Digital Subscriptions
Digital Subscriptions Overview
- Do I have to pay the credit card fee?
- I don't want to pay a credit card fee - is there a way I can pay that doesn't attract a fee?
- How much is the fee for credit card payments?
- Why is there a fee for credit card payments?
- Does a digital subscription give me access to both the SMH & The Age?
- Can a household share the same login?
Setting up your digital subscription
Manage my subscription
- What is the cancellation policy?
- Can I change my subscription package online?
- How do I reset my password?
- How do I update my personal details?
- How do I cancel my digital subscription?
- How can I change my credit card details for my subscription?
International & Travelling customers
Subscription packages
- Is the Digital Edition part of the Digital Subscription package?
- How do I get the Newspaper Replica included in my subscription?
- Does the Newspaper Replica product come standard with a Digital Subscription?
- What if I already purchased the Android App $21.99 subscription?
- Why does the Android Tablet App Subscription cost less than the iPad App Subscription?
- How much does it cost to subscribe to just the Android tablet app?
Article Meter
- Can I get access to your website from Facebook, Twitter, search engines or a blog?
- How does the article limit work?
- How many articles can I read for free?
- Why is the article limit higher for local visitors?
- How will the article limit work on my tablet?
- I was reading an article through a social media site and received a prompt to subscribe – what do I do?
My Benefits Program
- I don’t live in Australia. What offers are available to me?
- How do I sign-in to the My Benefit site?
- How do I sign up for a Fairfax digital membership?
- What are Shortbooks?
- What is Zoom?
- I want to subscribe/unsubscribe to a newsletter?
Gift Subscriptions
- What are gift subscriptions?
- What Gift Subscription packages can I choose from?
- When is the gift sent to my nominated recipient?
- What's the length or term of a Gift Subscription?
- Is a gift card sent to the person I have nominated as the gift recipient?
- I tried to give a gift subscription and the recipient never got the redemption e-mail — what should I do?
Contact Us
If you can’t find an answer to your question, you can either submit a request or call Customer Service on 13 66 66.
Our Subscriber Services team operates between 7am – 7pm Monday to Friday and 7am – 12.30pm Weekends (Australian Eastern Standard Time)
Contact Us
If you can’t find an answer to your question, you can either submit a request or call Customer Service on 13 66 66.
Our Subscriber Services team operates between 7am – 7pm Monday to Friday and 7am – 12.30pm Weekends (Australian Eastern Standard Time)
Contact Us
If you can’t find an answer to your question, you can either submit a request or call Customer Service on 1800 646 990.
Our Subscriber Services team operates between 7.30am – 5.30 pm Monday to Friday (Australian Eastern Standard Time)
Contact Us
If you can’t find an answer to your question, you can either submit a request or call Customer Service on 1800 032 577.
Our Subscriber Services team operates between 7.30am – 5.30 pm Monday to Friday (Australian Eastern Standard Time)