“Customer support, when done well, is a career.” Automattic’s support lead Andrew Spittle on customer success vs customer support.
From one of the best blogs on the internet, Bruce Schnier writes on Why We Encrypt.
Trevor Noah & Jerry Seinfeld
Trevor Noah, the new host of the Daily Show, was on Jerry Seinfeld’s Comedians in Cars Getting Coffee show, and it was quite interesting. I really love this show, even when it’s slow you get some fun thoughts. I would embed the video but that doesn’t seem possible.
“We have two interesting challenges for you – to write the shortest code possible and to write the fastest code possible.” One of the prizes is a conference ticket and three nights in a hotel. Check it out over at the Automattic React Europe Challenge.
New VideoPress
We launched a shiny new version of VideoPress that makes mobile better, is way faster, has a sleek UI, and is HTML5. This is targeted at WordPress.com users right now, but will expand for everyone soon.
Domain Anonymity and the Brilliance of Entertainment Lobbyists
To rid the internet of piracy, entertainment companies are willing to greatly reduce privacy, at least where website registration is concerned.
Where the entertainment industry views proxy registration as a pirate’s tool for obfuscation, privacy advocates see identity concealment as a feature that can enable free speech and freedom from harassment.
So there’s a new proposal to force any “commercial” website, which could cover pretty much anything, to have real WHOIS/contact info. This is a terrible idea, and of course there are already ample and simple means to bypass proxy services being actually abused with a court order. But they want to go a step further, so potentially a parenting blogger with ads or affiliate links on their site would be forced to put their actual home address and phone number in a public directory anyone on the internet can access, or break the law. What could go wrong? EFF has more about why this impacts user privacy.
I think the better question here, is when has the entertainment industry ever proposed something good for consumers or the internet? I’m not kidding, 100% serious: have they ever been right?
It seems like a good approach for governing bodies like FCC, ICANN, or Congress to just blanket oppose or do the opposite of what MPAA or COA propose, and they’ll be on the right side of history and magically appear to be a very tech-savvy candidate or regulator.
“In recent years, Apple’s strategy towards the web can most charitably be described as ‘benevolent neglect.'” Nolan Lawson throws the gauntlet down by asking Is Safari the new Internet Explorer?