Help
frequently asked questions
Financial Review Website and Marketwrap5pm
Subscription Options
Trial
- What’s in the 14 day trial?
- What are the conditions of the 14 day trial?
- How do I cancel the 14 day trial?
- What if I forget to cancel the trial after 14 days, will I be charged?
Subscribing to the Financial Review and MarketWrap5pm
- How do I subscribe?
- How do I cancel my subscription?
- Can I use my Fairfax Digital username and password to login to the Financial Review website or MarketWrap5pm?
- My username keeps being rejected on the registration form, what’s wrong?
- The registration form does not accept my personal details. What’s wrong?
- Can I print from the Financial Review website or MarketWrap5pm?
- Can I unsubscribe to the MarketWrap5pm e-mails, but still access the website?
- How can I re-subscribe to MarketWrap5pm emails?
Billing & payment
- How do I pay for my subscription and how will I be billed?
- Why do I need to enter my credit card details?
- I don’t feel safe entering my personal details online.
- What if I don’t have a credit card?
- I would like a receipt for my subscription.
Subscriptions to the financial review website
Managing My Account
- What is My Account?
- I’ve forgotten my password?
- How do I change my password?
- How do I change my email address?
- I’m already a subscriber to the Financial Review website how do I add my Financial Review print subscriber number to receive my subscriber benefit?
Archives
Online Security
Copyright
Advertising on the financial Review
Mobile site
- How do I access the Financial Review website or MarketWrap5pm via my mobile phone?
- Will I have full access?
- Can I access the Financial Review website or the MarketWrap5pm mobile site from any mobile phone?
- How much does it cost?
- I am having trouble accessing and using the Financial Review website and MarketWrap5pm via my mobile phone?
- Why am I asked to login continuously when accessing the Financial Review website and MarketWrap5pm?
Minimum System Requirements
- Apple Macintosh or PC with P4 or equivalent processor.
- 512MB RAM (256MB, 384MB work less well).
- A modern web browser with Flash Player 9 or higher. (e.g Internet Explorer 7, Firefox 3 and Safari)
- Internet connection (broadband recommended).
- A screen resolution of 1024×768 or higher.
- The browser is JavaScript enabled.
Can you see the tick?
If you cannot see the tick to the left you do not have the correct version of the Flash Player to use all the features available on afr.com or MarketWrap5pm. (Flash Player 9.0.115.0 or above is required)
To get the latest player download it from Adobe .
Mobile Financial Review website and MarketWrap5pm Device Specifications
Minimum device specification: RIM, Blackberry OS v4.0 and above, Apple iPhone / iPod touch, Windows Mobile v6 and above, Symbion v9.2 and above. Screen resolutions of 240x320, and 320x240 and higher.
Common devices with these, or better specifications include Blackberry 8000 Series (Pearl), Blackberry Bold, Apple iPhone / iPod touch (all versions), Samsung Blackjack i600 series, Nokia N series.
Blackberry optimisation instructions:
- From your blackberry home screen, click on the Browser icon
- Go to any mobile web page
- Open the Blackberry menu by clicking the menu button
- Choose ‘Options’
- Choose ‘Browser Configurations’
- Enable the following options by checking the boxes: Support HTML Tables, Use Foreground and Background Colors, user Background Images, Support Embedded Media, Support Style Sheets
- Save changes
- Reload the page
financial Review Website
Q. What is the Financial Review website?
The Financial Review website brings you the business and finance news that matters most to the Australian business and investment community. The website allows you to access up to the minute market information, news, commentary and analysis from one trusted source, in formats that suit you, 24/7.
In addition to breaking news from Fairfax sources and international sources such as Reuters, the website provides a wide variety of information on markets, stocks, funds, commodities, bonds, residential and commercial property. Sources of information include the Australian Stock Exchange, Reuters, IBISWorld, Aspect Huntley, Morningstar, Conscious Investor, National Institute of Economic and Industry Research and more.
