pecb.com) Presenter: Yahia Al Anwar, EGYBYTE The webinar covers: • What is the Service Desk role? • What does ITIL say about it? • What does ISO/IEC 20000 say about it? • What does Service Desk Institute (SDI) say about it? • How can IT Dept. make use of Service Desk? This webinar was presented by Mr. Yahia Al Anwar. He is a senior IT Services Management and Project Management consultant of EGYBYTE with more than 20 years of international experience in ITSM, Systems management, security and infrastructure. Slides of the webinar: http://bit.ly/1Ou5XOE -
Case de Sucesso ISO/IEC 20000:: Trade Minas & Hütner Consult
Através da consultoria da Hütner Consult, mais uma empresa adquire a certificação ISO/IEC 20000 de Gestão de Serviços de Tecnologia da Informação. A Trade Minas demonstra a base de seu SUCESSO com essa conquista e, dispara a frente do mercado com um selo reconhecido e valorizado perante fornecedores, parceiros e clientes. Veja as dicas e conheça parte do processo através da própria equipe da Trade Minas. Vídeo gravado em outubro de 2015 na nova sede da empresa. -
Implementação integrada da ISO/IEC 27001 e 20000-1 ou (27013)
A relação entre a Segurança da Informação e Gerenciamento de Serviços é tão estreita que muitas organizações já reconhecem os benefícios de adotar a norma ISO / IEC 27001 para segurança da informação, e ISO / IEC 20000-1 para gerenciamento de serviços. Há um número de vantagens na implementação de um sistema integrado de gestão que leva em conta não só os serviços prestados, mas também a proteção dos ativos de informação. Estes benefícios podem ser potencializados se ambos os padrões forem implementados simultaneamente através da ISO/IEC 27013. Saiba mais assistindo esta palestra do EXIN, que irá abordar os esforços necessários para implementar um sistema de gestão integrada, que possa: • Implementar a ISO / IEC 27001, quando já se adotou a norma ISO / IEC 20000-1, ou vice-versa; • Imp... -
Case de Sucesso ISO/IEC 20000:: Netsol & Hütner Consult
Em dezembro de 2010, a NetSol, empresa mineira especializada em segurança de rede e internet, celebrou seus 10 anos adquirindo a certificação ISO 20000. A ISO 20000 abrange um conjunto de práticas de gestão de serviços de tecnologia da informação. Estas práticas precisam ser absorvidas pela organização para gerarem um sistema baseado em processos integrados, claramente orientados às estratégias do negócio e à melhoria continuada. Para ter sucesso, a obtenção da certificação demanda a estruturação detalhada de um projeto que deve ser conduzido a quatro mãos, como foi entre Hütner e NetSol. -
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think with Subrata Guha, IT Services Program Manager, UL DQS -
SMS implementation based on ISO IEC 20000 and ITIL 2011
Organizer: Besnik Hundozi, PECB (www.pecb.com) Speaker: Mostafa AlShamy, Egybyte (www.egybyte.net) Tuesday, June 02, 2015 10:00 AM CEST Summary: ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So shall we cover ISO/IEC 20000 in isolation or in combination with ITIL!!!! Watch this webinar organized by PECB International to learn how to achieve ISO/IEC 20000 and gain the benefits of ITIL 2011. The webinar will cover the following areas: • What is ITIL and its origins? • ITIL Lifecycle Stages • ITIL Processes and Functions • ITIL and ISO/IEC 20000 • How to start implementing SMS • How can PECB help you with ISO/IEC 20000? Speaker: Mostafa AlShamy is IT Services and Training Ma... -
Introduction to the ISO/IEC 20000 Standard
An introduction to the ISO/IEC 20000 international standard for IT service management. -
Lançamento ISO/IEC 20000 - Jose Maria Fiolino Soula
-
2014 AZ ITSM Summit Keynote - ISO IEC 20000 Certification and the Public Sector
http://azitsmprofessionals.com Tony Powell was a keynote speaker at the 2014 AZ ITSM Summit. He is providing highlights about is presentation titled "ISO IEC 20000 Certification and the Public Sector" -
PECB Webinar SMS implementation based on ISO IEC 20000 and ITIL 2011
ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So shall we cover ISO/IEC 20000 in isolation or in combination with ITIL!!!! Attend this free webinar organized by PECB International to learn how to achieve ISO/IEC 20000 and gain the benefits of ITIL 2011. The webinar will cover the following areas: 1- What is ITIL and its origins? 2- ITIL Lifecycle Stages 3- ITIL Processes and Functions 4- ITIL and ISO/IEC 20000 5- How to start implementing SMS 6- How can PECB help you with ISO/IEC 20000? The webinar will be hosted by our partner Mostafa AlShamy. He is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM. Systems management, sec... -
ISO IEC 20000 Requirements 380 Requirements Checklist and Compliance Assessment
https://store.theartofservice.com/iso-iec-20000-requirements-210-requirements-checklist-and-compliance-assessment-isbn-tk00351.html In essence, the self assessment reinterprets the standards into a list of specific actions that need to be taken to achieve conformance, and explains how to implement them in the organization. It is easy to follow and fill out with one to ten stakeholders and delivers instant insight with excellent graphical charts and overviews of strengths and weaknesses in your organization. -
Learn about ISO/IEC 20000 2011:IT Service Management from GogoTraining
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free! It is important to note that ISO/IEC 20000 IT Service Management Foundation Certification is not a different version or flavor of the ITIL Foundation Certification. How Does ISO/IEC 20000 Differ from ITIL? The main focus of ISO/IEC 20000 is on the understanding and development of a service management system (SMS). The SMS is the unique feature that allows organizations to successfully adopt and adapt service management. It is also the feature that differentiates ISO/IEC 20000 from ITIL. Does it Help to Know ITIL or be ITIL Certified? Being ITIL Foundation Certified or knowledgeable provides a great background for individuals getting started in ISO/IEC 20000. However, In I... -
ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
Accelerate your IT service management project with these pre-written templates and tools, which enable every project owner to focus on executing and implementing their ISO 20000-compliant ITSMS. http://www.itgovernance.co.uk/integrated-management-systems/iso20000-toolkit.aspx?utm_source=social&utm;_medium=youtube -
ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
Download a free demo of this toolkit here: http://www.itgovernance.co.uk/products/3370 ITIL®: The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit makes ITIL implementation and/or ISO/IEC 20000 certification easily achievable and cost-effective. Developed by IT service management gurus, this toolkit ensures everything is covered by using current ITIL 2011 best practices. It provides a hassle-free approach and help organisations avoid costly trial-and-error dead-ends. Read more here: http://www.itgovernance.co.uk/products/3370 -
PMC - Programa Oficial Auditor Interno ISO/IEC 20000:2011
Usted puede garantizar, mediante la realización de auditorías internas efectivas, que el Sistema de Gestión de Servicio TI de su organización mejore continuamente y alcance su máximo potencial. Basado en la ISO/IEC 20000-1:2011 e ISO 19011:2002, orientamos en el proceso de auditoría interna del Sistema de Gestión de TI, desde la planificación, realización de la auditoría, el informe de las conclusiones y el establecimiento de las acciones correctivas. Desarrollaremos habilidades para llevar a cabo la auditoría y aprenderá a personalizar el marco de la auditoría interna para adaptarse a su organización. -
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IT Service Management Training Video | ITSM ISO/IEC 20000
- Order: Reorder
- Duration: 10:21
- Updated: 23 Jan 2014
- views: 1285
This video talks about:
1.Structure of the training
2.ISO/IEC 20000 certification and course outline
3.Examination format
4.Agenda
5.Welcome and administration
...
This video talks about:
1.Structure of the training
2.ISO/IEC 20000 certification and course outline
3.Examination format
4.Agenda
5.Welcome and administration
6.Introduction to IT Service management
7.Content of ISO/ IEC 20000
8.Section 1-5 Basics
9.Content of ISO/IEC 20000
10.Section 6-10 - IT Service Management Processes - Resolution Process
11.Control Process, Release Process
12.Service Delivery Process
13.Relationship process
14.Classification and Preview
15.Goal of the Slide Set
Click the following link for more details http://goo.gl/HQO7oE
wn.com/It Service Management Training Video | Itsm Iso Iec 20000
This video talks about:
1.Structure of the training
2.ISO/IEC 20000 certification and course outline
3.Examination format
4.Agenda
5.Welcome and administration
6.Introduction to IT Service management
7.Content of ISO/ IEC 20000
8.Section 1-5 Basics
9.Content of ISO/IEC 20000
10.Section 6-10 - IT Service Management Processes - Resolution Process
11.Control Process, Release Process
12.Service Delivery Process
13.Relationship process
14.Classification and Preview
15.Goal of the Slide Set
Click the following link for more details http://goo.gl/HQO7oE
- published: 23 Jan 2014
- views: 1285
Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000
- Order: Reorder
- Duration: 5:35
- Updated: 05 Jun 2014
- views: 1193
La ISO 20000 es la norma de mayor difusión en el mundo específicamente dirigida a la gestión de los servicios de TI. La ISO 20000 fue desarrollada en respuesta ...
La ISO 20000 es la norma de mayor difusión en el mundo específicamente dirigida a la gestión de los servicios de TI. La ISO 20000 fue desarrollada en respuesta a la necesidad de establecer procesos y procedimientos para minimizar los riesgos en los negocios provenientes de un colapso técnico del sistema de TI de las organizaciones.
ISO 20000 describe un conjunto integrado de procesos que permiten prestar en forma eficaz servicios de TI a las organizaciones y a sus clientes. La esperada publicación de la ISO 20000 el 15 de diciembre de 2005 ha representado un gran paso adelante hacia el reconocimiento internacional y el desarrollo de la certificación de los sistemas de gestión de servicios TI.
Con la implantación de la Norma ISO 20000 se logra que los servicios TI estén orientados al negocio, es decir, el objetivo básico y fundamental del área de explotación/ producción es dar un servicio con la máxima calidad bien a la propia organización, o bien a sus clientes externos.
wn.com/Sistemas De Gestión De La Calidad En Servicios Ti Iso Iec 20000
La ISO 20000 es la norma de mayor difusión en el mundo específicamente dirigida a la gestión de los servicios de TI. La ISO 20000 fue desarrollada en respuesta a la necesidad de establecer procesos y procedimientos para minimizar los riesgos en los negocios provenientes de un colapso técnico del sistema de TI de las organizaciones.
ISO 20000 describe un conjunto integrado de procesos que permiten prestar en forma eficaz servicios de TI a las organizaciones y a sus clientes. La esperada publicación de la ISO 20000 el 15 de diciembre de 2005 ha representado un gran paso adelante hacia el reconocimiento internacional y el desarrollo de la certificación de los sistemas de gestión de servicios TI.
Con la implantación de la Norma ISO 20000 se logra que los servicios TI estén orientados al negocio, es decir, el objetivo básico y fundamental del área de explotación/ producción es dar un servicio con la máxima calidad bien a la propia organización, o bien a sus clientes externos.
- published: 05 Jun 2014
- views: 1193
TOP 10 :: Certificação Empresarial ISO/IEC 20000 :: Alexandra Hütner
- Order: Reorder
- Duration: 3:40
- Updated: 06 May 2015
- views: 169
A ISO/IEC 20000 abrange um conjunto de práticas de gestão de serviços de tecnologia da informação. Essas práticas precisam ser absorvidas pela organização para ...
A ISO/IEC 20000 abrange um conjunto de práticas de gestão de serviços de tecnologia da informação. Essas práticas precisam ser absorvidas pela organização para gerarem um sistema baseado em processos integrados, claramente orientados à estratégia do negócio e à melhoria continua.
A obtenção da certificação demanda a estruturação detalhada de um SGS (Sistema de Gestão de Serviços), que se conjugado às 10 dicas - TOP 10 - garantirá que sua empresa alcance com sucesso a ISO/IEC 20000.
wn.com/Top 10 Certificação Empresarial Iso Iec 20000 Alexandra Hütner
A ISO/IEC 20000 abrange um conjunto de práticas de gestão de serviços de tecnologia da informação. Essas práticas precisam ser absorvidas pela organização para gerarem um sistema baseado em processos integrados, claramente orientados à estratégia do negócio e à melhoria continua.
A obtenção da certificação demanda a estruturação detalhada de um SGS (Sistema de Gestão de Serviços), que se conjugado às 10 dicas - TOP 10 - garantirá que sua empresa alcance com sucesso a ISO/IEC 20000.
- published: 06 May 2015
- views: 169
COBIT - ISO/IEC 20000-1
- Order: Reorder
- Duration: 19:22
- Updated: 08 May 2015
- views: 188
Una explicación acerca del modelo COBIT y la norma ISO/IEC 20000-1
Este vídeo fue elaborado para la materia "Administración de la Función Informática"
Univers...
Una explicación acerca del modelo COBIT y la norma ISO/IEC 20000-1
Este vídeo fue elaborado para la materia "Administración de la Función Informática"
Universidad Autónoma de Ciudad Juárez
-----------------------------------------------------------------------
Otras ligas de interés:
Bejalz Music: https://www.youtube.com/channel/UCOc_hc7kywvGgjP-NV8U75w
Diseño Web: http://www.gcdigitalmark.com
wn.com/Cobit Iso Iec 20000 1
Una explicación acerca del modelo COBIT y la norma ISO/IEC 20000-1
Este vídeo fue elaborado para la materia "Administración de la Función Informática"
Universidad Autónoma de Ciudad Juárez
-----------------------------------------------------------------------
Otras ligas de interés:
Bejalz Music: https://www.youtube.com/channel/UCOc_hc7kywvGgjP-NV8U75w
Diseño Web: http://www.gcdigitalmark.com
- published: 08 May 2015
- views: 188
ISO/IEC 20000 Webinar
- Order: Reorder
- Duration: 25:26
- Updated: 27 May 2011
- views: 8130
Jack Probst, a Principal Consultant at Pink Elephant, is serving as a US Task Group (TG) Leader. Jack's TG is focused on IT Service Management standards service...
Jack Probst, a Principal Consultant at Pink Elephant, is serving as a US Task Group (TG) Leader. Jack's TG is focused on IT Service Management standards services (ISO/IEC 20000). Jack is one of North America's most experienced ITSM Experts and has a wealth of knowledge on the subject of standards, systems engineering and management frameworks.
wn.com/Iso Iec 20000 Webinar
Jack Probst, a Principal Consultant at Pink Elephant, is serving as a US Task Group (TG) Leader. Jack's TG is focused on IT Service Management standards services (ISO/IEC 20000). Jack is one of North America's most experienced ITSM Experts and has a wealth of knowledge on the subject of standards, systems engineering and management frameworks.
- published: 27 May 2011
- views: 8130
IT Service Management Document Templates for ISO/IEC 20000
- Order: Reorder
- Duration: 1:49
- Updated: 21 Oct 2014
- views: 306
Short video explaining how the document template set for ISO/IEC 20000 can save you time and money in implementing IT service management according to the ISO/IE...
Short video explaining how the document template set for ISO/IEC 20000 can save you time and money in implementing IT service management according to the ISO/IEC 20000 standard. You can purchase the templates at www.publicit.co.uk.
wn.com/It Service Management Document Templates For Iso Iec 20000
Short video explaining how the document template set for ISO/IEC 20000 can save you time and money in implementing IT service management according to the ISO/IEC 20000 standard. You can purchase the templates at www.publicit.co.uk.
