How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

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  1. Shipping & Delivery

    • Delivery Time
    • When can I expect my order?
    • What time will my order deliver?
    • Signature on Delivery
    • Shipping Restrictions
    • Problems With Your Shipment

  2. Viewing & Changing Orders

    • Online Order Status
    • Check Order Status
    • Track Shipments
    • Edit Your Order
    • Cancel Order
    • View or Print Invoice

  3. Returns & Refunds

    • Return Items
    • Terms and Conditions

  4. iPhone

    • iPhone Availability
    • How to Purchase
    • Activation
    • Support and Training
    • Additional Information

  5. Your Account

    • Benefits of an Apple ID
    • Find or Reset Password
    • Manage Your Account
    • Express Checkout
    • Privacy Policy

  6. Payment & Security

    • Payment Methods
    • Credit Cards or Debit Cards
    • Apple Store Gift Card
    • Cheque or Money Order
    • Direct Debit
    • Apple Financial Services
    • Can I change my payment method?

  7. We keep you informed

    • How will Apple keep me informed of the progress of my order?
    • I have not received my order acknowledgement or shipment confirmation email

  8. Online Store Exclusives

    • Engrave Your iPod or iPad
    • Configure Your Mac
    • Buy a Certified Refurbished Product

  9. Apple Software

    • Older Versions of OS X
    • GarageBand Learn to Play
    • QuickTime
    • iWork
    • Aperture

  10. Shopping Experience

    • How to place an order
    • Redeem your e-coupon
    • Log out
    • iPod Accessory Compatibility
    • Saving Items for Later

  11. Policies

    • Privacy Policy
    • Sales and Refund Policy
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information

  12. Gifting

    • Gift Messaging
    • Gift Wrapping
    • Apple Store Gift Cards
    • Engrave Your iPod or iPad
    • Corporate Gifting and Rewards

  13. Questions & Answers

    • Getting Started
    • Content guidelines
    • Following a Question
    • Voting for the Best Answer
    • Most interesting questions

  14. Apple Print Products

    • Creating Your Order
    • Shipping Times
    • Shipping Methods
    • Order Status
    • Change or Cancel Order
    • Return Policy
    • Learn More