Craig Wilkey joins the Hooper and Beran to talk all things IT Services. You just have to make it through the first 20 minutes of chris's antics. ITSM Weekly The Podcast bringing you news, insight, analysis and information from the the world of IT Service Management. Your host, Matthew Cooper, Chris Dancy and Matt Beran. IT Service Management Weekly The Podcast starts now. Welcome to ITSM Weekly The Podcast for the week ending April 27th. News gator, that open, that spirit, Frank Wilke. Oh, you're gonna burst a bubble. I don't think I've ever seen you turn that shirt to red dress. We don't have any real news. Can we get a newspaper sound? How about a news purr? How about crickets? Can we get crickets? And just to spite them, give us some news poodles. You do this in the other shows right? They all have those sounds. Yes. I guess before you guys get started, 'cause I can spend five minutes from you. Have you been watching the Twitter string? A little bit. Not today. Of course not you have a tool that curates it for you why would you pay attention. Yeah. It obviously wasn't important enough. Never is. I'm high profile. Does Mrs. Hooper, call the phone? She has to text. I texted you and you didn't call me back for three hours. Yeah, I got you in a different life mode. Isn't that a phony? Yeah. Yeah. What life mode do you have being Dancy's puppet. I don't know. Okay. I don't have a life mode. So yeah. A couple interesting things. Stephen Mann has single handedly turned into the PR department for every conference ever given. I mean all he's doing is repeating stuff from vendors for a sits. Yeah. The Forrester stuff that was coming out there was fantastic. From out of what? Out of. Not the SDITS or however you said it. The other one that they were at yesterday. Wilkey, do you watch the stuff? Do you follow the Steven Mann? I follow him but I haven't really been paying attention to the stream. I'm on vacation. I just look for mentions. Dude I just realized it's 4.20 you got sunglasses on, you you're inside, what's up with that? I wish, I got no contacts out here. Do you have any? Contacts? No. Don't ask Hooper if he's got marijuana while he's recording a podcast that's gonna be on the internet. Mrs. Hooper that's the strike number four. I think for her ever listening to the show. Yeah. Well, actually, that wasn't a bad one 'cause I had no idea what he was talking about. So that actually goes in my favor. So, Hoop, I have to ask with that plunging neckline and the gorilla crawling out of your shirt. How does that work? It's called being a man. I wouldn't know much about that. It's beautiful here. Actually, my short-sleeves which is almost never happens. Ah, and you go to that gym. I see you check-in all that old. So yeah Steven Mann's tweets are kind of hot. He's really the analyst of analysts. The only thing is, did you guys see? You didn't, but here's this really cool app or application I saw today called OneDesk. And it takes engagement management, feedback, customer service, project development, support cast and social media monitoring and puts it in one tool. What's it called again? OneDesk. That being said it is the interface is junky looking, but you know you can skin anything, ask Michael Meyers. Interface is continued, and we talked about this before, continued to be overrated. If it doesn't have the functionality and the power, everyone talks about, "Oh, it's gotta have this sexy UI. It's gotta be delightful." Give me a break. If it doesn't scale and it doesn't work functionality I don't care how anything looks. First off, Mrs. Hooper might scale, but she's damn sexy, so I know you can. She's here for me. Hey, when it comes to selling, you got to have both. Yeah. Even when I think about Matt's wife, she's hot. Oh yeah, quite. Yeah you should see my wife. All right. So, back to what we were saying. So yeah, to the UI point, what's his name, who's the guy from New Zealand who's always complaining. The IT skeptic. I couldn't think of his name out, I just go ahead and type descriptors. I love how everybody has a beer but me. See, he tweeted today that since he started the update on his site, it's made no difference in his bounce rate. So content is still king. Well, yeah. I don't follow him on Twitter either so content is still king. So again, I don't follow, I don't check out Skep’s site because I get everything to RSS feeds. I get all of the stuff plugged into me so I don't know what this new site looks like. I think I will check it out. I mean it's nice. It is. I mean I kind of wanted to tell them it made a difference to me because it's easier on the eyes. Because you're shallow and superficial. And you only care about looks. Oh burn. Speaking of shallow and superficial I don't but because I'm getting ready to go to London I just have my nose waxed. Oh yeah? My face was my nasolabial has