Refund Policy
We hope you enjoy your subscription to Fortean Times. If, for any reason you're not satisfied you may cancel at any time during your subscription and receive a full refund on any unmailed issues within 30 days. Please note that we do not accept returns.
If you cancel your subscription to Fortean Times, you will miss out on these fantastic benefits:
- Saving up to 40% by subscribing
- Never missing an issue – no more disappointment if your newsagent sells out
- Free delivery to your door
Should you have any issues or no longer wish to continue your subscription please contact us via one of the following methods:
Call: 01795 592 909
From outside the UK: +44 1795 592 909
8:00am - 8.00pm Mon - Fri 9:00am - 1:00pm Sat UK time
Email: mymags@servicehelpline.co.uk
Write:
Dennis Publishing Ltd
800 Guillat Avenue
Kent Science Park
Sittingbourne
Kent
ME9 8GU
Service rating : It was all going very well, the first issue arrived, along with the subscription gift. However, I'm still waiting for the second issue and I believe it has been available for about a week now.
Product : Really enjoying the magazine.
Service rating : Timely and regular dispatch, loved my free mug! Thank you!
Product : Delighted with the publication - everything weird and wonderful in one place!
It was excellent
Service rating : Fast and good price.
Product : I began reading FT years ago but stopped for awhile, I live abroad. I have bought a subscription again as I loved it. The old magazines I have I still pick up now and again and read . The new magazines though now I find a little boring sometimes. Maybe a look back to how you used to capture imagination may help. But I still love the magazine
Service rating : Good customer service... first copy didn't arrive although the customer service was excellent and they sent me another one out super fast.
Product : Too many adverts, not enough photos or images of things associated to the article... a bit boring but will try other issues...
Service rating : No problems
Product : Good quality
Service rating : Nothing to say really! No problems, which is always nice!
Product : I like the magazine, and I used to buy it all the time when I was younger, however, I don't think I would pay the cover price for a magazine as thin as this..
Service rating : hi while the magazine arrived on time unfortunately the mug has still not arrived, a great disappointment to my son. have no idea who you complain to about this , could you please give me a contact number of email to chase this up.
Product : .no idea how to tick this one, magazine excellent but have no idea of the quality of mug as it never arrived !
On 22-Dec-2015 the supplier responded:
Thank you for your feedback.
I have sent you an email with a resolution to your query.
Have a great day.
Abbie P
Service rating : This is my second time subscribing to Fortean Times, work and travel meant that I sadly had to cancel the first. But circumstances have changed and I am able to read and enjoy the magazine again.
It's a brilliant magazine, I find the broad ranging content fascinating, from weird, paranormal, anomalies to debunking conspiracies a chance to take a break from the daily grind with the opportunity to look beyond the headlines and read between the lines.
It is a magazine I really look forward to each month! I'm a bit old fashioned when it comes to setting up subscriptions, always choosing to do it over the phone. But this time I set up online. It was very simple. It took less than 3 minutes. I received confirmation emails within a few minutes and then as promised an email within 24 hours confirming my subscription, subscription details and first issue date with confirmation of my free gift.
All has gone without a problem. Looking forward to my second issue already.
Product : I already knew the Fortean Times was a great magazine from my first time subscription years ago.
It is a great presentation, glossy covers and quality paper and premium content. The one thing that would make Fortean Times even better would be a way to store past issues like a binder maybe? I found that I often read articles in past issues and having the option to store them neatly and organised would be brilliant.
The free gift was a Tea mug, that is great quality too. Sometimes free mugs are tiny but this holds a good brew, which is brilliant especially when enjoyed with a liberal dollop of Fortean Times!
Service rating : Very good
Product : Fantastic magazine