Never call your customers

Kate Jones   If calling your customers is part of your sales plan, think again. Research shows phoning customers is outdated, intrusive and most importantly, nothing but a waste of time.

Features

Is blogging really a business?

Kate Jones   These fashionistas have turned their passions into a profit-making machine.

Does work-life balance matter?

Christine Long   It's the be-all and end-all, according to some. But is it really?

Do you lie at work?

Kate Jones   There are consequences when you're not being totally honest on the job.

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Do office dress codes matter?

Christine D'Mello   In an increasingly casual world, does what you wear to work make a difference?

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Does an accent matter?

Caroline James   Many of us are not from around here. Does the way we speak make a difference at work?

Booze for the lazy or immobile

Christine Long   There's plenty of services springing up to deliver grog to your door. Pronto.

Small Talk

How to fire someone

Caroline James   It's the worst job a boss has to do, but if you can't do it, you probably shouldn't be running the show.

Should you soldier on at work?

Christine Long   Is it better to keep fronting up when lurgies strike, or should we down tools and stay at home?

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The woman who took on Coke and won

Christine Long   Annabel Young trademarked Honest Tea back in 2005. It took years of fighting to protect her brand.

No excuse for lateness

Caroline James   How should you deal with colleagues who are perennially late?

Conversation

A million people out of work

James Adonis 6:03 AM   So is there really a skills shortage?

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Party plan = pyramid schemes?

Alexandra Cain 12:00 AM   One thing's for sure, they're not really about kitchen gear, clothes and cosmetics.

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Lessons from the Ashes humiliation

Tony Featherstone   Leadership changes across sporting codes provide management insights.

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Dealing with ADHD at work

James Adonis   If you suspect some of your colleagues suffer from this, you're probably right.

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