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23 IT Helpdesk jobs in Australia

Employment in the Information Technology industry is widely available, and as the global population continues to explore IT, IT support and helpdesk employment is becoming increasing available. As IT helpdesk operator, you will be responsible for assisting a wide range of people, from professionals to non-professionals in whatever IT difficulty or troubleshooting they are experiencing. IT helpdesks are required by institutional, educational and general public sectors. Helpdesk operators or support technicians need to be suitably qualified and experienced to assist in both computer and network systems. IT helpdesks can also be required to deal with telephonic or online queries, assisting and guiding parties through their IT difficulties, until the problem has been solved. As IT helpdesk operator, you have the opportunity to work with both people, software and hardware, and even play an educating role in communicating IT information to people. Working as an IT helpdesk operator, regular office hours applies although some institutions offer after-hour assistance through online or telephone communication. One of the advantages of IT helpdesk operator is that there is considerable room for growth and promotion within this field.

Responsibilities & Skills

Your key focus as IT helpdesk operator is customer or employee service, problem management and fixing software and advice for hardware troubleshooting. Within this framework, the IT helpdesk operator needs to assist with software installing and renewal, basic software virus checks, login troubleshooting, and network communication difficulties. The IT helpdesk operator also works as part of a wider IT team, and where difficulties are detected that requires specialist input, the IT helpdesk operator will need to refer this issue to the IT support team.

- Excellent IT skills with a broad knowledge of computer systems
- Problem-solving orientated
- Friendly personality