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Customer experience (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It can also be used to mean an individual experience over one transaction; the distinction is usually clear in context.
Analysts and commentators who write about customer experience (CX) and customer relationship management have increasingly recognized the importance of managing the customer's experience. Customers receive some kind of experience, ranging from positive to negative, during the course of buying goods and services. Brad Daniels (Business Development Manager) says that “an experience is defined as the sum total of conscious and unconscious events. As such, a supplier cannot avoid creating an experience every time it interacts with a customer” (2011). Furthermore, it has been shown that a customer’s perception of an organisation is built as a result of their interaction across multiple-channels, not through one channel, and that a positive customer experience can result in increased share of wallet and repeat business. As employees create or deliver a positive experiences for customers, they in turn, receive positive experiences through feedback and recognition, leveraging the benefits of positive customer experience to the company or institution.
This page contains text from Wikipedia, the Free Encyclopedia -
http://en.wikipedia.org/wiki/Customer_experience
This article is licensed under the Creative Commons Attribution-ShareAlike 3.0 Unported License, which means that you can copy and modify it as long as the entire work (including additions) remains under this license.
This article is licensed under the Creative Commons Attribution-ShareAlike 3.0 Unported License, which means that you can copy and modify it as long as the entire work (including additions) remains under this license.
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wn.com/The Six Laws Of Customer Experience (Temkin Group)
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- Order: Reorder
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We spoke with Carmine Gallo, an expert on Apple's employee training to learn more about the secrets behind the brand's unique customer service.
You can look further into Apple's ways by reading his book: "The Apple Experience".
--------------------------------------------------
Follow BI Video on Twitter: http://bit.ly/1oS68Zs
Follow BI Video On Facebook: http://on.fb.me/1bkB8qg
Read more: http://www.businessinsider.com/
--------------------------------------------------
Business Insider is the fastest growing business news site in the US. Our mission: to tell you all you need to know about the big world around you. The BI Video team focuses on technology, strategy and science with an emphasis on unique storytelling and data that appeals to the next generation of leaders – the digital generation.
wn.com/The Secrets Behind Apple's Great Customer Service
Apple stores are typically regarded as providing one of the more pleasant experiences you can find in the retail shopping world.
This doesn't happen by accident. Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the "specialists" provide, which will ultimately make you spend money on their precious products.
We spoke with Carmine Gallo, an expert on Apple's employee training to learn more about the secrets behind the brand's unique customer service.
You can look further into Apple's ways by reading his book: "The Apple Experience".
--------------------------------------------------
Follow BI Video on Twitter: http://bit.ly/1oS68Zs
Follow BI Video On Facebook: http://on.fb.me/1bkB8qg
Read more: http://www.businessinsider.com/
--------------------------------------------------
Business Insider is the fastest growing business news site in the US. Our mission: to tell you all you need to know about the big world around you. The BI Video team focuses on technology, strategy and science with an emphasis on unique storytelling and data that appeals to the next generation of leaders – the digital generation.
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- Order: Reorder
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wn.com/Omni Channel Customer Experience For Business Agility
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Customer Experience Management
- Order: Reorder
- Duration: 2:37
- Updated: 02 Oct 2013
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http://www.edigitalresearch.com/static/customer-connect
wn.com/Customer Experience Management
Are you truly listening to all of your customers no matter what channels they touch? And providing them with the best experience possible? Our Customer Experience Management solution is a unique tool that can be moulded and shaped to fit any business and help turn real time customer feedback into actionable daily improvements, as well as strategic business decisions, helping to delight customers by providing the best experience possible.
http://www.edigitalresearch.com/static/customer-connect
- published: 02 Oct 2013
- views: 102
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- Order: Reorder
- Duration: 14:34
- Updated: 12 Jan 2015
Deliver consistent, personalized customer experiences with Oracle's complete, integrated cloud solutions. Hear how your organization can better serve and connect with your customers through Marketing, Sales, Service, Data, and Commerce solutions.
wn.com/Oracle's Vision For Customer Experience
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Hello Jon, Check out this video on the 2015 Sonata Hybrid at Tameron Hyundai in Hoover, AL
Hello Jon, Check out this video on the 2015 Sonata Hybrid at Tameron Hyundai in Hoover, ALHello Jon, Check out this video on the 2015 Sonata Hybrid at Tameron Hyundai in Hoover, AL
Shop our giant inventory at www.tameronhyundai.net and take a look at our amazing deals, special offers, and first rate customer experience. Tameron Hyundai is the best dealer in Alabama serving Tuscaloosa, Hoover, Clanton, Alabaster, and Bessemer, Alabama. We love our customers and believe in providing honesty and integrity for each visitor that comes to our dealership. Whether you're looking to finance a new Hyundai, or need routine maintenance, we want to make sure you're satisfied with your vehicle! Tameron Hyundai of Birmingham, AL has your favorite New Hyundai models. Enjoy selecting from a new Hyundai Accent, Azera, Elantra, Elantra -
Hostgator EXPOSED | A Real Customer Experience Revealed
Hostgator EXPOSED | A Real Customer Experience RevealedHostgator EXPOSED | A Real Customer Experience Revealed
Use Coupon: HOST2015GATOR To Get Your First Month Of Web Hosting For Just $0.01 From http://www.HostGator.com Without a doubt, Host Gator is among the most popular and reliable web hosting companies online. HostGator offers a variety of services and hosting plans to hundreds of consumers in over 100 nations around the globe. Host Gator is most effectively understood for its beneficial rates compared to its rivals. There are three main shared hosting services provided by HostGator-- Baby, Hatchling, and Business-- and if you decide you need a better plan in the future, you can always upgrade your services. Host Gator also provides (VPS -
Watch How Telecom Italia Delivers Amazing Customer Experiences
Watch How Telecom Italia Delivers Amazing Customer ExperiencesWatch How Telecom Italia Delivers Amazing Customer Experiences
See how Telecom Italia delivers amazing customer experiences using Adobe Experience Manager within Adobe Marketing Cloud. -
Email Marketing: Learning about your customer
Email Marketing: Learning about your customerEmail Marketing: Learning about your customer
Watch the full session at http://www.marketingsherpa.com/replays Marketers know that automation often means more relevant interactions, but actually utilizing it to that end takes a long and thoughtful process. Mary Abrahamson, Email Marketing Specialist, Ferguson, went from a first-time attendee at MarketingSherpa Email Summit 2014 to Best-in-Show winner at MarketingSherpa Email Summit 2015. In that year, Abrahamson’s team looked to automate the email process to allow for tailored content based on customer type and segment. They segmented based on four factors: • Company ZIP code • Job title • Company -
Building Partnerships for a Safe Customer & Associate Experience
Building Partnerships for a Safe Customer & Associate ExperienceBuilding Partnerships for a Safe Customer & Associate Experience
After joining 7-Eleven in 2010, Mark Stinde, VP of Asset Protection, and his team helped revamp 7-Eleven’s AP effort with a specific program aimed at reducing armed robberies in stores. This included adding 35 new investigators, building an effective law enforcement collaboration tool and deploying digital video systems and remote monitoring to over 8,700 locations in North America. Learn how these initiatives and others helped 7-Eleven increase case resolutions, improve franchisee engagement and successfully monitor and manage the recent Baltimore riots. -
The Secret Sauce That Makes Our Customer Experience So Beautiful
The Secret Sauce That Makes Our Customer Experience So BeautifulThe Secret Sauce That Makes Our Customer Experience So Beautiful
Ever wonder what it is we do to ensure we deliver such a beautiful customer experience on behalf of our revolutionary clients? It takes a lot of hard work and dedication from all the Voxpro teams to get ready for a client account launch. Watch our video to discover our secret sauce! -
Behind the Voice: Life at Voxpro
Behind the Voice: Life at VoxproBehind the Voice: Life at Voxpro
Meet our unique and quirky agents who are committed to delivering beautiful customer experience on behalf of our clients. They always set the standard to 'WOW' and are the heart and soul of our business. Visit www.voxprogroup.com for more information. -
Enhancing Customer Experience Through Scent Memory | Ambius UK
Enhancing Customer Experience Through Scent Memory | Ambius UKEnhancing Customer Experience Through Scent Memory | Ambius UK
Christophe Laudamiel, Master Perfumer, talks about using scenting to enhance your brand. -
Voxpro - Step Inside
Voxpro - Step InsideVoxpro - Step Inside
Step inside the doors of Voxpro HQ to learn who we are and what we're all about. As a rapidly growing BPO dedicated to delivering extraordinary customer experience to companies who are changing the world, you won't be surprised to see that we do things differently! Check out our website www.voxprogroup.com for more information! -
Customer Amazement Master Class with Shep Hyken!
Customer Amazement Master Class with Shep Hyken!Customer Amazement Master Class with Shep Hyken!
