BIZRATE® CIRCLE OF EXCELLENCE 2011BIZRATE® CIRCLE OF EXCELLENCE 2011
The Bizrate® Circle of Excellence is a distinction earned by retailers who go above and beyond the norm to provide exceptional service to their online customers.
What makes this award special is that it is based on real customer feedback. All winners received top satisfaction scores* from their customers throughout the year. The award period for the 2011 award was August 1, 2010 through July 31, 2011.
Please join us in congratulating this year's Bizrate Circle of Excellence Award recipients; we invite you to visit their websites!
PLATINUM CIRCLE OF EXCELLENCE Retailers earning the Bizrate Circle of Excellence Platinum Award received customer rating scores that are significantly higher than the Network average plus all scores are 9.0 or above (on a 10.0 scale) across all seven key satisfaction indicators*.
| RETAILER | YEARS WON | COMPANY DESCRIPTION |
|---|---|---|
 | 12 | Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in... - Read More |
 | 11 | In 1996 Christianbook.com became the online home of Christian Book Distributors, a mail order company with over 20 years... - Read More |
 | 11 | Crucial Technology sells high quality memory upgrades for desktop PCs, laptops, servers and printers. Through their Memo... - Read More |
 | 10 | B&H Photo-Video offers an extensive selection of imaging products including digital cameras, camcorders and all photogra... - Read More |
 | 10 | The Perfume Spot - Read More |
 | 9 | Zappos.com sells a huge selection of dress, casual and athletic shoes for men and women. Shoe shoppers at the site can c... - Read More |
 | 7 | 4 All Memory - Read More |
 | 7 | Bose is best known as an innovative speaker manufacturer. They have taken this technique and applied it to develop uniq... - Read More |
 | 7 | LD Products - Ink cartridge and inkjet refills offers new OEM, compatible, and remanufactured inkjet cartridges as well ... - Read More |
 | 6 | Bobbi Brown Cosmetics offers a full line of cosmetics including eye, cheek, lip and nail colors, fragrances, skincare pr... - Read More |
 | 6 | PersonalizationMall.com is the Internet's leading retailer of personalized gifts for life's celebrations. Shop for all t... - Read More |
 | 5 | Abacus Private Store - Read More |
 | 5 | BabySuperMall - Read More |
 | 5 | Discount Contact Lenses - Read More |
 | 5 | FireFold - Read More |
 | 4 | Safety Glasses USA, Inc. - Read More |
 | 3 | AmericanMuscle.com - Read More |
 | 3 | Dave and Adam's Card World - Read More |
 | 3 | Jo Malone - Read More |
 | 2 | DoMyOwnPestControl.com is the premier online retailer of professional do-it-yourself pest control, termite, lawn and gar... - Read More |
 | 2 | FRSport.com - Read More |
 | 2 | Steven Singer Jewelers - Read More |
 | 2 | The Spa Depot sells a wide range of spa & hot tub accessories & supplies such as hot tub chemicals, replacement spa cove... - Read More |
 | 1 | LovelySkin.com offers dermatologist recommended skincare products including cosmeceuticals (cosmetics with pharmaceutica... - Read More |
 | 1 | SmartPak Equine - Read More |
 | 1 | TheHitchStore - Read More |
CIRCLE OF EXCELLENCE Retailers earning the Bizrate Circle of Excellence Award received customer rating scores that are significantly higher than the Network average across all seven key satisfaction indicators*.
*ABOUT BIZRATE® CIRCLE OF EXCELLENCE 2011
Since 2000, Bizrate Insights has been awarding the Bizrate Circle of Excellence Award to those retailers who consistently gather customer feedback (via our free, independent ratings & reviews surveys) and earn ratings from their customers that are statistically significantly above the Bizrate Insights North American Retail Network averages for the award period. Out of the more than 5,000 retailers in our Network, our 2011 Bizrate Circle of Excellence winners represent the top 1.7% in customer satisfaction. Platinum level winners, the top 0.5% in 2011, not only met this criteria, but also received scores of 9.0 and above across all seven key satisfaction indicators.
* The award period for the 2011 award was August 1, 2010 through July 31, 2011. The key satisfaction indicators measured for award eligibility are: immediately post purchase: Overall Satisfaction, Product Selection, and Ease of Finding; after order receipt: Likelihood to Buy Again, Product Met Expectations, On-Time Delivery, and Satisfaction with Customer Support. Bizrate Insights is now a division of Connexity, Inc. For more information about our program, or to learn more about Bizrate Insights surveys, please go to Connexity.com.
