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Customer Assistants are hired by a wide variety of businesses including supermarkets, retailers and even banks. An important responsibility of Customer Assistants is to meet face-to-face with the customer.

When doing this, the customer assistant will strive to meet the customer's total satisfaction and leave them with a good impression towards the company. Although customer assistants usually assist customers face-to-face, they may also communicate with customers over the phone or via email.

It is crucial that this individual keeps up with the company's latest promotions and products.

A customer assistant's daily routine will vary depending on where they work and could include a variety of different tasks. For instance, the individual could be sorting through store displays or hanging promotional displays. It is also possible for the customer assistant to walk customers throughout the store and provide more information about various products.

Responsibilities & Skills

Overall, the customer assistant's responsibility is to communicate with the customer and give them a good impression of the business, company and corporation.

By putting on a good face and communicating appropriately, the assistant will be able to win over the customer and improve their opinion of the business. It is the customer assistant's responsibility to dress sharp and look presentable. This will help the customer develop a good view of the assistant and the business that they work for.

- Communication Skills
- Interest in satisfying and helping others
- Ability to work in a team
- Good IT Skills

Required Qualifications

• For an entry-level job, a high school diploma would often be sufficient
• Certificate in Customer Service

Useful Links

• Customer Service Institute of Australia