The Workplace Centre Ltd. will be hosting a Customer Amazement Master Class with Shep Hyken, a renowned customer service expert. The Customer Amazement Masterclass scheduled to hold on the 24th of September 2015 at the SkyLine Terrace Hall, Oriental Hotel, Victoria Island, Lagos. Shep Hyken is a well-sought after speaker in corporate America and author. His book, The Amazement Revolution, was a bestseller on the New York Times, the Wall Street Journal and USA Today bestseller lists. He will be sharing customer service strategies that will help to develop a corporate personality that connects with customers and give the customer experience -
Sept. 3: News Roundup Video I Customer Excellence Magazine
Sept. 3: News Roundup Video I Customer Excellence MagazineSept. 3: News Roundup Video I Customer Excellence Magazine
Daily News Roundup Video from Customer Excellence Magazine Get the latest news and commentary around the customer centric space including Customer Experience | Loyalty | Voice of the Customer | Gamification | Big Data I CRM I Social I Mobile http://bit.ly/1ObD6NE -
Ge’s Mebane Customer Experience Center
Ge’s Mebane Customer Experience CenterGe’s Mebane Customer Experience Center
-
CRM Evolution Speech: Customer-Centric Talent Management
CRM Evolution Speech: Customer-Centric Talent ManagementCRM Evolution Speech: Customer-Centric Talent Management
Silvana Buljan, founding partner of Buljan & Partners speaks about the importance of Customer-Centric Talent Management for superior Customer Experience at the CRM Evolution Conference in New York. Learn more about employee engagement and how your employees can become true experience creators. For more information: www.buljanandpartners.de -
sweetFrog Loyalty Customer Experience
sweetFrog Loyalty Customer ExperiencesweetFrog Loyalty Customer Experience
It only takes 8 seconds to sign up.
Customer Experience 3 0PDF
- Order: Reorder
- Duration: 0:23
- Updated: 03 Sep 2015
http://bit.ly/1OmyFzr
wn.com/Customer Experience 3 0Pdf
http://bit.ly/1OmyFzr
- published: 03 Sep 2015
- views: 0
Ciena's Focus on Customer Experience
- Order: Reorder
- Duration: 1:57
- Updated: 03 Sep 2015
Sandra Fornasier, Ciena's Director of Customer Experience, talks about the work being done to measure customer experience and make it a focus for every Ciena employee.
wn.com/Ciena's Focus On Customer Experience
Sandra Fornasier, Ciena's Director of Customer Experience, talks about the work being done to measure customer experience and make it a focus for every Ciena employee.
- published: 03 Sep 2015
- views: 3
xSIGHT Customer Experience Assurance
- Order: Reorder
- Duration: 1:23
- Updated: 03 Sep 2015
xSIGHT Customer Experience Assurance
wn.com/Xsight Customer Experience Assurance
xSIGHT Customer Experience Assurance
- published: 03 Sep 2015
- views: 0
Webinar - Improve Customer Experience with Complete Test Coverage for Bursty Data Traffic Applicatio
- Order: Reorder
- Duration: 58:30
- Updated: 03 Sep 2015
Webinar - Improve Customer Experience with Complete Test Coverage for Bursty Data Traffic Applications
wn.com/Webinar Improve Customer Experience With Complete Test Coverage For Bursty Data Traffic Applicatio
Webinar - Improve Customer Experience with Complete Test Coverage for Bursty Data Traffic Applications
- published: 03 Sep 2015
- views: 0
2015 VMworld USA - Steve Flanders @smflanders - The importance of customer experience
- Order: Reorder
- Duration: 11:34
- Updated: 03 Sep 2015
VMworld is a conference about technology. With so many products and solutions on the market it can be hard to decide which to choose. Business requirements and cost are two of the primary drivers for making a business. In this session I will discuss how customer experience should be the third primary driver and the different it can make when considering business requirements and cost using Log Insight as the example.
wn.com/2015 Vmworld USA Steve Flanders Smflanders The Importance Of Customer Experience
VMworld is a conference about technology. With so many products and solutions on the market it can be hard to decide which to choose. Business requirements and cost are two of the primary drivers for making a business. In this session I will discuss how customer experience should be the third primary driver and the different it can make when considering business requirements and cost using Log Insight as the example.
- published: 03 Sep 2015
- views: 0
How Do You Engage Frontline Employees in Improving the Customer Experience
- Order: Reorder
- Duration: 6:32
- Updated: 03 Sep 2015
Your frontline employees determine so much of the experience that your customers have with your business. How can you engage them in the company's overall customer experience improvement effort? We spoke with CX leaders from American Family Insurance, T-Mobile, and MaritzCX to learn more.
wn.com/How Do You Engage Frontline Employees In Improving The Customer Experience
Your frontline employees determine so much of the experience that your customers have with your business. How can you engage them in the company's overall customer experience improvement effort? We spoke with CX leaders from American Family Insurance, T-Mobile, and MaritzCX to learn more.
- published: 03 Sep 2015
- views: 7
Wells Fargo Reviews From Real Customer...Poor Payroll Services Experience ADP
- Order: Reorder
- Duration: 1:18
- Updated: 03 Sep 2015
wn.com/Wells Fargo Reviews From Real Customer...Poor Payroll Services Experience Adp
- published: 03 Sep 2015
- views: 46
CEC - Customer Experience Center - Thermo Fisher Scientific
- Order: Reorder
- Duration: 3:04
- Updated: 03 Sep 2015
wn.com/Cec Customer Experience Center Thermo Fisher Scientific
- published: 03 Sep 2015
- views: 13
Customer Referral Program First 30 Day Experience
- Order: Reorder
- Duration: 2:23
- Updated: 03 Sep 2015
wn.com/Customer Referral Program First 30 Day Experience
- published: 03 Sep 2015
- views: 0
Hello Jon, Check out this video on the 2015 Sonata Hybrid at Tameron Hyundai in Hoover, AL
- Order: Reorder
- Duration: 1:38
- Updated: 03 Sep 2015
Shop our giant inventory at www.tameronhyundai.net and take a look at our amazing deals, special offers, and first rate customer experience.
Tameron Hyundai is the best dealer in Alabama serving Tuscaloosa, Hoover, Clanton, Alabaster, and Bessemer, Alabama. We love our customers and believe in providing honesty and integrity for each visitor that comes to our dealership. Whether you're looking to finance a new Hyundai, or need routine maintenance, we want to make sure you're satisfied with your vehicle!
Tameron Hyundai of Birmingham, AL has your favorite New Hyundai models. Enjoy selecting from a new Hyundai Accent, Azera, Elantra, Elantra Coupe, Elantra GT, Genesis, Genesis Coupe, Santa Fe, Sonata, Tucson, and Veloster. Regardless of which Hyundai fits your interest and personality chances are you will find the perfect vehicle.
If you are in need of auto financing in Birmingham, AL, we can assist you in getting easy approval regardless of your past credit history. Tameron Hyundai will work with you to help you obtain competitive financing terms and get you affordable payment plans that fit your budget.
Take some time and browse our new and used cars, trucks, vans, and SUVs online. Once you see your favorite automobile, give us a call at (855) 690-9077 to set up a test drive or if you have any questions that we may answer. Tameron Hyundai is centrally located at 1595 Montgomery Hwy, Birmingham, AL 35216. We look forward to helping you find your next vehicle and providing a positive automotive shopping experience.
Tameron Hyundai
1595 Montgomery Highway
Birmingham, Alabama 35216
wn.com/Hello Jon, Check Out This Video On The 2015 Sonata Hybrid At Tameron Hyundai In Hoover, Al
Shop our giant inventory at www.tameronhyundai.net and take a look at our amazing deals, special offers, and first rate customer experience.
Tameron Hyundai is the best dealer in Alabama serving Tuscaloosa, Hoover, Clanton, Alabaster, and Bessemer, Alabama. We love our customers and believe in providing honesty and integrity for each visitor that comes to our dealership. Whether you're looking to finance a new Hyundai, or need routine maintenance, we want to make sure you're satisfied with your vehicle!
Tameron Hyundai of Birmingham, AL has your favorite New Hyundai models. Enjoy selecting from a new Hyundai Accent, Azera, Elantra, Elantra Coupe, Elantra GT, Genesis, Genesis Coupe, Santa Fe, Sonata, Tucson, and Veloster. Regardless of which Hyundai fits your interest and personality chances are you will find the perfect vehicle.
If you are in need of auto financing in Birmingham, AL, we can assist you in getting easy approval regardless of your past credit history. Tameron Hyundai will work with you to help you obtain competitive financing terms and get you affordable payment plans that fit your budget.
Take some time and browse our new and used cars, trucks, vans, and SUVs online. Once you see your favorite automobile, give us a call at (855) 690-9077 to set up a test drive or if you have any questions that we may answer. Tameron Hyundai is centrally located at 1595 Montgomery Hwy, Birmingham, AL 35216. We look forward to helping you find your next vehicle and providing a positive automotive shopping experience.
Tameron Hyundai
1595 Montgomery Highway
Birmingham, Alabama 35216
- published: 03 Sep 2015
- views: 0
Hostgator EXPOSED | A Real Customer Experience Revealed
- Order: Reorder
- Duration: 3:17
- Updated: 03 Sep 2015
Use Coupon: HOST2015GATOR To Get Your First Month Of Web Hosting For Just $0.01 From http://www.HostGator.com
Without a doubt, Host Gator is among the most popular and reliable web hosting companies online.
HostGator offers a variety of services and hosting plans to hundreds of consumers in over 100 nations around the globe.
Host Gator is most effectively understood for its beneficial rates compared to its rivals.
