Undercover Boss Canada takes a look at what really goes into creating the nation's favourite pastime -- Hockey. Canlan Ice Sports Corp is the largest private sector owner/operator of ice sports & entertainment facilities in North America and believes its role is to nurture future NHL stars. CEO Joey St-Aubin admits their prices are higher than local municipal rinks, but believes his company offers a premium service and better ice quality. In an effort to win back cost-conscious customers, he adopts a brand new identity, allowing him to secretly survey his rinks, bars and restaurants and find out how they're really performing. Ice Queen Ramona coldly tells him to quit complaining when he struggles to get the rinks ready for play-off, and there's so much dog poop to pick up at one facility, there's no time for lunch. In the end, what he discovers leads to real frontline changes that make life easier for staff and also go down well with customers ... Undercover Boss is a television franchise series created by Stephen Lambert and produced in many countries. It originated in 2009 on the British Channel 4.[1] The show's format features the experiences of senior executives working undercover in their own companies to investigate how their firms really work and to identify how they can be improved, as well as to reward hard-working employees. Each episode features a high-ranking executive or the owner of a corporation going undercover as an entry-level employee in his or her own company. The executives alter their appearance and assume an alias and fictional back-story. The fictitious explanation given for the accompanying camera crew is that the executives are being filmed as part of a documentary about entry-level workers in a particular industry, or a competition with another individual with the winner getting a job with the company. They spend approximately one to two weeks undercover (one week being the norm in some editions, such as the U.S. version, and two weeks in some other versions, such as the Australian edition), working in various areas of their company's operations, with a different job and in most cases a different location each day. They are exposed to a series of predicaments with amusing results, and invariably spend time getting to know the people who work in the company, learning about their professional and personal challenges. At the end of their time undercover, the executives return to their true identity and request the employees they worked with individually to travel to a central location—often corporate headquarters. The bosses reveal their identity, and reward hard-working employees through promotion, or financial rewards; while other employees are given training, better working conditions or in extreme cases, termination. Norwegian Cruise Line,billion dollar business,how to make money,Undercover Boss USA,hooters,complete episode,latest season,latest episode,boss,employee angry,emotional,million dollar,Business,Undercover,Corporation,Corporate Executive,Non Fiction,Money (The Office),United States (Country)

• published: 01 Feb 2014
• views: 9