Steve's Removals & Storage

Why should a customer hire you over another service provider?

We have serviced Australian clients for over 20 years, our satisfied customers have not only been extremely happy with our price but also our service. We have numerous repeat customers that span the entire time our company has been around for. We will provide the same service whether you are moving around the corner or around Australia. With Care we'll move you anywhere !!

What experience, skills, qualifications or training do you have to make you the right person for the job?

All our staff must have numerous years of experience with a clean driving record. They are placed on a probationary period to start off with to make sure they treat your goods with the kind of respect it deserves. They must have had previous experience with a furniture removal company and most of our guys have well over 5 years in the game, with some ranging up to 15 years experience. They are taught how to wrap, pack and tie so the load is safe and secure.

Is there a particular aspect of your trade or industry that you specialise in?

We have no specialty as we will help you with all your removalist needs. From the smallest job to the largest jobs we have the ability to help you with them all. As our motto states "If it's moveable, we'll move it". We have professionals that are experienced in moving the smallest item up to and inclusive of piano's, pool tables and all office requirements.

How do you normally charge for your service?

For all our local moves we charge an hourly rate but in 15 minute increments, this will ensure that you are not charged for any time that you do not use. For country and interstate moves we charge a cubic metre rate, therefore once again you will only pay for the space you require.

Are you an insured business and do you guarantee your work?

We most definitely hold a full transit insurance along with a public liability policy. All reputable businesses should have this standard form of insurance. Please make sure this is always included in your quotation and they are not charging you for something that is a requirement. If an all risk insurance is what you prefer we can certainly pass you on to our insurance broker direct who will look after you and get you a great rate for this added extra.

What do you like most about your job?

The absolute best part of my job is dealing with many new and varied people on a daily basis. I have made many long term friends over the years and everyday brings something new and exciting. Along with this comes the fact that you are able to help someone who is dealing with one of the most stressful things they have to do in their life, and make it a little less stressful for them. There is certainly nothing more rewarding than been able to provide some comfort to a client in distress.

What are the typical things that you need to know before you can provide a quote to a customer?

In order to be able to find the best possible price first and foremost we would require important information such as where they are moving from and to, when would this removal need to be done and what would require moving. Then we would enquire as to if there would be any access difficulties and which of our services would be needed.

How can a customer save money before you start the work? Please give 3 tips

The most important tip we could provide would be to make sure they were very well organised before the truck and boys arrived. (1) make sure everything is packed correctly, dismantled, furniture emptied, fridges etc. unplugged and ready to go if this is not required to be done by us. (2) keep walkways inside and out clear of any items, dogs, children etc. to make sure they are no delays. (3) make sure inventory and details provided are accurate.

What makes your pricing competitive?

Our price already includes GST as well as our transit and public liability insurance. We don't charge a call out fee but rather charge depot to depot so you only pay for the time you use. This means if your property's were only around the corner from our depot, say 15 minutes away, you wouldn't pay for wasted time we didn't use. Others may charge a 1 hour call out fee leaving you out of pocket. Also if your job takes 4 1/4 hours you will only pay 4 1/4 hours in total, not 5 hours. Most other removalists would charge the full hour not 15 minute increments like we do.

What questions should a customer ask to hire the right service professional?

Ask as many questions as possible and request all the information you require. First and foremost make sure the rates quoted are inclusive of all costs, so there will be no nasty hidden surprises at the end. Is it an enclosed truck that will be sent out to collect my goods and is it large enough to accomodate my items. Are the removalists that are coming out to do the job experienced and not backpackers. Transparency is the key to getting a good legitimate removal company, if they hesitate with providing any answers they are most likely hiding something.