There are three main shared hosting services provided by HostGator-- Baby, Hatchling, and Business-- and if you decide you need a better plan in the future, you can always upgrade your services.
Host Gator also provides (VPS) hosting and devoted servers, reseller strategies, Windows hosting, and much much more!
If that first HostGator coupon has been used up, these are some others that I have found to work!
H0STGAT0R99
SAVEONHOSTING2015
COLLEGEDEAL
PENNY1HOSTING
GET99OFFNOW
COUPONFORJUNE
DISCOUNTCODE9782
GETHOSTGATOR99OFF
HOST2015GATOR
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GET99PERCENTOFF
Using any one of these HostGator Coupons will ensure you get your first month of Host Gator hosting for only $0.01
wn.com/Hostgator Exposed | A Real Customer Experience Revealed
Use Coupon: HOST2015GATOR To Get Your First Month Of Web Hosting For Just $0.01 From http://www.HostGator.com
Without a doubt, Host Gator is among the most popular and reliable web hosting companies online.
HostGator offers a variety of services and hosting plans to hundreds of consumers in over 100 nations around the globe.
Host Gator is most effectively understood for its beneficial rates compared to its rivals.
There are three main shared hosting services provided by HostGator-- Baby, Hatchling, and Business-- and if you decide you need a better plan in the future, you can always upgrade your services.
Host Gator also provides (VPS) hosting and devoted servers, reseller strategies, Windows hosting, and much much more!
If that first HostGator coupon has been used up, these are some others that I have found to work!
H0STGAT0R99
SAVEONHOSTING2015
COLLEGEDEAL
PENNY1HOSTING
GET99OFFNOW
COUPONFORJUNE
DISCOUNTCODE9782
GETHOSTGATOR99OFF
HOST2015GATOR
DISCOUNTCODE9782
GET99PERCENTOFF
Using any one of these HostGator Coupons will ensure you get your first month of Host Gator hosting for only $0.01
- published: 03 Sep 2015
- views: 76
Watch How Telecom Italia Delivers Amazing Customer Experiences
- Order: Reorder
- Duration: 2:53
- Updated: 03 Sep 2015
See how Telecom Italia delivers amazing customer experiences using Adobe Experience Manager within Adobe Marketing Cloud.
wn.com/Watch How Telecom Italia Delivers Amazing Customer Experiences
See how Telecom Italia delivers amazing customer experiences using Adobe Experience Manager within Adobe Marketing Cloud.
- published: 03 Sep 2015
- views: 16
Email Marketing: Learning about your customer
- Order: Reorder
- Duration: 2:36
- Updated: 03 Sep 2015
Watch the full session at http://www.marketingsherpa.com/replays
Marketers know that automation often means more relevant interactions, but actually utilizing it to that end takes a long and thoughtful process.
Mary Abrahamson, Email Marketing Specialist, Ferguson, went from a first-time attendee at MarketingSherpa Email Summit 2014 to Best-in-Show winner at MarketingSherpa Email Summit 2015.
In that year, Abrahamson’s team looked to automate the email process to allow for tailored content based on customer type and segment. They segmented based on four factors:
• Company ZIP code
• Job title
• Company size
• Trade type
At MarketingSherpa Email Summit 2015, attendees heard how – by the time of the event – Ferguson Enterprises generated over $21 million in online revenue by enriching the customer experience. Watch as Abrahamson shares those details, as well as how she and her team moved two customer personas through the sales funnel.
wn.com/Email Marketing Learning About Your Customer
Watch the full session at http://www.marketingsherpa.com/replays
Marketers know that automation often means more relevant interactions, but actually utilizing it to that end takes a long and thoughtful process.
Mary Abrahamson, Email Marketing Specialist, Ferguson, went from a first-time attendee at MarketingSherpa Email Summit 2014 to Best-in-Show winner at MarketingSherpa Email Summit 2015.
In that year, Abrahamson’s team looked to automate the email process to allow for tailored content based on customer type and segment. They segmented based on four factors:
• Company ZIP code
• Job title
• Company size
• Trade type
At MarketingSherpa Email Summit 2015, attendees heard how – by the time of the event – Ferguson Enterprises generated over $21 million in online revenue by enriching the customer experience. Watch as Abrahamson shares those details, as well as how she and her team moved two customer personas through the sales funnel.
- published: 03 Sep 2015
- views: 11
Building Partnerships for a Safe Customer & Associate Experience
- Order: Reorder
- Duration: 18:02
- Updated: 03 Sep 2015
After joining 7-Eleven in 2010, Mark Stinde, VP of Asset Protection, and his team helped revamp 7-Eleven’s AP effort with a specific program aimed at reducing armed robberies in stores. This included adding 35 new investigators, building an effective law enforcement collaboration tool and deploying digital video systems and remote monitoring to over 8,700 locations in North America. Learn how these initiatives and others helped 7-Eleven increase case resolutions, improve franchisee engagement and successfully monitor and manage the recent Baltimore riots.
wn.com/Building Partnerships For A Safe Customer Associate Experience
After joining 7-Eleven in 2010, Mark Stinde, VP of Asset Protection, and his team helped revamp 7-Eleven’s AP effort with a specific program aimed at reducing armed robberies in stores. This included adding 35 new investigators, building an effective law enforcement collaboration tool and deploying digital video systems and remote monitoring to over 8,700 locations in North America. Learn how these initiatives and others helped 7-Eleven increase case resolutions, improve franchisee engagement and successfully monitor and manage the recent Baltimore riots.
- published: 03 Sep 2015
- views: 31
The Secret Sauce That Makes Our Customer Experience So Beautiful
- Order: Reorder
- Duration: 4:45
- Updated: 03 Sep 2015
Ever wonder what it is we do to ensure we deliver such a beautiful customer experience on behalf of our revolutionary clients? It takes a lot of hard work and dedication from all the Voxpro teams to get ready for a client account launch. Watch our video to discover our secret sauce!
wn.com/The Secret Sauce That Makes Our Customer Experience So Beautiful
Ever wonder what it is we do to ensure we deliver such a beautiful customer experience on behalf of our revolutionary clients? It takes a lot of hard work and dedication from all the Voxpro teams to get ready for a client account launch. Watch our video to discover our secret sauce!
- published: 03 Sep 2015
- views: 32
Behind the Voice: Life at Voxpro
- Order: Reorder
- Duration: 2:41
- Updated: 03 Sep 2015
Meet our unique and quirky agents who are committed to delivering beautiful customer experience on behalf of our clients. They always set the standard to 'WOW' and are the heart and soul of our business.
Visit www.voxprogroup.com for more information.
wn.com/Behind The Voice Life At Voxpro
Meet our unique and quirky agents who are committed to delivering beautiful customer experience on behalf of our clients. They always set the standard to 'WOW' and are the heart and soul of our business.
Visit www.voxprogroup.com for more information.
- published: 03 Sep 2015
- views: 267
Enhancing Customer Experience Through Scent Memory | Ambius UK
- Order: Reorder
- Duration: 1:59
- Updated: 03 Sep 2015
Christophe Laudamiel, Master Perfumer, talks about using scenting to enhance your brand.
wn.com/Enhancing Customer Experience Through Scent Memory | Ambius UK
Christophe Laudamiel, Master Perfumer, talks about using scenting to enhance your brand.
- published: 03 Sep 2015
- views: 4
Voxpro - Step Inside
- Order: Reorder
- Duration: 2:54
- Updated: 03 Sep 2015
Step inside the doors of Voxpro HQ to learn who we are and what we're all about. As a rapidly growing BPO dedicated to delivering extraordinary customer experience to companies who are changing the world, you won't be surprised to see that we do things differently!
Check out our website www.voxprogroup.com for more information!
wn.com/Voxpro Step Inside
Step inside the doors of Voxpro HQ to learn who we are and what we're all about. As a rapidly growing BPO dedicated to delivering extraordinary customer experience to companies who are changing the world, you won't be surprised to see that we do things differently!
Check out our website www.voxprogroup.com for more information!
- published: 03 Sep 2015
- views: 498
Customer Amazement Master Class with Shep Hyken!
- Order: Reorder
- Duration: 1:56
- Updated: 03 Sep 2015
The Workplace Centre Ltd. will be hosting a Customer Amazement Master Class with Shep Hyken, a renowned customer service expert.
The Customer Amazement Masterclass scheduled to hold on the 24th of September 2015 at the SkyLine Terrace Hall, Oriental Hotel, Victoria Island, Lagos.
Shep Hyken is a well-sought after speaker in corporate America and author. His book, The Amazement Revolution, was a bestseller on the New York Times, the Wall Street Journal and USA Today bestseller lists. He will be sharing customer service strategies that will help to develop a corporate personality that connects with customers and give the customer experience that will not only enhance sales but build customer loyalty in a society where consumers are faced with so many choices.
For more infomation visit http://www.workplacecentre.com/masterclass/
wn.com/Customer Amazement Master Class With Shep Hyken
The Workplace Centre Ltd. will be hosting a Customer Amazement Master Class with Shep Hyken, a renowned customer service expert.
The Customer Amazement Masterclass scheduled to hold on the 24th of September 2015 at the SkyLine Terrace Hall, Oriental Hotel, Victoria Island, Lagos.
