PRIVACY CODE
Published on Thursday, September 17 2015
Our commitment to privacy:
Enthusiast Gaming Live Inc (“EGL”) knows that protecting the privacy and confidentiality of your personal information is important to you. This Privacy Code governs the collection, use and disclosure of your personal information in any form, whether written or electronic, by EGL. The collection, use and disclosure of your personal information is governed by the Personal Information Protection and Electronic Documents Act (the “Act”), and any applicable provincial legislation. This Privacy Code explains what personal information may be collected from you and how it is used. It also explains how you can ask questions, make suggestions, and express concerns about our privacy practices.
This Privacy Code applies only to personal information collected by EGL. Be aware that our website may contain links to other websites that are maintained by third parties who are not required to comply with this Privacy Code and for which EGL has no responsibility. Please review the privacy policies on any external websites to determine their information handling practices.
This Privacy Code is available to the public through our website. If you have any additional concerns or questions, we encourage you to contact us and we will address your concerns to the best of our ability. Please read this Privacy Code carefully, and check back periodically as we may update
it from time to time. By submitting your personal information to EGL, you signify your agreement to the terms and conditions of this Privacy Code.
What is personal information?
Personal information is any information about an identifiable individual.
EGL is responsible for personal information under its control. EGL has implemented policies and practices to give effect to this Privacy Code, including training and communicating with our employees about the importance of privacy and implementing security procedures that reasonably protect the personal information you provide to us.
What is excluded from privacy protection?
This Privacy Code does not impose restrictions on: business contact information, including the name, title, business address or telephone number of an employee of an organization; publicly available information, such as an individual’s name, telephone number and address when listed in a directory or made available through directory assistance; or information that is aggregated and not associated with a specific individual, including demographic information and statistics.
Children: If you are under the age of 18, be sure to obtain your parent or guardian’s permission before you send any personal information to us, or anyone else. We encourage parents to get involved with their children’s online usage and to be aware of the activities in which their children are
participating.
What personal information do we collect, and why?
We collect personal contact information (such as your name, address, email address and telephone numbers) if you: are a sponsor or exhibitor; register to attend an EGL show and/or participate or attend an EGL tournament; or you register on any online forum or discussion board or otherwise contact us through our website. This information is used to fulfill your request, to administer the applicable EGL show and tournament, to provide targeted advertising, and to respond to your inquiries.
If you enter a tournament, contest or other promotion, we use your personal contact information to administer the tournament, contest or promotion, including contacting, announcing and promoting prizewinners. In addition, sometimes our tournament or contest rules provide that we may contact contest entrants with promotions and product information. Those rules will also include a way for you to indicate to us that you do not want to be contacted for this purpose. Some tournaments and contests may also involve co-sponsors, who have their own privacy practices. In these cases, the rules and/or entry forms will indicate that your personal information is being shared with these cosponsors and will provide you with the ability to opt-out from receiving promotions and product
information from them.
We collect demographic information, as well as attendance and participation history at EGL shows and tournaments, contests and other promotions, in order to gain a better understanding of your interests so that we may develop better shows and tournaments.
We may also use demographic, personal contact and history information to contact you about future EGL shows and tournaments. In addition, we may use this information to send you offers or information from us, our affiliates and from selected exhibitors, sponsors or advertisers (“Marketing
Offers”). If you do not wish to receive Marketing Offers, you may opt-out at any time by following the opt-out procedure below.
We may tape or monitor your telephone calls with our customer service representatives for quality assurance purposes.
We collect your credit card information if you purchase a pass to attend an EGL show and/or participate in an EGL tournament. This credit card information is used for the purpose of fulfilling your request.
If you choose to opt-out of any use of your personal information in accordance with our opt-out policy, we will keep your contact information on a list so that your request can be honoured. If you provide a complaint to any of our departments, we will collect your contact information and the
nature of your complaint, for the purpose of investigating your concerns and responding to you.
We use IP (internet protocol) addresses, to gather demographic and statistical information about our users, for systems administration and to diagnose problems with our servers, and to administer our website. We may also use IP addresses to display or allow our third party advertising providers to display more targeted advertising and content.
We may, from time to time, track and analyze anonymous usage and browsing patterns of visitors to our website to provide our advertisers with more targeted advertising opportunities and to help users see advertising that is most likely to interest them.
We generally use your personal information for the purposes of: managing, administering, collecting or otherwise enforcing your accounts; maintaining business records for reasonable periods of time
and generally managing and administering our business; and meeting all relevant Canadian and international regulatory, legal, insurance, audit, security and processing requirements.
Occasionally, we may ask our customers to complete market research surveys. If you choose to participate in these surveys and provide your personal information for that purpose, your information will be aggregated as part of the survey results and shared with our advertisers, sponsors and
affiliates in a manner that does not identify you.
Other than as permitted or required by law, if we wish to collect, use or disclose your personal information for purposes that are not contemplated in this Privacy Code, we will identify those purposes at the time of collection. You will be given a reasonable opportunity to opt-out of any such additional purposes.
Behavioural Targeting
If you use our website, we may assign an internet cookie. An internet cookie is a small text file that a website stores on your internet browser and that can collect and store information. We use cookies to better understand how you use our website, to make sure our ads and dynamic content are
served correctly and to improve the performance of our website. For example, a cookie may recall a set of preferences you have set for our website and record items that you have registered for. Storing cookies on your web browser allows us to present you with web pages and other content that are attuned with your preferences. These activities are invisible to you, and are generally intended to improve your internet surfing convenience. Unless you have set your preferences so that
you will be alerted when a cookie is being stored on your computer, you won’t know about it.
