Feedback and Helpdesk

We’re here to help! Our Customer Support Portal includes a number of products and services frequently asked questions (FAQ’s) to get you started and our Feedback Forums are a great place to post your ideas and vote up others. We love your feedback and look forward to hearing from you. If you need personal assistance or have any questions, don’t hesitate to contact us.


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Knowledge Base

  1. All-New Weather.com →

    1. Why did we change the overall look and feel of weather.com?
    2. Are all the expected forecast timeframes still available?
    3. Where are my specialty forecasts like farming, fishing, Haircast, alerts, Safety & Preparedness, etc.?
    4. When will forecast data such as pollen, ski and boat & beach be available again?
    5. Where can I find current weather details for things like air pressure, visibility, UV index and dew point?

  2. Apple TV →

    1. How can I add a new location to My Locations?
    2. How can I delete a location from My Locations?
    3. Is there a limit to how many locations I can have saved in my list?
    4. How to search for videos?
    5. How to change home location?

  3. Measurement Preferences (Fahrenheit/Celsius) →

    1. Are your temperatures appearing in Celsius?

  4. Photos and Videos →

    1. I can't login
    2. Why do I need to set a new password?
    3. What happened to iWitness?
    4. What happened to all my content I shared in iWitness?
    5. I'm having trouble uploading content

  5. Samsung TV →

    1. What is Samsung TV?

  6. The Weather Channel Changes →

    1. What has changed on the The Weather Channel network?

  7. weather.com – Interactive Map →

    1. Interactive Map: The new map is not loading properly for me. Is there anything I can do?
    2. Interactive Map: Can I choose favorite layers?
    3. Interactive Map: Can the interactive map recognize my Saved Locations and Recent Searches?
    4. Interactive Map: How can I change my map location?
    5. Interactive Map: How can I view Weather in Motion?

  8. Mobile - iPhone →

    1. NEW iPhone App: Why can’t I update The Weather Channel app on my iPhone?
    2. NEW iPhone App: What happened to my background photos?
    3. NEW iPhone App: Can I no longer upload my photos?
    4. NEW iPhone App: What happened to my [Now/Hourly/36 Hour/10 Day] tab?
    5. NEW iPhone App: What’s with the scroll? Why the scroll?

  9. Tablet →

    1. iPad: How do I get back to the full screen background?
    2. iPad: How do I log into or out of Facebook and Twitter?
    3. iPad: How do I manage my Favorite locations?
    4. iPad: How do I search for a location?
    5. iPad: How do I set Push Alerts for severe weather?

  10. TWC Social: Weather Tweets →

    1. TWC Social: How can I get rid of TWC Social (Twitter/Weather Tweets) on my weather page?
    2. TWC Social: I see offensive Tweets in TWC Social. What can I do about it?
    3. TWC Social: Why do you show TWC Social/Weather Tweets/Twitter on The Weather Channel?
    4. TWC Social: Why don’t I see my Tweets come through on TWC Social on weather.com/mobile app?

  11. TWC Social - My Friends' Weather →

    1. What do you do with my Facebook information when I sign up for My Friends' Weather?
    2. How can I manage who shows up in My Friends' Weather?
    3. What if I no longer want My Friends' Weather?
    4. How can I turn off Facebook notifications?
    5. You have the wrong town for my friend in My Friends' Weather. How can I fix that?

  12. Desktop App for Windows →

    1. How do I stop the clicking sound in the The Weather Channel App?
    2. How do I have the App only start minimized?
    3. Can I add my own locations?
    4. How do I make sure the app launches on my "Favorite" or "Home" location?
    5. Can I view hourly forecasts?

  13. weather.com - Local Forecast / Maps / Video →

    1. Can I get a copy of video that I saw on The Weather Channel?
    2. How do I bookmark a page?
    3. weather.com: Can I still switch my temperature from Fahrenheit to Celsius (and vice versa)?
    4. weather.com: Can you add my town or city to the Radar map on the local forecast?
    5. weather.com: Can you help me find the city I'm looking for?

  14. weather.com - Lifestyles →

    1. Lifestyles: Do you have driving forecasts available?
    2. Lifestyles: How do I add a golf property or update an existing one on your site?
    3. Lifestyles: How do I add or update a recreation area to your Outdoors Guide?
    4. Lifestyles: How do you determine watering needs?
    5. Lifestyles: How do you formulate the Golf Comfort Index?