Shep Hyken is a well-sought after speaker in corporate America and author. His book, The Amazement Revolution, was a bestseller on the New York Times, the Wall Street Journal and USA Today bestseller lists. He will be sharing customer service strategies that will help to develop a corporate personality that connects with customers and give the customer experience that will not only enhance sales but build customer loyalty in a society where consumers are faced with so many choices.
For more infomation visit http://www.workplacecentre.com/masterclass/
- published: 03 Sep 2015
- views: 7
Sept. 3: News Roundup Video I Customer Excellence Magazine
- Order: Reorder
- Duration: 0:46
- Updated: 03 Sep 2015
Daily News Roundup Video from Customer Excellence Magazine
Get the latest news and commentary around the customer centric space including Customer Experience | Loyalty | Voice of the Customer | Gamification | Big Data I CRM I Social I Mobile
http://bit.ly/1ObD6NE
wn.com/Sept. 3 News Roundup Video I Customer Excellence Magazine
Daily News Roundup Video from Customer Excellence Magazine
Get the latest news and commentary around the customer centric space including Customer Experience | Loyalty | Voice of the Customer | Gamification | Big Data I CRM I Social I Mobile
http://bit.ly/1ObD6NE
- published: 03 Sep 2015
- views: 0
Ge’s Mebane Customer Experience Center
- Order: Reorder
- Duration: 1:08
- Updated: 03 Sep 2015
wn.com/Ge’S Mebane Customer Experience Center
- published: 03 Sep 2015
- views: 0
CRM Evolution Speech: Customer-Centric Talent Management
- Order: Reorder
- Duration: 37:20
- Updated: 03 Sep 2015
Silvana Buljan, founding partner of Buljan & Partners speaks about the importance of Customer-Centric Talent Management for superior Customer Experience at the CRM Evolution Conference in New York. Learn more about employee engagement and how your employees can become true experience creators.
For more information: www.buljanandpartners.de
wn.com/Crm Evolution Speech Customer Centric Talent Management
Silvana Buljan, founding partner of Buljan & Partners speaks about the importance of Customer-Centric Talent Management for superior Customer Experience at the CRM Evolution Conference in New York. Learn more about employee engagement and how your employees can become true experience creators.
For more information: www.buljanandpartners.de
- published: 03 Sep 2015
- views: 6
sweetFrog Loyalty Customer Experience
- Order: Reorder
- Duration: 0:19
- Updated: 02 Sep 2015
It only takes 8 seconds to sign up.
wn.com/Sweetfrog Loyalty Customer Experience
It only takes 8 seconds to sign up.
- published: 02 Sep 2015
- views: 3
-
RCR Wireless Editorial Webinar: Customer Experience Management
RCR Wireless Editorial Webinar: Customer Experience ManagementRCR Wireless Editorial Webinar: Customer Experience Management
Telecom software is increasingly being used by mobile operators to manage the customer experience. The need for more advanced platforms has been caused by the growing use of various networks and technologies to handle the data and voice demands of consumers. This is especially true as customers travel between 3G and LTE macro networks, small cells, distributed antenna systems and public/private Wi-Fi coverage, tasking carriers with providing an uninterrupted flow of service. RCR Wireless News will look at ways carriers are handling this challenge. Moderator: Dan Meyer, RCR Wireless News Analyst Angle: Hillol Roy, IBB Consulting Panelist: San -
Google Analytics - Optimizing Customer Experiences
Google Analytics - Optimizing Customer ExperiencesGoogle Analytics - Optimizing Customer Experiences
Tom Leung describes how to implement a variety of testing scenarios using Website Optimizer. http://www.google.com/support/conversionuniversity/ -
Larry Freed, Foresee: Customer Experience Analytics @ Next Gen Customer Experience 2013
Larry Freed, Foresee: Customer Experience Analytics @ Next Gen Customer Experience 2013Larry Freed, Foresee: Customer Experience Analytics @ Next Gen Customer Experience 2013
Full transcript here: http://www.wbresearch.com/nextgencscanada/customer-experience-analytics.aspx Managing Forward Using Analytics Today To Drive Your Busin... -
How Trane Accelerated Its B2B Customer Experience Metrics Using Data-Driven Insights
How Trane Accelerated Its B2B Customer Experience Metrics Using Data-Driven InsightsHow Trane Accelerated Its B2B Customer Experience Metrics Using Data-Driven Insights
Trane Commercial’s Customer Insights team brought Tableau into its analytical toolbox to replace Excel for its B2B customer survey reporting. What followed is a success story for the team, the manufacturer and its many customers. In this session, you'll learn how Trane has developed interactive, branded Tableau dashboards to create, understand and track action plans to drive customer satisfaction and improve all elements of the business. See how the success of this implementation has brought visibility and kudos to a small team. Attendees from the manufacturing industry, those in the B2B space and especially those involved in customer survey -
CX Day Hangout: Metrics to Map Your Customer Experience Success
CX Day Hangout: Metrics to Map Your Customer Experience SuccessCX Day Hangout: Metrics to Map Your Customer Experience Success
Ability to drive executive support and engagement in customer experience metrics and results can be challenging. It requires thoughtful selection and testing of leading and lagging indicators, and translation of data into clear communication of results, progress, and actions. In this Hangout we’ll discuss how to approach customer experience metrics in a manner similar to other business problems: find root causes, create full solutions, test, and learn. -
My K9 Kennel from K9 Kennels (Whole actual customer experience)
My K9 Kennel from K9 Kennels (Whole actual customer experience)My K9 Kennel from K9 Kennels (Whole actual customer experience)
K9 6' X 16' Expanded Metal Ultimate Kennel System . I spent nearly $2000 on this kennel and I am really having remorse in my purchase. I only purchased this... -
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Discussion leaders, Ted Rubin, Chief Social Media Marketing Officer of Collective Bias, Shayna Beck, Retail Marketing and Social Media of The Vanguard Group, Inc., and Michael Lewis, Chairman and CEO of ILD Corp., Author, and Chairman of Social Strategy1, share how companies are staying a cut above competitors and boosting customer loyalty that improves organization-wide results. -
Webinar Replay: Winning Strategies in Customer Experience Management
Webinar Replay: Winning Strategies in Customer Experience ManagementWebinar Replay: Winning Strategies in Customer Experience Management
Video from the m-ize sponsored webinar: Winning Strategies in Customer Experience Management. Thank you to our panelists: Sumair Dutta, Chief Customer Office... -
Proven Strategies For Designing Delightful Customer Experiences
Proven Strategies For Designing Delightful Customer ExperiencesProven Strategies For Designing Delightful Customer Experiences
On-demand webinar to learn effective ways to reach out and retain your users across multiple devices. In this webinar, Justin Hamacher (Director UX Aditi Lit... -
HEM 2012 Madrid - Customer Experience
HEM 2012 Madrid - Customer ExperienceHEM 2012 Madrid - Customer Experience
Ponencia íntegra de Flor de Esteban, Socio de Daemon Quest by Deloitte, sobre La Experiencia del Cliente como Pilar de la Diferenciación en el Hoy es Marketi... -
Cardone Zone - Customer Experience
Cardone Zone - Customer ExperienceCardone Zone - Customer Experience
-
The Emerging Customer Experience Platform Trend
The Emerging Customer Experience Platform TrendThe Emerging Customer Experience Platform Trend
In the past, organizations built websites, portals, and mobile apps, based on their internal silos. They did not realize how the web and customer expectation... -
The ROI of Customer Experience
The ROI of Customer ExperienceThe ROI of Customer Experience
In this 40 minute webinar, Clicktools CEO Dave Jackson shows how to get the C Suite on board with your customer experience and feedback program. The answer -... -
8 Customer Experience Trends for 2015 (Webinar)
8 Customer Experience Trends for 2015 (Webinar)8 Customer Experience Trends for 2015 (Webinar)
This January 2015 Temkin Group webinar with Bruce Temkin gives an overview of the 8 customer experience trends that Temkin Group sees for 2015, along with the rationale for calling 2015 "The Year of the Employee." Here's a link to the blog post about the trends: https://experiencematters.wordpress.com/2015/01/06/8-cx-trends-for-2015-the-year-of-the-employee/ -
*Delivering Superior Customer Experience With Live Chat (1)
*Delivering Superior Customer Experience With Live Chat (1)*Delivering Superior Customer Experience With Live Chat (1)
Web chat is growing in popularity as a way to engage with customers on the web. Join us to learn how Salesforce Live Agent can be used to create compelling s... -
The Addressable Customer Experience in Travel
The Addressable Customer Experience in TravelThe Addressable Customer Experience in Travel
The disciplines of Brand/Experiential Marketing and Performance Marketing have evolved in isolation, consequently impacting the effectiveness of integrated marketing strategies. While the power of consumer engagement lies at the intersection of these two worlds, bringing them together will fuel Facebook, Google, and 1 Party Mobile platforms are the main engagement tools used during a consumer’s travel decision journey. These platforms are now highly addressable environments that enable advertisers to deliver rich, content-driven and engaging experiences at a large-scale. Delivering these highly targeted and personalized experiences across d -
Ganesh Ayyar at Unleash the Next Digital Customer Experience Launch
Ganesh Ayyar at Unleash the Next Digital Customer Experience LaunchGanesh Ayyar at Unleash the Next Digital Customer Experience Launch
The speech by Mphasis CEO Ganesh Ayyar at Unleash the Next Digital Customer Experience event held at New York City -
WEBINAR: Best Practice in Utilities Customer Experience
WEBINAR: Best Practice in Utilities Customer ExperienceWEBINAR: Best Practice in Utilities Customer Experience
KPMG Nunwood’s 2014 UK Customer Experience Excellence Centre analysis identified utilities as a challenged sector in regards to customer experience. The relationship between consumers, retailers and suppliers in the UK energy sector is undergoing far reaching change, potentially transforming the dynamics of energy markets. The balance of power between consumers and suppliers is changing – with the consumer now more empowered than ever before. These changes, alongside the impact of the digital economy and smart technologies is leading the industry to the cusp of massive disruption. In this presentation, we will provide insights on the current -
3 Ways to Leverage Speech Analytics for a Better Customer Experience - CallMiner Webinar
3 Ways to Leverage Speech Analytics for a Better Customer Experience - CallMiner Webinar3 Ways to Leverage Speech Analytics for a Better Customer Experience - CallMiner Webinar
View this complimentary webinar to learn how CBE Companies has used speech analytics to improve the customer experience through systematic call review and co...
