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This page contains text from Wikipedia, the Free Encyclopedia -
http://en.wikipedia.org/wiki/ISO_(disambiguation)
This article is licensed under the Creative Commons Attribution-ShareAlike 3.0 Unported License, which means that you can copy and modify it as long as the entire work (including additions) remains under this license.
This article is licensed under the Creative Commons Attribution-ShareAlike 3.0 Unported License, which means that you can copy and modify it as long as the entire work (including additions) remains under this license.
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Introduction to the ISO/IEC 20000 Standard
Introduction to the ISO/IEC 20000 Standard -
Você conhece ITIL? E a ISO 20000?
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Nesta aula, Renê Chiari interpreta os requisitos da norma ISO/IEC 20000 para o gerenciamento de incidentes e requisições de serviço. Esta aula faz parte do treinamento "Fundamentos em ISO 20.000", que você pode encontrar na COMMUNIT.TV Inscreva-se em: http://communit.tv Baixe materiais gratuitos http://communit.com.br -
ISO/IEC 20000 Webinar
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Jack Probst, a Principal Consultant at Pink Elephant, is serving as a US Task Group (TG) Leader. Jack's TG is focused on IT Service Management standards serv... -
Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000
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Learn about ISO/IEC 20000 2011:IT Service Management from GogoTraining
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http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free! It is important to note that ISO/IEC 20000 IT Se... -
IT Service Management ISO/IEC 20000
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This video talks about: 1.Structure of the training 2.ISO/IEC 20000 certification and course outline 3.Examination format 4.Agenda 5.Welcome and administration 6.Introduction to IT Service management 7.Content of ISO/ IEC 20000 8.Section 1-5 Basics 9.Content of ISO/IEC 20000 10.Section 6-10 - IT Service Management Processes - Resolution Process 11.Control Process, Release Process 12.Service Delivery Process 13.Relationship process 14.Classification and Preview 15.Goal of the Slide Set Click the following link for more details http://goo.gl/HQO7oE -
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think
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Selecionando Fornecedores de Outsourcing de TI com base na ISOIEC 20000
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IT Service Management Document Templates for ISO/IEC 20000
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Short video explaining how the document template set for ISO/IEC 20000 can save you time and money in implementing IT service management according to the ISO/IEC 20000 standard. You can purchase the templates at www.publicit.co.uk. -
Learn about ISO/IEC 20000: Plan, Do, Check, Act (PDCA) from GogoTraining
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5º Webinar EXIN - Errores comunes al preparar una certificación ISOIEC 20000
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ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
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22º Webinar EXIN en Castellano Gestión de Servicios con ISOIEC 20000 de tener una ISO, el siguiente
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Lançamento ISO/IEC 20000 - Jose Maria Fiolino Soula
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Introduction to the ISO/IEC 20000 Standard
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An introduction to the ISO/IEC 20000 international standard for IT service management. -
Você conhece ITIL? E a ISO 20000?
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Nesta aula, Renê Chiari interpreta os requisitos da norma ISO/IEC 20000 para o gerenciamento de incidentes e requisições de serviço. Esta aula faz parte do treinamento "Fundamentos em ISO 20.000", que você pode encontrar na COMMUNIT.TV Inscreva-se em: http://communit.tv Baixe materiais gratuitos http://communit.com.br -
ISO/IEC 20000 Webinar
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Jack Probst, a Principal Consultant at Pink Elephant, is serving as a US Task Group (TG) Leader. Jack's TG is focused on IT Service Management standards serv... -
Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000
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Learn about ISO/IEC 20000 2011:IT Service Management from GogoTraining
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http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free! It is important to note that ISO/IEC 20000 IT Se... -
IT Service Management ISO/IEC 20000
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This video talks about: 1.Structure of the training 2.ISO/IEC 20000 certification and course outline 3.Examination format 4.Agenda 5.Welcome and administration 6.Introduction to IT Service management 7.Content of ISO/ IEC 20000 8.Section 1-5 Basics 9.Content of ISO/IEC 20000 10.Section 6-10 - IT Service Management Processes - Resolution Process 11.Control Process, Release Process 12.Service Delivery Process 13.Relationship process 14.Classification and Preview 15.Goal of the Slide Set Click the following link for more details http://goo.gl/HQO7oE -
