Facebook

To sign up using a mobile number, you need to be able to receive text messages. If you're having trouble receiving a text message when you try to sign up with your mobile number, please let us know. If you're unable to receive text messages, try signing up for Facebook with your email address instead.

You can only sign up for one Facebook account per email address. If you're seeing an error message that says there's an existing account associated with your email address, review these troubleshooting tips:

• If you already opened a Facebook account using your email address but lost your password, you can request a new password.
• If you share this email address with someone else who already has a Facebook account, you'll need to use a different email address to create your account. You can create an email address for free using websites like Yahoo! and Gmail.
• If you think you received this message by mistake, let us know.

Most likely, someone tried to sign up for a Facebook account using your email address by mistake. The sign-up process isn't finished until someone clicks the link in this email, so the easiest thing to do is ignore the email. You can also:

• Click the link at the bottom of the email to let us know this wasn't you
• Add this email address to your account, if you have a Facebook account
• File a report

We require everyone to use their authentic first and last names so that you always know who you’re connecting with. We block the use of certain names to help prevent people from creating fake or malicious accounts that may hurt your ability to enjoy sharing with your friends. We're sorry if your name was blocked by mistake.

If you're trying to sign up for a personal account:

1. Make sure your name meets our guidelines
2. Try signing up again at facebook.com
3. If you're still having trouble signing up, let us know

If you're trying to sign up in order to promote a business, product, pet or public figure, please create a Facebook Page. Learn more about Facebook Pages.

If you've signed up for Facebook with your phone number in the past but you can't remember your password, you can reset your password and log into your account.

If you haven't signed up with your phone number before, make sure you've typed your phone number correctly. If you've typed your phone number correctly and see a message that an account already exists with your number, let us know.

If you signed up for Facebook with your email address, we sent an email to the address you provided. This email includes a link that you'll need to click or tap to confirm your account and let us know that you're really you. If you can't find this email, try checking your junk mail folder, or if you're using Gmail, check your Social emails. If you still can't find this email, let us know.

We're sorry you're having trouble completing the signup process. Here's what we recommend:

1. Try logging in with the email address you signed up with
2. If you're unable to log in, copy the URL of the link you received in the confirmation email and paste it into your browser
3. If you're still having trouble, let us know

If you're having trouble creating a Facebook Page for your business or organization, let us know.

Make sure that you've added your correct mobile number to your Facebook account. If you entered the wrong number, you can correct your information and have the text message (SMS) resent.

In some countries, you may need to wait up to 12 hours before you receive the code. We're working with mobile carriers to resolve this issue.

If you've followed the above steps and are still having trouble receiving the text message with your confirmation code, let us know.

1. Make sure you're using the email address you signed up with to log in
2. Check your junk or spam email folder for the original confirmation email from Facebook
3. Try adding or confirming your email address from your settings

If you're having trouble verifying your account with your phone number, let us know.

When you sign up for Facebook, you'll be required to confirm your email address or phone number. You may be able to access Facebook for a small amount of time without confirming your account, but you'll be locked out if you don't confirm it. Learn how to confirm your email address or phone number.

Confirming your email address or phone number helps us make sure you're a real person. It helps keep the site safe and helps improve everyone's experience on Facebook.

You can import your contacts from a variety of other online accounts into your Facebook account. If you're seeing an error that your email address is unsupported when you try to import your contacts to Facebook, we may not support that email service yet.

If you think you're seeing this error message by mistake, please let us know.

If you're receiving email notifications about an account that doesn't belong to you, it's possible that someone else tried to create a Facebook account using your email address.

• If you don't have a Facebook account, you can stop getting these messages by clicking the unsubscribe link on the bottom of any of those emails
• If you have a Facebook account, you can add this email address to your account

If you got an email about someone signing up for an account using your email address, get help here.