- published: 21 Oct 2014
- views: 306
Service Desk between ITIL, ISO IEC 20000 and SDI
- Order: Reorder
- Duration: 45:33
- Updated: 19 Jan 2016
- views: 124
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Yahia Al Anwar, EGYBYTE
The webinar covers:
• What is the Service Desk role?
• What does ITIL say about...
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Yahia Al Anwar, EGYBYTE
The webinar covers:
• What is the Service Desk role?
• What does ITIL say about it?
• What does ISO/IEC 20000 say about it?
• What does Service Desk Institute (SDI) say about it?
• How can IT Dept. make use of Service Desk?
This webinar was presented by Mr. Yahia Al Anwar. He is a senior IT Services Management and Project Management consultant of EGYBYTE with more than 20 years of international experience in ITSM, Systems management, security and infrastructure.
Slides of the webinar: http://bit.ly/1Ou5XOE
wn.com/Service Desk Between Itil, Iso Iec 20000 And Sdi
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Yahia Al Anwar, EGYBYTE
The webinar covers:
• What is the Service Desk role?
• What does ITIL say about it?
• What does ISO/IEC 20000 say about it?
• What does Service Desk Institute (SDI) say about it?
• How can IT Dept. make use of Service Desk?
This webinar was presented by Mr. Yahia Al Anwar. He is a senior IT Services Management and Project Management consultant of EGYBYTE with more than 20 years of international experience in ITSM, Systems management, security and infrastructure.
Slides of the webinar: http://bit.ly/1Ou5XOE
- published: 19 Jan 2016
- views: 124
Case de Sucesso ISO/IEC 20000:: Trade Minas & Hütner Consult
- Order: Reorder
- Duration: 8:58
- Updated: 20 Nov 2015
- views: 106
Através da consultoria da Hütner Consult, mais uma empresa adquire a certificação ISO/IEC 20000 de Gestão de Serviços de Tecnologia da Informação. A Trade Minas...
Através da consultoria da Hütner Consult, mais uma empresa adquire a certificação ISO/IEC 20000 de Gestão de Serviços de Tecnologia da Informação. A Trade Minas demonstra a base de seu SUCESSO com essa conquista e, dispara a frente do mercado com um selo reconhecido e valorizado perante fornecedores, parceiros e clientes.
Veja as dicas e conheça parte do processo através da própria equipe da Trade Minas. Vídeo gravado em outubro de 2015 na nova sede da empresa.
wn.com/Case De Sucesso Iso Iec 20000 Trade Minas Hütner Consult
Através da consultoria da Hütner Consult, mais uma empresa adquire a certificação ISO/IEC 20000 de Gestão de Serviços de Tecnologia da Informação. A Trade Minas demonstra a base de seu SUCESSO com essa conquista e, dispara a frente do mercado com um selo reconhecido e valorizado perante fornecedores, parceiros e clientes.
Veja as dicas e conheça parte do processo através da própria equipe da Trade Minas. Vídeo gravado em outubro de 2015 na nova sede da empresa.
- published: 20 Nov 2015
- views: 106
Implementação integrada da ISO/IEC 27001 e 20000-1 ou (27013)
- Order: Reorder
- Duration: 61:41
- Updated: 04 Dec 2014
- views: 227
A relação entre a Segurança da Informação e Gerenciamento de Serviços é tão estreita que muitas organizações já reconhecem os benefícios de adotar a norma ISO /...
A relação entre a Segurança da Informação e Gerenciamento de Serviços é tão estreita que muitas organizações já reconhecem os benefícios de adotar a norma ISO / IEC 27001 para segurança da informação, e ISO / IEC 20000-1 para gerenciamento de serviços.
Há um número de vantagens na implementação de um sistema integrado de gestão que leva em conta não só os serviços prestados, mas também a proteção dos ativos de informação. Estes benefícios podem ser potencializados se ambos os padrões forem implementados simultaneamente através da ISO/IEC 27013. Saiba mais assistindo esta palestra do EXIN, que irá abordar os esforços necessários para implementar um sistema de gestão integrada, que possa:
• Implementar a ISO / IEC 27001, quando já se adotou a norma ISO / IEC 20000-1, ou vice-versa;
• Implementar tanto ISO / IEC 27001 e ISO / IEC 20000-1 juntas a partir do zero; ou
• Alinhar e coordenar IEC 27001 e ISO / IEC sistemas ISO / 20000-1 pré-existentes.
wn.com/Implementação Integrada Da Iso Iec 27001 E 20000 1 Ou (27013)
A relação entre a Segurança da Informação e Gerenciamento de Serviços é tão estreita que muitas organizações já reconhecem os benefícios de adotar a norma ISO / IEC 27001 para segurança da informação, e ISO / IEC 20000-1 para gerenciamento de serviços.
Há um número de vantagens na implementação de um sistema integrado de gestão que leva em conta não só os serviços prestados, mas também a proteção dos ativos de informação. Estes benefícios podem ser potencializados se ambos os padrões forem implementados simultaneamente através da ISO/IEC 27013. Saiba mais assistindo esta palestra do EXIN, que irá abordar os esforços necessários para implementar um sistema de gestão integrada, que possa:
• Implementar a ISO / IEC 27001, quando já se adotou a norma ISO / IEC 20000-1, ou vice-versa;
• Implementar tanto ISO / IEC 27001 e ISO / IEC 20000-1 juntas a partir do zero; ou
• Alinhar e coordenar IEC 27001 e ISO / IEC sistemas ISO / 20000-1 pré-existentes.
- published: 04 Dec 2014
- views: 227
Case de Sucesso ISO/IEC 20000:: Netsol & Hütner Consult
- Order: Reorder
- Duration: 3:39
- Updated: 28 Aug 2015
- views: 117
Em dezembro de 2010, a NetSol, empresa mineira especializada em segurança de rede e internet, celebrou seus 10 anos adquirindo a certificação ISO 20000.
A ISO ...
Em dezembro de 2010, a NetSol, empresa mineira especializada em segurança de rede e internet, celebrou seus 10 anos adquirindo a certificação ISO 20000.
A ISO 20000 abrange um conjunto de práticas de gestão de serviços de tecnologia da informação. Estas práticas precisam ser absorvidas pela organização para gerarem um sistema baseado em processos integrados, claramente orientados às estratégias do negócio e à melhoria continuada. Para ter sucesso, a obtenção da certificação demanda a estruturação detalhada de um projeto que deve ser conduzido a quatro mãos, como foi entre Hütner e NetSol.
wn.com/Case De Sucesso Iso Iec 20000 Netsol Hütner Consult
Em dezembro de 2010, a NetSol, empresa mineira especializada em segurança de rede e internet, celebrou seus 10 anos adquirindo a certificação ISO 20000.
A ISO 20000 abrange um conjunto de práticas de gestão de serviços de tecnologia da informação. Estas práticas precisam ser absorvidas pela organização para gerarem um sistema baseado em processos integrados, claramente orientados às estratégias do negócio e à melhoria continuada. Para ter sucesso, a obtenção da certificação demanda a estruturação detalhada de um projeto que deve ser conduzido a quatro mãos, como foi entre Hütner e NetSol.
- published: 28 Aug 2015
- views: 117
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think
- Order: Reorder
- Duration: 64:35
- Updated: 19 Jul 2013
- views: 3986
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think with Subrata Guha, IT Services Program Manager, UL DQS
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think with Subrata Guha, IT Services Program Manager, UL DQS
wn.com/How Your Organization Can Become Iso Iec 20000 Certified ...It's Easier Than You Think
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think with Subrata Guha, IT Services Program Manager, UL DQS
- published: 19 Jul 2013
- views: 3986
SMS implementation based on ISO IEC 20000 and ITIL 2011
- Order: Reorder
- Duration: 58:11
- Updated: 02 Jun 2015
- views: 233
Organizer: Besnik Hundozi, PECB (www.pecb.com)
Speaker: Mostafa AlShamy, Egybyte (www.egybyte.net)
Tuesday, June 02, 2015
10:00 AM CEST
Summary:
ISO/IEC 20...
Organizer: Besnik Hundozi, PECB (www.pecb.com)
Speaker: Mostafa AlShamy, Egybyte (www.egybyte.net)
Tuesday, June 02, 2015
10:00 AM CEST
Summary:
ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So shall we cover ISO/IEC 20000 in isolation or in combination with ITIL!!!!
Watch this webinar organized by PECB International to learn how to achieve ISO/IEC 20000 and gain the benefits of ITIL 2011.
The webinar will cover the following areas:
• What is ITIL and its origins?
• ITIL Lifecycle Stages
• ITIL Processes and Functions
• ITIL and ISO/IEC 20000
• How to start implementing SMS
• How can PECB help you with ISO/IEC 20000?
Speaker:
Mostafa AlShamy is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM, systems management, security and infrastructure. Mostafa holds diverse certifications which in one way or another relate to area of ITSM (ISO/IEC 20000, ISO/IEC 27001, ISO 22301, ITIL Expert, PRINCE2 Practitioner, CPDE, M_o_R, COBIT5 Implementer and Assessor, etc.)
wn.com/Sms Implementation Based On Iso Iec 20000 And Itil 2011
Organizer: Besnik Hundozi, PECB (www.pecb.com)
Speaker: Mostafa AlShamy, Egybyte (www.egybyte.net)
Tuesday, June 02, 2015
10:00 AM CEST
Summary:
ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So shall we cover ISO/IEC 20000 in isolation or in combination with ITIL!!!!
Watch this webinar organized by PECB International to learn how to achieve ISO/IEC 20000 and gain the benefits of ITIL 2011.
The webinar will cover the following areas:
• What is ITIL and its origins?
• ITIL Lifecycle Stages
• ITIL Processes and Functions
• ITIL and ISO/IEC 20000
• How to start implementing SMS
• How can PECB help you with ISO/IEC 20000?
Speaker:
Mostafa AlShamy is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM, systems management, security and infrastructure. Mostafa holds diverse certifications which in one way or another relate to area of ITSM (ISO/IEC 20000, ISO/IEC 27001, ISO 22301, ITIL Expert, PRINCE2 Practitioner, CPDE, M_o_R, COBIT5 Implementer and Assessor, etc.)
- published: 02 Jun 2015
- views: 233
Introduction to the ISO/IEC 20000 Standard
- Order: Reorder
- Duration: 14:47
- Updated: 18 Mar 2011
- views: 2837
An introduction to the ISO/IEC 20000 international standard for IT service management.
- published: 18 Mar 2011
- views: 2837
Lançamento ISO/IEC 20000 - Jose Maria Fiolino Soula
- Order: Reorder
- Duration: 3:01
- Updated: 19 Sep 2013
- views: 224
- published: 19 Sep 2013
- views: 224
2014 AZ ITSM Summit Keynote - ISO IEC 20000 Certification and the Public Sector
- Order: Reorder
- Duration: 1:34
- Updated: 29 Apr 2014
- views: 26
http://azitsmprofessionals.com
Tony Powell was a keynote speaker at the 2014 AZ ITSM Summit. He is providing highlights about is presentation titled "ISO IEC ...
http://azitsmprofessionals.com
Tony Powell was a keynote speaker at the 2014 AZ ITSM Summit. He is providing highlights about is presentation titled "ISO IEC 20000 Certification and the Public Sector"
wn.com/2014 Az Itsm Summit Keynote Iso Iec 20000 Certification And The Public Sector
http://azitsmprofessionals.com
Tony Powell was a keynote speaker at the 2014 AZ ITSM Summit. He is providing highlights about is presentation titled "ISO IEC 20000 Certification and the Public Sector"
- published: 29 Apr 2014
- views: 26
PECB Webinar SMS implementation based on ISO IEC 20000 and ITIL 2011
- Order: Reorder
- Duration: 58:11
- Updated: 09 Jun 2015
- views: 110
ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So...
ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So shall we cover ISO/IEC 20000 in isolation or in combination with ITIL!!!!
Attend this free webinar organized by PECB International to learn how to achieve ISO/IEC 20000 and gain the benefits of ITIL 2011.
The webinar will cover the following areas:
1- What is ITIL and its origins?
2- ITIL Lifecycle Stages
3- ITIL Processes and Functions
4- ITIL and ISO/IEC 20000
5- How to start implementing SMS
6- How can PECB help you with ISO/IEC 20000?
The webinar will be hosted by our partner Mostafa AlShamy. He is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM. Systems management, security and infrastructure. Mostafa holds diverse certifications which in one way or another relate to area of ITSM (ISO/IEC 20000, ISO/IEC 27001, ISO 22301, ITIL Expert, PRINCE2 Practitioner, CPDE, M_o_R, COBIT5 Implementer and Assessor. Etc.)
wn.com/Pecb Webinar Sms Implementation Based On Iso Iec 20000 And Itil 2011
ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So shall we cover ISO/IEC 20000 in isolation or in combination with ITIL!!!!
Attend this free webinar organized by PECB International to learn how to achieve ISO/IEC 20000 and gain the benefits of ITIL 2011.
The webinar will cover the following areas:
1- What is ITIL and its origins?
2- ITIL Lifecycle Stages
3- ITIL Processes and Functions
4- ITIL and ISO/IEC 20000
5- How to start implementing SMS
6- How can PECB help you with ISO/IEC 20000?
The webinar will be hosted by our partner Mostafa AlShamy. He is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM. Systems management, security and infrastructure. Mostafa holds diverse certifications which in one way or another relate to area of ITSM (ISO/IEC 20000, ISO/IEC 27001, ISO 22301, ITIL Expert, PRINCE2 Practitioner, CPDE, M_o_R, COBIT5 Implementer and Assessor. Etc.)
- published: 09 Jun 2015
- views: 110
ISO IEC 20000 Requirements 380 Requirements Checklist and Compliance Assessment
- Order: Reorder
- Duration: 1:13
- Updated: 26 Jan 2015
- views: 25
https://store.theartofservice.com/iso-iec-20000-requirements-210-requirements-checklist-and-compliance-assessment-isbn-tk00351.html
In essence, the self assessm...
https://store.theartofservice.com/iso-iec-20000-requirements-210-requirements-checklist-and-compliance-assessment-isbn-tk00351.html
In essence, the self assessment reinterprets the standards into a list of specific actions that need to be taken to achieve conformance, and explains how to implement them in the organization.
It is easy to follow and fill out with one to ten stakeholders and delivers instant insight with excellent graphical charts and overviews of strengths and weaknesses in your organization.
wn.com/Iso Iec 20000 Requirements 380 Requirements Checklist And Compliance Assessment
https://store.theartofservice.com/iso-iec-20000-requirements-210-requirements-checklist-and-compliance-assessment-isbn-tk00351.html
In essence, the self assessment reinterprets the standards into a list of specific actions that need to be taken to achieve conformance, and explains how to implement them in the organization.
It is easy to follow and fill out with one to ten stakeholders and delivers instant insight with excellent graphical charts and overviews of strengths and weaknesses in your organization.
- published: 26 Jan 2015
- views: 25
Learn about ISO/IEC 20000 2011:IT Service Management from GogoTraining
- Order: Reorder
- Duration: 9:53
- Updated: 09 May 2014
- views: 616
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free!
It is important to note that ISO/IEC 20000 IT Serv...
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free!
It is important to note that ISO/IEC 20000 IT Service Management Foundation Certification is not a different version or flavor of the ITIL Foundation Certification.
How Does ISO/IEC 20000 Differ from ITIL?
The main focus of ISO/IEC 20000 is on the understanding and development of a service management system (SMS). The SMS is the unique feature that allows organizations to successfully adopt and adapt service management. It is also the feature that differentiates ISO/IEC 20000 from ITIL.
Does it Help to Know ITIL or be ITIL Certified?