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think
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Selecionando Fornecedores de Outsourcing de TI com base na ISOIEC 20000
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IT Service Management Document Templates for ISO/IEC 20000
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Short video explaining how the document template set for ISO/IEC 20000 can save you time and money in implementing IT service management according to the ISO/IEC 20000 standard. You can purchase the templates at www.publicit.co.uk. -
Learn about ISO/IEC 20000: Plan, Do, Check, Act (PDCA) from GogoTraining
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5º Webinar EXIN - Errores comunes al preparar una certificación ISOIEC 20000
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ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
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22º Webinar EXIN en Castellano Gestión de Servicios con ISOIEC 20000 de tener una ISO, el siguiente
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Lançamento ISO/IEC 20000 - Jose Maria Fiolino Soula
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2014 AZ ITSM Summit Keynote - ISO IEC 20000 Certification and the Public Sector
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ISO IEC 20000 Introduction Toolkit
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https://store.theartofservice.com/iso-iec-20000-introduction-toolkit.html In addition, the toolkit will provide you with useful documents, information on educational resources available and easy to use fact sheets that can be used and distributed within your organization. Presentations can be used to educate or be used as the basis for management presentations or when making business cases for ISO/IEC 20000 implementation. -
Mejoras en la ISO/IEC 20000:2011
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ISO/IEC 20000-1:2011 -sertifikaatin luovutus 16.5.2014
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Lue tiedote: https://www.canon.fi/About_Us/Press_Centre/Press_Releases/Corporate_News/Canonin_MPS_palvelulle_ISO_20000_sertifikaatti.aspx -
Learn about ISO/IEC 20000: IT Service Management Associate from GogoTraining
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ITIL and ISO/IEC 20000
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Presentation by Shirley Lacy, Director, Connectsphere. -
ISO/IEC 20000 training. Baku Azerbaijan
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Azərbaycan Standartlaşdırma və Sertifikatlaşdırma İnstitutunun Britaniya Standartlar İnstitutu ilə birgə keçirddiyi İSO 20000 uzrə təlimlər. -
ISO IEC 20000
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ISO IEC 20000 - IT Service Management. -
AITIL Presenta ISO/IEC 20000
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Introducción a ISO/IEC 20000 para certificación del sistema de gestión de Servicios TIC.
Introduction to the ISO/IEC 20000 Standard
- Duration: 14:47
- Updated: 22 May 2014
- author: kenpholmes
An introduction to the ISO/IEC 20000 international standard for IT service management.
http://wn.com/Introduction_to_the_ISO_IEC_20000_Standard
An introduction to the ISO/IEC 20000 international standard for IT service management.
- published: 18 Mar 2011
- views: 2185
- author: kenpholmes
Você conhece ITIL? E a ISO 20000?
- Duration: 8:54
- Updated: 27 Feb 2014
Nesta aula, Renê Chiari interpreta os requisitos da norma ISO/IEC 20000 para o gerenciamento de incidentes e requisições de serviço.
Esta aula faz parte do treinamento "Fundamentos em ISO 20.000", que você pode encontrar na COMMUNIT.TV
Inscreva-se em: http://communit.tv
Baixe materiais gratuitos http://communit.com.br
http://wn.com/Você_conhece_ITIL?_E_a_ISO_20000?
Nesta aula, Renê Chiari interpreta os requisitos da norma ISO/IEC 20000 para o gerenciamento de incidentes e requisições de serviço.
Esta aula faz parte do treinamento "Fundamentos em ISO 20.000", que você pode encontrar na COMMUNIT.TV
Inscreva-se em: http://communit.tv
Baixe materiais gratuitos http://communit.com.br
- published: 27 Feb 2014
- views: 55
ISO/IEC 20000 Webinar
- Duration: 25:26
- Updated: 12 Aug 2014
- author: PinkerTube
Jack Probst, a Principal Consultant at Pink Elephant, is serving as a US Task Group (TG) Leader. Jack's TG is focused on IT Service Management standards serv...
http://wn.com/ISO_IEC_20000_Webinar
Jack Probst, a Principal Consultant at Pink Elephant, is serving as a US Task Group (TG) Leader. Jack's TG is focused on IT Service Management standards serv...
- published: 27 May 2011
- views: 6843
- author: PinkerTube
Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000
- Duration: 5:35
- Updated: 05 Jun 2014
La ISO 20000 es la norma de mayor difusión en el mundo específicamente dirigida a la gestión de los servicios de TI. La ISO 20000 fue desarrollada en respuesta a la necesidad de establecer procesos y procedimientos para minimizar los riesgos en los negocios provenientes de un colapso técnico del sistema de TI de las organizaciones.
