Itsm

The Marriage Between ITSM and Cloud Computing

Order: Reorder
Duration: 39:11
Updated: 17 Mar 2013

The cloud computing market is growing rapidly, and the latest Gartner Hype Cycle shows that the hype around it has recently transformed into reality. In fact...

http://wn.com/The_Marriage_Between_ITSM_and_Cloud_Computing

ITIL / ITSM Best Practices Tech Select Webinar

Order: Reorder
Duration: 9:28
Updated: 26 Jul 2013

Can you show the positive impact of ITIL/ITSM technology related investments such as Service Desk, CMDB, Service Dependency Mapping and Service Catalog? NAI ...

http://wn.com/ITIL_ITSM_Best_Practices_Tech_Select_Webinar

BMC Remedy ITSM: Incident Management Process Flow

Order: Reorder
Duration: 7:32
Updated: 28 Jul 2013

This video teaches you the basic flow of the Incident Management process from the BMC Service Management Process Model, and then shows how you can perform th...

http://wn.com/BMC_Remedy_ITSM_Incident_Management_Process_Flow

Основы ITSM для успешной карьеры в ИТ

Order: Reorder
Duration: 164:29
Updated: 31 Jul 2013

Узнайте из первых рук информацию об основных принципах ITSM, а также о месте ITSM в мире ИТ. Семинар проводит Алексеев Антон Александрович (http://www.specia...

http://wn.com/Основы_ITSM_для_успешной_карьеры_в_ИТ

ITSM Illustrated - ITIL, PMBoK, COBIT, GRC, TOGAF, ISO38500

Order: Reorder
Duration: 12:38
Updated: 29 Jun 2013

ITSM is a fundamental principle that all IT organizations should adopt. This presentation illustrates some of the rationale behind the value of ITSM and a br...

http://wn.com/ITSM_Illustrated_ITIL,_PMBoK,_COBIT,_GRC,_TOGAF,_ISO38500

ITSM Executive Overview

Order: Reorder
Duration: 15:00
Updated: 01 May 2013

ITSM rationale, challenges, ISO 20000, Project Management and other factors.

http://wn.com/ITSM_Executive_Overview

ITSM HELL

Order: Reorder
Duration: 2:39
Updated: 02 Dec 2011

Created at http://goanimate.com/

http://wn.com/ITSM_HELL

What Is Service Management? What is good IT Service Management (ITSM)?

Order: Reorder
Duration: 1:46
Updated: 04 May 2012

Quick overview of Service Management and IT Service Management (ITSM)

http://wn.com/What_Is_Service_Management?_What_is_good_IT_Service_Management_ITSM?

Первая киевская ITSM встреча

Order: Reorder
Duration: 130:44
Updated: 31 May 2013

В программе такие доклады: ЕВГЕНИЙ САФАРОВ АО «Киевстар» Начальник отдела поддержки пользователей / Бизнес подразделение IT, с 2008 года Управление службой т...

http://wn.com/Первая_киевская_ITSM_встреча

Key challenges for the ITSM industry - Andy White

Order: Reorder
Duration: 5:00
Updated: 01 Aug 2013

Barclay Rae talks to Andy White of EasyVista about what challenges his customers are facing and changes he sees happening across the industry. http://www.eas...

http://wn.com/Key_challenges_for_the_ITSM_industry_Andy_White

IT Service Management (ITSM) Certification Training By Simplilearn

Order: Reorder
Duration: 10:21
Updated: 07 Jun 2013

"Watch IT Service Management training videos (lectures) online. Simplilearn Solutions (http://goo.gl/hospd) is a leading provider of IT Service Management tr...

http://wn.com/IT_Service_Management_ITSM_Certification_Training_By_Simplilearn

Mproof ITSM Expert Series Episode One - What is ISM?

Order: Reorder
Duration: 9:50
Updated: 03 Jul 2013

http://www.clientele-itsm.com The Mproof Expert Video Series provides the ITSM community with an arena for discussions of topics related to IT Service Manage...

http://wn.com/Mproof_ITSM_Expert_Series_Episode_One_What_is_ISM?

