Melissa O'Malley

@MelissaCOMalley

Tech enthusiast, adventure traveler, and red soled shoe collector. I really do live in Silicon Valley and not on United Airlines. Sometimes.

Joined July 2008

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  1. 12 Mar 2017

    Congrats on your new gig!

  2. 15 Mar 2016
    Replying to

    .@ParryMCM Thanks everyone! Great fun!

  3. Retweeted
    15 Mar 2016

    This has been great, everyone - I hope you all enjoyed the and special thank you to of !

  4. 15 Mar 2016

    A8 Our small merchants tell us that 24/7 customer support can be a challenge for them. Anyone have good recommendations?

  5. 15 Mar 2016

    A8 Providing customers landed costs can be a challenge. We worked with to provide a calculator that solves this.

  6. 15 Mar 2016

    A7 I frequently suggest that merchants look into using freight forwarding companies if they are finding shipping a challenge.

  7. 15 Mar 2016

    A7 Research is crucial for success (broken record, I know!) I talk about it here:

  8. 15 Mar 2016

    . I love this!

  9. 15 Mar 2016

    A6 It's pretty cool to hear owners talk about their business taking off overseas because of social media.

  10. 15 Mar 2016

    A6 We hear from our merchants that they love delighting customers in distant countries with unique products.

  11. 15 Mar 2016

    A5 It also depends on what you are selling and if people want to be able to see it in person before buying

  12. 15 Mar 2016
    Replying to

    A5 . Did they use traditional stores after or pop ups or stores in stores?

  13. 15 Mar 2016

    Q5 Expanding online is certainly less of an upfront investment than creating a physical store in a new country.

  14. 15 Mar 2016

    A4 Might seem obvious, but please ensure your products are actually allowed in the destination country!

  15. 15 Mar 2016

    A4 Research would be at the top of my checklist – pricing sensitivity, currency, competition, regulations

  16. 15 Mar 2016

    A4 Make it easy on yourself - the US Dept of Commerce has a solid export strategy guide here:

  17. 15 Mar 2016

    A3 And of course...that there are only 24 hours in a day. Having enough time to do it right is tough.

  18. 15 Mar 2016
    Replying to

    . Can you repost the link? It's taking me to a 404 page. Thanks!

  19. 15 Mar 2016
    Replying to

    . Welcome to the chat. Would love to hear from your team.

  20. 15 Mar 2016

    A3 Also, shipping abroad can be complex. Get versed in commercial invoices & customs paperwork and know how to use them

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