Being ITIL Foundation Certified or knowledgeable provides a great background for individuals getting started in ISO/IEC 20000. However, In ISO/IEC 20000 you will learn how to manage your initiative. If you want to become ISO/IEC 20000 Certified, you will need to take this class or have equivalent knowledge and fully understand the standard in order to pass the exam. Being ITIL Foundation Certified will not prepare you to pass the ISO/IEC 20000 exam.
What Does this Course Cover?
This course identifies the essential components of IT Service Management that meet the ISO/IEC 20000 standard. It discusses defining and agreeing to service requirements, planning resources to meet business outcomes, supporting service delivery and providing value for the customer and the service provider so you can make the necessary changes in your organization to have a positive impact on the services you provide.
The Foundation course provides key information and concepts for IT Service Management based on ISO/IEC 20000 as well as its relationships with other areas of information management so you can connect the information to what you've previously learned about ITSM. It builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management so your team can work more effectively together and have a stronger impact. We place emphasis on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO/IEC 20000 in order to properly prepare you for the Foundation exam.
Once you have completed ISO/IEC 20000: IT Service Management Foundation and successfully passed the exam, you will want to take the ISO/IEC 20000 : IT Service Management Associate course. This course builds on the foundation knowledge, taking the high-level information gained in the Foundation course and providing additional depth and practical context. The Associate has a much more 'global' view of the standard as well as the daily activities required to maintain or achieve ISO/IEC 20000 implementation.
The course teaches to the current standards: ISO/IEC 20000-1 and SO/IEC 20000-2:2012.
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free!
wn.com/Learn About Iso Iec 20000 2011 It Service Management From Gogotraining
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free!
It is important to note that ISO/IEC 20000 IT Service Management Foundation Certification is not a different version or flavor of the ITIL Foundation Certification.
How Does ISO/IEC 20000 Differ from ITIL?
The main focus of ISO/IEC 20000 is on the understanding and development of a service management system (SMS). The SMS is the unique feature that allows organizations to successfully adopt and adapt service management. It is also the feature that differentiates ISO/IEC 20000 from ITIL.
Does it Help to Know ITIL or be ITIL Certified?
Being ITIL Foundation Certified or knowledgeable provides a great background for individuals getting started in ISO/IEC 20000. However, In ISO/IEC 20000 you will learn how to manage your initiative. If you want to become ISO/IEC 20000 Certified, you will need to take this class or have equivalent knowledge and fully understand the standard in order to pass the exam. Being ITIL Foundation Certified will not prepare you to pass the ISO/IEC 20000 exam.
What Does this Course Cover?
This course identifies the essential components of IT Service Management that meet the ISO/IEC 20000 standard. It discusses defining and agreeing to service requirements, planning resources to meet business outcomes, supporting service delivery and providing value for the customer and the service provider so you can make the necessary changes in your organization to have a positive impact on the services you provide.
The Foundation course provides key information and concepts for IT Service Management based on ISO/IEC 20000 as well as its relationships with other areas of information management so you can connect the information to what you've previously learned about ITSM. It builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management so your team can work more effectively together and have a stronger impact. We place emphasis on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO/IEC 20000 in order to properly prepare you for the Foundation exam.
Once you have completed ISO/IEC 20000: IT Service Management Foundation and successfully passed the exam, you will want to take the ISO/IEC 20000 : IT Service Management Associate course. This course builds on the foundation knowledge, taking the high-level information gained in the Foundation course and providing additional depth and practical context. The Associate has a much more 'global' view of the standard as well as the daily activities required to maintain or achieve ISO/IEC 20000 implementation.
The course teaches to the current standards: ISO/IEC 20000-1 and SO/IEC 20000-2:2012.
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free!
- published: 09 May 2014
- views: 616
ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
- Order: Reorder
- Duration: 2:04
- Updated: 18 Feb 2016
- views: 16
Accelerate your IT service management project with these pre-written templates and tools, which enable every project owner to focus on executing and implementin...
Accelerate your IT service management project with these pre-written templates and tools, which enable every project owner to focus on executing and implementing their ISO 20000-compliant ITSMS. http://www.itgovernance.co.uk/integrated-management-systems/iso20000-toolkit.aspx?utm_source=social&utm;_medium=youtube
wn.com/Itsm, Itil® Iso Iec 20000 Implementation Toolkit
Accelerate your IT service management project with these pre-written templates and tools, which enable every project owner to focus on executing and implementing their ISO 20000-compliant ITSMS. http://www.itgovernance.co.uk/integrated-management-systems/iso20000-toolkit.aspx?utm_source=social&utm;_medium=youtube
- published: 18 Feb 2016
- views: 16
ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
- Order: Reorder
- Duration: 1:55
- Updated: 20 Oct 2011
- views: 928
Download a free demo of this toolkit here: http://www.itgovernance.co.uk/products/3370
ITIL®: The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit makes IT...
Download a free demo of this toolkit here: http://www.itgovernance.co.uk/products/3370
ITIL®: The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit makes ITIL implementation and/or ISO/IEC 20000 certification easily achievable and cost-effective.
Developed by IT service management gurus, this toolkit ensures everything is covered by using current ITIL 2011 best practices. It provides a hassle-free approach and help organisations avoid costly trial-and-error dead-ends.
Read more here: http://www.itgovernance.co.uk/products/3370
wn.com/Itsm, Itil® Iso Iec 20000 Implementation Toolkit
Download a free demo of this toolkit here: http://www.itgovernance.co.uk/products/3370
ITIL®: The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit makes ITIL implementation and/or ISO/IEC 20000 certification easily achievable and cost-effective.
Developed by IT service management gurus, this toolkit ensures everything is covered by using current ITIL 2011 best practices. It provides a hassle-free approach and help organisations avoid costly trial-and-error dead-ends.
Read more here: http://www.itgovernance.co.uk/products/3370
- published: 20 Oct 2011
- views: 928
PMC - Programa Oficial Auditor Interno ISO/IEC 20000:2011
- Order: Reorder
- Duration: 1:25
- Updated: 22 May 2015
- views: 159
Usted puede garantizar, mediante la realización de auditorías internas efectivas, que el Sistema de Gestión de Servicio TI de su organización mejore continuamen...
Usted puede garantizar, mediante la realización de auditorías internas efectivas, que el Sistema de Gestión de Servicio TI de su organización mejore continuamente y alcance su máximo potencial.
Basado en la ISO/IEC 20000-1:2011 e ISO 19011:2002, orientamos en el proceso de auditoría interna del Sistema de Gestión de TI, desde la planificación, realización de la auditoría, el informe de las conclusiones y el establecimiento de las acciones correctivas.
Desarrollaremos habilidades para llevar a cabo la auditoría y aprenderá a personalizar el marco de la auditoría interna para adaptarse a su organización.
wn.com/Pmc Programa Oficial Auditor Interno Iso Iec 20000 2011
Usted puede garantizar, mediante la realización de auditorías internas efectivas, que el Sistema de Gestión de Servicio TI de su organización mejore continuamente y alcance su máximo potencial.
Basado en la ISO/IEC 20000-1:2011 e ISO 19011:2002, orientamos en el proceso de auditoría interna del Sistema de Gestión de TI, desde la planificación, realización de la auditoría, el informe de las conclusiones y el establecimiento de las acciones correctivas.
Desarrollaremos habilidades para llevar a cabo la auditoría y aprenderá a personalizar el marco de la auditoría interna para adaptarse a su organización.
- published: 22 May 2015
- views: 159
Introduction to the ISO/IEC 20000 series. Meet the authors Jenny Dugmore & Shirley Lacy
- Order: Reorder
- Duration: 4:56
- Updated: 06 Dec 2011
- views: 216
AITIL Presenta ISO/IEC 20000
- Order: Reorder
- Duration: 2:49
- Updated: 26 Mar 2009
- views: 1082
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Webinar Gratuito online Como implementar com sucesso uma Gestão de Serviços de TI usando a ISOIEC
Saiba como impulsionar sua carreira em momentos de crise Num cenário econômico conturbado, os desafios são crescentes. Como ser mias competitivo em uma época de corte de custos? Os cursos intermediários e avançados de ISO/IEC 20000 oferecem a oportunidade para se conseguir um diferencial competitivo, em tempos bicudos. O assunto deste webinar é compartilhar experiência do mercado sobre o uso e aplicação da norma combinada com outros frameworks e das vantagens da formação ISO/IEC 20000. -
ISO/IEC 20000-1:2005, Information technology - Service management - Part 1: Specification
http://j.mp/1XUynF7 -
PMC / Entrega Oficial ISO 9001
PMC ha conseguido marcar un hito histórico para la región latinoamericana al completar 4 ISOs en su haber: ISO/IEC 20000, ISO/IEC 27001, ISO 22301, y ahora la ISO 9001; esta última concentrada netamente en la gestión de la calidad en todos sus procesos de negocio, y apuntalando el gran proyecto de I+D+i que persigue la compañía. -
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PMC / Caso de éxito CESCORP - ISO 20000
#CasoDeExito Cescorp, reconocida empresa de servicios corporativos, relacionados con la tecnología y la infraestructura, obtiene el certificado ISO/IEC 20000:2011, de la mano de la consultora pmc. Un nuevo cliente satisfecho, que se suma a nuestra ya larga lista de proyectos realizados con pasión, calidad y mucha experiencia. #PMC, crece innovando. -
The YaSM - ISO 20000 Bridge
Process models and document templates for every single ISO 20000 requirement: The "YaSM® - ISO 20000 Bridge" makes getting certified against ISO/IEC 20000 a lot easier. When creating the YaSM service management framework, we took special care to ensure that it is perfectly aligned with ISO 20000. So the process diagrams and document templates contained in the YaSM process model make the huge task of designing ISO 20000 compliant service management processes for your organization manageable: As you prepare for the ISO 20000 certification audit, you don't need to start with a blank page but are able to modify proven templates. Please check out the YaSM web site for more detailed information about the YaSM® - ISO 20000 Bridge: ► http://yasm.com/en/products/yasm-iso-20000-bridge In the Ya... -
Service Catalog among frameworks and standards
Organizer: Vlerar Shala, PECB (www.pecb.com) Presenter: Yahia Al Anwar, EGYBYTE The webinar covers: • Service Catalog in ITIL • Service Catalog in ISO/IEC 20000 • Service Catalog in COBIT 5.0 • How to achieve the best situation for your IT organization This session was presented by Yahia Al Anwar. He is a senior IT Services Management and Project Management consultant of EGYBYTE with more than 20 years of international experience in ITSM, systems management, security and infrastructure. Slides of the webinar: http://bit.ly/1XVhFt8 -
Winning approach towards successful ISO IEC 20000 Certification
Organizer: Vlerar Shala, PECB (www.pecb.com) Presenter: Steve Tremblay, Senior ITSM Consultant, Trainer at ExcelsaTech, and a PECB Certified Trainer. The webinar covers: • Brief overview of the Standard content • The different parts in ISO/IEC 20000 • Critical important terms/concepts in ISO/IEC 20000 to prepare and position your ISO/IEC 20000 certification • How to define your certification Scope • How best to proceed to prepare for meeting the requirements of the standard Slides of the webinar: http://bit.ly/1liCM7o -
Exin ITSM20FB - ITSM ISO IEC 20000 Exam
In this ITSM20FB exam related video we will share some resources That can insure passing in Exin ITSM20FB exam. Read the Description or watch ITSM20FB test video. For More Information and Tips Check: link: http://bit.ly/1lhRdbQ 30-40% Candidates fail in Exin exams even after getting through different tutorials, books and videos. The reason is: They do not validate there knowledge or practice the ITSM20FB exam before attempting to actual ITSM20FB exam. It's a saying "Practice makes perfect", Following this advice can help to be Exin certified professional. For practising and validating your knowledge you can use ITSM20FB practice test that provides functionality of attempting exam with questions and multiple choices with every question. The right way of ITSM20FB test preparation ... -
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ISO/IEC 20000, ISO20000
http://cafe.naver.com/itpelist ITPE 스페셜리스트 스터디(기술사 온라인 강좌 제공) -
PECB EGYBYTE Webinar SMS implementation based on ISO IEC 20000 and ITIL 2011
ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So shall we cover ISO/IEC 20000 in isolation or in combination with ITIL!!!! Attend this free webinar organized by PECB International to learn how to achieve ISO/IEC 20000 and gain the benefits of ITIL 2011. The webinar will cover the following areas: 1- What is ITIL and its origins? 2- ITIL Lifecycle Stages 3- ITIL Processes and Functions 4- ITIL and ISO/IEC 20000 5- How to start implementing SMS 6- How can PECB help you with ISO/IEC 20000? -
PECB-EGYBYTE Webinar ITSM and GEIT between Theory and Reality
ITSM and GEIT are well known to many organizations and some of them have already implemented many components. ITIL is considered as the best ITSM public best practices framework and leads to ISO/IEC 20000 standard too. COBIT5 is considered as the most reliable and trusted framework for best practices in Governance of Enterprise IT and leads ISO/IEC 38500.But there are a lot of differences between theory and reality in real world and in this webinar we will try to discover these differences and how to remove them. Attend this free webinar which is organized by PECB International to learn how to make the ITSM and GEIT theory come true. The webinar will cover the following areas: 1- ITSM and its frameworks and standards 2- GEIT and its frameworks and standards 3- What ITSM and GEIT theo... -
ITSM20FB - IT Service Management Foundation Bridge based on ISO/IEC 20000 Exam
ITSM20FB Test Questions and Answers by http://goo.gl/YOiPOl With ITSM20FB IT Service Management Foundation Bridge based on ISO/IEC 20000 Questions and Answers you will successfully pass your ITSM20FB using PassITGuide Questions and Answers that will fully prepare you in Passing the ITSM20FB IT Service Management Foundation Bridge based on ISO/IEC 20000. How does the ITSM20FB PDF and Testing Engine work? Answer: You download the ITSM20FB questions and correct answers right after purchase. By downloading the ITSM20FB PDF right after purchase, you can easily print the ITSM20FB PDF for easy reading and studying. What is in ITSM20FB Questions and Answers Demo? Answer: You will receive a few ITSM20FB Free Test Questions samples in the Exam ITSM20FB PDF Demo for Free. If you do not pass the ... -
The ITIL - ISO 20000 Bridge
Implementing ISO 20000: The ITIL - ISO 20000 Bridge is the ideal way to get started on your way to the ISO 20000 certification. For every ISO 20000 requirement you get a specific suggestion on how it can be fulfilled, in the form of easy to understand process and document templates. Details: What is ISO20000 ("ISO/IEC 20000"), and how is the ISO 20000 standard related to the ITIL 2011 processes? ► http://en.it-processmaps.com/itil/iso-20000.html What are the benefits of an ISO 20000 certification and what exactly do you have to do to become ISO 20000 compliant: ► http://en.it-processmaps.com/iso20000/faq-iso-20000-certification.html For more information about the ITIL - ISO 20000 toolkit, check out the product page: ► http://en.it-processmaps.com/products/itil-iso-20000-bridge.html IT... -
Die ITIL - ISO 20000 Bridge
ISO 20000 Einführung: Mit der ITIL - ISO 20000 Bridge sorgen Sie für einen reibungslosen Ablauf Ihrer ISO 20000 Initiative und sind gut auf das Zertifizierungs-Audit vorbereitet. Zu jeder ISO 20000 Anforderung erhalten Sie konkrete Umsetzungs-Vorschläge in Form leicht verständlicher Prozessmodelle, Dokument-Vorlagen und Checklisten. Details: Was ist ISO20000 ("ISO/IEC 20000"), und welche Prozesse nach ITIL 2011 entsprechen dem ISO 20000 Standard? ► http://de.it-processmaps.com/itil/itil-und-iso-20000.html Welchen Nutzen hat ein ISO 20000 Zertifikat und was beinhaltet eine ISO 20000 Zertifizierung? Hier die FAQ zur ISO20000-Zertifizierung: ► http://de.it-processmaps.com/iso20000/faq-iso-20000.html Produkt-Seite mit Details zur ITIL - ISO 20000 Bridge: ► http://de.it-processmaps.com/prod... -
Exin ITSM20FB ITSM Foundation Bridge Exam
Download Exin ITSM Foundation Bridge ITSM20FB Actual exam questions and Answers with special 15% discount from: Practice is important, therefore we’ve build Exin ITSM20FB practice test software to ensure your 100% preparation before attempting the ITSM20FB exam. Try free demo or Buy full product using Coupon Code “62B255457Z” for special 15% discount. Quick overview of ITSM20FB Exam: EXIN Foundation Bridge in IT Service Management based on ISO/IEC 20000 Summary The EXIN IT Service Management Foundation Bridge is intended for professionals with an ITIL® Foundation certificate. With half of the training and examination efforts needed for the full EXIN Foundation qualification these professionals will gain the benefits of following the guidelines of the ISO/IEC 20000 quality standard comb... -
ISO CERTIFICATION ENHANCES ZENITH BANK'S REPUTATION
Zenith Bank went into the history books recently, receiving three ISO certifications :Information Security Management System ISO/IEC 27001:2013, IT Service Management System ISO/IEC 20000-1:2011 and Business Continuity Management System, ISO 22301:2012. This video explains what all this means for bank and its customers.
