Hey there, I’m Erica.

I’m a New York area-based customer service maven, writer, polyglot, and espresso fiend caffeine-free caffeine-loving yogini working on moderation.

For more than two years now, I’ve been a member of the Automattic team, helping the amazing bloggers on WordPress.com. I work on the Store Happiness team and am also part of our Happiness Hiring crew. As a strong proponent of Jill-of-all-Trades-ism, I’ve also called myself a counselor, educator, translator, writer, and archivist in my various lives.

When I’m not engineering happiness or sticking my nose in a book, you can find me volunteering with the TED Open Translation Project and earning my Bridge and Tunnel Crowd merit badge. I recently completed my 200-hour yoga teacher training through Om Factory in New York, NY (RYT-200) and currently teach at AE Fitness in Montclair.

Oh! I’ve been working on a photo-a-day project since January 2015. You can find all of my pictures on my blog.