100% Purchase Protection through A-to-Z Guarantee

We are committed to ensure 100% Purchase Protection through A-to-Z Guarantee for the shopping done on Amazon.in. Our website is designed to help you find & order items easily, protect your data and deliver a great shopping experience, right from choosing your products to receiving them.

Genuine Products

All products sold on Amazon.in are completely genuine. All sellers listing their products on Amazon.in are required to enter an agreement to list and sell only genuine products.

Secure Payments and Safe Ordering

Privacy

Amazon.in understands that you care about how information about you is used and shared; and we appreciate your trust in us to do that carefully and sensibly. Your privacy is important to us and we work to keep your information secure.

How Secure Is Information About Me?

We protect your information from identity theft by using Secure Sockets Layer (SSL) software, which encrypts your information, in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on "Information Technology-Security Techniques- Information Security Management System-Requirements".

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign out when you finish using a shared computer. Learn more about our Privacy Policy.

Security

Amazon assures you that your information is completely protected and that your purchases are safe. Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

Click here to learn more about Security, Privacy & Accessibility

Easy Returns

Returns are easy with our online Returns Support Centre.

Product Categories	Return Time-frame from Delivery
	Item is damaged/ defective*	You no longer need the item**
Music, Beauty & Sports, Men's Innerwear****	30 Days	7 Days
Books, Movies & TV Shows, Apparel, Watches, Fashion Jewellery, Shoes, Luggage & Handbags	30 Days	30 Days
Electronics, Video Games, Toys, Baby, Home & Kitchen#, Health & Personal Care, Office Products, Pet Supplies	10 Days	10 Days
Kindle	Visit Kindle help pages for Kindle-specific returns policy

* Damaged/ Defective items must be returned in the original condition they were received in with all the accompanying accessories.

**Items that you no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.

***Any luggage items with locks must be returned unlocked.

****For men's innerwear, returns accepted within 7 days only on unused products and in original packaging condition.

Intimate apparel (lingerie, shapewear and nightwear) can be returned only when the original packaging and tags are intact. Returns on underwear is conditional due to hygiene reasons.

# No returns are accepted for Edible items. If a received item is damaged/defective, you may choose to dispose it at your convenience. The 10 day time-frame listed above is for customers to contact us and request for a refund on their order.

Note:

• For seller fulfilled items from Books, Movies & TV Shows categories, the sellers need to be informed of the damage/ defect within 14 days of delivery
• Some products cannot be returned. Click here for a list of non-returnable items

Seller fulfilled items need to be returned directly to the seller and not to Amazon. The seller will specify the return address and mailing instructions. For more information about returns and refunds for seller fulfilled orders, click here. Visit theReturns Support Centre to initiate returns. Learn more about the Returns process.

A-to-Z Guarantee

The A-to-Z Guarantee is designed to protect your purchases. We guarantee the condition of the item you buy and its timely delivery when you purchase from sellers on Amazon.in.

You can file an A-to-Z Guarantee claim if you purchased physical goods from a seller selling on the Amazon.in website. See

Exclusions from coverage below for a list of items that are not covered by the A-to-Z Guarantee.

One of the three conditions below must also apply:

1. You made payment to the seller through the Amazon.in website, but the seller failed to deliver the item within 3 calendar days from the maximum estimated delivery date for your order; or
2. You received the item, but the item was defective, damaged, or not the item depicted in the seller's description; or
3. You have returned the item to the seller under an agreement between you and the seller but the seller has not provided the agreed refund to you after receiving the item.

You must first contact the seller through Your Account before filing a claim. Please allow three business days to give your seller a chance to address the issue. You can submit a Guarantee claim if the seller does not respond or if the issue is not addressed to your satisfaction.

What are the requirements of the A-to-Z Guarantee?

Purchase Method:

• You must purchase physical goods from a seller selling on the Amazon.in website.

Time frame for claims:

• You must wait 3 calendar days past the maximum estimated delivery date for an order (as indicated in the order details in Your Account) or 30 days from the order date, whichever is sooner. You can submit a claim up to 90 days after the order date.
• If you have received a materially different item, you must contact the seller within 14 days of receipt to request return information.

Warranty Coverage:

• If your item becomes defective more than 30 days past the shipping date and it is under warranty, you might also want to consider contacting the manufacturer for repairs or replacement.

Exclusions from coverage:

• If you paid by credit/ debit card, and the issuing bank has initiated a chargeback, you are not eligible for coverage under the A-to-Z Guarantee.

How to submit a claim?

You can submit a claim for a specific order by viewing the order details in Your Account. To file a claim you can go to Your Account, view Your Orders and select the order you wish to File or View Claim for.

• Go to Your Account.
• Click on Your Orders button to view your order history.
• Click File/ View Claim next to the order for which you want to submit a claim.

Learn more about A-to-Z Guarantee.