I have read through the reviews and am shocked by so many bad reviews regarding the staff. On Saturday when I went for breakfast, the pleasant waiter recognised my friend and myself because we had dined in several times before and she seated us and asked if we would like her to put through our usual order, she then relayed it back to us and it was 100% accurate. That's how great I have found the service, we literally didn't even need to make an order. Another time I had passed my coffee to my friend to taste because I wanted to share in how great it was and the floor manager came over to the table to check the coffee okay because she thought I may have been dissatisfied with the quality. Another occasion I wasn't charged for an infused tea that I had ordered because It quite literally 'wasn't my cup of tea', It was something new I tried but just didn't like the taste, I'm not even a tea fan and when the table was cleared I was asked if their was something wrong with it and I explained that I simply didn't like it so the waiter had it removed from the bill. I really enjoy the food and atmosphere at this cafe at times it it quite busy but surly that is just a good sign that the food is fresh, the coffee is great and the service is great.

the Haven team have outdone themselves in hosting and catering for my 21st celebrations, with the same joy they have as they tailor individual coffees. if you're looking for a location that is easy to get to, with friendly and helpful service, simple interior design, and a delicious menu, then this place is for you.

I try to visit the Royal Botty every time I'm in Sydney. Love the harbour views as well as the gardens

5 star all the way. A special mention to Jules who would have to be the best staff member I have ever come across in any hotel a true hospitality professional. Jules made our anniversary today something very special. We won't ever forget this hotel or you Jules. Great food, great staff, & beautiful rooms. Thank you from the bottom of our hearts. Regards Mr & Mrs Hendley

Went to the Boathouse last weekend. Absolutely loved my visit. Great staff, Incredible food and an amazing setting. Thank you boathouse. Will be back soon

3 months ago today I met a beautiful lady in the car park out the front and we had our 1st date and we have been going stronger everyday since ...the food was great the atmosphere was great and the lady was gorgeous xx we have been working our way through the menu since .... Thanks Frappe Cafe ... Your our place now

Great family outing, very kid friendly.

Its very amazing, a very nice place and they look so real.. Want to go there for the second time..

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Had a great weekend here- definitely recommend getting one of the daybed or booth packages. A very big thanks to all the staff at the Island and our waitress Julia (think that was her name) for putting up with us for the day. We will be back again! X

Lovely and clean. Staff were great and location is ideal. Had a wonderful time shopping.

My husband has stayed at Swissotel in Lima, Peru many times and has always enjoyed his stays. This time was no exception. Probably the best hotel experience either of us have had. Our room wasn't quite ready yet (we arrived much earlier than normal check-in time) no matter! We were upgraded, given executive club access, free wireless internet access (Australian hotels still charge an outrageous fee for internet access-- Get with the times, Oz!) and a round of drinks in the lounge for our "troubles". Fantastic, prompt service and an excellent location close to everything. We'll be back!