Webinar Gratuito online Como implementar com sucesso uma Gestão de Serviços de TI usando a ISOIEC
- Order: Reorder
- Duration: 56:16
- Updated: 17 Mar 2016
- views: 22
Saiba como impulsionar sua carreira em momentos de crise
Num cenário econômico conturbado, os desafios são crescentes. Como ser mias competitivo em uma época de...
Saiba como impulsionar sua carreira em momentos de crise
Num cenário econômico conturbado, os desafios são crescentes. Como ser mias competitivo em uma época de corte de custos? Os cursos intermediários e avançados de ISO/IEC 20000 oferecem a oportunidade para se conseguir um diferencial competitivo, em tempos bicudos. O assunto deste webinar é compartilhar experiência do mercado sobre o uso e aplicação da norma combinada com outros frameworks e das vantagens da formação ISO/IEC 20000.
wn.com/Webinar Gratuito Online Como Implementar Com Sucesso Uma Gestão De Serviços De Ti Usando A Isoiec
Saiba como impulsionar sua carreira em momentos de crise
Num cenário econômico conturbado, os desafios são crescentes. Como ser mias competitivo em uma época de corte de custos? Os cursos intermediários e avançados de ISO/IEC 20000 oferecem a oportunidade para se conseguir um diferencial competitivo, em tempos bicudos. O assunto deste webinar é compartilhar experiência do mercado sobre o uso e aplicação da norma combinada com outros frameworks e das vantagens da formação ISO/IEC 20000.
- published: 17 Mar 2016
- views: 22
ISO/IEC 20000-1:2005, Information technology - Service management - Part 1: Specification
- Order: Reorder
- Duration: 0:31
- Updated: 29 Feb 2016
- views: 0
http://j.mp/1XUynF7
http://j.mp/1XUynF7
wn.com/Iso Iec 20000 1 2005, Information Technology Service Management Part 1 Specification
PMC / Entrega Oficial ISO 9001
- Order: Reorder
- Duration: 2:52
- Updated: 06 Feb 2016
- views: 18
PMC ha conseguido marcar un hito histórico para la región latinoamericana al completar 4 ISOs en su haber: ISO/IEC 20000, ISO/IEC 27001, ISO 22301, y ahora la I...
PMC ha conseguido marcar un hito histórico para la región latinoamericana al completar 4 ISOs en su haber: ISO/IEC 20000, ISO/IEC 27001, ISO 22301, y ahora la ISO 9001; esta última concentrada netamente en la gestión de la calidad en todos sus procesos de negocio, y apuntalando el gran proyecto de I+D+i que persigue la compañía.
wn.com/Pmc Entrega Oficial Iso 9001
PMC ha conseguido marcar un hito histórico para la región latinoamericana al completar 4 ISOs en su haber: ISO/IEC 20000, ISO/IEC 27001, ISO 22301, y ahora la ISO 9001; esta última concentrada netamente en la gestión de la calidad en todos sus procesos de negocio, y apuntalando el gran proyecto de I+D+i que persigue la compañía.
- published: 06 Feb 2016
- views: 18
Service Desk between ITIL, ISO IEC 20000 and SDI Webinar
- Order: Reorder
- Duration: 45:33
- Updated: 21 Jan 2016
- views: 24
PMC / Caso de éxito CESCORP - ISO 20000
- Order: Reorder
- Duration: 2:33
- Updated: 09 Jan 2016
- views: 169
#CasoDeExito Cescorp, reconocida empresa de servicios corporativos, relacionados con la tecnología y la infraestructura, obtiene el certificado ISO/IEC 20000:20...
#CasoDeExito Cescorp, reconocida empresa de servicios corporativos, relacionados con la tecnología y la infraestructura, obtiene el certificado ISO/IEC 20000:2011, de la mano de la consultora pmc.
Un nuevo cliente satisfecho, que se suma a nuestra ya larga lista de proyectos realizados con pasión, calidad y mucha experiencia.
#PMC, crece innovando.
wn.com/Pmc Caso De Éxito Cescorp Iso 20000
#CasoDeExito Cescorp, reconocida empresa de servicios corporativos, relacionados con la tecnología y la infraestructura, obtiene el certificado ISO/IEC 20000:2011, de la mano de la consultora pmc.
Un nuevo cliente satisfecho, que se suma a nuestra ya larga lista de proyectos realizados con pasión, calidad y mucha experiencia.
#PMC, crece innovando.
- published: 09 Jan 2016
- views: 169
The YaSM - ISO 20000 Bridge
- Order: Reorder
- Duration: 4:10
- Updated: 22 Dec 2015
- views: 33
Process models and document templates for every single ISO 20000 requirement: The "YaSM® - ISO 20000 Bridge" makes getting certified against ISO/IEC 20000 a lot...
Process models and document templates for every single ISO 20000 requirement: The "YaSM® - ISO 20000 Bridge" makes getting certified against ISO/IEC 20000 a lot easier.
When creating the YaSM service management framework, we took special care to ensure that it is perfectly aligned with ISO 20000.
So the process diagrams and document templates contained in the YaSM process model make the huge task of designing ISO 20000 compliant service management processes for your organization manageable: As you prepare for the ISO 20000 certification audit, you don't need to start with a blank page but are able to modify proven templates.
Please check out the YaSM web site for more detailed information about the YaSM® - ISO 20000 Bridge:
► http://yasm.com/en/products/yasm-iso-20000-bridge
In the YaSM Wiki, we explain in detail how the ISO 20000 processes relate to the YaSM service management processes:
► http://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000
The YaSM channel on YouTube:
▲ https://www.youtube.com/channel/UCvX8aGZgxboxVr03n95y31A
Video (German version):
► https://youtu.be/WiseSCy0WME
wn.com/The Yasm Iso 20000 Bridge
Process models and document templates for every single ISO 20000 requirement: The "YaSM® - ISO 20000 Bridge" makes getting certified against ISO/IEC 20000 a lot easier.
When creating the YaSM service management framework, we took special care to ensure that it is perfectly aligned with ISO 20000.
So the process diagrams and document templates contained in the YaSM process model make the huge task of designing ISO 20000 compliant service management processes for your organization manageable: As you prepare for the ISO 20000 certification audit, you don't need to start with a blank page but are able to modify proven templates.
Please check out the YaSM web site for more detailed information about the YaSM® - ISO 20000 Bridge:
► http://yasm.com/en/products/yasm-iso-20000-bridge
In the YaSM Wiki, we explain in detail how the ISO 20000 processes relate to the YaSM service management processes:
► http://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000
The YaSM channel on YouTube:
▲ https://www.youtube.com/channel/UCvX8aGZgxboxVr03n95y31A
Video (German version):
► https://youtu.be/WiseSCy0WME
- published: 22 Dec 2015
- views: 33
Service Catalog among frameworks and standards
- Order: Reorder
- Duration: 71:48
- Updated: 09 Dec 2015
- views: 17
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Yahia Al Anwar, EGYBYTE
The webinar covers:
• Service Catalog in ITIL
• Service Catalog in ISO/IEC ...
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Yahia Al Anwar, EGYBYTE
The webinar covers:
• Service Catalog in ITIL
• Service Catalog in ISO/IEC 20000
• Service Catalog in COBIT 5.0
• How to achieve the best situation for your IT organization
This session was presented by Yahia Al Anwar. He is a senior IT Services Management and Project Management consultant of EGYBYTE with more than 20 years of international experience in ITSM, systems management, security and infrastructure.
Slides of the webinar: http://bit.ly/1XVhFt8
wn.com/Service Catalog Among Frameworks And Standards
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Yahia Al Anwar, EGYBYTE
The webinar covers:
• Service Catalog in ITIL
• Service Catalog in ISO/IEC 20000
• Service Catalog in COBIT 5.0
• How to achieve the best situation for your IT organization
This session was presented by Yahia Al Anwar. He is a senior IT Services Management and Project Management consultant of EGYBYTE with more than 20 years of international experience in ITSM, systems management, security and infrastructure.
Slides of the webinar: http://bit.ly/1XVhFt8
- published: 09 Dec 2015
- views: 17
Winning approach towards successful ISO IEC 20000 Certification
- Order: Reorder
- Duration: 58:07
- Updated: 11 Nov 2015
- views: 36
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Steve Tremblay, Senior ITSM Consultant, Trainer at ExcelsaTech, and a PECB Certified Trainer.
The webin...
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Steve Tremblay, Senior ITSM Consultant, Trainer at ExcelsaTech, and a PECB Certified Trainer.
The webinar covers:
• Brief overview of the Standard content
• The different parts in ISO/IEC 20000
• Critical important terms/concepts in ISO/IEC 20000 to prepare and position your ISO/IEC 20000 certification
• How to define your certification Scope
• How best to proceed to prepare for meeting the requirements of the standard
Slides of the webinar: http://bit.ly/1liCM7o
wn.com/Winning Approach Towards Successful Iso Iec 20000 Certification
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Steve Tremblay, Senior ITSM Consultant, Trainer at ExcelsaTech, and a PECB Certified Trainer.
The webinar covers:
• Brief overview of the Standard content
• The different parts in ISO/IEC 20000
• Critical important terms/concepts in ISO/IEC 20000 to prepare and position your ISO/IEC 20000 certification
• How to define your certification Scope
• How best to proceed to prepare for meeting the requirements of the standard
Slides of the webinar: http://bit.ly/1liCM7o
- published: 11 Nov 2015
- views: 36
Exin ITSM20FB - ITSM ISO IEC 20000 Exam
- Order: Reorder
- Duration: 1:41
- Updated: 10 Nov 2015
- views: 3
In this ITSM20FB exam related video we will share some resources That can insure passing in Exin ITSM20FB exam. Read the Description or watch ITSM20FB test v...
In this ITSM20FB exam related video we will share some resources That can insure passing in Exin ITSM20FB exam. Read the Description or watch ITSM20FB test video.
For More Information and Tips Check:
link: http://bit.ly/1lhRdbQ
30-40% Candidates fail in Exin exams even after getting through different tutorials, books and videos. The reason is: They do not validate there knowledge or practice the ITSM20FB exam before attempting to actual ITSM20FB exam. It's a saying "Practice makes perfect", Following this advice can help to be Exin certified professional.
For practising and validating your knowledge you can use ITSM20FB practice test that provides functionality of attempting exam with questions and multiple choices with every question.
The right way of ITSM20FB test preparation can increase the confidence on your knowledge and what you've prepared for. Many Candidates fail in Exin tests because of exam type or they lose confidence during the exam.
wn.com/Exin Itsm20Fb Itsm Iso Iec 20000 Exam
In this ITSM20FB exam related video we will share some resources That can insure passing in Exin ITSM20FB exam. Read the Description or watch ITSM20FB test video.
For More Information and Tips Check:
link: http://bit.ly/1lhRdbQ
30-40% Candidates fail in Exin exams even after getting through different tutorials, books and videos. The reason is: They do not validate there knowledge or practice the ITSM20FB exam before attempting to actual ITSM20FB exam. It's a saying "Practice makes perfect", Following this advice can help to be Exin certified professional.
For practising and validating your knowledge you can use ITSM20FB practice test that provides functionality of attempting exam with questions and multiple choices with every question.
The right way of ITSM20FB test preparation can increase the confidence on your knowledge and what you've prepared for. Many Candidates fail in Exin tests because of exam type or they lose confidence during the exam.
- published: 10 Nov 2015
- views: 3
ISO 20000 - parte 2 del 2011
- Order: Reorder
- Duration: 24:24
- Updated: 04 Nov 2015
- views: 27
ISO 20000 - parte 3 del 2011
- Order: Reorder
- Duration: 19:20
- Updated: 04 Nov 2015
- views: 19
ISO/IEC 20000, ISO20000
- Order: Reorder
- Duration: 7:06
- Updated: 02 Nov 2015
- views: 25
http://cafe.naver.com/itpelist
ITPE 스페셜리스트 스터디(기술사 온라인 강좌 제공)
http://cafe.naver.com/itpelist
ITPE 스페셜리스트 스터디(기술사 온라인 강좌 제공)
wn.com/Iso Iec 20000, Iso20000
PECB EGYBYTE Webinar SMS implementation based on ISO IEC 20000 and ITIL 2011
- Order: Reorder
- Duration: 58:11
- Updated: 29 Sep 2015
- views: 7
ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So...
ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So shall we cover ISO/IEC 20000 in isolation or in combination with ITIL!!!!
Attend this free webinar organized by PECB International to learn how to achieve ISO/IEC 20000 and gain the benefits of ITIL 2011.
The webinar will cover the following areas:
1- What is ITIL and its origins?
2- ITIL Lifecycle Stages
3- ITIL Processes and Functions
4- ITIL and ISO/IEC 20000
5- How to start implementing SMS
6- How can PECB help you with ISO/IEC 20000?
wn.com/Pecb Egybyte Webinar Sms Implementation Based On Iso Iec 20000 And Itil 2011
ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and trusted public framework for best practices in IT Service Management. So shall we cover ISO/IEC 20000 in isolation or in combination with ITIL!!!!
Attend this free webinar organized by PECB International to learn how to achieve ISO/IEC 20000 and gain the benefits of ITIL 2011.
The webinar will cover the following areas:
1- What is ITIL and its origins?
2- ITIL Lifecycle Stages
3- ITIL Processes and Functions
4- ITIL and ISO/IEC 20000
5- How to start implementing SMS
6- How can PECB help you with ISO/IEC 20000?
- published: 29 Sep 2015
- views: 7
PECB-EGYBYTE Webinar ITSM and GEIT between Theory and Reality
- Order: Reorder
- Duration: 62:25
- Updated: 29 Sep 2015
- views: 30
ITSM and GEIT are well known to many organizations and some of them have already implemented many components. ITIL is considered as the best ITSM public best pr...
