Woman Melts Down at American Airlines delay New York’s LaGuardia Airport fears missing Disney Cruise

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• published: 12 Apr 2016
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Woman Melts Down at American Airlines delay New York’s LaGuardia Airport fears missing Disney Cruise American Airlines passenger suffers meltdown at LaGuardia American Airlines passengers were in a rage over a 12-hour flight delay Video shows a mother berating staff and claiming passengers were lied to Police were called after angry passengers surrounded the gate agent American Airlines said the flight was delayed to due 'inclement weather' This is the shocking moment a furious mother berated American Airlines staff over a 12-hour flight delay that apparently ruined her family’s dream holiday. The profanity-laden meltdown was captured on camera as passengers surrounded a gate agent at New York’s LaGuardia Airport and demanded to know when their flight to Miami would depart after being delayed due to bad weather. In a rant delivered in front of her sobbing daughter, the unidentified woman claimed travellers were lied to and she demanded the airline cover the cost of her family’s Disney cruise. The woman, circled, is pictured berating and pointing at an American Airlines gate agent Passengers looked on in stunned silence as the woman screamed at staff, but the situation soon deteriorated as more travellers became overwhelmed with frustration. Airline staff eventually called police for assistance. Video of the woman's tantrum has gone viral on the internet, with more than half a million views on Facebook alone. When the clip begins, passengers are already crowded around the American Airlines employee at Gate D8 as they wait for an update on flight AA2240. The woman, who was in a rage, shouts: ‘I could have driven there in the four hours I have been waiting here. ‘Don’t give me this bulls***. You’re all going to pay for my Disney cruise and you’re going to pay for everything else here.’ The profanity-laden meltdown of the passenger (circled) was captured on camera at New York’s LaGuardia Airport The profanity-laden meltdown of the passenger (circled) was captured on camera at New York’s LaGuardia Airport She begins to walk away but then turns around and returns to the desk, yelling: ‘I’m getting everyone’s name here because you’re all in s***. ‘I want everything. I’m sorry, you lied to me. You lied to me. I’m sitting here since 8 o’clock with a nine-year-old who’s waiting for her vacation and my 13-year-old and me.’ The camera then pans to a young girl who is in tears and clutching a plush toy. As she slams her hand on the desk, the mother yells: ‘If there’s no flight just say there’s no flight. Say there’s no flight.’ A girl, believed to be the woman’s oldest daughter, grabs her shoulder to calm her down, but she continues screaming, adding: ‘I’m getting what we want. We’re waiting all our lives for this. I’m waiting for this Disney cruise for a year already.’ The gate agent didn’t appear to respond to the woman. An American Airlines spokesman said in an email that the flight to Miami was delayed because the inbound flight was not given clearance to land in New York and was diverted to Philadelphia due to bad weather. The spokesman wrote: 'We do apologize that passengers on American Airlines flight 2240 were delayed due to inclement weather at New York’s LaGuardia Airport. 'The inbound aircraft, which was coming from Miami, diverted to Philadelphia due to high winds at LaGuardia. 'The Federal Aviation Administration had air traffic control ground stops/ground delay programs in effect due to weather, which resulted in the diversion of the aircraft.' The flight was scheduled to depart LaGuardia on March 24 at 9pm, but didn't arrive in New York until 12:42am. It departed LaGuardia the following morning, on March 25, at 8:50am, 12 hours behind schedule. The passenger who recorded the video wrote on YouTube that some travellers had arrived up to two hours before the scheduled departure and the video of the woman's rant was recorded at 2am. The passenger accused staff of a 'lack of communication and sympathy', and said American Airlines staff called police for help after they were confronted by angry customers. The passenger said travellers were given $12 food vouchers at 2am, but was upset that they did not receive hotel vouchers. When bad weather strikes, American Airlines offers a 'distressed passenger rate' voucher that is good for a discounted rate at an available local hotel, the spokesman said. The voucher does not cover the entire cost of a hotel room, however, and the airline does not cover incidental charges such as meals, telephone calls or transportation. Two other video clips posted by the YouTube user show passengers in a heated exchange with police and shouting 'bulls***' at airline staff as they tried to find out if and when the flight would go ahead.