Student Service Centres
Student Service Centres provide you with face to face customer service to help you access services, advice and information in an easy and convenient way. We can help you with general enquiries and refer you to specific services that you may need.
We also have computers for you to view your student record through the MYVU Portal.
On this page
Student service centre
Locations and opening times
Student Service Centres are located at the following campuses:
Our opening hours change throughout the year to help meet your needs at busy times. Please see Student Service Centre details for up to date opening times and centre locations.
Services available at a Student Service Centre
You can visit Student Service Centres for:
- academic transcripts
- a course application form
- an application to graduate
- course information
- course withdrawals
- enrolment (or see enrolment FAQs)
- fee extensions
- leave of absence
- travel concession cards
- enquiries about other student support services including advice and counselling, employment services, housing services, student equity and disability support.
- a campus map and directions around the campus
- fee payment.*
* If you want to pay your fees at a Student Service Centre you can use:
- Cash or EFTPOS at Footscray Park, St Albans, Sunshine and City Flinders (Please note: no more than $500 cash can be accepted.)
- EFTPOS only at City King, City Queen, Footscray Nicholson and Werribee.
Contact us by phone or online
If you are unable to get to a Student Service Centre, you can phone the Student Contact Centre on +61 3 9919 6100 or ask a question online via ASKVU.
You can also chat with us online on Monday to Friday between 10am and 6pm.