Additional features include:
- A full menu of business and investment information seamlessly integrated with the powerful news gathering capabilities of the Financial Review
- Dedicated website sections including: DIYSuper, Street Talk Online, ResourcesDaily, and DealBook
- Content you won’t find anywhere else including deep industry analysis, so you are always equipped with the business intelligence you need to make key decisions
- A rich history of global business and investment data in 25 years of archives from the Financial Review, BRW, AFR, Smart Investor, NY Times Business and the Nikkei
- A detailed round-up of the day’s market and business action, delivered straight to your inbox with MarketWrap5pm
Q. What is MarketWrap5pm?
MarketWrap5pm is a wrap up of the day’s market movements written by investment experts, industry analysts and Australia’s leading business columnists; providing you with all the information you need to make wise investment decisions.
Every day, after market close, subscribers will receive highlights on the key market movements, a range of views on the day’s trading from expert industry analysts and fund managers, and tables and charts presenting the information clearly and simply.
And on a Saturday morning, at the close of Wall Street, a Week in Review analysis will be available to subscribers which will present the best of the week’s trading and stock movements.
All reports are published online on the Financial Review website in a dedicated MarketWrap5pm section where you can read the broker watch report, keep track of floats and access range of tools and calculators.
MarketWrap5pm subscribers will also have access to basic afr.com tools, including quotes, company profiles, watchlists and portfolios.
Subscription Options
Q. What subscription options are available?
If you are a current weekday The Australian Financial Review newspaper subscriber::
- Upgrade to the complete package: visit www.afr.com/addweb
If you are a new subscriber:
- The complete Financial Review package: From $65 per month or $780 per annum
- Financial Review website: From $59 per month or $680 per annum
For more information visit: What’s in the Financial Review website?
Q. What’s in the 14 day trial?
When you subscribe to Free 14 day Financial Review website trial you will be given access to all the resources of the Financial Review website, including MarketWrap5pm.
A 14 day trial to MarketWrap5pm gives you access to a dedicated MarketWrap5pm section on the Financial Review website in addition to daily emails sent at market close alerting you to the latest investment news, reports and analysis from the day’s market movements.
A trial to MarketWrap5pm also includes access to selected website tools including: quotes, company profiles, watchlists and portfolios.
Complimentary trials require valid credit card details to be submitted during the sign up process. See Terms and Conditions for further information. To receive a 14 day trial visit afr.com/website and complete the sign-up process. Your trial begins upon receipt of your welcome email containing your username and password.
Q. What are the conditions of the 14 day Financial Review website trial?
You must have a credit card to participate in the trial. One trial is permitted per product per user. Duplicate trials will not be accepted. Trial commences immediately upon sign-up. After day 14 you will be billed and no refunds will be issued should you cancel the trial after the 14 day period.
Q. How do I cancel the 14 day Financial Review website trial?
You may cancel your trial at any time during the 14 day trial period and your credit card will not be charged a subscription fee. To cancel your trial:
Go to My Account under My Subscription select Cancel Trial.
Once you have cancelled your trial, your username and password will still provide you limited access (no charge) where you will still be able to use your portfolios and watchlists.
Q. What if I forget to cancel the trial after 14 days, will I be charged?
If you do not cancel your 14 day trial on the 14th day, you will be billed on the 15th day and charged at the monthly fee for the subscription level selected.
Subscribing to The FINANCIAL REVIEW WEBSITE OR MARKETWRAP5PM
Q. How do I subscribe?
To successfully subscribe you must register, with your personal details, select your package make payment and accept the Subscription Terms. Credit cards accepted include; Visa, Mastercard, American Express, Diners Club.
To subscribe to the Financial Review website or MarketWrap5pm visit: www.afr.com/subscribe
Q. How do I cancel my subscription?
The Financial Review website and MarketWrap5pm subscriptions automatically renew under the Subscription Terms that are accepted at sign-up. Please advise us prior to your renewal date of your cancellation. Your access to afr.com or MarketWrap5pm will expire on the renewal date.
Cancellations will only be accepted by telephone and email. Contact Customer Service on 1800 646 990 between 7am -6pm AEST. Outside of Australia +61 3 8664 3844. Alternatively, email: help@afr.com.au with your name, surname, address and the email address under which your afr.com or MarketWrap5pm account is registered.