ISO 20000 describe un conjunto integrado de procesos que permiten prestar en forma eficaz servicios de TI a las organizaciones y a sus clientes. La esperada publicación de la ISO 20000 el 15 de diciembre de 2005 ha representado un gran paso adelante hacia el reconocimiento internacional y el desarrollo de la certificación de los sistemas de gestión de servicios TI.
Con la implantación de la Norma ISO 20000 se logra que los servicios TI estén orientados al negocio, es decir, el objetivo básico y fundamental del área de explotación/ producción es dar un servicio con la máxima calidad bien a la propia organización, o bien a sus clientes externos.
http://wn.com/Sistemas_de_Gestión_de_la_Calidad_en_Servicios_TI_ISO_IEC_20000
La ISO 20000 es la norma de mayor difusión en el mundo específicamente dirigida a la gestión de los servicios de TI. La ISO 20000 fue desarrollada en respuesta a la necesidad de establecer procesos y procedimientos para minimizar los riesgos en los negocios provenientes de un colapso técnico del sistema de TI de las organizaciones.
ISO 20000 describe un conjunto integrado de procesos que permiten prestar en forma eficaz servicios de TI a las organizaciones y a sus clientes. La esperada publicación de la ISO 20000 el 15 de diciembre de 2005 ha representado un gran paso adelante hacia el reconocimiento internacional y el desarrollo de la certificación de los sistemas de gestión de servicios TI.
Con la implantación de la Norma ISO 20000 se logra que los servicios TI estén orientados al negocio, es decir, el objetivo básico y fundamental del área de explotación/ producción es dar un servicio con la máxima calidad bien a la propia organización, o bien a sus clientes externos.
- published: 05 Jun 2014
- views: 5
Learn about ISO/IEC 20000 2011:IT Service Management from GogoTraining
- Duration: 9:53
- Updated: 14 May 2014
- author: GogoTraining
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free! It is important to note that ISO/IEC 20000 IT Se...
http://wn.com/Learn_about_ISO_IEC_20000_2011_IT_Service_Management_from_GogoTraining
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free! It is important to note that ISO/IEC 20000 IT Se...
- published: 09 May 2014
- views: 64
- author: GogoTraining
IT Service Management ISO/IEC 20000
- Duration: 10:21
- Updated: 23 Jan 2014
This video talks about:
1.Structure of the training
2.ISO/IEC 20000 certification and course outline
3.Examination format
4.Agenda
5.Welcome and administration
6.Introduction to IT Service management
7.Content of ISO/ IEC 20000
8.Section 1-5 Basics
9.Content of ISO/IEC 20000
10.Section 6-10 - IT Service Management Processes - Resolution Process
11.Control Process, Release Process
12.Service Delivery Process
13.Relationship process
14.Classification and Preview
15.Goal of the Slide Set
Click the following link for more details http://goo.gl/HQO7oE
http://wn.com/IT_Service_Management_ISO_IEC_20000
This video talks about:
1.Structure of the training
2.ISO/IEC 20000 certification and course outline
3.Examination format
4.Agenda
5.Welcome and administration
6.Introduction to IT Service management
7.Content of ISO/ IEC 20000
8.Section 1-5 Basics
9.Content of ISO/IEC 20000
10.Section 6-10 - IT Service Management Processes - Resolution Process
11.Control Process, Release Process
12.Service Delivery Process
13.Relationship process
14.Classification and Preview
15.Goal of the Slide Set
Click the following link for more details http://goo.gl/HQO7oE
- published: 23 Jan 2014
- views: 44
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think
- Duration: 64:36
- Updated: 09 Feb 2014
- author: ITSM Academy
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think with Subrata Guha, IT Services Program Manager, UL DQS.
http://wn.com/How_Your_Organization_Can_Become_ISO_IEC_20000_Certified_...It's_easier_than_you_think
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think with Subrata Guha, IT Services Program Manager, UL DQS.
