http://www.followterry.com How Do I Use Skype | How To Use Skype For Free You’ve done your marketing online and are now getting hits and visits on your website. Not bad. But when customers place their inquiries and their orders, do you have what a live chat system in place and can you manage it? For your home based business, you get only one shot at converting visitors into customers to try out your products and services. You should be able to familiarize yourself with how to use live chat feature and get to know your customers better. You will need a live chat widget to be able to do this, and it has to be successfully installed on your website. It also performs well if there is an operator on the receiving end to be able to answer questions that your customers ask. Think of your live chat feature as your “salesman” way to help your customers find the right products and services that suit their needs. You don’t have to wait for your visitors to ask you questions. You will be able to take a look at their activity on your site and base what you can offer them from there. Just like in a physical store, you extend your greetings to a customer and let them know that if they need assistance, someone is there. This approach is felt most of the time and it goes a long way, sometimes it is what online stores miss and the “human element” is what keeps customers coming back, and in turn does business with them. You can learn how to use live chat as a team and transfer a customer’s inquiry and issues from one member to another, depending on who’s better equipped to assist the customer. The reason why a live chat feature is so powerful is because customers leave a store after finding out that nobody was around to answer their questions about items they were unsure of. Many people sometimes cannot use their phone or simply can’t because of numerous reasons. Email also takes too long and by the time it is answered, customers have changed their mind. You don’t have to spend to add a live chat feature on your site. You can use the free ones that are available online, copy the code and wait for it to show up at your “storefront”. You can maximize this feature and cut down on your phone expenses, you also save time because of the instant question-answer portion. You reduce the need to hire many representatives because live chat allows you to handle multiple inquiries all at once. Lastly, live chat is useful for online shops that operate globally. It spans time and geography and you can win more customers by successfully assisting those who have inquiries. It is your chance to turn those questions into sales figures and you can do good in the customer service aspect of your business. Take note of your business’s peak hours, this is where you will have to delegate operators. Use data from analytics and you can take a look at the aspects that you need to develop for your business. Now it’s your turn to try it out. Install it and be ready to increase your sales! How Do I Use Skype | How To Use Skype For Free http://youtu.be/stxFM6Cm5C4

• published: 23 Jan 2015
• views: 119