AWS Support is a one-on-one, fast-response support channel that is staffed around the clock with technical support engineers and experienced customer service professionals who help you get the most from the products and features provided by Amazon Web Services.
All AWS Support tiers offer an unlimited number of support cases with pay-by-the-month pricing and no long-term contracts. The four tiers provide developers and businesses the flexibility to choose the support tiers that meet their specific needs.
For more details about AWS Support, see the information on this page and follow the links in the navigation pane.
AWS Support provides a highly personalized level of service for customers seeking technical help. Customers that do not select AWS Support will continue to have access to Basic Support, offered at no additional charge, which includes the Resource Center, Product FAQs, Discussion Forums, and Support for Health Checks.
Basic |
Developer |
Business |
Enterprise |
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Customer service 24x7x365 |
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Documentation, whitepapers, best-practice guides |
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4 checks |
4 checks |
41 checks |
41 checks |
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Support for Health Checks |
Email (local business hours) |
Phone, chat, email, live screen sharing (24/7) |
Phone, chat, email, live screen sharing, TAM (24/7) |
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Primary case handling |
Technical Customer Service Associate |
Cloud Support Associate |
Cloud Support Engineer |
Sr. Cloud Support Engineer |
| Users who can create technical support cases | 1 |
Unlimited (IAM supported) |
Unlimited (IAM supported) |
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| Normal: <12 hours Low: <24 hours |
Urgent: <1 hour High: <4 hours Normal: <12 hours Low: <24 hours |
Critical: <15 minutes |
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Architecture support |
Building blocks |
Use-case guidance |
Application architecture |
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Contact us for pricing |
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Direct access to a Technical Account Manager (TAM) |
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Want more from AWS Support? Click here to tell us!
All AWS Support tiers include an unlimited number of support cases, with no long-term contracts. Also, with the Business and Enterprise-level tiers, as your AWS charges grow, you earn volume discounts on your AWS Support costs. Check out the calculator for a customized estimate of your deployment's AWS Support cost.
| Basic | Developer | Business | Enterprise | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Pricing | Included | $49/month | Greater of $100 - or -
Pricing example
For $85K in monthly AWS usage:
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Greater of $15,000 - or -
Pricing example
For $1.2M in monthly AWS usage:
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When you prepay for compute needs with Amazon Elastic Compute Cloud (Amazon EC2) Reserved Instances, Amazon Relational Database Service (Amazon RDS) Reserved Instances, Amazon Redshift Reserved Instances, or Amazon ElastiCache Reserved Cache Nodes and are enrolled in a paid AWS Support plan, the one-time (upfront) charges for the prepaid resources are included in the calculation of your AWS Support charges in the month you purchase the resources. In addition, any hourly usage charges for reserved resources are included in the calculation of your AWS Support charges each month.
If you have existing reserved resources when you sign up for the Business or Enterprise support plan, the one-time (upfront) charges for the reserved resources, prorated over the term of the reservation, are included in the price calculation for the first month of AWS Support. For example, if you purchase a three-year reserved instance on January 1 and sign up for the Business support plan on October 1 of the same year, 75% of the upfront fee you paid in January is included in the calculation of support costs for October.
Your use of this service is subject to the Amazon Web Services Customer Agreement and the AWS Support Features.