- published: 19 Jul 2013
- views: 759
- author: ITSM Academy
Selecionando Fornecedores de Outsourcing de TI com base na ISOIEC 20000
- Duration: 75:51
- Updated: 07 Nov 2013
http://wn.com/Selecionando_Fornecedores_de_Outsourcing_de_TI_com_base_na_ISOIEC_20000
- published: 07 Nov 2013
- views: 8
IT Service Management Document Templates for ISO/IEC 20000
- Duration: 1:49
- Updated: 21 Oct 2014
Short video explaining how the document template set for ISO/IEC 20000 can save you time and money in implementing IT service management according to the ISO/IEC 20000 standard. You can purchase the templates at www.publicit.co.uk.
http://wn.com/IT_Service_Management_Document_Templates_for_ISO_IEC_20000
Short video explaining how the document template set for ISO/IEC 20000 can save you time and money in implementing IT service management according to the ISO/IEC 20000 standard. You can purchase the templates at www.publicit.co.uk.
- published: 21 Oct 2014
- views: 1
Learn about ISO/IEC 20000: Plan, Do, Check, Act (PDCA) from GogoTraining
- Duration: 12:48
- Updated: 13 May 2014
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free!
In this video from ISO/IEC 20000: Plan, Do, Check, Act (PDCA) from GogoTraining, you will learn about Deming applied to 20000, audits and reviews, and the SMS applied.
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free!
http://wn.com/Learn_about_ISO_IEC_20000_Plan,_Do,_Check,_Act_(PDCA)_from_GogoTraining
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free!
In this video from ISO/IEC 20000: Plan, Do, Check, Act (PDCA) from GogoTraining, you will learn about Deming applied to 20000, audits and reviews, and the SMS applied.
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free!
- published: 13 May 2014
- views: 2
5º Webinar EXIN - Errores comunes al preparar una certificación ISOIEC 20000
- Duration: 77:28
- Updated: 30 Jan 2013
- author: EXINexams
Errores comunes al preparar una certificación ISO/IEC 20000 / Common mistakes when preparing an ISO / IEC 20000.
http://wn.com/5º_Webinar_EXIN_-_Errores_comunes_al_preparar_una_certificación_ISOIEC_20000
Errores comunes al preparar una certificación ISO/IEC 20000 / Common mistakes when preparing an ISO / IEC 20000.
- published: 28 Dec 2012
- views: 153
- author: EXINexams
ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
- Duration: 1:55
- Updated: 20 Mar 2014
- author: IT Governance
Download a free demo of this toolkit here: http://www.itgovernance.co.uk/products/3370 ITIL®: The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit makes IT...
http://wn.com/ITSM,_ITIL®_&_ISO_IEC_20000_Implementation_Toolkit
Download a free demo of this toolkit here: http://www.itgovernance.co.uk/products/3370 ITIL®: The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit makes IT...
- published: 20 Oct 2011
- views: 697
- author: IT Governance
22º Webinar EXIN en Castellano Gestión de Servicios con ISOIEC 20000 de tener una ISO, el siguiente
- Duration: 67:22
- Updated: 30 Aug 2013
http://wn.com/22º_Webinar_EXIN_en_Castellano_Gestión_de_Servicios_con_ISOIEC_20000_de_tener_una_ISO,_el_siguiente
- published: 30 Aug 2013
- views: 38
Lançamento ISO/IEC 20000 - Jose Maria Fiolino Soula
- Duration: 3:01
- Updated: 19 Sep 2013
http://wn.com/Lançamento_ISO_IEC_20000_-_Jose_Maria_Fiolino_Soula
- published: 19 Sep 2013
- views: 20
2014 AZ ITSM Summit Keynote - ISO IEC 20000 Certification and the Public Sector
- Duration: 1:34
- Updated: 29 Apr 2014
http://azitsmprofessionals.com
Tony Powell was a keynote speaker at the 2014 AZ ITSM Summit. He is providing highlights about is presentation titled "ISO IEC 20000 Certification and the Public Sector"
http://wn.com/2014_AZ_ITSM_Summit_Keynote_-_ISO_IEC_20000_Certification_and_the_Public_Sector
http://azitsmprofessionals.com
Tony Powell was a keynote speaker at the 2014 AZ ITSM Summit. He is providing highlights about is presentation titled "ISO IEC 20000 Certification and the Public Sector"
- published: 29 Apr 2014
- views: 10
ISO IEC 20000 Introduction Toolkit
- Duration: 1:03
- Updated: 24 Jan 2015
https://store.theartofservice.com/iso-iec-20000-introduction-toolkit.html
In addition, the toolkit will provide you with useful documents, information on educational resources available and easy to use fact sheets that can be used and distributed within your organization.