ITSM and GEIT are well known to many organizations and some of them have already implemented many components. ITIL is considered as the best ITSM public best practices framework and leads to ISO/IEC 20000 standard too. COBIT5 is considered as the most reliable and trusted framework for best practices in Governance of Enterprise IT and leads ISO/IEC 38500.But there are a lot of differences between theory and reality in real world and in this webinar we will try to discover these differences and how to remove them.
Attend this free webinar which is organized by PECB International to learn how to make the ITSM and GEIT theory come true.
The webinar will cover the following areas:
1- ITSM and its frameworks and standards
2- GEIT and its frameworks and standards
3- What ITSM and GEIT theories say?
4- The reality of ITSM and GEIT
5- How can IT Dept. make the theory come true?
6- How can PECB help you to make theory reality?
The webinar will be hosted by our partner Mostafa AlShamy. He is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM. Systems management, security and infrastructure. Mostafa holds diverse certifications which in one way or another relate to area of ITSM/GEIT (ISO/IEC 20000, ISO/IEC 27001, ISO 22301, ITIL Expert, PRINCE2 Practitioner, CPDE, M_o_R, COBIT5 Implementer and Assessor, Master’s degree in IS Etc.)
wn.com/Pecb Egybyte Webinar Itsm And Geit Between Theory And Reality
ITSM and GEIT are well known to many organizations and some of them have already implemented many components. ITIL is considered as the best ITSM public best practices framework and leads to ISO/IEC 20000 standard too. COBIT5 is considered as the most reliable and trusted framework for best practices in Governance of Enterprise IT and leads ISO/IEC 38500.But there are a lot of differences between theory and reality in real world and in this webinar we will try to discover these differences and how to remove them.
Attend this free webinar which is organized by PECB International to learn how to make the ITSM and GEIT theory come true.
The webinar will cover the following areas:
1- ITSM and its frameworks and standards
2- GEIT and its frameworks and standards
3- What ITSM and GEIT theories say?
4- The reality of ITSM and GEIT
5- How can IT Dept. make the theory come true?
6- How can PECB help you to make theory reality?
The webinar will be hosted by our partner Mostafa AlShamy. He is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM. Systems management, security and infrastructure. Mostafa holds diverse certifications which in one way or another relate to area of ITSM/GEIT (ISO/IEC 20000, ISO/IEC 27001, ISO 22301, ITIL Expert, PRINCE2 Practitioner, CPDE, M_o_R, COBIT5 Implementer and Assessor, Master’s degree in IS Etc.)
- published: 29 Sep 2015
- views: 30
ITSM20FB - IT Service Management Foundation Bridge based on ISO/IEC 20000 Exam
- Order: Reorder
- Duration: 0:59
- Updated: 17 Sep 2015
- views: 17
ITSM20FB Test Questions and Answers by http://goo.gl/YOiPOl
With ITSM20FB IT Service Management Foundation Bridge based on ISO/IEC 20000 Questions and Answers ...
ITSM20FB Test Questions and Answers by http://goo.gl/YOiPOl
With ITSM20FB IT Service Management Foundation Bridge based on ISO/IEC 20000 Questions and Answers you will successfully pass your ITSM20FB using PassITGuide Questions and Answers that will fully prepare you in Passing the ITSM20FB IT Service Management Foundation Bridge based on ISO/IEC 20000.
How does the ITSM20FB PDF and Testing Engine work?
Answer: You download the ITSM20FB questions and correct answers right after purchase. By downloading the ITSM20FB PDF right after purchase, you can easily print the ITSM20FB PDF for easy reading and studying.
What is in ITSM20FB Questions and Answers Demo?
Answer: You will receive a few ITSM20FB Free Test Questions samples in the Exam ITSM20FB PDF Demo for Free.
If you do not pass the ITSM20FB exam, what do I do?
Answer: ITSM20FB Exam provided by PassITGuide offer a 100% Full Money Back Guarantee if you do not pass the ITSM20FB exam which rarely occurs. The ITSM20FB test questions and answers come with a full 100% Money Back 3 Months Guarantee.
I don’t have a credit card, can I still purchase the ITSM20FB IT Service Management Foundation Bridge based on ISO/IEC 20000 Test Questions?
Answer: You can make payment for the ITSM20FB exam PDF questions by selecting Payment by two different payment providers during checkout. 100% Encrypted Payment for the ITSM20FB PDF Questions and Answers.
Do you provide Exin ITSM20FB Updates for Free?
Answer: Yes, whenever an update is need for the ITSM20FB IT Service Management Foundation Bridge based on ISO/IEC 20000 , you can download the ITSM20FB PDF Free of charge for 3 months. Updates to the ITSM20FB Questions are Updated on a regular basis.
wn.com/Itsm20Fb It Service Management Foundation Bridge Based On Iso Iec 20000 Exam
ITSM20FB Test Questions and Answers by http://goo.gl/YOiPOl
With ITSM20FB IT Service Management Foundation Bridge based on ISO/IEC 20000 Questions and Answers you will successfully pass your ITSM20FB using PassITGuide Questions and Answers that will fully prepare you in Passing the ITSM20FB IT Service Management Foundation Bridge based on ISO/IEC 20000.
How does the ITSM20FB PDF and Testing Engine work?
Answer: You download the ITSM20FB questions and correct answers right after purchase. By downloading the ITSM20FB PDF right after purchase, you can easily print the ITSM20FB PDF for easy reading and studying.
What is in ITSM20FB Questions and Answers Demo?
Answer: You will receive a few ITSM20FB Free Test Questions samples in the Exam ITSM20FB PDF Demo for Free.
If you do not pass the ITSM20FB exam, what do I do?
Answer: ITSM20FB Exam provided by PassITGuide offer a 100% Full Money Back Guarantee if you do not pass the ITSM20FB exam which rarely occurs. The ITSM20FB test questions and answers come with a full 100% Money Back 3 Months Guarantee.
I don’t have a credit card, can I still purchase the ITSM20FB IT Service Management Foundation Bridge based on ISO/IEC 20000 Test Questions?
Answer: You can make payment for the ITSM20FB exam PDF questions by selecting Payment by two different payment providers during checkout. 100% Encrypted Payment for the ITSM20FB PDF Questions and Answers.
Do you provide Exin ITSM20FB Updates for Free?
Answer: Yes, whenever an update is need for the ITSM20FB IT Service Management Foundation Bridge based on ISO/IEC 20000 , you can download the ITSM20FB PDF Free of charge for 3 months. Updates to the ITSM20FB Questions are Updated on a regular basis.
- published: 17 Sep 2015
- views: 17
The ITIL - ISO 20000 Bridge
- Order: Reorder
- Duration: 4:07
- Updated: 03 Sep 2015
- views: 126
Implementing ISO 20000: The ITIL - ISO 20000 Bridge is the ideal way to get started on your way to the ISO 20000 certification. For every ISO 20000 requirement ...
Implementing ISO 20000: The ITIL - ISO 20000 Bridge is the ideal way to get started on your way to the ISO 20000 certification. For every ISO 20000 requirement you get a specific suggestion on how it can be fulfilled, in the form of easy to understand process and document templates.
Details: What is ISO20000 ("ISO/IEC 20000"), and how is the ISO 20000 standard related to the ITIL 2011 processes?
► http://en.it-processmaps.com/itil/iso-20000.html
What are the benefits of an ISO 20000 certification and what exactly do you have to do to become ISO 20000 compliant:
► http://en.it-processmaps.com/iso20000/faq-iso-20000-certification.html
For more information about the ITIL - ISO 20000 toolkit, check out the product page:
► http://en.it-processmaps.com/products/itil-iso-20000-bridge.html
IT Process Maps YouTube Channel:
▲ http://www.youtube.com/user/itprocessmaps
Video (Deutsch):
► https://youtu.be/TkrmcSUrr5E
_____
ITIL® is a registered trade mark of AXELOS Limited.
wn.com/The Itil Iso 20000 Bridge
Implementing ISO 20000: The ITIL - ISO 20000 Bridge is the ideal way to get started on your way to the ISO 20000 certification. For every ISO 20000 requirement you get a specific suggestion on how it can be fulfilled, in the form of easy to understand process and document templates.
Details: What is ISO20000 ("ISO/IEC 20000"), and how is the ISO 20000 standard related to the ITIL 2011 processes?
► http://en.it-processmaps.com/itil/iso-20000.html
What are the benefits of an ISO 20000 certification and what exactly do you have to do to become ISO 20000 compliant:
► http://en.it-processmaps.com/iso20000/faq-iso-20000-certification.html
For more information about the ITIL - ISO 20000 toolkit, check out the product page:
► http://en.it-processmaps.com/products/itil-iso-20000-bridge.html
IT Process Maps YouTube Channel:
▲ http://www.youtube.com/user/itprocessmaps
Video (Deutsch):
► https://youtu.be/TkrmcSUrr5E
_____
ITIL® is a registered trade mark of AXELOS Limited.
- published: 03 Sep 2015
- views: 126
Die ITIL - ISO 20000 Bridge
- Order: Reorder
- Duration: 4:34
- Updated: 03 Sep 2015
- views: 63
ISO 20000 Einführung: Mit der ITIL - ISO 20000 Bridge sorgen Sie für einen reibungslosen Ablauf Ihrer ISO 20000 Initiative und sind gut auf das Zertifizierungs-...
ISO 20000 Einführung: Mit der ITIL - ISO 20000 Bridge sorgen Sie für einen reibungslosen Ablauf Ihrer ISO 20000 Initiative und sind gut auf das Zertifizierungs-Audit vorbereitet. Zu jeder ISO 20000 Anforderung erhalten Sie konkrete Umsetzungs-Vorschläge in Form leicht verständlicher Prozessmodelle, Dokument-Vorlagen und Checklisten.
Details: Was ist ISO20000 ("ISO/IEC 20000"), und welche Prozesse nach ITIL 2011 entsprechen dem ISO 20000 Standard?
► http://de.it-processmaps.com/itil/itil-und-iso-20000.html
Welchen Nutzen hat ein ISO 20000 Zertifikat und was beinhaltet eine ISO 20000 Zertifizierung? Hier die FAQ zur ISO20000-Zertifizierung:
► http://de.it-processmaps.com/iso20000/faq-iso-20000.html
Produkt-Seite mit Details zur ITIL - ISO 20000 Bridge:
► http://de.it-processmaps.com/produkte/itil-iso-20000-bridge.html
YouTube-Kanal "ITIL-Prozesslandkarte":
▲ http://www.youtube.com/channel/UCr43j_kHkxb-32LnStpxSBg
Video (English):
► https://youtu.be/n3fbcLKwvHg
--
ITIL® is a registered trade mark of AXELOS Limited.
wn.com/Die Itil Iso 20000 Bridge
ISO 20000 Einführung: Mit der ITIL - ISO 20000 Bridge sorgen Sie für einen reibungslosen Ablauf Ihrer ISO 20000 Initiative und sind gut auf das Zertifizierungs-Audit vorbereitet. Zu jeder ISO 20000 Anforderung erhalten Sie konkrete Umsetzungs-Vorschläge in Form leicht verständlicher Prozessmodelle, Dokument-Vorlagen und Checklisten.
Details: Was ist ISO20000 ("ISO/IEC 20000"), und welche Prozesse nach ITIL 2011 entsprechen dem ISO 20000 Standard?
► http://de.it-processmaps.com/itil/itil-und-iso-20000.html
Welchen Nutzen hat ein ISO 20000 Zertifikat und was beinhaltet eine ISO 20000 Zertifizierung? Hier die FAQ zur ISO20000-Zertifizierung:
► http://de.it-processmaps.com/iso20000/faq-iso-20000.html
Produkt-Seite mit Details zur ITIL - ISO 20000 Bridge:
► http://de.it-processmaps.com/produkte/itil-iso-20000-bridge.html
YouTube-Kanal "ITIL-Prozesslandkarte":
▲ http://www.youtube.com/channel/UCr43j_kHkxb-32LnStpxSBg
Video (English):
► https://youtu.be/n3fbcLKwvHg
--
ITIL® is a registered trade mark of AXELOS Limited.
- published: 03 Sep 2015
- views: 63
Exin ITSM20FB ITSM Foundation Bridge Exam
- Order: Reorder
- Duration: 3:30
- Updated: 31 Aug 2015
- views: 50
Download Exin ITSM Foundation Bridge ITSM20FB Actual exam questions and Answers with special 15% discount from:
Practice is important, therefore we’ve build E...
Download Exin ITSM Foundation Bridge ITSM20FB Actual exam questions and Answers with special 15% discount from:
Practice is important, therefore we’ve build Exin ITSM20FB practice test software to ensure your 100% preparation before attempting the ITSM20FB exam.
Try free demo or Buy full product using Coupon Code “62B255457Z” for special 15% discount.
Quick overview of ITSM20FB Exam:
EXIN Foundation Bridge in IT Service Management based on ISO/IEC 20000
Summary
The EXIN IT Service Management Foundation Bridge is intended for professionals with an ITIL® Foundation certificate. With half of the training and examination efforts needed for the full EXIN Foundation qualification these professionals will gain the benefits of following the guidelines of the ISO/IEC 20000 quality standard combined with the concise and practical approach of the EXIN program.
The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management as well as its relationships with other areas of information management. This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO/IEC 20000:2011.
Exam content
The topics of the Foundation Bridge course include:
Core concepts of Service Management and quality frameworks
The Service Management System (SMS) and the value and application of the PDCA cycle
High-level concepts around service design and transition
Objectives, activities and quality requirements of the service management process
Exam Details
Number of questions: 20
Pass mark: 65% (13 out of 20)
Open book exam: no
Use of electronic devices permitted during the exam: no
wn.com/Exin Itsm20Fb Itsm Foundation Bridge Exam
Download Exin ITSM Foundation Bridge ITSM20FB Actual exam questions and Answers with special 15% discount from:
Practice is important, therefore we’ve build Exin ITSM20FB practice test software to ensure your 100% preparation before attempting the ITSM20FB exam.
Try free demo or Buy full product using Coupon Code “62B255457Z” for special 15% discount.
Quick overview of ITSM20FB Exam:
EXIN Foundation Bridge in IT Service Management based on ISO/IEC 20000
Summary
The EXIN IT Service Management Foundation Bridge is intended for professionals with an ITIL® Foundation certificate. With half of the training and examination efforts needed for the full EXIN Foundation qualification these professionals will gain the benefits of following the guidelines of the ISO/IEC 20000 quality standard combined with the concise and practical approach of the EXIN program.
The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management as well as its relationships with other areas of information management. This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO/IEC 20000:2011.
Exam content
The topics of the Foundation Bridge course include:
Core concepts of Service Management and quality frameworks
The Service Management System (SMS) and the value and application of the PDCA cycle
High-level concepts around service design and transition
Objectives, activities and quality requirements of the service management process
Exam Details
Number of questions: 20
Pass mark: 65% (13 out of 20)
Open book exam: no
Use of electronic devices permitted during the exam: no
- published: 31 Aug 2015
- views: 50
ISO CERTIFICATION ENHANCES ZENITH BANK'S REPUTATION
- Order: Reorder
- Duration: 4:27
- Updated: 27 Jul 2015
- views: 54
Zenith Bank went into the history books recently, receiving three ISO certifications :Information Security Management System ISO/IEC 27001:2013, IT Service Mana...
