We exist to offer the most useful information so that people can make up their minds about claims. We’re grateful to anyone who takes the time to help us improve our content.

If you think we’ve made a mistake or omitted something, please let us know as soon as possible and we’ll respond within two working days. We’re keen to improve existing content as well as to fix mistakes.

Please send feedback or corrections to feedback@fullfact.org. If you’d prefer to contact us another way, we can make alternative arrangements.

How we handle complaints

We are a small organisation and are usually working to deadlines but we aim to respond to all feedback as soon as possible, within two working days and often much sooner.

All feedback will be investigated. We’ll let you know what we plan to do about it and explain the options if you’re still not satisfied.

Complaints are initially investigated and responded to by a member of the research team.

If you are not satisfied with the response you can request an internal review, which will be carried out by our Director.

Ultimately, if concern continues, Full Fact’s trustees can appoint an independent external reviewer to assess the complaint and evaluate how it has been handled.

We log all feedback and complaints internally and review them at our weekly meeting so we can learn from them. We’ll also conduct periodic reviews of how we handle complaints.

We have designed this process to comply with ISO 10002 (£), the international standard for complaints handling.