Presentations can be used to educate or be used as the basis for management presentations or when making business cases for ISO/IEC 20000 implementation.
http://wn.com/ISO_IEC_20000_Introduction_Toolkit
https://store.theartofservice.com/iso-iec-20000-introduction-toolkit.html
In addition, the toolkit will provide you with useful documents, information on educational resources available and easy to use fact sheets that can be used and distributed within your organization.
Presentations can be used to educate or be used as the basis for management presentations or when making business cases for ISO/IEC 20000 implementation.
- published: 24 Jan 2015
- views: 0
Mejoras en la ISO/IEC 20000:2011
- Duration: 11:06
- Updated: 12 Mar 2013
- author: inteliMx
Bismark Suárez, ITSM Consultant de Inteli, comparte las mejoras de la versión 2011 de este modelo para la industria de la Tecnologías de la Información.
http://wn.com/Mejoras_en_la_ISO_IEC_20000_2011
Bismark Suárez, ITSM Consultant de Inteli, comparte las mejoras de la versión 2011 de este modelo para la industria de la Tecnologías de la Información.
- published: 02 Nov 2011
- views: 224
- author: inteliMx
ISO/IEC 20000-1:2011 -sertifikaatin luovutus 16.5.2014
- Duration: 4:33
- Updated: 05 Nov 2014
Lue tiedote: https://www.canon.fi/About_Us/Press_Centre/Press_Releases/Corporate_News/Canonin_MPS_palvelulle_ISO_20000_sertifikaatti.aspx
http://wn.com/ISO_IEC_20000-1_2011_-sertifikaatin_luovutus_16.5.2014
Lue tiedote: https://www.canon.fi/About_Us/Press_Centre/Press_Releases/Corporate_News/Canonin_MPS_palvelulle_ISO_20000_sertifikaatti.aspx
- published: 05 Nov 2014
- views: 14
Learn about ISO/IEC 20000: IT Service Management Associate from GogoTraining
- Duration: 10:59
- Updated: 12 May 2014
- author: GogoTraining
http://gogotraining.com, 877-546-4446 This course specifically describes the practical activities and competencies of the Associate-level member of an IT org...
http://wn.com/Learn_about_ISO_IEC_20000_IT_Service_Management_Associate_from_GogoTraining
http://gogotraining.com, 877-546-4446 This course specifically describes the practical activities and competencies of the Associate-level member of an IT org...
- published: 09 May 2014
- views: 13
- author: GogoTraining
ITIL and ISO/IEC 20000
- Duration: 12:40
- Updated: 07 Feb 2013
- author: TheStationeryOffice
Presentation by Shirley Lacy, Director, Connectsphere.
http://wn.com/ITIL_and_ISO_IEC_20000
Presentation by Shirley Lacy, Director, Connectsphere.
- published: 27 Apr 2011
- views: 977
- author: TheStationeryOffice
ISO/IEC 20000 training. Baku Azerbaijan
- Duration: 1:16
- Updated: 08 Mar 2014
- author: Salim Salimzadeh
Azərbaycan Standartlaşdırma və Sertifikatlaşdırma İnstitutunun Britaniya Standartlar İnstitutu ilə birgə keçirddiyi İSO 20000 uzrə təlimlər.
http://wn.com/ISO_IEC_20000_training._Baku_Azerbaijan
Azərbaycan Standartlaşdırma və Sertifikatlaşdırma İnstitutunun Britaniya Standartlar İnstitutu ilə birgə keçirddiyi İSO 20000 uzrə təlimlər.
- published: 08 Mar 2014
- views: 136
- author: Salim Salimzadeh
ISO IEC 20000
- Duration: 2:52
- Updated: 17 Aug 2012
- author: ISOconsultant
ISO IEC 20000 - IT Service Management.
http://wn.com/ISO_IEC_20000
AITIL Presenta ISO/IEC 20000
- Duration: 2:49
- Updated: 16 Mar 2013
- author: AITILConsulting
Introducción a ISO/IEC 20000 para certificación del sistema de gestión de Servicios TIC.
http://wn.com/AITIL_Presenta_ISO_IEC_20000
Introducción a ISO/IEC 20000 para certificación del sistema de gestión de Servicios TIC.
- published: 26 Mar 2009
- views: 963
- author: AITILConsulting
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14:47
Introduction to the ISO/IEC 20000 Standard
An introduction to the ISO/IEC 20000 international standard for IT service management....
published: 18 Mar 2011
author: kenpholmes
Introduction to the ISO/IEC 20000 Standard
Introduction to the ISO/IEC 20000 Standard
An introduction to the ISO/IEC 20000 international standard for IT service management.- published: 18 Mar 2011
- views: 2185
- author: kenpholmes
8:54
Você conhece ITIL? E a ISO 20000?