RCR Wireless Editorial Webinar: Customer Experience Management
- Order: Reorder
- Duration: 58:08
- Updated: 28 Oct 2014
Telecom software is increasingly being used by mobile operators to manage the customer experience. The need for more advanced platforms has been caused by the growing use of various networks and technologies to handle the data and voice demands of consumers. This is especially true as customers travel between 3G and LTE macro networks, small cells, distributed antenna systems and public/private Wi-Fi coverage, tasking carriers with providing an uninterrupted flow of service. RCR Wireless News will look at ways carriers are handling this challenge.
Moderator: Dan Meyer, RCR Wireless News
Analyst Angle: Hillol Roy, IBB Consulting
Panelist: Sandro Tavares, Head of Marketing for Mobile Core/Nokia Solutions
Panelist: Jim Curran, VP of Customer Experience, Sprint
Panelist: Syed Hasan, CEO, Responsetek
wn.com/Rcr Wireless Editorial Webinar Customer Experience Management
Telecom software is increasingly being used by mobile operators to manage the customer experience. The need for more advanced platforms has been caused by the growing use of various networks and technologies to handle the data and voice demands of consumers. This is especially true as customers travel between 3G and LTE macro networks, small cells, distributed antenna systems and public/private Wi-Fi coverage, tasking carriers with providing an uninterrupted flow of service. RCR Wireless News will look at ways carriers are handling this challenge.
Moderator: Dan Meyer, RCR Wireless News
Analyst Angle: Hillol Roy, IBB Consulting
Panelist: Sandro Tavares, Head of Marketing for Mobile Core/Nokia Solutions
Panelist: Jim Curran, VP of Customer Experience, Sprint
Panelist: Syed Hasan, CEO, Responsetek
- published: 28 Oct 2014
- views: 232
Google Analytics - Optimizing Customer Experiences
Tom Leung describes how to implement a variety of testing scenarios using Website Optimizer. http://www.google.com/support/conversionuniversity/
wn.com/Google Analytics Optimizing Customer Experiences
Tom Leung describes how to implement a variety of testing scenarios using Website Optimizer. http://www.google.com/support/conversionuniversity/
- published: 14 Sep 2007
- views: 104102
- author: Google
Larry Freed, Foresee: Customer Experience Analytics @ Next Gen Customer Experience 2013
- Order: Reorder
- Duration: 40:00
- Updated: 13 Nov 2013
- author: eTailConference
Full transcript here: http://www.wbresearch.com/nextgencscanada/customer-experience-analytics.aspx Managing Forward Using Analytics Today To Drive Your Busin...
wn.com/Larry Freed, Foresee Customer Experience Analytics Next Gen Customer Experience 2013
Full transcript here: http://www.wbresearch.com/nextgencscanada/customer-experience-analytics.aspx Managing Forward Using Analytics Today To Drive Your Busin...
- published: 13 Nov 2013
- views: 132
- author: eTailConference
How Trane Accelerated Its B2B Customer Experience Metrics Using Data-Driven Insights
- Order: Reorder
- Duration: 52:15
- Updated: 05 Mar 2015
Trane Commercial’s Customer Insights team brought Tableau into its analytical toolbox to replace Excel for its B2B customer survey reporting. What followed is a success story for the team, the manufacturer and its many customers. In this session, you'll learn how Trane has developed interactive, branded Tableau dashboards to create, understand and track action plans to drive customer satisfaction and improve all elements of the business. See how the success of this implementation has brought visibility and kudos to a small team. Attendees from the manufacturing industry, those in the B2B space and especially those involved in customer survey reporting will benefit from this session.
wn.com/How Trane Accelerated Its B2B Customer Experience Metrics Using Data Driven Insights
Trane Commercial’s Customer Insights team brought Tableau into its analytical toolbox to replace Excel for its B2B customer survey reporting. What followed is a success story for the team, the manufacturer and its many customers. In this session, you'll learn how Trane has developed interactive, branded Tableau dashboards to create, understand and track action plans to drive customer satisfaction and improve all elements of the business. See how the success of this implementation has brought visibility and kudos to a small team. Attendees from the manufacturing industry, those in the B2B space and especially those involved in customer survey reporting will benefit from this session.
- published: 05 Mar 2015
- views: 4
CX Day Hangout: Metrics to Map Your Customer Experience Success
- Order: Reorder
- Duration: 0:00
- Updated: 15 Sep 2014
Ability to drive executive support and engagement in customer experience metrics and results can be challenging. It requires thoughtful selection and testing of leading and lagging indicators, and translation of data into clear communication of results, progress, and actions. In this Hangout we’ll discuss how to approach customer experience metrics in a manner similar to other business problems: find root causes, create full solutions, test, and learn.
wn.com/Cx Day Hangout Metrics To Map Your Customer Experience Success
Ability to drive executive support and engagement in customer experience metrics and results can be challenging. It requires thoughtful selection and testing of leading and lagging indicators, and translation of data into clear communication of results, progress, and actions. In this Hangout we’ll discuss how to approach customer experience metrics in a manner similar to other business problems: find root causes, create full solutions, test, and learn.
- published: 15 Sep 2014
- views: 0
My K9 Kennel from K9 Kennels (Whole actual customer experience)
- Order: Reorder
- Duration: 46:49
- Updated: 24 Aug 2014
- author: techforpets
K9 6' X 16' Expanded Metal Ultimate Kennel System . I spent nearly $2000 on this kennel and I am really having remorse in my purchase. I only purchased this...
wn.com/My K9 Kennel From K9 Kennels (Whole Actual Customer Experience)
K9 6' X 16' Expanded Metal Ultimate Kennel System . I spent nearly $2000 on this kennel and I am really having remorse in my purchase. I only purchased this...
- published: 29 May 2013
- views: 1769
- author: techforpets
Customer Experience Management
- Order: Reorder
- Duration: 55:57
- Updated: 12 Jun 2013
Discussion leaders, Ted Rubin, Chief Social Media Marketing Officer of Collective Bias, Shayna Beck, Retail Marketing and Social Media of The Vanguard Group, Inc., and Michael Lewis, Chairman and CEO of ILD Corp., Author, and Chairman of Social Strategy1, share how companies are staying a cut above competitors and boosting customer loyalty that improves organization-wide results.
wn.com/Customer Experience Management
Discussion leaders, Ted Rubin, Chief Social Media Marketing Officer of Collective Bias, Shayna Beck, Retail Marketing and Social Media of The Vanguard Group, Inc., and Michael Lewis, Chairman and CEO of ILD Corp., Author, and Chairman of Social Strategy1, share how companies are staying a cut above competitors and boosting customer loyalty that improves organization-wide results.
- published: 12 Jun 2013
- views: 684
Webinar Replay: Winning Strategies in Customer Experience Management
- Order: Reorder
- Duration: 61:19
- Updated: 12 Mar 2014
- author: mizemobile
Video from the m-ize sponsored webinar: Winning Strategies in Customer Experience Management. Thank you to our panelists: Sumair Dutta, Chief Customer Office...
wn.com/Webinar Replay Winning Strategies In Customer Experience Management
Video from the m-ize sponsored webinar: Winning Strategies in Customer Experience Management. Thank you to our panelists: Sumair Dutta, Chief Customer Office...
- published: 26 Feb 2014
- views: 177
- author: mizemobile
Proven Strategies For Designing Delightful Customer Experiences
- Order: Reorder
- Duration: 48:04
- Updated: 20 Jun 2014
- author: Adititechnologies
On-demand webinar to learn effective ways to reach out and retain your users across multiple devices. In this webinar, Justin Hamacher (Director UX Aditi Lit...
wn.com/Proven Strategies For Designing Delightful Customer Experiences
On-demand webinar to learn effective ways to reach out and retain your users across multiple devices. In this webinar, Justin Hamacher (Director UX Aditi Lit...