Q. Can I use my Fairfax Digital username and password to login to the Financial Review website or MarketWrap5pm?
You must register on the Financial Review website and MarketWrap5pm separately to Fairfax Digital. Your username and password to Fairfax Digital will not give you access to the website or MarketWrap5pm. To receive e-newsletters you will also need a Fairfax Digital membership which can be accessed: http://newsletters.afr.com/newMember.aspx
Q. My username keeps being rejected on the registration form, what’s wrong?
Your username must be 6 or more characters and have no spaces. If rejected, it may be that your username has been selected by another user. In this case, please try entering another username.
Q. The registration form does not accept my personal details. What’s wrong?
Ensure that all mandatory fields highlighted have been completed. Any mandatory field not complete will be indicated to you in RED.Your registration will not be processed until all required information has been completed. If you continue to have problems please contact our support team 1800 887 969 or email help@afr.com.au
Q. Can I print from the Financial Review website or MarketWrap5pm?
Subscribers can print individual articles in a user friendly format.
Q: Can I unsubscribe to the MarketWrap5pm emails, but still access the website?
Yes, there are two ways you can unsubscribe to the MarketWrap5pm communications but still be able to access the website.
- Online via the unsubscribe link at the bottom of the email
- Directly through Customer Support
Note that unsubscribing from communications does not cancel your subscription to MarketWrap5pm.
Q. How can I re-subscribe to MarketWrap5pm emails?
If you have unsubscribed from MarketWrap5pm emails and would like to receive them again please contact help@afr.com.au to re-subscribe to the daily email.
Billing & Payment
Q. How do I pay for my subscription and how will I be billed?
Your Financial Review website or MarketWrap5pm subscription automatically renews on your credit card as a condition of the Subscription Terms. Your credit card will continue to be billed until you advise us that you would like to stop your subscription. If you cancel your subscription your access will expire on the day that your subscription was due to renew. Financial Review website subscribers will still be able to access limited areas of the website including watchhlist’s using your username and password.
Q. Why do I need to enter my credit card details?
We ask that you provide a credit card so that your access is not interrupted at the completion of the trial period. It is also required because your subscription auto-renews unless you cancel your subscription.
Q. I don’t feel safe entering my personal details online.
Every effort is made to ensure that your transaction is secure and safe. Passwords and credit card details are transmitted in an encrypted form using 128 bit SSL encryption to protect your privacy. Information about how John Fairfax Publications handles your personal details is explained in our Privacy Statement.
Q. What if I don’t have a credit card?
It is possible to pay by cheque for your Financial Review website or MarketWrap5pm subscription. Please note you will NOT be able to participate in the 14 day trial without a credit card. Payment made by cheque must be for a 12 month subscription. To pay by cheque, please contact our customer service team on 1800 646 990.
Cheques must be made payable to Fairfax Media Publications Pty Ltd and sent to:
The Financial Review website
Fairfax Business Media
Reply paid 55
Melbourne VIC 8060
Please allow up to 4 weeks for processing once you have posted your cheque payment. A customer service representative will email you to confirm receipt of payment and subscription commencement.
Subscriptions to the Financial Review website
Q. I already have a subscription to MarketWrap5pm and I now want to subscribe to the Financial Review website, can I do this and not be double charged?
Subscribers to MarketWrap5pm can upgrade to the Financial Review website which also includes MarketWrap5pm provided you are upgrading for the same subscription term (month or year).
To upgrade to a Financial Review website subscription go to My Account and select My Subscription. Selected Upgrade to the Financial Review website (afr.com).
Your new subscription package will commence immediately with a 14 day trial. Upon completion of your trial you will be charged the difference between MarketWrap5pm and the Financial Review website subscription.
Should you wish to upgrade and change your subscription term, please contact our support team 1800 646 990 or email help@afr.com.au
Q. I would like a receipt for my subscription.
To ensure that you receive an annual Tax Invoice go to My Account and navigate to My Details. Tick the tick the required field and your details will automatically update to receive a Tax Invoice.