Nesta aula, Renê Chiari interpreta os requisitos da norma ISO/IEC 20000 para o gerenciamen...
published: 27 Feb 2014
Você conhece ITIL? E a ISO 20000?
Você conhece ITIL? E a ISO 20000?
Nesta aula, Renê Chiari interpreta os requisitos da norma ISO/IEC 20000 para o gerenciamento de incidentes e requisições de serviço. Esta aula faz parte do treinamento "Fundamentos em ISO 20.000", que você pode encontrar na COMMUNIT.TV Inscreva-se em: http://communit.tv Baixe materiais gratuitos http://communit.com.br- published: 27 Feb 2014
- views: 55
25:26
ISO/IEC 20000 Webinar
Jack Probst, a Principal Consultant at Pink Elephant, is serving as a US Task Group (TG) L...
published: 27 May 2011
author: PinkerTube
ISO/IEC 20000 Webinar
ISO/IEC 20000 Webinar
Jack Probst, a Principal Consultant at Pink Elephant, is serving as a US Task Group (TG) Leader. Jack's TG is focused on IT Service Management standards serv...- published: 27 May 2011
- views: 6843
- author: PinkerTube
5:35
Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000
La ISO 20000 es la norma de mayor difusión en el mundo específicamente dirigida a la gesti...
published: 05 Jun 2014
Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000
Sistemas de Gestión de la Calidad en Servicios TI ISO/IEC 20000
La ISO 20000 es la norma de mayor difusión en el mundo específicamente dirigida a la gestión de los servicios de TI. La ISO 20000 fue desarrollada en respuesta a la necesidad de establecer procesos y procedimientos para minimizar los riesgos en los negocios provenientes de un colapso técnico del sistema de TI de las organizaciones. ISO 20000 describe un conjunto integrado de procesos que permiten prestar en forma eficaz servicios de TI a las organizaciones y a sus clientes. La esperada publicación de la ISO 20000 el 15 de diciembre de 2005 ha representado un gran paso adelante hacia el reconocimiento internacional y el desarrollo de la certificación de los sistemas de gestión de servicios TI. Con la implantación de la Norma ISO 20000 se logra que los servicios TI estén orientados al negocio, es decir, el objetivo básico y fundamental del área de explotación/ producción es dar un servicio con la máxima calidad bien a la propia organización, o bien a sus clientes externos.- published: 05 Jun 2014
- views: 5
9:53
Learn about ISO/IEC 20000 2011:IT Service Management from GogoTraining
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the previe...
published: 09 May 2014
author: GogoTraining
Learn about ISO/IEC 20000 2011:IT Service Management from GogoTraining
Learn about ISO/IEC 20000 2011:IT Service Management from GogoTraining
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free! It is important to note that ISO/IEC 20000 IT Se...- published: 09 May 2014
- views: 64
- author: GogoTraining
10:21
IT Service Management ISO/IEC 20000
This video talks about:
1.Structure of the training
2.ISO/IEC 20000 certification and cour...
published: 23 Jan 2014
IT Service Management ISO/IEC 20000
IT Service Management ISO/IEC 20000
This video talks about: 1.Structure of the training 2.ISO/IEC 20000 certification and course outline 3.Examination format 4.Agenda 5.Welcome and administration 6.Introduction to IT Service management 7.Content of ISO/ IEC 20000 8.Section 1-5 Basics 9.Content of ISO/IEC 20000 10.Section 6-10 - IT Service Management Processes - Resolution Process 11.Control Process, Release Process 12.Service Delivery Process 13.Relationship process 14.Classification and Preview 15.Goal of the Slide Set Click the following link for more details http://goo.gl/HQO7oE- published: 23 Jan 2014
- views: 44
64:36
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think wit...
published: 19 Jul 2013
author: ITSM Academy
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think
How Your Organization Can Become ISO/IEC 20000 Certified ...It's easier than you think with Subrata Guha, IT Services Program Manager, UL DQS.- published: 19 Jul 2013
- views: 759
- author: ITSM Academy
1:49
IT Service Management Document Templates for ISO/IEC 20000
Short video explaining how the document template set for ISO/IEC 20000 can save you time a...