Introduction to OTRS ITSM 3.0

Order: Reorder
Duration: 4:06
Updated: 18 May 2013

This short fly-by introduction to OTRS ITSM should help you understand how ITSM can help you to solve your IT woes. For additional information, go to http://...

http://wn.com/Introduction_to_OTRS_ITSM_30

IPCC ITSM CA-RM JHA

Order: Reorder
Duration: 87:49
Updated: 07 Aug 2013

http://wn.com/IPCC_ITSM_CA-RM_JHA

BMC Remedy ITSM: Training Service Desk Staff with Decision Trees

Order: Reorder
Duration: 1:55
Updated: 28 Jul 2013

This video shows how to use decision trees in BMC Remedy IT Service Management to train new service desk staff how to process incident requests.

http://wn.com/BMC_Remedy_ITSM_Training_Service_Desk_Staff_with_Decision_Trees

Hornbill ITSM 5 Minute Overview

Order: Reorder
Duration: 5:40
Updated: 25 Feb 2011

A short five minute overview and quick product demo of Hornbill's PinkVERIFY certified, ITSM solution.

http://wn.com/Hornbill_ITSM_5_Minute_Overview

Kovair ITSM (IT Service Management ) Studio Overview

Order: Reorder
Duration: 21:01
Updated: 18 Apr 2013

The Kovair IT Service Management (ITSM) solution provides a workflow based configurable global platform for implementing IT Service Management processes dist...

http://wn.com/Kovair_ITSM_IT_Service_Management_Studio_Overview

BMC Remedy ITSM: Understanding Product Categorization

Order: Reorder
Duration: 6:35
Updated: 01 Jul 2013

This video shows you how product categorization is used in BMC Remedy ITSM and related applications and some basic information about how it is configured. Af...

http://wn.com/BMC_Remedy_ITSM_Understanding_Product_Categorization

Mobile ITSM

Order: Reorder
Duration: 0:33
Updated: 18 Jun 2013

http://www.clientele-itsm.com Mproof's Mobile ITSM is a new User Interface is specifically designed for mobile devices such as tablets and smartphones. It su...

http://wn.com/Mobile_ITSM

What's New in BMC Remedy ITSM 8.0, PART 1

Order: Reorder
Duration: 13:37
Updated: 28 Jan 2013

Live webinar recorded on October 31, 2012; presented by Roger East of RightStar Systems.

http://wn.com/What's_New_in_BMC_Remedy_ITSM_80,_PART_1

Clientele ITSM Software

Order: Reorder
Duration: 2:20
Updated: 18 Jun 2013

http://www.clientele-itsm.com Clientele ITSM - A software solution for IT Service Management.

http://wn.com/Clientele_ITSM_Software

BMC Remedy ITSM 8.0: What's New

Order: Reorder
Duration: 16:33
Updated: 01 Jul 2013

Lead Product Manager Peter Adams gives an overview of the enhancements in the BMC Remedy IT Service Management 8.0 release, which also apply to the Remedy On...

http://wn.com/BMC_Remedy_ITSM_80_What's_New

OTRS 3: Installing OTRS ITSM

Order: Reorder
Duration: 7:11
Updated: 02 Feb 2013

Here is a video instructing on how to install OTRS ITSM in OTRS Help Desk. The current version of the OTRS Help Desk (http://otrs.org/) is 3.0.4 This version...

http://wn.com/OTRS_3_Installing_OTRS_ITSM

The Marriage Between ITSM and Cloud Computing

ITIL / ITSM Best Practices Tech Select Webinar

BMC Remedy ITSM: Incident Management Process Flow

Основы ITSM для успешной карьеры в ИТ

ITSM Illustrated - ITIL, PMBoK, COBIT, GRC, TOGAF, ISO38500

ITSM Executive Overview

ITSM HELL

What Is Service Management? What is good IT Service Management (ITSM)?

Первая киевская ITSM встреча

Key challenges for the ITSM industry - Andy White

IT Service Management (ITSM) Certification Training By Simplilearn

Mproof ITSM Expert Series Episode One - What is ISM?

Introduction to OTRS ITSM 3.0

IPCC ITSM CA-RM JHA

Make changes yourself !

The Marriage Between ITSM and Cloud Computing

ITIL / ITSM Best Practices Tech Select Webinar

BMC Remedy ITSM: Incident Management Process Flow

Основы ITSM для успешной карьеры в ИТ

ITSM Illustrated - ITIL, PMBoK, COBIT, GRC, TOGAF, ISO38500

ITSM Executive Overview

ITSM HELL

What Is Service Management? What is good IT Service Management (ITSM)?

Первая киевская ITSM встреча

Key challenges for the ITSM industry - Andy White

IT Service Management (ITSM) Certification Training By Simplilearn

Mproof ITSM Expert Series Episode One - What is ISM?

Introduction to OTRS ITSM 3.0

IPCC ITSM CA-RM JHA

BMC Remedy ITSM: Training Service Desk Staff with Decision Trees

Hornbill ITSM 5 Minute Overview

Kovair ITSM (IT Service Management ) Studio Overview

BMC Remedy ITSM: Understanding Product Categorization