- published: 28 Feb 2014
- views: 143
- author: Adititechnologies
HEM 2012 Madrid - Customer Experience
- Order: Reorder
- Duration: 26:57
- Updated: 15 Sep 2013
- author: ESICmarketing
Ponencia íntegra de Flor de Esteban, Socio de Daemon Quest by Deloitte, sobre La Experiencia del Cliente como Pilar de la Diferenciación en el Hoy es Marketi...
wn.com/Hem 2012 Madrid Customer Experience
Ponencia íntegra de Flor de Esteban, Socio de Daemon Quest by Deloitte, sobre La Experiencia del Cliente como Pilar de la Diferenciación en el Hoy es Marketi...
- published: 27 Apr 2012
- views: 1119
- author: ESICmarketing
Cardone Zone - Customer Experience
- Order: Reorder
- Duration: 58:32
- Updated: 14 May 2013
- author: Grant Cardone
wn.com/Cardone Zone Customer Experience
The Emerging Customer Experience Platform Trend
In the past, organizations built websites, portals, and mobile apps, based on their internal silos. They did not realize how the web and customer expectation...
wn.com/The Emerging Customer Experience Platform Trend
In the past, organizations built websites, portals, and mobile apps, based on their internal silos. They did not realize how the web and customer expectation...
- published: 18 Oct 2013
- views: 532
- author: Backbase
The ROI of Customer Experience
- Order: Reorder
- Duration: 44:08
- Updated: 28 Mar 2013
- author: clicktoolsefm
In this 40 minute webinar, Clicktools CEO Dave Jackson shows how to get the C Suite on board with your customer experience and feedback program. The answer -...
wn.com/The Roi Of Customer Experience
In this 40 minute webinar, Clicktools CEO Dave Jackson shows how to get the C Suite on board with your customer experience and feedback program. The answer -...
- published: 28 Mar 2013
- views: 185
- author: clicktoolsefm
8 Customer Experience Trends for 2015 (Webinar)
- Order: Reorder
- Duration: 56:05
- Updated: 30 Jan 2015
This January 2015 Temkin Group webinar with Bruce Temkin gives an overview of the 8 customer experience trends that Temkin Group sees for 2015, along with the rationale for calling 2015 "The Year of the Employee."
Here's a link to the blog post about the trends: https://experiencematters.wordpress.com/2015/01/06/8-cx-trends-for-2015-the-year-of-the-employee/
wn.com/8 Customer Experience Trends For 2015 (Webinar)
This January 2015 Temkin Group webinar with Bruce Temkin gives an overview of the 8 customer experience trends that Temkin Group sees for 2015, along with the rationale for calling 2015 "The Year of the Employee."
Here's a link to the blog post about the trends: https://experiencematters.wordpress.com/2015/01/06/8-cx-trends-for-2015-the-year-of-the-employee/
- published: 30 Jan 2015
- views: 22
*Delivering Superior Customer Experience With Live Chat (1)
- Order: Reorder
- Duration: 57:39
- Updated: 10 Aug 2014
- author: Dreamforce Video
Web chat is growing in popularity as a way to engage with customers on the web. Join us to learn how Salesforce Live Agent can be used to create compelling s...
wn.com/Delivering Superior Customer Experience With Live Chat (1)
Web chat is growing in popularity as a way to engage with customers on the web. Join us to learn how Salesforce Live Agent can be used to create compelling s...
- published: 25 Nov 2013
- views: 1328
- author: Dreamforce Video
The Addressable Customer Experience in Travel
- Order: Reorder
- Duration: 35:42
- Updated: 05 Dec 2014
The disciplines of Brand/Experiential Marketing and Performance Marketing have evolved in isolation, consequently impacting the effectiveness of integrated marketing strategies.
While the power of consumer engagement lies at the intersection of these two worlds, bringing them together will fuel Facebook, Google, and 1 Party Mobile platforms are the main engagement tools used during a consumer’s travel decision journey.
These platforms are now highly addressable environments that enable advertisers to deliver rich, content-driven and engaging experiences at a large-scale. Delivering these highly targeted and personalized experiences across devices is no longer a thing of the past.
Using data and analytics, this workshop teaches a practical approach to creating addressable experiences that drive competitive advantage. This process enables travel brands to design compelling and unique experiences AND master complex tools, audience platforms, and organizational boundaries required to deliver these experiences. Best practices for audience planning and media optimization across these integrated channels will also be discussed.
wn.com/The Addressable Customer Experience In Travel
The disciplines of Brand/Experiential Marketing and Performance Marketing have evolved in isolation, consequently impacting the effectiveness of integrated marketing strategies.
While the power of consumer engagement lies at the intersection of these two worlds, bringing them together will fuel Facebook, Google, and 1 Party Mobile platforms are the main engagement tools used during a consumer’s travel decision journey.
These platforms are now highly addressable environments that enable advertisers to deliver rich, content-driven and engaging experiences at a large-scale. Delivering these highly targeted and personalized experiences across devices is no longer a thing of the past.
Using data and analytics, this workshop teaches a practical approach to creating addressable experiences that drive competitive advantage. This process enables travel brands to design compelling and unique experiences AND master complex tools, audience platforms, and organizational boundaries required to deliver these experiences. Best practices for audience planning and media optimization across these integrated channels will also be discussed.
- published: 05 Dec 2014
- views: 2
Ganesh Ayyar at Unleash the Next Digital Customer Experience Launch
- Order: Reorder
- Duration: 23:15
- Updated: 04 May 2015
The speech by Mphasis CEO Ganesh Ayyar at Unleash the Next Digital Customer Experience event held at New York City
wn.com/Ganesh Ayyar At Unleash The Next Digital Customer Experience Launch
The speech by Mphasis CEO Ganesh Ayyar at Unleash the Next Digital Customer Experience event held at New York City
- published: 04 May 2015
- views: 2
WEBINAR: Best Practice in Utilities Customer Experience
- Order: Reorder
- Duration: 46:41
- Updated: 17 Jul 2015
KPMG Nunwood’s 2014 UK Customer Experience Excellence Centre analysis identified utilities as a challenged sector in regards to customer experience. The relationship between consumers, retailers and suppliers in the UK energy sector is undergoing far reaching change, potentially transforming the dynamics of energy markets. The balance of power between consumers and suppliers is changing – with the consumer now more empowered than ever before. These changes, alongside the impact of the digital economy and smart technologies is leading the industry to the cusp of massive disruption.
In this presentation, we will provide insights on the current state of the market and identify ideas of value for energy providers to embrace. We will be taking a closer look at the leading US energy provider, and discussing what they do that makes them customer experience leaders.
wn.com/Webinar Best Practice In Utilities Customer Experience
KPMG Nunwood’s 2014 UK Customer Experience Excellence Centre analysis identified utilities as a challenged sector in regards to customer experience. The relationship between consumers, retailers and suppliers in the UK energy sector is undergoing far reaching change, potentially transforming the dynamics of energy markets. The balance of power between consumers and suppliers is changing – with the consumer now more empowered than ever before. These changes, alongside the impact of the digital economy and smart technologies is leading the industry to the cusp of massive disruption.
In this presentation, we will provide insights on the current state of the market and identify ideas of value for energy providers to embrace. We will be taking a closer look at the leading US energy provider, and discussing what they do that makes them customer experience leaders.
- published: 17 Jul 2015
- views: 3
3 Ways to Leverage Speech Analytics for a Better Customer Experience - CallMiner Webinar
- Order: Reorder
- Duration: 61:39
- Updated: 05 Jun 2014
- author: CallMiner01
View this complimentary webinar to learn how CBE Companies has used speech analytics to improve the customer experience through systematic call review and co...
wn.com/3 Ways To Leverage Speech Analytics For A Better Customer Experience Callminer Webinar
View this complimentary webinar to learn how CBE Companies has used speech analytics to improve the customer experience through systematic call review and co...
- published: 30 Jul 2013
- views: 219
- author: CallMiner01
- Playlist
- Chat
4:39
Why The Best CEO's Invest in Customer Experience
http://michelfalcon.com/ I put together this compilation video for you to hear what Steve ...
published: 30 Aug 2013
author: Michel Falcon
Why The Best CEO's Invest in Customer Experience
Why The Best CEO's Invest in Customer Experience
- published: 30 Aug 2013
- views: 5305
- author: Michel Falcon
3:42
What is Customer Experience Management (CEM)?
Customer Experience Management helps Companies to increase: - Customer Loyalty - Sales Per...
published: 11 Nov 2013
author: Frédéric Monard
What is Customer Experience Management (CEM)?
What is Customer Experience Management (CEM)?
