International student support
VU scholarship students at Federation Square, Melbourne
The dedicated International Student Support (ISS) team at Victoria University International will support you from your arrival through to when you become an alumnus of the university.
We want to ensure that your time as a student at Victoria University (VU) is as rewarding as possible.
On this page
Support available
Face to face customer service at our student services centre
We will work to make your experience at VU positive. We understand the challenges international students face as you adjust to a new culture and environment, make new friends, and successfully complete your studies. Be assured you are not alone. We are here to help.
We offer you:
- free airport reception service on your arrival in Melbourne (this must be pre-booked)
- an orientation program to assist with your transition to living in Melbourne and studying at VU
- assistance and support on cultural issues, transition to life in Melbourne, study concerns and general questions
- support and encouragement
- a range of social activities and programs
- an after-hours contact number
Contact us
Sometimes your question can be resolved over the phone or you can make an enquiry or email iss@vu.edu.au for assistance.
You can also arrange an appointment to meet with an International Student Adviser. When arranging your appointment, remember to include your name, student ID and which course you are studying.
Email: iss@vu.edu.au
Phone: +613 9919 4953
After hours assistance
When the University is closed, VU international students can call the after-hours telephone number 1800 758 350 for immediate advice and assistance on many issues, including health and safety concerns.