Zenith Bank went into the history books recently, receiving three ISO certifications :Information Security Management System ISO/IEC 27001:2013, IT Service Management System ISO/IEC 20000-1:2011 and Business Continuity Management System, ISO 22301:2012. This video explains what all this means for bank and its customers.
wn.com/Iso Certification Enhances Zenith Bank'S Reputation
Zenith Bank went into the history books recently, receiving three ISO certifications :Information Security Management System ISO/IEC 27001:2013, IT Service Management System ISO/IEC 20000-1:2011 and Business Continuity Management System, ISO 22301:2012. This video explains what all this means for bank and its customers.
- published: 27 Jul 2015
- views: 54
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ISO 20000/22301/27001 & ITIL: Starting point and experiences
Organizer: Besnik Hundozi, PECB (www.pecb.com) Speaker: Jose Espinal, LearningK (www.learningk.com) Tuesday, June 23, 2015 10:00 AM CEST Summary: Companies with IT department, internal or external, worry these days about the best performance and ROI of their services. In the actual market, our decisions depend not only from our impressions. Our departments, users and customers are linked to our services. Watch this free webinar organized by PECB International to understand the needs and the environment in order to take decisions related to IT, and follow the right steps to implement best practices and standards. The webinar covers the following areas: • Analyze the status of our IT • Company needs and environment • ITIL Process and Lifecycle • Choosing the right standard: ISO/IEC 20... -
ISO 9001 + ITIL = ISO 20000 (Spanish)
Organizer: Vlerar Shala, PECB (www.pecb.com) Presenter: Romina Lombardi, Certificada en ITIL Expert, Consultor, Implementador Líder y Auditor Líder en ISO 20000. The webinar covers: • Qué pide cada norma • RoadMap de implementación • Caso de Éxito: Certificación ISO/IEC 20000 en la Universidad Tecnólogica Nacional Slides of the webinar: http://bit.ly/1QTfCRN -
BSI talks to the experts - ISO 20000 IT service management
Lorraine King, BSI, interviews Jenny Dugmore and Shirley Lacy about the standard ISO/IEC 20000 IT service management. They have written a book about the topic, listen to what they have to say. Read more about the book: http://shop.bsigroup.com/BIP0125 and the standard: http://shop.bsigroup.com/ISO20000-1 -
Corporate Governance of IT Implementation Based on ISO IEC 38500 and COBIT5
Organizer: Britt Ajvazi Trainer: Mostafa AlShamy Summary: ISO/IEC 38500 is a high level, principles based advisory standard, thus learn how to implement Corporate Governance of IT using COBIT5, which is considered to be the most reliable and trusted framework for best practices in Governance of Enterprise IT. This webinar will provide a description on how the ISO/IEC 38500 can be used in isolation or in combination with COBIT5. You will learn: • What is GRC? • What is COBIT5 and its origins? • COBIT5 GEIT perspective and implementation methodology • COBIT5 Principles and Enablers • COBIT5 and ISO/IEC 38500 • How to start implementing GEIT • How can PECB International help you with ISO/IEC 38500? Why you should listen: The webinar will be hosted by our partner, Mostafa AlShamy. He is th... -
PECB Webinar Corporate Governance of IT Implementation Based on ISO IEC 38500 and COBIT5
ISO/IEC 38500 is a high level, principles based advisory standard but how to implement Corporate Governance of IT. COBIT5 is considered as the most reliable and trusted framework for best practices in Governance of Enterprise IT. So shall we cover ISO/IEC 38500 in isolation or in combination with COBIT5!!!! The webinar will cover the following areas: 1- What is GRC? 2- What is COBIT5 and its origins? 3- COBIT5 GEIT perspective and implementation methodology 4- COBIT5 Principles and Enablers 5- COBIT5 and ISO/IEC 38500 6- How to start implementing GEIT 7- How can PECB help you with ISO/IEC 38500? The webinar will be hosted by our partner Mostafa AlShamy. He is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM. Syste... -
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Webinar: 10 Secrets for Taming the IT Service Management Beast
It’s not hard to fathom the excellence you could achieve through IT Service Management. Getting your arms around it all is the hard part. For most organizations, implementing ITSM can feel like being pulled into a deep abyss. You likely have more questions than answers right now. What do you need to be successful? Where do you even start? Listen on demand to this educational webcast, presented by Randy Michaels of Knowledge ToolWorks, a leading expert on IT and business processes, to learn how you can make ITSM work for you without getting tangled up in its ugly tentacles. What you'll take away: -Benefits and pitfalls of adopting an ITSM framework -Answering the questions "Am I ready?" and "Where do I begin?" -Key process and technology considerations for transforming into a high perfo... -
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April 2014 Process Integration Metrics and Settings Expectations
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and reports that illustrate the benefits of an integrated approach. The importance of setting expectations about the impact of process improvements on performance metrics, employee morale and customer satisfaction is also discussed. -
PUNTOS CLAVE DE LA TRANSICION ISO20000 Y LEAN IT
PONENCIA CONGRESO VISION11: Puntos clave de la transición hacia un modelo de servicio basado en ISO/IEC 20000 y LEAN IT. Luis Manuel García - PRISA. Guillermo López Moratinos - PRISA.
An Introduction to ISO_IEC 20000
- Order: Reorder
- Duration: 36:26
- Updated: 14 Mar 2013
- views: 3354
ISO 20000/22301/27001 & ITIL: Starting point and experiences
- Order: Reorder
- Duration: 55:47
- Updated: 26 Jun 2015
- views: 242
Organizer: Besnik Hundozi, PECB (www.pecb.com)
Speaker: Jose Espinal, LearningK (www.learningk.com)
Tuesday, June 23, 2015
10:00 AM CEST
Summary: Companies ...
Organizer: Besnik Hundozi, PECB (www.pecb.com)
Speaker: Jose Espinal, LearningK (www.learningk.com)
Tuesday, June 23, 2015
10:00 AM CEST
Summary: Companies with IT department, internal or external, worry these days about the best performance and ROI of their services. In the actual market, our decisions depend not only from our impressions. Our departments, users and customers are linked to our services.
Watch this free webinar organized by PECB International to understand the needs and the environment in order to take decisions related to IT, and follow the right steps to implement best practices and standards.
The webinar covers the following areas:
• Analyze the status of our IT
• Company needs and environment
• ITIL Process and Lifecycle
• Choosing the right standard: ISO/IEC 20000-1, ISO/IEC 27001, ISO/IEC 22301
Speaker: Jose Espinal is the CEO of LearningK and CSO of Circular Devices (Puzzlephone) with more than 25 years of experience in Training and IT Infrastructure & Security areas. He holds Lead Implementer and Lead Auditor certificates in standards such as: ISO/IEC 20000-1, ISO/IEC 27001, ISO/IEC 22301, ITIL Expert and more than 30 Microsoft Certifications.
wn.com/Iso 20000 22301 27001 Itil Starting Point And Experiences
Organizer: Besnik Hundozi, PECB (www.pecb.com)
Speaker: Jose Espinal, LearningK (www.learningk.com)
Tuesday, June 23, 2015
10:00 AM CEST
Summary: Companies with IT department, internal or external, worry these days about the best performance and ROI of their services. In the actual market, our decisions depend not only from our impressions. Our departments, users and customers are linked to our services.
Watch this free webinar organized by PECB International to understand the needs and the environment in order to take decisions related to IT, and follow the right steps to implement best practices and standards.
The webinar covers the following areas:
• Analyze the status of our IT
• Company needs and environment
• ITIL Process and Lifecycle
• Choosing the right standard: ISO/IEC 20000-1, ISO/IEC 27001, ISO/IEC 22301
Speaker: Jose Espinal is the CEO of LearningK and CSO of Circular Devices (Puzzlephone) with more than 25 years of experience in Training and IT Infrastructure & Security areas. He holds Lead Implementer and Lead Auditor certificates in standards such as: ISO/IEC 20000-1, ISO/IEC 27001, ISO/IEC 22301, ITIL Expert and more than 30 Microsoft Certifications.
- published: 26 Jun 2015
- views: 242
ISO 9001 + ITIL = ISO 20000 (Spanish)
- Order: Reorder
- Duration: 54:04
- Updated: 02 Dec 2015
- views: 47
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Romina Lombardi, Certificada en ITIL Expert, Consultor, Implementador Líder y Auditor Líder en ISO 20000...
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Romina Lombardi, Certificada en ITIL Expert, Consultor, Implementador Líder y Auditor Líder en ISO 20000.
The webinar covers:
• Qué pide cada norma
• RoadMap de implementación
• Caso de Éxito: Certificación ISO/IEC 20000 en la Universidad Tecnólogica Nacional
Slides of the webinar: http://bit.ly/1QTfCRN
wn.com/Iso 9001 Itil Iso 20000 (Spanish)
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Romina Lombardi, Certificada en ITIL Expert, Consultor, Implementador Líder y Auditor Líder en ISO 20000.
The webinar covers:
• Qué pide cada norma
• RoadMap de implementación
• Caso de Éxito: Certificación ISO/IEC 20000 en la Universidad Tecnólogica Nacional
Slides of the webinar: http://bit.ly/1QTfCRN
- published: 02 Dec 2015
- views: 47
BSI talks to the experts - ISO 20000 IT service management
- Order: Reorder
- Duration: 29:57
- Updated: 11 Dec 2011
- views: 185
Lorraine King, BSI, interviews Jenny Dugmore and Shirley Lacy about the standard ISO/IEC 20000 IT service management. They have written a book about the topic, ...
Lorraine King, BSI, interviews Jenny Dugmore and Shirley Lacy about the standard ISO/IEC 20000 IT service management. They have written a book about the topic, listen to what they have to say. Read more about the book: http://shop.bsigroup.com/BIP0125 and the standard: http://shop.bsigroup.com/ISO20000-1
wn.com/Bsi Talks To The Experts Iso 20000 It Service Management
Lorraine King, BSI, interviews Jenny Dugmore and Shirley Lacy about the standard ISO/IEC 20000 IT service management. They have written a book about the topic, listen to what they have to say. Read more about the book: http://shop.bsigroup.com/BIP0125 and the standard: http://shop.bsigroup.com/ISO20000-1
- published: 11 Dec 2011
- views: 185
Corporate Governance of IT Implementation Based on ISO IEC 38500 and COBIT5
- Order: Reorder
- Duration: 52:13
- Updated: 25 Jun 2015
- views: 146
Organizer: Britt Ajvazi
Trainer: Mostafa AlShamy
Summary:
ISO/IEC 38500 is a high level, principles based advisory standard, thus learn how to implement Corpor...
Organizer: Britt Ajvazi
Trainer: Mostafa AlShamy
Summary:
ISO/IEC 38500 is a high level, principles based advisory standard, thus learn how to implement Corporate Governance of IT using COBIT5, which is considered to be the most reliable and trusted framework for best practices in Governance of Enterprise IT. This webinar will provide a description on how the ISO/IEC 38500 can be used in isolation or in combination with COBIT5.
You will learn:
• What is GRC?
• What is COBIT5 and its origins?
• COBIT5 GEIT perspective and implementation methodology
• COBIT5 Principles and Enablers
• COBIT5 and ISO/IEC 38500
• How to start implementing GEIT
• How can PECB International help you with ISO/IEC 38500?
Why you should listen:
The webinar will be hosted by our partner, Mostafa AlShamy. He is the IT Services and Training Manager of EGYBYTE, with more than 13 years of international experience in ITSM, systems management, security and infrastructure. Mostafa holds diverse certifications which in one way or another relate to the area of GRC (ISO/IEC 20000, ISO/IEC 27001, ISO 22301, ITIL Expert, PRINCE2 Practitioner, CPDE, M_o_R, COBIT5 Implementer and Assessor, Master’s degree in IS, etc.)
wn.com/Corporate Governance Of It Implementation Based On Iso Iec 38500 And Cobit5
Organizer: Britt Ajvazi
Trainer: Mostafa AlShamy
Summary:
ISO/IEC 38500 is a high level, principles based advisory standard, thus learn how to implement Corporate Governance of IT using COBIT5, which is considered to be the most reliable and trusted framework for best practices in Governance of Enterprise IT. This webinar will provide a description on how the ISO/IEC 38500 can be used in isolation or in combination with COBIT5.
You will learn:
• What is GRC?
• What is COBIT5 and its origins?
• COBIT5 GEIT perspective and implementation methodology
• COBIT5 Principles and Enablers
• COBIT5 and ISO/IEC 38500
• How to start implementing GEIT
• How can PECB International help you with ISO/IEC 38500?
Why you should listen:
The webinar will be hosted by our partner, Mostafa AlShamy. He is the IT Services and Training Manager of EGYBYTE, with more than 13 years of international experience in ITSM, systems management, security and infrastructure. Mostafa holds diverse certifications which in one way or another relate to the area of GRC (ISO/IEC 20000, ISO/IEC 27001, ISO 22301, ITIL Expert, PRINCE2 Practitioner, CPDE, M_o_R, COBIT5 Implementer and Assessor, Master’s degree in IS, etc.)
- published: 25 Jun 2015
- views: 146
PECB Webinar Corporate Governance of IT Implementation Based on ISO IEC 38500 and COBIT5
- Order: Reorder
- Duration: 52:13
- Updated: 01 Jul 2015
- views: 116
ISO/IEC 38500 is a high level, principles based advisory standard but how to implement Corporate Governance of IT. COBIT5 is considered as the most reliable and...
ISO/IEC 38500 is a high level, principles based advisory standard but how to implement Corporate Governance of IT. COBIT5 is considered as the most reliable and trusted framework for best practices in Governance of Enterprise IT. So shall we cover ISO/IEC 38500 in isolation or in combination with COBIT5!!!!
The webinar will cover the following areas:
1- What is GRC?
2- What is COBIT5 and its origins?
3- COBIT5 GEIT perspective and implementation methodology
4- COBIT5 Principles and Enablers
5- COBIT5 and ISO/IEC 38500
6- How to start implementing GEIT
7- How can PECB help you with ISO/IEC 38500?
The webinar will be hosted by our partner Mostafa AlShamy. He is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM. Systems management, security and infrastructure. Mostafa holds diverse certifications which in one way or another relate to area of GRC (ISO/IEC 20000, ISO/IEC 27001, ISO 22301, ITIL Expert, PRINCE2 Practitioner, CPDE, M_o_R, COBIT5 Implementer and Assessor, Master’s degree in IS Etc.)
wn.com/Pecb Webinar Corporate Governance Of It Implementation Based On Iso Iec 38500 And Cobit5
ISO/IEC 38500 is a high level, principles based advisory standard but how to implement Corporate Governance of IT. COBIT5 is considered as the most reliable and trusted framework for best practices in Governance of Enterprise IT. So shall we cover ISO/IEC 38500 in isolation or in combination with COBIT5!!!!
The webinar will cover the following areas:
1- What is GRC?
2- What is COBIT5 and its origins?
3- COBIT5 GEIT perspective and implementation methodology
4- COBIT5 Principles and Enablers
5- COBIT5 and ISO/IEC 38500
6- How to start implementing GEIT
7- How can PECB help you with ISO/IEC 38500?
The webinar will be hosted by our partner Mostafa AlShamy. He is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM. Systems management, security and infrastructure. Mostafa holds diverse certifications which in one way or another relate to area of GRC (ISO/IEC 20000, ISO/IEC 27001, ISO 22301, ITIL Expert, PRINCE2 Practitioner, CPDE, M_o_R, COBIT5 Implementer and Assessor, Master’s degree in IS Etc.)
