Help for EE, Orange & T-Mobile

Getting started
Accounts, billing & top-up
Phones & devices
EE TV & Broadband
Price plans & add-ons
Safety & security
Getting started
Joining EE

All you need to know about joining EE, from buying and setting up your new device to selecting the right add-ons 

Setting up voicemail

Find out how use your voicemail, including setting up a voicemail PIN to protect your messages

Swap or activate your SIM

Information on activating a replacement, types of SIM and swapping from Orange or T-Mobile to EE

Getting started with your device

Use our interactive tools and step-by-step guides to help you set up and get the most out of your device

Sign up to My Account

Once you've signed up, you can use My Account to view and manage all the features of your account

Transferring your contacts

Read our guides on how to copy your contacts on your old phone and make them available on your new one

Accounts, billing & top-up
Manage your account

Sign up to view and service your account quickly and easily online, or on the move with the My EE app

Billing and payment

Check your account, understand your bill and find ways to save money with our billing and payment help pages

Pay as you go & top-up

Everything you needed to know about topping up, packs and add-ons and much more

Upgrades

Information on upgrading, including if you are on a shared 4GEE plan - plus get cash for your old phone

Going or calling abroad

Information to read before you go abroad, including details of add-ons to save you money while you're away

Terms & conditions

The legal bits for all our products and services on EE, Orange, T-Mobile and business plans

Cancelling & returning

Find out how to cancel an EE, Orange or T-Mobile plan or how to return unwanted items

Phones & devices
Phones & devices guides

Get tailored help for all our phones, tablets or home and mobile broadband devices 

WiFi Calling

Find out who can get WiFi Calling, how to set it up, how it works and what you’ll pay, as well as some troubleshooting tips

EE Power Bar

Learn more about the EE Power Bar, a portable charger to help you keep your smartphone charged on the move

Unlock your phone

Complete and submit our unlocking form or get help with unlocking your EE, Orange or T-Mobile phone

Repairs and tracking

If your EE, Orange or T-Mobile phone is in need of a fix find out about our repairs service and tracking tool

Improving your signal

Find out how you can improve your signal and boost indoor coverage at home

Activating a replacement SIM

Activate a new or replacement SIM on an EE, Orange or T-Mobile device here

Transfer your contacts

How to transfer your contacts and other important data between devices on EE, Orange and T-Mobile

Keeping your number

Moving networks? If you already have a PAC code fill in and submit our form here

Accessibility

Learn about our range of phones adapted to meet the needs of those with a visual or hearing impairment

EE TV & Broadband
EE TV

Find out all you need to know about using our new EE TV service

Standard broadband

Get help setting up your Home Broadband, connecting your devices and fixing problems

Fibre Broadband

Get help with setting up Fibre Broadband, connecting your devices and fixing problems

Mobile broadband/4GEE WiFi

Help with getting connected, topping-up and more, with our mobile broadband and 4GEE WiFi services

Home Phone

Get help with your Home Phone service and calling features

Home 4GEE

Help with getting started, topping up and adding data to your Home 4GEE

Price plans & add-ons
Price plans and costs

Find out what all EE, Orange and T-Mobile plans include, and the costs involved

Calls, texts, data add-ons

Find out about adding value to your plan with add-ons, extras and boosters and more

Calling or going abroad

Get help with using your device abroad or making calls internationally from the UK

Manage your add-ons

See how to change and manage your add-ons, extras and boosters online or with the My EE app

Entertainment add-ons

Find out all about using Entertainment add-ons, including games and TV on your phone

Contactless payment

Get set up, security and privacy help with using Cash on Tap.

Shared Plans

Find out about our Shared Plans, which let you add up to five different devices to one inclusive plan

Safety & security
Content lock

Learn all about how each setting works and what kinds of content are blocked

Lost or stolen device

Call us without delay if your phone or device is lost, stolen or damaged

Security

Get support with online security, anti-virus software, parental controls and more

My digital life

Block spam, scams, viruses and 18-rated content. Plus, we explain how to bar unwanted callers

Insurance & Protection

Find out how to get peace of mind with Full Cover and Damage Cover from EE

Lookout Mobile Security – EE edition

Protect your phone against malicious apps, online crime, privacy breaches or data loss

Most popular help

1

Pay as you go

Help on pay as you go for EE, Orange and T-Mobile including topping up, packs, plans and add-ons

2

Joining EE

Most popular help on getting started if you're new to EE or joining from Orange or T-Mobile

4

WiFi Calling

Help setting up WiFi calling on your EE mobile device

5

Billing and Payment

Help and information on your bills explained, understanding your bills and making a payment

6

Activate your SIM

The types of SIM card, how to get one, and how to get up and running when you have a new SIM

7

Transfer your number

If you are already on EE, Orange or T-Mobile, your new SIM pack tells you how to keep your number. For more help, see here

See more popular help Close more popular help

In the Community

Trending EE, Orange & T-Mobile topics & updates

4GEE Action Cam and skeegle

Stream the action as it happens over 4G from your camera straight to skeegle

Posted by AsimT in Community blog
My EE for Orange and T-Mobile

Download the new My EE app for Orange and T-Mobile customers

Posted by ElenaG in Announcements
Power Bars recall

If you own one of the E1-06 Power Bars return it to your local store for a replacement

Posted by ElenaG in Announcements
4 reasons not to delay software updates

Find out why it is important to run software updates

Posted by AsimT in Community blog

GETTING THE MOST FROM EE

Services and offers we have for you

New to EE? Use our get started guides

Follow our step-by-step guides to help you get up and running with EE.

Get started now

Discover more with our video guides

Watch our help and support videos to get the most out of EE and your phone.

Watch our Help videos

Manage your account with My EE app

Keep track of your usage, manage your add-ons or pay your bill on the move.

Download the My EE app

Join the EE Community now

See what people are saying in the EE Community - get involved or get advice.

Join the Community