- published: 11 Nov 2013
- views: 1705
- author: Frédéric Monard
44:31
Kerry Bodine, "From User Experience to Customer Experience"
We've entered the Age of the Customer — an era where a focus on customers matters more tha...
published: 02 Jun 2014
author: WebVisions
Kerry Bodine, "From User Experience to Customer Experience"
Kerry Bodine, "From User Experience to Customer Experience"
- published: 02 Jun 2014
- views: 385
- author: WebVisions
5:03
Customer Experience as competitive advantage
Learn more at PwC.com - http://pwc.to/1yMT2PI
Your brand is only as strong as the experien...
published: 15 Dec 2014
Customer Experience as competitive advantage
Customer Experience as competitive advantage
- published: 15 Dec 2014
- views: 186
24:15
Amazon's Customer Experience Strategy - Werner Voegels
Presentation from Werner Voegels, CTO of Amazon from the Telco 2.0 Executive Brainstorm....
published: 20 Jul 2012
author: Telco2Initiative
Amazon's Customer Experience Strategy - Werner Voegels
Amazon's Customer Experience Strategy - Werner Voegels
- published: 20 Jul 2012
- views: 2844
- author: Telco2Initiative
3:36
The Six Laws of Customer Experience (Temkin Group)
The six laws of customer experience are meant to empower highly effective customer experie...
published: 18 Oct 2014
The Six Laws of Customer Experience (Temkin Group)
The Six Laws of Customer Experience (Temkin Group)
- published: 18 Oct 2014
- views: 7
2:52
Driving Customer Experience Transformation
Video explains how to drive sustainable customer experience improvements by focusing holis...
published: 29 Sep 2014
Driving Customer Experience Transformation
Driving Customer Experience Transformation
- published: 29 Sep 2014
- views: 151
3:21
What is Customer Experience?
Ensuring a great multi-channel customer experience, hinges on an organizations' ability to...
published: 12 Jul 2012
author: IQPCExchange
What is Customer Experience?
What is Customer Experience?
- published: 12 Jul 2012
- views: 15132
- author: IQPCExchange
1:39
Car Breakdown - a movie about great customer experience
I just love that video (thank you for whoever has done the original version of it)! The mo...
published: 02 Dec 2011
author: Janne Ohtonen
Car Breakdown - a movie about great customer experience
Car Breakdown - a movie about great customer experience
- published: 02 Dec 2011
- views: 8920
- author: Janne Ohtonen
1:57
What is a Customer Experience?
Right now, in this precise moment, you are delivering an experience to your customers. Do ...
published: 07 Feb 2011
author: custvox
What is a Customer Experience?
What is a Customer Experience?
- published: 07 Feb 2011
- views: 34579
- author: custvox
2:58
5 Customer Experience Mistakes - Grant Rant #88
http://www.GrantCardone.com/ -5 Customer Experience Mistakes What Customers Hate - Why Cus...
published: 22 Mar 2012
author: Grant Cardone
5 Customer Experience Mistakes - Grant Rant #88
5 Customer Experience Mistakes - Grant Rant #88
- published: 22 Mar 2012
- views: 27629
- author: Grant Cardone
91:27
Seminar: Unveiling the opportunities in Customer Experience Management (CXM)
Martin Smith, Head of Marketing Adobe Campaign, hosts this Digital Journey breakfast semin...
published: 08 Jul 2014
author: Adobe Marketing Cloud
Seminar: Unveiling the opportunities in Customer Experience Management (CXM)
Seminar: Unveiling the opportunities in Customer Experience Management (CXM)
- published: 08 Jul 2014
- views: 124
- author: Adobe Marketing Cloud
1:07
5 Star Customer Experience
Song: ©Chain Reaction by Carly Comando....
published: 28 Jul 2011
author: Goodlife Realty
5 Star Customer Experience
5 Star Customer Experience
- published: 28 Jul 2011
- views: 21508
- author: Goodlife Realty
3:30
The future of customer experience
BlackBerry takes a look into the future of customer experience. This videos depicts what t...
published: 31 May 2012
The future of customer experience
The future of customer experience
- published: 31 May 2012
- views: 158001
- Playlist
- Chat
1:57
Ciena's Focus on Customer Experience
Sandra Fornasier, Ciena's Director of Customer Experience, talks about the work being done...
published: 03 Sep 2015
Ciena's Focus on Customer Experience
Ciena's Focus on Customer Experience
- published: 03 Sep 2015
- views: 3
58:30
Webinar - Improve Customer Experience with Complete Test Coverage for Bursty Data Traffic Applicatio
Webinar - Improve Customer Experience with Complete Test Coverage for Bursty Data Traffic ...
published: 03 Sep 2015
Webinar - Improve Customer Experience with Complete Test Coverage for Bursty Data Traffic Applicatio
Webinar - Improve Customer Experience with Complete Test Coverage for Bursty Data Traffic Applicatio
- published: 03 Sep 2015
- views: 0
11:34
2015 VMworld USA - Steve Flanders @smflanders - The importance of customer experience
VMworld is a conference about technology. With so many products and solutions on the marke...
published: 03 Sep 2015
2015 VMworld USA - Steve Flanders @smflanders - The importance of customer experience
2015 VMworld USA - Steve Flanders @smflanders - The importance of customer experience
- published: 03 Sep 2015
- views: 0
6:32
How Do You Engage Frontline Employees in Improving the Customer Experience
Your frontline employees determine so much of the experience that your customers have with...
published: 03 Sep 2015
How Do You Engage Frontline Employees in Improving the Customer Experience
How Do You Engage Frontline Employees in Improving the Customer Experience
- published: 03 Sep 2015
- views: 7
1:38
Hello Jon, Check out this video on the 2015 Sonata Hybrid at Tameron Hyundai in Hoover, AL
Shop our giant inventory at www.tameronhyundai.net and take a look at our amazing deals, s...
published: 03 Sep 2015
Hello Jon, Check out this video on the 2015 Sonata Hybrid at Tameron Hyundai in Hoover, AL
Hello Jon, Check out this video on the 2015 Sonata Hybrid at Tameron Hyundai in Hoover, AL
- published: 03 Sep 2015
- views: 0
3:17
Hostgator EXPOSED | A Real Customer Experience Revealed
Use Coupon: HOST2015GATOR To Get Your First Month Of Web Hosting For Just $0.01 From http:...
published: 03 Sep 2015
Hostgator EXPOSED | A Real Customer Experience Revealed
Hostgator EXPOSED | A Real Customer Experience Revealed
- published: 03 Sep 2015
- views: 76
2:53
Watch How Telecom Italia Delivers Amazing Customer Experiences
See how Telecom Italia delivers amazing customer experiences using Adobe Experience Manage...
published: 03 Sep 2015
Watch How Telecom Italia Delivers Amazing Customer Experiences
Watch How Telecom Italia Delivers Amazing Customer Experiences
- published: 03 Sep 2015
- views: 16
2:36
Email Marketing: Learning about your customer
Watch the full session at http://www.marketingsherpa.com/replays
Marketers know that auto...
published: 03 Sep 2015
Email Marketing: Learning about your customer
Email Marketing: Learning about your customer
- published: 03 Sep 2015
- views: 11
18:02
Building Partnerships for a Safe Customer & Associate Experience
After joining 7-Eleven in 2010, Mark Stinde, VP of Asset Protection, and his team helped r...
published: 03 Sep 2015
Building Partnerships for a Safe Customer & Associate Experience
Building Partnerships for a Safe Customer & Associate Experience
- published: 03 Sep 2015
- views: 31
- Playlist
- Chat
58:08
RCR Wireless Editorial Webinar: Customer Experience Management
Telecom software is increasingly being used by mobile operators to manage the customer exp...
published: 28 Oct 2014
RCR Wireless Editorial Webinar: Customer Experience Management
RCR Wireless Editorial Webinar: Customer Experience Management
- published: 28 Oct 2014
- views: 232
25:28
Google Analytics - Optimizing Customer Experiences
Tom Leung describes how to implement a variety of testing scenarios using Website Optimize...
published: 14 Sep 2007
author: Google
Google Analytics - Optimizing Customer Experiences
Google Analytics - Optimizing Customer Experiences
- published: 14 Sep 2007
- views: 104102
- author: Google
40:00
Larry Freed, Foresee: Customer Experience Analytics @ Next Gen Customer Experience 2013
Full transcript here: http://www.wbresearch.com/nextgencscanada/customer-experience-analyt...
published: 13 Nov 2013
author: eTailConference
Larry Freed, Foresee: Customer Experience Analytics @ Next Gen Customer Experience 2013
Larry Freed, Foresee: Customer Experience Analytics @ Next Gen Customer Experience 2013
- published: 13 Nov 2013
- views: 132
- author: eTailConference
52:15
How Trane Accelerated Its B2B Customer Experience Metrics Using Data-Driven Insights
Trane Commercial’s Customer Insights team brought Tableau into its analytical toolbox to r...
published: 05 Mar 2015
How Trane Accelerated Its B2B Customer Experience Metrics Using Data-Driven Insights
How Trane Accelerated Its B2B Customer Experience Metrics Using Data-Driven Insights
- published: 05 Mar 2015
- views: 4
0:00
CX Day Hangout: Metrics to Map Your Customer Experience Success
Ability to drive executive support and engagement in customer experience metrics and resul...
published: 15 Sep 2014
CX Day Hangout: Metrics to Map Your Customer Experience Success
CX Day Hangout: Metrics to Map Your Customer Experience Success
- published: 15 Sep 2014
- views: 0
46:49
My K9 Kennel from K9 Kennels (Whole actual customer experience)
K9 6' X 16' Expanded Metal Ultimate Kennel System . I spent nearly $2000 on this kennel an...
published: 29 May 2013
author: techforpets
My K9 Kennel from K9 Kennels (Whole actual customer experience)
My K9 Kennel from K9 Kennels (Whole actual customer experience)
- published: 29 May 2013
- views: 1769
- author: techforpets
55:57
Customer Experience Management
Discussion leaders, Ted Rubin, Chief Social Media Marketing Officer of Collective Bias, Sh...