- published: 01 Jul 2015
- views: 116
5º Webinar EXIN - Errores comunes al preparar una certificación ISOIEC 20000
- Order: Reorder
- Duration: 77:28
- Updated: 28 Dec 2012
- views: 335
Errores comunes al preparar una certificación ISO/IEC 20000 / Common mistakes when preparing an ISO / IEC 20000
Errores comunes al preparar una certificación ISO/IEC 20000 / Common mistakes when preparing an ISO / IEC 20000
wn.com/5º Webinar Exin Errores Comunes Al Preparar Una Certificación Isoiec 20000
Webinar: 10 Secrets for Taming the IT Service Management Beast
- Order: Reorder
- Duration: 50:48
- Updated: 13 Aug 2014
- views: 327
It’s not hard to fathom the excellence you could achieve through IT Service Management. Getting your arms around it all is the hard part.
For most organization...
It’s not hard to fathom the excellence you could achieve through IT Service Management. Getting your arms around it all is the hard part.
For most organizations, implementing ITSM can feel like being pulled into a deep abyss. You likely have more questions than answers right now. What do you need to be successful? Where do you even start?
Listen on demand to this educational webcast, presented by Randy Michaels of Knowledge ToolWorks, a leading expert on IT and business processes, to learn how you can make ITSM work for you without getting tangled up in its ugly tentacles.
What you'll take away:
-Benefits and pitfalls of adopting an ITSM framework
-Answering the questions "Am I ready?" and "Where do I begin?"
-Key process and technology considerations for transforming into a high performing, service-driven organization
-The people equation and how to get everyone on board
-------------------------------------------------
Presenter:
Randy Michael
President, Knowledge ToolWorks
Randy Michael has been in IT and business management for more than 25 years, and is one of the most knowledgeable and sought after thought leaders and trainers in the industry. He is a full content creator and training provider in the area of business and IT processes.
Randy is recognized for his unique approach to IT training programs, specifically around ITIL and ISO/IEC 20000. Beyond training, Randy provides assessments and consulting services to organizations of all sizes.
His experience spans all facets of IT in various industries including manufacturing, hospitality, transportation, retail, software, training and consulting. Prior to Knowledge ToolWorks, he held leadership roles in IT, operations, training, and business process management.
Randy’s has received the following professional certifications including:
ITIL® Foundation
ITIL® Expert
ITIL® Capabilities Stream (OSA, SOA, PPO )
ITIL® Lifecycle Stages (SS, SD, ST, SO)
ITIL® (Masters) - V2 Service Manager
ITIL® Practitioner V2 (Release & Control, Support & Restore, Agree & Define)
EXIN ISO/IEC 20000 Foundation
ISO20k – Alignment of IT and the Business according to ISO/IEC 20000
ISO20k – Control of IT Services according to ISO-IEC 20000
ISO20k – Management and Improvement of IT Services according to ISO/IEC 20000
ISO20K – Professional Support of IT Services according to ISO/IEC 20000
Microsoft – MCP, MCSE
Cisco – CCNA, CCDA
wn.com/Webinar 10 Secrets For Taming The It Service Management Beast
It’s not hard to fathom the excellence you could achieve through IT Service Management. Getting your arms around it all is the hard part.
For most organizations, implementing ITSM can feel like being pulled into a deep abyss. You likely have more questions than answers right now. What do you need to be successful? Where do you even start?
Listen on demand to this educational webcast, presented by Randy Michaels of Knowledge ToolWorks, a leading expert on IT and business processes, to learn how you can make ITSM work for you without getting tangled up in its ugly tentacles.
What you'll take away:
-Benefits and pitfalls of adopting an ITSM framework
-Answering the questions "Am I ready?" and "Where do I begin?"
-Key process and technology considerations for transforming into a high performing, service-driven organization
-The people equation and how to get everyone on board
-------------------------------------------------
Presenter:
Randy Michael
President, Knowledge ToolWorks
Randy Michael has been in IT and business management for more than 25 years, and is one of the most knowledgeable and sought after thought leaders and trainers in the industry. He is a full content creator and training provider in the area of business and IT processes.
Randy is recognized for his unique approach to IT training programs, specifically around ITIL and ISO/IEC 20000. Beyond training, Randy provides assessments and consulting services to organizations of all sizes.
His experience spans all facets of IT in various industries including manufacturing, hospitality, transportation, retail, software, training and consulting. Prior to Knowledge ToolWorks, he held leadership roles in IT, operations, training, and business process management.
Randy’s has received the following professional certifications including:
ITIL® Foundation
ITIL® Expert
ITIL® Capabilities Stream (OSA, SOA, PPO )
ITIL® Lifecycle Stages (SS, SD, ST, SO)
ITIL® (Masters) - V2 Service Manager
ITIL® Practitioner V2 (Release & Control, Support & Restore, Agree & Define)
EXIN ISO/IEC 20000 Foundation
ISO20k – Alignment of IT and the Business according to ISO/IEC 20000
ISO20k – Control of IT Services according to ISO-IEC 20000
ISO20k – Management and Improvement of IT Services according to ISO/IEC 20000
ISO20K – Professional Support of IT Services according to ISO/IEC 20000
Microsoft – MCP, MCSE
Cisco – CCNA, CCDA
- published: 13 Aug 2014
- views: 327
JIAP 2014 - Cómo mejorar la gestión de sus servicios de TI - Normas UNIT-ISO/IEC 20000
- Order: Reorder
- Duration: 47:37
- Updated: 25 Sep 2014
- views: 50
Cómo mejorar la gestión de sus servicios de TI - Normas UNIT-ISO/IEC 20000
Gabriel Fernandez - Pablo Richeri
Instituto Uruguayo de Normas Técnicas (UNIT) y HG S...
Cómo mejorar la gestión de sus servicios de TI - Normas UNIT-ISO/IEC 20000
Gabriel Fernandez - Pablo Richeri
Instituto Uruguayo de Normas Técnicas (UNIT) y HG S.A.
wn.com/Jiap 2014 Cómo Mejorar La Gestión De Sus Servicios De Ti Normas Unit Iso Iec 20000
April 2014 Process Integration Metrics and Settings Expectations
- Order: Reorder
- Duration: 63:13
- Updated: 21 Apr 2014
- views: 172
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to ...
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and reports that illustrate the benefits of an integrated approach. The importance of setting expectations about the impact of process improvements on performance metrics, employee morale and customer satisfaction is also discussed.
wn.com/April 2014 Process Integration Metrics And Settings Expectations
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and reports that illustrate the benefits of an integrated approach. The importance of setting expectations about the impact of process improvements on performance metrics, employee morale and customer satisfaction is also discussed.
- published: 21 Apr 2014
- views: 172
PUNTOS CLAVE DE LA TRANSICION ISO20000 Y LEAN IT
- Order: Reorder
- Duration: 34:28
- Updated: 01 Feb 2015
- views: 17
PONENCIA CONGRESO VISION11: Puntos clave de la transición hacia un modelo de servicio basado en ISO/IEC 20000 y LEAN IT. Luis Manuel García - PRISA. Guillerm...
PONENCIA CONGRESO VISION11: Puntos clave de la transición hacia un modelo de servicio basado en ISO/IEC 20000 y LEAN IT. Luis Manuel García - PRISA. Guillermo López Moratinos - PRISA.
wn.com/Puntos Clave De La Transicion Iso20000 Y Lean It
PONENCIA CONGRESO VISION11: Puntos clave de la transición hacia un modelo de servicio basado en ISO/IEC 20000 y LEAN IT. Luis Manuel García - PRISA. Guillermo López Moratinos - PRISA.
- published: 01 Feb 2015
- views: 17
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close fullscreen
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10:21
IT Service Management Training Video | ITSM ISO/IEC 20000
This video talks about:
1.Structure of the training
2.ISO/IEC 20000 certification and cour...
published: 23 Jan 2014
IT Service Management Training Video | ITSM ISO/IEC 20000
IT Service Management Training Video | ITSM ISO/IEC 20000
- Report rights infringement
- published: 23 Jan 2014
- views: 1285
5:35
Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000
La ISO 20000 es la norma de mayor difusión en el mundo específicamente dirigida a la gesti...
published: 05 Jun 2014
Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000
Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000
- Report rights infringement
- published: 05 Jun 2014
- views: 1193
3:40
TOP 10 :: Certificação Empresarial ISO/IEC 20000 :: Alexandra Hütner
A ISO/IEC 20000 abrange um conjunto de práticas de gestão de serviços de tecnologia da inf...
published: 06 May 2015
TOP 10 :: Certificação Empresarial ISO/IEC 20000 :: Alexandra Hütner
TOP 10 :: Certificação Empresarial ISO/IEC 20000 :: Alexandra Hütner
- Report rights infringement
- published: 06 May 2015
- views: 169
19:22
COBIT - ISO/IEC 20000-1
Una explicación acerca del modelo COBIT y la norma ISO/IEC 20000-1
Este vídeo fue elabora...
published: 08 May 2015
COBIT - ISO/IEC 20000-1
COBIT - ISO/IEC 20000-1
- Report rights infringement
- published: 08 May 2015
- views: 188
25:26
ISO/IEC 20000 Webinar
Jack Probst, a Principal Consultant at Pink Elephant, is serving as a US Task Group (TG) L...
published: 27 May 2011
ISO/IEC 20000 Webinar
ISO/IEC 20000 Webinar
- Report rights infringement
- published: 27 May 2011
- views: 8130
1:49
IT Service Management Document Templates for ISO/IEC 20000
Short video explaining how the document template set for ISO/IEC 20000 can save you time a...
published: 21 Oct 2014
IT Service Management Document Templates for ISO/IEC 20000
IT Service Management Document Templates for ISO/IEC 20000
- Report rights infringement
- published: 21 Oct 2014
- views: 306
45:33
Service Desk between ITIL, ISO IEC 20000 and SDI
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Yahia Al Anwar, EGYBYTE
The webin...
published: 19 Jan 2016
Service Desk between ITIL, ISO IEC 20000 and SDI
Service Desk between ITIL, ISO IEC 20000 and SDI
- Report rights infringement
- published: 19 Jan 2016
- views: 124
8:58
Case de Sucesso ISO/IEC 20000:: Trade Minas & Hütner Consult
Através da consultoria da Hütner Consult, mais uma empresa adquire a certificação ISO/IEC ...
published: 20 Nov 2015
Case de Sucesso ISO/IEC 20000:: Trade Minas & Hütner Consult
Case de Sucesso ISO/IEC 20000:: Trade Minas & Hütner Consult
- Report rights infringement
- published: 20 Nov 2015
- views: 106
61:41
Implementação integrada da ISO/IEC 27001 e 20000-1 ou (27013)
A relação entre a Segurança da Informação e Gerenciamento de Serviços é tão estreita que m...
published: 04 Dec 2014
Implementação integrada da ISO/IEC 27001 e 20000-1 ou (27013)
Implementação integrada da ISO/IEC 27001 e 20000-1 ou (27013)
- Report rights infringement
- published: 04 Dec 2014
- views: 227
3:39
Case de Sucesso ISO/IEC 20000:: Netsol & Hütner Consult
Em dezembro de 2010, a NetSol, empresa mineira especializada em segurança de rede e intern...
published: 28 Aug 2015
Case de Sucesso ISO/IEC 20000:: Netsol & Hütner Consult
Case de Sucesso ISO/IEC 20000:: Netsol & Hütner Consult
- Report rights infringement
- published: 28 Aug 2015
- views: 117
64:35
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think wit...
published: 19 Jul 2013
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think
- Report rights infringement
- published: 19 Jul 2013
- views: 3986
58:11
SMS implementation based on ISO IEC 20000 and ITIL 2011
Organizer: Besnik Hundozi, PECB (www.pecb.com)
Speaker: Mostafa AlShamy, Egybyte (www.egy...
published: 02 Jun 2015
SMS implementation based on ISO IEC 20000 and ITIL 2011
SMS implementation based on ISO IEC 20000 and ITIL 2011
- Report rights infringement
- published: 02 Jun 2015
- views: 233
14:47
Introduction to the ISO/IEC 20000 Standard
An introduction to the ISO/IEC 20000 international standard for IT service management.
published: 18 Mar 2011
Introduction to the ISO/IEC 20000 Standard
Introduction to the ISO/IEC 20000 Standard
- Report rights infringement
- published: 18 Mar 2011
- views: 2837
3:01
Lançamento ISO/IEC 20000 - Jose Maria Fiolino Soula
published: 19 Sep 2013
Lançamento ISO/IEC 20000 - Jose Maria Fiolino Soula
Lançamento ISO/IEC 20000 - Jose Maria Fiolino Soula
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- published: 19 Sep 2013
- views: 224
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56:16
Webinar Gratuito online Como implementar com sucesso uma Gestão de Serviços de TI usando a ISOIEC
Saiba como impulsionar sua carreira em momentos de crise
Num cenário econômico conturbado,...
published: 17 Mar 2016
Webinar Gratuito online Como implementar com sucesso uma Gestão de Serviços de TI usando a ISOIEC
Webinar Gratuito online Como implementar com sucesso uma Gestão de Serviços de TI usando a ISOIEC
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- published: 17 Mar 2016
- views: 22
0:31
ISO/IEC 20000-1:2005, Information technology - Service management - Part 1: Specification
http://j.mp/1XUynF7
published: 29 Feb 2016
ISO/IEC 20000-1:2005, Information technology - Service management - Part 1: Specification
ISO/IEC 20000-1:2005, Information technology - Service management - Part 1: Specification
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- published: 29 Feb 2016
- views: 0
2:52
PMC / Entrega Oficial ISO 9001
PMC ha conseguido marcar un hito histórico para la región latinoamericana al completar 4 I...
published: 06 Feb 2016
PMC / Entrega Oficial ISO 9001
PMC / Entrega Oficial ISO 9001
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- published: 06 Feb 2016
- views: 18
45:33
Service Desk between ITIL, ISO IEC 20000 and SDI Webinar
Service Desk between ITIL, ISO IEC 20000 and SDI Webinar
Speaker: Mr. Yahia Al Anwar, EGYB...
published: 21 Jan 2016
Service Desk between ITIL, ISO IEC 20000 and SDI Webinar
Service Desk between ITIL, ISO IEC 20000 and SDI Webinar
- Report rights infringement
- published: 21 Jan 2016
- views: 24
2:33
PMC / Caso de éxito CESCORP - ISO 20000
#CasoDeExito Cescorp, reconocida empresa de servicios corporativos, relacionados con la te...
published: 09 Jan 2016
PMC / Caso de éxito CESCORP - ISO 20000
PMC / Caso de éxito CESCORP - ISO 20000
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- published: 09 Jan 2016
- views: 169
4:10
The YaSM - ISO 20000 Bridge
Process models and document templates for every single ISO 20000 requirement: The "YaSM® -...
published: 22 Dec 2015
The YaSM - ISO 20000 Bridge
The YaSM - ISO 20000 Bridge
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- published: 22 Dec 2015
- views: 33
71:48
Service Catalog among frameworks and standards
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Yahia Al Anwar, EGYBYTE
The web...
published: 09 Dec 2015
Service Catalog among frameworks and standards
Service Catalog among frameworks and standards
- Report rights infringement
- published: 09 Dec 2015
- views: 17
58:07
Winning approach towards successful ISO IEC 20000 Certification
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Steve Tremblay, Senior ITSM Consul...
published: 11 Nov 2015
Winning approach towards successful ISO IEC 20000 Certification
Winning approach towards successful ISO IEC 20000 Certification
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- published: 11 Nov 2015
- views: 36
1:41
Exin ITSM20FB - ITSM ISO IEC 20000 Exam
In this ITSM20FB exam related video we will share some resources That can insure passing ...
