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Almost every consumer-facing company should be taking a long, hard look at ways to greatly improve the customer experience.
Many start-ups are hitching themselves to the so-called Uber economy, but is the secret sauce technology or inequality?
“Life-first thinking is imperative in a world where digital is omnipresent. Digital is no longer a channel or a medium – its simply a way of life,” the Huge agency’s head of strategy, Catherine Heath, tells Mark Cameron.
Is getting better broadband sooner a reasonable consolation prize for missing out on the best broadband later?
Marketing professionals must refocus on the customer – who has always held the balance of power. The CMOs of today who’ll be the CEOs of tomorrow already know that having data is no longer enough.
There’s nothing wrong with positive thinking. But one must be realistic.