If you are concerned about cookies, it is possible to turn them off in your web browser preferences. The following link has useful information about how to opt out of cookies that are placed by companies who are members of the Network Advertising Initiative: NAI (Network Advertising Initiative) Opt-Out . However, please be aware that by disabling cookies, you may not be able to use all portions of our websites, particularly pages requiring registration.
We may place advertising or other links on our website that originate from outside advertisers and other third parties. If you view these ads, the advertisers may assign a cookie. EGL does not control these cookies, nor is it responsible for any marketing or other use of your information by these
advertisers or other third parties.
Our website may use gifs or other technologies to better tailor and manage advertising on our site. These technologies may be in use on a number of pages across our web site. When you access these pages, a non-identifiable notice of that visit is generated which may be processed by us or by
our suppliers. These gifs usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies. If you turn off cookies, gifs and other technologies will still detect visits to these pages, but
the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.
Our website uses third-party advertising companies to serve ads when you visit the site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods
and services that may be of interest to you. Some ads appearing on our website are delivered to you by DoubleClick, which is a web advertising company. These third parties may, from time to time, use information that they collect about your visits to this site, such as the number of times you have viewed an ad (but not your name, address or other personal contact information) to serve additional ads about goods and services that may be of interest to you. If you do not wish to have your information used in this way, please click on the following link: DoubleClick
To whom does EGL disclose personal information, and why?
EGL may disclose your personal information under the following circumstances:
To provide you with Marketing Offers, EGL may disclose your personal contact information to affiliates and selected exhibitors, sponsors and advertisers. If you do not wish to receive Marketing Offers, you may opt-out at any time by following the opt-out procedure below.
EGL may transfer your personal information to third party service providers in order to administer the EGL shows and tournaments, or to perform processing and other specialized services (such as credit card processing, prize fulfillment of our tournaments and contests, collection of overdue accounts and management of customer service requests).
Your personal information may be processed and stored outside of the province in which you reside and/or outside of Canada by us, an affiliate or a third party service provider for the purposes set out in this Privacy Code and, under the laws of these other jurisdictions, in certain circumstances foreign courts, law enforcement agencies or regulatory agencies may be entitled to access your personal information.
EGL may disclose your personal information to our affiliates for internal audit, management, billing or administrative purposes.
EGL may disclose your personal information to third parties if you have violated the official rules of an EGL show or tournament or the terms and conditions of an exhibitor or sponsor contract, or if we need to comply with applicable laws and lawful governmental requests, other legal and regulatory authorities and for other legal reasons.
EGL may disclose your personal information on a confidential basis to parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of our business or assets, including for the purposes of determining whether to proceed or continue with such transaction or business relationship or fulfilling any records or other reporting requirements to such parties.
Consent and opt-out policy.
In general, EGL seeks consent to use your personal information in accordance with our opt-out policy. Except as set out in this section, EGL obtains your express opt-in consent to use or disclose sensitive personal information.
If you do not wish to receive Marketing Offers, you may opt-out at any time by doing any of the following:
follow the instructions at the bottom of any email Marketing Offer you receive.
inform your telemarketer at the time you are called with a Marketing Offer.
call Customer Service at 647-860-1515 and request that your personal information not be used for Marketing Offers.
email Customer Service at hello@eglx.ca and request that your personal information not be used for Marketing Offers.
It may take 2-4 weeks to fully process your opt-out request.
Generally, when you provide us with your personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this Privacy Code, if applicable, or otherwise at the time of collection. We reserve the right to use and disclose your personal information without your consent where required or permitted by law, for example, if we have reasonable grounds to believe the information could be useful when investigating a contravention of a federal, provincial or foreign law, in order to protect or defend our legal interests, or to comply with applicable laws and lawful governmental requests.
Safeguards.
EGL has technical, contractual, administrative and physical security measures to protect your personal information in a manner that is reasonable and appropriate to the nature of the personal information you provide to EGL. For example, when you provide credit card information to us, we work to help protect the security of your credit card information by using industry standard secure sockets layer (SSL) encryption technology.
Please be aware that email is not a secure medium, and any personal information you send to us by email could be intercepted. If your communication is very sensitive, or includes information such as
your credit card number, you should not send it electronically unless the email is encrypted or your browser indicates that the access to our website is secure. Materials posted to online forums such as bulletin boards or comment sites are public, not secure and may be viewed by anyone. Any
personal information you post may be collected and used by anyone and may result in unsolicited messages from other internet users. EGL is not responsible for personal information you choose to post or submit in any online forum on our website.
How to access and correct your personal information.
In order to access, update, edit or delete your personal information, you may call Customer Service at 647-860-1515 and we will make the changes upon receipt of appropriate evidence.
We will give you access to the information we retain about you within a reasonable time, upon written request, satisfactory identification and proof of entitlement. In some cases, we may not provide access to personal information in our possession or control. If we deny your request, we will
advise you in writing of the reason for the refusal and you may challenge our decision.
How to address concerns regarding your privacy.
EGL encourages you to contact us with any questions or concerns you have about your privacy or this Privacy Code. If you have a question concerning the EGL’s Privacy Code, would like a copy, or if you have any concerns, please contact Customer Service at: 647-860-1515, or email us
at hello@eglx.ca.
Customer Service can successfully deal with many issues. If you prefer, or if after contacting Customer Service your concerns or questions have not been resolved to your satisfaction, you can contact EGL’s Chief Privacy Officer in writing as follows:
Chief Privacy Officer
Enthusiast Gaming Live Inc.
21 Kodiak Crescent, Suite 200
Toronto ON
M3J 3E5
This Privacy Code was last updated on September 6, 2015