published: 10 Nov 2015
Exin ITSM20FB - ITSM ISO IEC 20000 Exam
Exin ITSM20FB - ITSM ISO IEC 20000 Exam
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- published: 10 Nov 2015
- views: 3
24:24
ISO 20000 - parte 2 del 2011
Parte 2: ISO/IEC 20000-2:2012 - Guía de implementación de los sistemas de gestión de servi...
published: 04 Nov 2015
ISO 20000 - parte 2 del 2011
ISO 20000 - parte 2 del 2011
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- published: 04 Nov 2015
- views: 27
19:20
ISO 20000 - parte 3 del 2011
Parte 3: Directrices para la definición del alcance aplicabilidad de la Norma ISO/IEC 2000...
published: 04 Nov 2015
ISO 20000 - parte 3 del 2011
ISO 20000 - parte 3 del 2011
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- published: 04 Nov 2015
- views: 19
7:06
ISO/IEC 20000, ISO20000
http://cafe.naver.com/itpelist
ITPE 스페셜리스트 스터디(기술사 온라인 강좌 제공)
published: 02 Nov 2015
ISO/IEC 20000, ISO20000
ISO/IEC 20000, ISO20000
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- published: 02 Nov 2015
- views: 25
58:11
PECB EGYBYTE Webinar SMS implementation based on ISO IEC 20000 and ITIL 2011
ISO/IEC 20000:2011 was built for SMS based on ITIL v3 and 2011 as the most reliable and tr...
published: 29 Sep 2015
PECB EGYBYTE Webinar SMS implementation based on ISO IEC 20000 and ITIL 2011
PECB EGYBYTE Webinar SMS implementation based on ISO IEC 20000 and ITIL 2011
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- published: 29 Sep 2015
- views: 7
62:25
PECB-EGYBYTE Webinar ITSM and GEIT between Theory and Reality
ITSM and GEIT are well known to many organizations and some of them have already implement...
published: 29 Sep 2015
PECB-EGYBYTE Webinar ITSM and GEIT between Theory and Reality
PECB-EGYBYTE Webinar ITSM and GEIT between Theory and Reality
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- published: 29 Sep 2015
- views: 30
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36:26
An Introduction to ISO_IEC 20000
This webinar from Beyond20 provides an introduction to ISO/IEC 20000 and its relationship ...
published: 14 Mar 2013
An Introduction to ISO_IEC 20000
An Introduction to ISO_IEC 20000
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- published: 14 Mar 2013
- views: 3354
55:47
ISO 20000/22301/27001 & ITIL: Starting point and experiences
Organizer: Besnik Hundozi, PECB (www.pecb.com)
Speaker: Jose Espinal, LearningK (www.lear...
published: 26 Jun 2015
ISO 20000/22301/27001 & ITIL: Starting point and experiences
ISO 20000/22301/27001 & ITIL: Starting point and experiences
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- published: 26 Jun 2015
- views: 242
54:04
ISO 9001 + ITIL = ISO 20000 (Spanish)
Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Romina Lombardi, Certificada en IT...
published: 02 Dec 2015
ISO 9001 + ITIL = ISO 20000 (Spanish)
ISO 9001 + ITIL = ISO 20000 (Spanish)
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- published: 02 Dec 2015
- views: 47
29:57
BSI talks to the experts - ISO 20000 IT service management
Lorraine King, BSI, interviews Jenny Dugmore and Shirley Lacy about the standard ISO/IEC 2...
published: 11 Dec 2011
BSI talks to the experts - ISO 20000 IT service management
BSI talks to the experts - ISO 20000 IT service management
- Report rights infringement
- published: 11 Dec 2011
- views: 185
52:13
Corporate Governance of IT Implementation Based on ISO IEC 38500 and COBIT5
Organizer: Britt Ajvazi
Trainer: Mostafa AlShamy
Summary:
ISO/IEC 38500 is a high level, ...
published: 25 Jun 2015
Corporate Governance of IT Implementation Based on ISO IEC 38500 and COBIT5
Corporate Governance of IT Implementation Based on ISO IEC 38500 and COBIT5
- Report rights infringement
- published: 25 Jun 2015
- views: 146
52:13
PECB Webinar Corporate Governance of IT Implementation Based on ISO IEC 38500 and COBIT5
ISO/IEC 38500 is a high level, principles based advisory standard but how to implement Cor...
published: 01 Jul 2015
PECB Webinar Corporate Governance of IT Implementation Based on ISO IEC 38500 and COBIT5
PECB Webinar Corporate Governance of IT Implementation Based on ISO IEC 38500 and COBIT5
- Report rights infringement
- published: 01 Jul 2015
- views: 116
77:28
5º Webinar EXIN - Errores comunes al preparar una certificación ISOIEC 20000
Errores comunes al preparar una certificación ISO/IEC 20000 / Common mistakes when prepari...
published: 28 Dec 2012
5º Webinar EXIN - Errores comunes al preparar una certificación ISOIEC 20000
5º Webinar EXIN - Errores comunes al preparar una certificación ISOIEC 20000
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- published: 28 Dec 2012
- views: 335
50:48
Webinar: 10 Secrets for Taming the IT Service Management Beast
It’s not hard to fathom the excellence you could achieve through IT Service Management. Ge...
published: 13 Aug 2014
Webinar: 10 Secrets for Taming the IT Service Management Beast
Webinar: 10 Secrets for Taming the IT Service Management Beast
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- published: 13 Aug 2014
- views: 327
47:37
JIAP 2014 - Cómo mejorar la gestión de sus servicios de TI - Normas UNIT-ISO/IEC 20000
Cómo mejorar la gestión de sus servicios de TI - Normas UNIT-ISO/IEC 20000
Gabriel Fernand...
published: 25 Sep 2014
JIAP 2014 - Cómo mejorar la gestión de sus servicios de TI - Normas UNIT-ISO/IEC 20000
JIAP 2014 - Cómo mejorar la gestión de sus servicios de TI - Normas UNIT-ISO/IEC 20000
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- published: 25 Sep 2014
- views: 50
63:13
April 2014 Process Integration Metrics and Settings Expectations
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process...
published: 21 Apr 2014
April 2014 Process Integration Metrics and Settings Expectations
April 2014 Process Integration Metrics and Settings Expectations
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- published: 21 Apr 2014
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34:28
PUNTOS CLAVE DE LA TRANSICION ISO20000 Y LEAN IT
PONENCIA CONGRESO VISION11: Puntos clave de la transición hacia un modelo de servicio basa...
published: 01 Feb 2015
PUNTOS CLAVE DE LA TRANSICION ISO20000 Y LEAN IT
PUNTOS CLAVE DE LA TRANSICION ISO20000 Y LEAN IT
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- published: 01 Feb 2015
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An Introduction to ISO_IEC 20000...
ISO 20000/22301/27001 & ITIL: Starting point and e...
ISO 9001 + ITIL = ISO 20000 (Spanish)...
BSI talks to the experts - ISO 20000 IT service ma...
Corporate Governance of IT Implementation Based on...
PECB Webinar Corporate Governance of IT Implement...
5º Webinar EXIN - Errores comunes al preparar una ...
Webinar: 10 Secrets for Taming the IT Service Mana...
JIAP 2014 - Cómo mejorar la gestión de sus servici...
April 2014 Process Integration Metrics and Setting...
PUNTOS CLAVE DE LA TRANSICION ISO20000 Y LEAN IT...
photo: AP / Peter Dejong
The Brussels Attacks and the New Normal of Terrorism in Western Europe
Edit Huffington Post 22 Mar 2016
As emergency services are still digging through the rubble of Zaventem Airport and Maelbeek Metro Station in Brussels, it is clear that the full scale of the devastation will take days if not weeks to assess. At this point there are 21 confirmed deaths and many more injured ... In fact, eerily prophetic, the Belgian Minister of Interior, Jan Jambon, had said on Monday. "We know that stopping one cell can... push others into action ... ....
photo: AP / Martin Meissner
Islamic State claims responsibility for Brussels attacks
Edit Belfast Telegraph 22 Mar 2016photo: AP / Yves Logghe
Two explosions heard at Brussels airport
Edit The Guardian 22 Mar 2016
The cause of the blasts is unclear. More details soon …. ....
photo: Via YouTube
At least 10 dead, 30 wounded after explosions at Brussels airport, metro station
Edit Dawn 22 Mar 2016
BRUSSELS. At least 10 people were killed and 30 wounded in explosions at Brussels Zaventem airport on Tuesday morning, Belgian broadcaster RTBF cited a hospital source as saying. A blast was later heard at Maelbeek metro station in Brussels, close to the EU institutions, RTBF said. Brussels transport authority said all metro stations in Brussels are closing. —AFP ... This is unconfirmed at this stage ... “I could feel the building move ... ....
photo: AP / Peter Dejong
European Command: U.S. Air Force Officer, Family Injured in Brussels Explosions
Edit WorldNews.com 22 Mar 2016
A U.S. Air Force officer as well as several family members were among those injured in Tuesday’s Brussels attack, The Associated Press reported.U.S ... U.S ... European Command said it continues to confirm the safety of U.S....
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MTN Mobile Money Receives ISO/IEC 27001:2013 Certification
Edit Modern Ghana 22 Mar 2016
The leading Mobile Financial Services operator in Ghana, MTN Mobile Money has been granted the ISO/IEC 27001.2013 certification by Lloyds Register Quality Assurance (LRQA). The ISO/IEC 27001.2013 is an information security standard published by the International Organization for Standardization (ISO) and the International Electro-technical Commission (IEC)....
Developing Documents and Records to meet the Requirement of ISO (Washington, DC - April 28th ...
Edit Business Wire 22 Mar 2016
DUBLIN--(BUSINESS WIRE)--Research and Markets (http.//www.researchandmarkets.com/research/h4w88k/developing) has announced the addition of the "Developing Documents and Records to meet the Requirement of ISO (Washington, DC - April 28th & 29th, 2016)" conference to their offering. QMS is the catch phrase for accreditation and is the backbone of ISO/IEC Standard 17025.2005 ... ....
Water standards for better jobs (ISO - International Organization for Standardization)
Edit Public Technologies 22 Mar 2016
ISO - International Organization for Standardization) ... More than 700 ISO standards provide global tools to help us manage our shared water resources equitably and durably ... Many new ISO standards are also under development in the field of water ... Guidelines for water and wastewater utilities ISO 20670, Water reuse -- Terminology ... http.//www.iso.org/iso/home/news_index/news_archive/news.htm?refid=Ref2063....
International SOS breaks virtual ground (ISO - International Organization for Standardization)
Edit Public Technologies 22 Mar 2016
ISO - International Organization for Standardization) ... Ryan Copeland, Regional Medical Director at International SOS, which provides remote medical assistance to millions of clients around the world, says ISO/TS 13131 guidelines for the delivery of telehealth services enable the company to ensure consistent, quality remote medical assistance while safeguarding a clientʼs private data....
Sudanese Authorities Confiscate Newspaper Edition
Edit All Africa 22 Mar 2016
[CPJ] Sudanese authorities confiscated all 20000 copies of the March 15, 2016, edition of the daily newspaper Al-Sudani, according to press reports. Agents of the National Intelligence and Security Services (NISS) appeared at the newspaper's printers in Khartoum on the evening of March 14 and seized all copies of the daily, which had just been printed and was being prepared for distribution ... ....
Cobham & RFHIC to Develop New GaN Solid State Radar (Cobham plc)
Edit Public Technologies 22 Mar 2016
RFHIC Corporation, ISO 9001 and ISO 14001 certified, is a global leader in the design and manufacturing of cost-effective solutions of Gallium Nitride (GaN) and RF/Microwave semiconductor technologies for radar, communication, SatCom, and EW applications ... Carolina (ITAR Registered and ISO 9001 certified) to support US military/aerospace customers....
International student trades medical career for nutrition studies (Mount Saint Vincent University)
Edit Public Technologies 22 Mar 2016
(Source ... A former oncologist, Frank left his home in Pingdingshan, China last August to complete his Master's in Applied Human Nutrition at the Mount ... Life in Canada ... The Mount's International Education Centre (IEC) offers personal, academic and immigration advising to international students. Home to the Mount's English as an Additional Language Programs, the IEC help students make a smooth transition into life in a new country ... (noodl....
Transaction in Own Shares (Numis Corporation plc)
Edit Public Technologies 22 Mar 2016
(Source. Numis Corporation plc) e7012b2e-f002-4872-a874-c91d84383ff4.pdf TUESDAY 22 MARCH 2016. Numis Corporation Plc ("Numis"). Transaction in Own Shares and Total Voting Rights ... The shares were purchased at a price of £2.03 each ... http.//www.numiscorp.com/announcements/Ann Treasury 22 March 2016 Treasury Purchse 20000.pdf....
Sony Introduces Industry’s Highest Sensitivity 4K Network Camera, SNC-VB770 (Sony Nordic A/S)
Edit Public Technologies 22 Mar 2016
(Source. Sony Nordic A/S). New SNC-VB770 Combines Sensitivity, Color and Resolution for Range of Commercial Applications Compatible with a Variety of α E-mount Interchangeable Lens. Basingstoke - March 22nd, 2016 - Sony's new 4K network camera, model SNC-VB770, offers the highest sensitivity in its class - under 0.004lx, ISO 409600* ... * Standard ISO 100 - 102400, Expandable to ISO 100-409600 ... Original Document ... (noodl. 32713854) ....
The Black Order Storms 'Marvel Future Fight' (Marvel Entertainment LLC)
Edit Public Technologies 22 Mar 2016
(Source. Marvel Entertainment LLC). The members of the Black Order look everywhere they can for opportunities to stir up chaos or increase their own strengths. The conflict at the center of 'Marvel Future Fight' provides just such an opportunity, and they can wait no longer ... And they'll prove to be fearsome opponents indeed ... 6-star Iso-8 crystals can now be awakened and made even stronger by combining them with other 6-star Iso-8 ... (noodl....
A section from the upcoming Bank of Israel Annual Report for 2015: Long-Term Trends in the Supply and Demand of Electricity in Israel (Bank of Israel)
Edit Public Technologies 22 Mar 2016
Until 2013, the Israel Electric Corporation (IEC) produced almost all of the electricity in Israel, apart from a small amount produced by factories ... This change is the result of the government's decision to halt the construction of any additional power plants by the IEC, as well as technological innovations ... consumers and the rest is sold to the IEC....
AIIM Adopts New Standard for Strategic and Performance Documentation (AIIM - Association for Information and Image Management)
Edit Public Technologies 22 Mar 2016
(Source. AIIM - Association for Information and Image Management). Silver Spring, Md., March 21, 2016 -The practice of strategic planning is one that is commonly accepted by organizations but often implemented inconsistently. ANSI/AIIM/ISO 17469-1 ... The ANSI adopted ISO StratML standard is available at http.//www.aiim.org where AIIM professional members will be able to obtain a copy for free ... About AIIM ... # # #. Libba Letton. Sarum PR ... (noodl....
Linux Camp Overview
Edit Twit TV 22 Mar 2016
Here, for grins, is an outline of the Linux Camp experience, beginning to end, from the student perspective.. 0. Participate in a 7 week study group before camp. 1. Get a USB stick with ISO's and VirtualBox instructions or binaries. 2. Make virtual machines. 3. listen to lectures, watch demonstrations, do exercises with a partner or two, play frisbee, eat great food, play board-games, drink Scotch. 4. Do #3 for four days. 5 ... 6 ... ....
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