Facebook

Just like a sign up form, some apps may ask for info before you can use them.

Some of the most common uses of this info are to:

• Help you find friends that also use the app or game
• Personalize the content in the app so it's more interesting or relevant to you
• Make it easier to share things with people on Facebook
• Speed up the sign up process so you can start using the app right away

Keep in mind when you install an app, you give it permission to access your public profile, which includes your name, profile pictures, username, user ID (account number), networks and any info you choose to make publicly available. You also give the app other info to personalize your experience, including your friends list, gender, age range and locale.

An app may ask for additional info later when you’re using a feature of the app that requires it.

Learn more about how apps can use info about you in our Platform Policy.

Facebook works to ensure that all developers are following our policies. If you’re receiving warnings for a particular app that you’re trying to access via Facebook, please report the app.

Be sure to give a detailed, accurate description of the problem and include links to the relevant pages. We'll then investigate your report and take appropriate action based on our Platform Policy. We also recommend that you check the I would like a copy of this report to be sent to the developer of the app box to bring this matter to the attention of the developer.

Please remember that apps on Facebook Platform are maintained by developers outside of Facebook, and they can link to content outside of Facebook. We recommend that you keep your anti-virus software up to date and run its virus removal feature if you think your computer may have been infected. Keep in mind that you can always remove or restrict apps.

If you think your poker chips were stolen, your account information may have been phished. Unfortunately, we can't get your poker chips back since we don't have access to the developer's data. However, you can contact them for help.

Here’s what you can do:

1. Reset your Facebook password
2. Report what happened to the developer:
   • To contact Zynga, send an email to phishing@zynga.com
3. Learn how to spot phishing attempts:
• Review Facebook's tips
• Learn more about Zynga's security

When you block an app or game, it won't be able to access any of your Facebook information or send you any requests. If you no longer want an app or game to contact you, please remove it.

To block an app or game:

1. Click in the top right of Facebook and select Settings.
2. Click Blocking in the left column.
3. In the Block apps section, type the name of the app or game you want to block. To unblock an app or game, click Unblock next to its name.

If you received a request from an app or game and you want to block it:

1. Go to the App Center and click Activity at the top.
2. Click x next to the request.
3. Click Block [App/Game Name]? and click Confirm.

Note: The app or game may have kept info from when you used it. If you'd like to have this info deleted, contact the developer.

If you block someone on Facebook, you'll still be able to see things that person has created within an app, but you shouldn't be able to interact with that person and they shouldn't be able to interact with you in the app.

Keep in mind that apps aren't built by Facebook and are operated by outside developers. If you're still able to interact with someone you blocked on Facebook within an outside app, you'll need to contact the developer of the app.

Facebook isn't responsible for the support provided by developers, but we work to make sure that all outside developers are following our Statement of Rights and Responsibilities. If you find that a developer isn't responding to your questions, please report the app.

If you’re experiencing an issue with an outside app, please contact the developer directly. If you have a suggestion or feedback about the Facebook Platform experience, please let us know.

You should report any issues that occur within an app to that app’s developer. You can do this by by clicking Report/Contact this App at the bottom of any page within the app on Facebook.

If you haven't installed the app, you can also click Report App on the app install screen.

The following are some common examples of when to contact a developer:

• The app isn't working properly
• You have a question about a transaction that took place within the app
• The app contains sensitive content
• You have a question about how an app is using your information
• You want to report an interaction with someone that took place while using the app

If you have feedback on your experience with apps on Facebook, let us know.

To report an app or game:

1. Click at the top right of any Facebook page (ex: your homepage) and select Settings
2. Click Apps in the left menu
3. Click the name of the app or game you want to report and then click Report App at the bottom

Although Facebook doesn’t control the support provided by app developers, we work to make sure that all outside developers follow our policies. Please report the problem to the app developer directly. If you don’t get a good response, report the app to us.

We also recommend that you block the app and the person who's harassing you. This will prevent them from seeing your information or contacting you in any way on Facebook. They'll not be notified that you've blocked them.

If you see an objectionable ad and the web address in your browser window begins with http://apps.facebook.com/, this is most likely an advertisement running within an outside app and not through Facebook.

If you've confirmed that the ad is running within an outside app, you can report this to the developer by contacting the developer.

Facebook is committed to providing the best experience possible and we continue to investigate ads that violate our policies. If an objectionable advertisement is on Facebook, learn how to report it.