IT support for staff
VU's Information Technology Services (ITS) department provides a wide range of services for staff including:
- computers and software (acquisitions, software & licensing, iPads and iPhones)
- communication services (desktop phone setup, emails, mobile phones, mailing lists, Office Communicator)
- teaching and learning support (Blackboard, WebCT, ReVU, off-air recording and open access labs)
- networks and internet (wireless networks, VPN, shared drives, printing and fax services).
Log in to the Intranet to access the full list of IT services for staff.
On this page
Log an IT Service request
The IT Service Desk is the central point of contact for help and assistance with all information technology issues.
Report a fault or service request online – login using your MYVU Portal or Active Directory (AD) username and password (same as your staff email login details).
As a staff member this eliminates the need for you to contact the Service Desk. You'll be able track the progress of lodged jobs, add more information, and communicate with an IT service Desk Analyst while they're working on your Incident or Service Request.
When you submit an Incident or Service Request, the Service Desk analysts will process as soon as possible.
Phone the IT service desk
You can contact the IT Service Desk via phone on +61 3 9919 2777 (option 3) for all ITS related problems, or queries from anywhere within the University.
During semester
Monday to Thursday: 8am - 9.30pm
Friday: 8am - 5pm.
Semester break
Monday to Friday: 8.30am - 5pm.
Outside operating hours
Probably the best thing to do outside of our operating hours is report a fault or service request online.
If you phone us outside our operating hours you will be connected to our voicemail system. When leaving a voicemail message, please leave a detailed description of the problem or request and include your:
- name
- phone number
- staff ID
- department
- location.