published: 21 Oct 2014
IT Service Management Document Templates for ISO/IEC 20000
IT Service Management Document Templates for ISO/IEC 20000
Short video explaining how the document template set for ISO/IEC 20000 can save you time and money in implementing IT service management according to the ISO/IEC 20000 standard. You can purchase the templates at www.publicit.co.uk.- published: 21 Oct 2014
- views: 1
12:48
Learn about ISO/IEC 20000: Plan, Do, Check, Act (PDCA) from GogoTraining
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the previe...
published: 13 May 2014
Learn about ISO/IEC 20000: Plan, Do, Check, Act (PDCA) from GogoTraining
Learn about ISO/IEC 20000: Plan, Do, Check, Act (PDCA) from GogoTraining
http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free! In this video from ISO/IEC 20000: Plan, Do, Check, Act (PDCA) from GogoTraining, you will learn about Deming applied to 20000, audits and reviews, and the SMS applied. http://gogotraining.com, 877-546-4446, sign up for a free account and watch all the preview videos for free!- published: 13 May 2014
- views: 2
77:28
5º Webinar EXIN - Errores comunes al preparar una certificación ISOIEC 20000
Errores comunes al preparar una certificación ISO/IEC 20000 / Common mistakes when prepari...
published: 28 Dec 2012
author: EXINexams
5º Webinar EXIN - Errores comunes al preparar una certificación ISOIEC 20000
5º Webinar EXIN - Errores comunes al preparar una certificación ISOIEC 20000
Errores comunes al preparar una certificación ISO/IEC 20000 / Common mistakes when preparing an ISO / IEC 20000.- published: 28 Dec 2012
- views: 153
- author: EXINexams
1:55
ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
Download a free demo of this toolkit here: http://www.itgovernance.co.uk/products/3370 ITI...
published: 20 Oct 2011
author: IT Governance
ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
Download a free demo of this toolkit here: http://www.itgovernance.co.uk/products/3370 ITIL®: The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit makes IT...- published: 20 Oct 2011
- views: 697
- author: IT Governance
67:22
22º Webinar EXIN en Castellano Gestión de Servicios con ISOIEC 20000 de tener una ISO, el siguiente
...
published: 30 Aug 2013
22º Webinar EXIN en Castellano Gestión de Servicios con ISOIEC 20000 de tener una ISO, el siguiente
22º Webinar EXIN en Castellano Gestión de Servicios con ISOIEC 20000 de tener una ISO, el siguiente
- published: 30 Aug 2013
- views: 38
photo: White House / Pete Souza
22 May 2015
Article by WN.com Correspondent Dallas Darling. "The easiest way to gain control of a population is to carry out acts of terror. The public will clamor for such laws if their personal security is threatened." -Joseph Stalin(1). When he said that "we have to create more ISIS and grow the American economy," Jeb Bush's Freudian Slip was more than just a misspeak or repressed wish. It was a harsh fact ... Beginning with the U.S ... If U.S....
photo: AP / Emil Salman
22 May 2015
Tzipi Hotovely gives speech to Israeli diplomats in which she says she will try to achieve global recognition for West Bank settlements. New deputy foreign minister Tzipi Hotovely sits in the Knesset, Israel’s parliament, in Jerusalem. She delivered a defiant message to the international community saying that Israel owes no apologies for its policies. Photograph. Emil Salman/AP. Assoiated Press. Friday 22 May 2015 05.19 BST ... popular ... ....
photo: Creative Commons / Herzi Pinki
24 May 2015
Thousands of people hit the streets in cities across the world Saturday to protest against the American biotechnology giant Monsanto and its genetically modified crops and pesticides. The third annual March Against Monsanto -- begun by the Occupy movement -- was held in upwards of 400 cities in more than 40 countries from the Americas to Africa and Europe ... There were similar scenes in Los Angeles and Rio de Janiero ... Megan Cliburn added....
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The Times of India
24 May 2015
MADURAI. The 12th 'Amma canteen' in the city was inaugurated on Sunday by chief minister J Jayalalithaa through video conferencing ... The CM inaugurated more than 200 canteens on the day ... Four of the 11 canteens have ISO certification and he hoped the rest of the canteens also will achieve the same standard in a short time ... ....