published: 12 Jun 2013
Customer Experience Management
Customer Experience Management
- published: 12 Jun 2013
- views: 684
61:19
Webinar Replay: Winning Strategies in Customer Experience Management
Video from the m-ize sponsored webinar: Winning Strategies in Customer Experience Manageme...
published: 26 Feb 2014
author: mizemobile
Webinar Replay: Winning Strategies in Customer Experience Management
Webinar Replay: Winning Strategies in Customer Experience Management
- published: 26 Feb 2014
- views: 177
- author: mizemobile
48:04
Proven Strategies For Designing Delightful Customer Experiences
On-demand webinar to learn effective ways to reach out and retain your users across multip...
published: 28 Feb 2014
author: Adititechnologies
Proven Strategies For Designing Delightful Customer Experiences
Proven Strategies For Designing Delightful Customer Experiences
- published: 28 Feb 2014
- views: 143
- author: Adititechnologies
26:57
HEM 2012 Madrid - Customer Experience
Ponencia íntegra de Flor de Esteban, Socio de Daemon Quest by Deloitte, sobre La Experienc...
published: 27 Apr 2012
author: ESICmarketing
HEM 2012 Madrid - Customer Experience
HEM 2012 Madrid - Customer Experience
- published: 27 Apr 2012
- views: 1119
- author: ESICmarketing
58:32
Cardone Zone - Customer Experience
...
published: 01 Mar 2013
author: Grant Cardone
Cardone Zone - Customer Experience
Cardone Zone - Customer Experience
- published: 01 Mar 2013
- author: Grant Cardone
62:34
The Emerging Customer Experience Platform Trend
In the past, organizations built websites, portals, and mobile apps, based on their intern...
published: 18 Oct 2013
author: Backbase
The Emerging Customer Experience Platform Trend
The Emerging Customer Experience Platform Trend
- published: 18 Oct 2013
- views: 532
- author: Backbase
44:08
The ROI of Customer Experience
In this 40 minute webinar, Clicktools CEO Dave Jackson shows how to get the C Suite on boa...
published: 28 Mar 2013
author: clicktoolsefm
The ROI of Customer Experience
The ROI of Customer Experience
- published: 28 Mar 2013
- views: 185
- author: clicktoolsefm
56:05
8 Customer Experience Trends for 2015 (Webinar)
This January 2015 Temkin Group webinar with Bruce Temkin gives an overview of the 8 custom...
published: 30 Jan 2015
8 Customer Experience Trends for 2015 (Webinar)
8 Customer Experience Trends for 2015 (Webinar)
- published: 30 Jan 2015
- views: 22
photo: AP / AP Photo
26 Sep 2015
Saudi Arabia's most senior cleric, the grand mufti, has said Thursday's stampede that killed more than 700 people at the annual Muslim pilgrimage to Mecca was beyond human control. He told the interior minister, Crown Prince Mohammed bin Nayef, that he was not to blame for the tragedy. Iran and several other countries have criticised Saudi authorities for the way they handled safety issues ... King Salman has ordered a safety review ... ....
photo: WN / Imran Nissar
26 Sep 2015
Starring Bollywood icon Priyanka Chopra, the ABC thriller follows a group of newbie FBI recruits, including Alex Parrish (Chopra), who is framed for the biggest terrorist attack on New York City since 9/11. [...] Chopra makes an impressive American debut as Alex ... > ....
photo: Public Domain / NASA, ESA, and The Hubble Heritage Team STScI/AURA)
25 Sep 2015
NASA has released an absolutely beautiful photo taken by the Hubble Space Telescope of the debris of a star that exploded 8,000 years ago. You’re looking at the Veil Nebula, a supernova remnant more than 2,000 light-years away ... Read this next....
photo: AP / Jake Simkin
26 Sep 2015
Syrian rebels trained by the United States gave some of their equipment to the al Qaeda-linked Nusra Front in exchange for safe passage, a US military spokesman said. It is the latest blow to a troubled US effort to train local partners to fight Islamic State militants ... He had earlier said all weapons and equipment issued to the rebels remained under their control ... Reuters ....
photo: AP
25 Sep 2015
As the body count from the horrific Hajj stampede reached 719, the backlash started. Within hours, Saudi Arabia's regional rival Iran had laid the blame for the deaths squarely on the heads of the House of Saud. Saudi officials, by contrast, claimed "some pilgrims who didn't follow the guidelines issued" may have been responsible for the sudden crush on the half-mile-long, five-storey Jamarat Bridge near Mecca ... Haj stampede ... READ ALSO ... ....
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The Examiner
26 Sep 2015
If you looking forward to building a strong relationship with your clients right now, it is critical to incorporate Customer Relationships Management (CRM) into your business strategy, which is essential in developing outstanding customer experience ... Your product or service may be excellent, but the customer experience can be undermined by late delivery or inaccurate invoicing ... Build a customer-centric business....
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Email Remains the Backbone to Engaging Today’s Multi-Channel Consumer, According to IBM Study (IBM Danmark ...
Public Technologies26 Sep 2015
'In an industry that's evolving at the speed of light, email, when leveraged in context of the customer's experiences, remains one of the most effective ways for brands to engage with the always on consumer,' said Deepak Advani, General Manager, IBM Commerce ... IBM Commerce helps clients understand customer behavior and use insights to help deliver highly personalized and relevant experiences at every touch point....
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Email Remains the Backbone to Engaging Today’s Multi-Channel Consumer, According to IBM Study (IBM Ireland ...
Public Technologies26 Sep 2015
'In an industry that's evolving at the speed of light, email, when leveraged in context of the customer's experiences, remains one of the most effective ways for brands to engage with the always on consumer,' said Deepak Advani, General Manager, IBM Commerce ... IBM Commerce helps clients understand customer behavior and use insights to help deliver highly personalized and relevant experiences at every touch point....
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The Los Angeles Times
26 Sep 2015
A potential Dollar Shave Club customer laid down an unusual challenge to the company on its Facebook page not long ago ... It would be cheaper and less hassle to contract with a third-party customer service firm, which Dollar Shave Club does to complement its in-house team ... Seventy-five percent of sales come from return customers, so it’s important for us to control the customer experience as much as possible.”....
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Public Technologies
26 Sep 2015
FSNN), a leading cloud services provider, announced today that its SIP Trunking solution has been rated compliant with key Unified Communications solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance....
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Public Technologies
26 Sep 2015
(Source ... Cookies are small files stored in your browser and are used by most websites to help personalise your web experience ... When you first enter our site we place analytics cookies on your device to help us understand how customers use our site. We use this to improve your customer experience....
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Jamaica Observer
26 Sep 2015
The workshop was filled with vibrant presentations from a multiplicity of veterans in retail, marketing and customer service ... Creative Director of Karen Booker Design Group Karen Booker spoke about store aesthetics to improve the customer experience, outlining that a combination of good customer service and a dazzling ambiance will create new customers and encourage customer loyalty....
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Visa and The Princess Margaret Cancer Foundation Set to Score With Future of Fundraising Pilot Project
Stockhouse26 Sep 2015
"Working with Visa, the Princess Margaret Cancer Foundation and Global Payments is a fantastic opportunity to make our shared vision of the evolution of payments driven by customer experience a reality ... Visa's innovations, however, enable its financial institution customers to offer consumers more choices ... solutions driven by customer needs globally....
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Public Technologies
26 Sep 2015
Indra Financial Services will now include this tool built with Watson Q&A;, to provide users with real-time answers and expertise to customer enquiries, further improving operational efficiency for processing these banks' card payments ... Volume's platform reduces the time, cost and complexity of honing salespeople's product expertise while providing an engaging customer experience to inform purchasing decisions quickly....
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Public Technologies
26 Sep 2015
Indra Financial Services will now include this tool built with Watson Q&A;, to provide users with real-time answers and expertise to customer enquiries, further improving operational efficiency for processing these banks' card payments ... Volume's platform reduces the time, cost and complexity of honing salespeople's product expertise while providing an engaging customer experience to inform purchasing decisions quickly....
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Public Technologies
26 Sep 2015
Indra Financial Services will now include this tool built with Watson Q&A;, to provide users with real-time answers and expertise to customer enquiries, further improving operational efficiency for processing these banks' card payments ... Volume's platform reduces the time, cost and complexity of honing salespeople's product expertise while providing an engaging customer experience to inform purchasing decisions quickly....
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Public Technologies
26 Sep 2015
Mary Navarro, Senior EVP and Retail and Business Banking Director at Huntington Bancshares, again has been named one of 'The 25 Most Powerful Women in Banking.' Maria Tedesco, Managing Director of Retail Banking and Customer Experience at Santander Bank, N.A., and Nandita Bakhshi, EVP and Head of Consumer Banking at TD Bank, are among 'The Top 25 ......
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Public Technologies
25 Sep 2015
The demand for self-service customer experience is literally exploding ... A customer's first and ongoing customer experience is strongly influenced by how a company provides knowledge, both internally and externally ... To capitalize on it, you must identify and take action at the moment of opportunity within each customer experience ... Engage in the self-service customer experience revolution and take advantage of its outcomes....
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