  15. iWitness Weather →

    1. iWitness Weather: Can I edit or delete things I've uploaded to iWitness Weather?
    2. iWitness Weather: How can I change my password?
    3. iWitness Weather: How do I submit photos and video to the site?
    4. iWitness Weather: I forgot my login or password. Can you help?
    5. iWitness Weather: I see inappropriate content on the site. How can I let you know?

  16. weather.com - Gold →

    1. End of Life Cancellation Notice - Weather Gold
    2. GOLD: Can I have both weather.com Gold and Desktop Weather Max?
    3. GOLD: Can I view the weather.com Gold EULA?
    4. GOLD: Do I need cookies enabled to use weather.com Gold?
    5. GOLD: How can I cancel my free trial?

  17. TV - Local on the 8s/Local Forecast →

    1. Why does Local on the 8s looks different?
    2. Is there new music during Local on the 8s?
    3. The city name that I see during Local On The 8s changed to a location that is much farther away from where I am located. Why did this happen?
    4. How can I get the Weatherscan channel on my local cable or satellite system?
    5. Will I see LOT8s during original shows?

  18. TV - Programming / On-camera Personalities →

    1. Did the network schedule change?
    2. Are there new shows on The Weather Channel?
    3. What are the changes to the morning schedule?
    4. I saw the testimonial commercial about the exclusive Weather Channel community board, how do I join?
    5. Want to join our exclusive Weather Channel community board?

  19. Free Desktop Products →

    1. After starting my computer, I receive a message that, "Desktop has encountered a problem and needs to close." How can I fix this?
    2. Can Desktop affect how my computer performs?
    3. Can I run the FREE and PAID versions of Desktop at the same time?
    4. Can I Uninstall Weather Services?
    5. Desktop 6x: Can I change the Desktop 6.x location to cities outside the U.S.?

  20. Desktop Max →

    1. End of Life Cancellation Notice - Desktop Max
    2. Desktop Max: How will Max charge appear on my credit card bill and when?
    3. Desktop Max: Why do I see ads? I shouldn't see ads in Max.
    4. Desktop Max: Can I buy a subscription of Max for a friend of mine?
    5. Desktop Max: Can I save international locations in Max?

  21. Alerts / Notify! →

    1. End of Life Cancellation Notice - Notify!
    2. Alerts: Already subscribed to Alerts via your mobile device? Having trouble finding your account on-line?
    3. Alerts: Can I view information on past alerts that have already been sent to me?
    4. Alerts: How can I change what type of severe alerts I get by email and sms?
    5. Alerts: How do I receive more Weather Alerts or modify the ones I already have?

  22. Mobile - Android / BlackBerry →

    1. Android: Do I have to pay anything to collect mPoints or to join the mPoints reward network?
    2. Android: Do mPoints expire?
    3. Android: How are mPoints prices determined in the rewards area?
    4. Android: How can I ensure that the my mPoints won't expire?
    5. Android: Video Section

  23. Mobile - Web →

    1. Mobile Web: Am I charged to use The Weather Channel Wireless mobile web site?
    2. Mobile Web: Can I access The Weather Channel mobile web from anywhere?
    3. Mobile Web: Do you offer a Spanish version of Mobile Web?
    4. Mobile Web: How do I access The Weather Channel mobile web
    5. Mobile Web: How do I add a city or location to FAVORITES?

  24. The Weather Channel Company →

    1. Can I request a media interview from The Weather Channel?
    2. Can I request for speaker from The Weather Channel?
    3. Can I take a tour of The Weather Channel?
    4. How do I submit a story idea or pitch for coverage to The Weather Channel?
    5. What is The Weather Channel's mailing address?

  25. Other →

    1. Can I have more than one credit card / billing address on file at one time?
    2. Do I need cookies enabled to register?
    3. Do I need JavaScript enabled to use weather.com?
    4. Do I need to register?
    5. How can I add my own idea to what's already here?

  26. All articles →

    1. Lifestyles: Do you have driving forecasts available?
    2. Can I get a copy of video that I saw on The Weather Channel?
    3. Can I request a media interview from The Weather Channel?
    4. Why does Local on the 8s looks different?
    5. I am a DirecTV subscriber. Why isn't my city on the radar image?
    587 articles →

Feedback and Knowledge Base

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