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Business Insider
24 May 2015
November of 2014 marked my departure from home. For me, leaving Seattle was the exploration of a new adventurous mindset ... In early February of this year, I sailed into Rio Dulce, Guatemala after weeks of capturing images while cruising through the Belizean Cayes ... I was ready to photograph something new and exciting ... I pulled out my gear ... I shot every night eruption image on the Nikon Df at ISO 1600, 21mm f/2.8 for 15 seconds ... Loading ... Life....
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CNET
23 May 2015
Microsoft Sculpt Ergonomic Desktop. Part Number. L5V-00001. Where to Buy ... REACH ... ISO 14001. ISO 9001 ... ....
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Digital Spy
23 May 2015
Despite the smartphone's rise as day-to-day camera of choice, there's still an epic selection of dedicated snappers to consider if you're after something a bit more specific ... Best for travel. Panasonic TZ70 ... Killer feature ... Top tip ... Price. £308 ... Top tip ... The Sony Alpha 7S is ideal for celestial shots thanks to its full frame sensor and massive 40-409,000 ISO range, both of which make it great for low-light shooting ... Huge 40-409,000 ISO range....
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The Examiner
23 May 2015
Last week we got a major shot of water and some cooler temps behind a front that whisked through the Southern Tier ... Most trees are leafed up, throwing shade on creeks, streams, and rivers to help keep the water cool ... Catskill River Trout ... In general, the main bugs continue to be caddis, BWO's, blue quills, hendricksons (waning), march browns (waxing), sulphurs, green drakes, and even some Iso's ... Local Creek / Stream Trout ... Salmon River ... ....
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noodls
23 May 2015
(Source. Richmond Flying Squirrels). The Richmond Flying Squirrels faced off against the Bowie Baysox's on May 22nd 2015 for what is the 5th series this season. Copyright. James H Loving 2015 ISO. 4000 - f/2.8 at 1/640 www.jameshloving.com Associated with 400 North Media, LLC (James H Loving) ... The win came in the opener of four-game series and the first game of a weeklong homestand ... The Squirrels pulled even in the second ... # SQUIRRELS #....
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Mashable
23 May 2015
Samsung NX500 review. Lightweight 4K beast. Take Samsung's $1,500 NX1 and shrink it down and you get the $800 NX500. You still get a 28-megapixel APS-C image sensor and 4K video recording. Image. Luke Leonard/Mashable. Fake plastic leather. Ugh. Samsung still hasn't quit the leatherette design. Image. Luke Leonard/Mashable ... Image ... Image ... The camera is capable of shooting with ISO 100-51200. I didn't notice any offensive image noise up to ISO 6400....
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Yahoo Daily News
23 May 2015
View photo. LeBron James had plenty of reason to smile after a dominant Game 2. (Mike Zarrilli/Getty Images) ... LeBron James, as you might have heard, is not most players. [Follow Dunks Don't Lie on Tumblr ... And we mean, like, really commanding. ... Despite his post-Game 1 self-flagellation about iso-ball, James attacked the clearly-not-100-percent Carroll, repeatedly looking to make the Hawks swingman move and deal with his full array of moves....
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noodls
23 May 2015
(Source. Cleveland Cavaliers). Cavaliers Head Coach David Blatt ... What can you say about that asset or that facet of his game?). "I've got a good vocabulary, but I'm sort of running out of superlatives for that guy ... " ... " ... " ... " ... " ... If I score the ball, if I'm in an iso situation where I score the ball, it's just me, and I've always been accustomed to team basketball ... They've played more iso than they typically play....
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noodls
22 May 2015
Quality Management System Certificate in compliance with EN ISO 9001.2008 issued by TÜV NORD CERT GmbH Essen. Quality Management System Certificate in compliance with PN-EN ISO 9001.2009 issued by TÜV NORD Polska Sp ... Quality Management System Certificate in compliance with EN ISO 9001.2008 issued by TÜV NORD CERT GmbH Essen. Quality Management System Certificate in compliance with PN-EN ISO 9001.2009 issued by TÜV NORD Polska Sp....
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Stockhouse
22 May 2015
HONG KONG, CHINA--(Marketwired - May 22, 2015) - NetDimensions (Holdings) Limited (AIM. NETD) (OTCQX. NETDY). OTCQX. NETDY. NetDimensions (Holdings) Limited. ("NetDimensions" or the "Company"). Issue of Equity and Total Voting Rights ... These shares will rank equally with the existing ordinary shares of the Company ... Enquiries ... +852 2122 4500 Jay Shaw ... NetDimensions is ISO 9001 certified and NetDimensions hosted services are ISO 27001 certified....
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