The Australian Financial Review Subscriber Advantage Benefit
Q. Am I eligible for the Subscriber Benefit?
If you are a direct Fairfax subscriber to The Australian Financial Review Monday to Friday or Monday to Saturday newspaper you are entitled to, at no additional charge, access to Financial Review website.
To take advantage of this benefit, we require you to provide your subscriber number to identify your eligibility. Alternative, if you are already a member, please update your Financial Review website account with your subscriber number in the My Account section of the website.
Q. Am I a direct subscriber?
If you have subscribed directly with Fairfax for The Australian Financial Review , you are a subscriber and will have a subscriber number. To become a Fairfax subscriber sign up online or contact 1800 646 990.
Q. I’m a print subscriber, where do I find my subscriber number?
Your subscriber number is provided on all correspondence received from Fairfax Media. Alternatively, please contact Customer Service: help@afr.com.au or call 1800 646 990
Q. Will I lose my Subscriber Benefit if I cancel my print subscription?
you cancel your print subscription to The Australian Financial Review we will notify you by email that you will no longer receive the Subscriber Benefit and will be charged a higher rate, unless you advise us otherwise. To avoid being charged at the higher rate please notify Customer Services 1800 887 969 or email help@afr.com.au to cancel your Financial Review website subscription upon cancellation of your newspaper subscription.
Managing My Account
Q. What is My Account?
My Account allows you to update and manage details of your Financial Review website and MarketWrap5pm account. You can amend your profile information and activate the receipt of tax invoices.
Q. I’ve forgotten my password?
When you register with the Financial Review website or MarketWrap5pm it is important to enter your email address correctly. If you have Forgotten Password please enter your username and email address and you password will be emailed to you.
To change your password, visit My Account. Login with your existing username and password, and select My Details. Enter your old password, then type in your new password and select Update Password. You will now need to use your new password to log in.
To change your password, visit My Account. Login with your existing username and password, select My Details. Enter your old password, then type in your new password and Update Password. You will now need to use your new password to log in.
Q. How do I change my email address?
Visit My Account and login with your existing username and password, then select My Details enter your new email, then Update. All communication will be sent to your new email address.
Q. I’m already a subscriber to the Financial Review website, how do I add my Financial Review newspaper subscriber number to receive my subscriber benefit?
Visit My Account and log in with your username and password. Select My Subscription and under ‘Financial Review Print Subscriber Benefit’ enter your existing newspaper subscriber number and postcode, then Submit.
Archives
Q. How far back do the Archives on the Financial Review website go and what’s included?
| Newspaper : | Archive | Magazines: | Archive |
| The Australian Financial Review* | From Sep ’87 | Asset* | FromJun ’01 |
| The Sydney Morning Herald | From Sep ’86 | AFR Smart Investor* | FromDec ’05 |
| The Sun Herald | From Sep ’87 | BRW*+ | FromJan ’89 |
| The Age | From Jan ’91 | BOSS* | FromApr ’99 |
| The Sunday Age | From Jan ’91 | CFO* | FromJun ’01 |
| Illawarra Mercury | From Jul ’97 | MIS* | FromJun ’01 |
| The Newcastle Herald | From Sep ’97 | CIO NZ | FromNov ’06 |
| The Canberra Times | From Sept ’96 | CIO Singapore | FromOct ’06 |
| The New York Times | last 30 days | Computerworld Malaysia | FromJan ’07 |
| The Newcastle Herald | From Sep ’97 | Computerworld Singapore | FromJan ’07 |
| The Newcastle Herald | From Sep ’97 | Computerworld NZ | FromJune ’07 |
* Financial Review Group products
+BRW subscription required
Online Security
Online Security
At Fairfax we take your online security very seriously. As such, we have prepared the following guidelines and information to help. For security reasons:
- Change your password regularly.
- Be wary of opportunities that seem ‘too good to be true’ when interacting with our site.
- Our sites do not endorse individual sellers or vendors.
- Report any suspicious activity to us immediately.
- Keep your computer up to date with anti-virus, firewall software and the latest patches.
If you are concerned about online security in general, please visit one of the following useful websites for more detailed information on how you can protect yourself.
- ACCC : What to look out for and how to protect yourself
- Australian High Tech Crime Centre : The Australian Federal Police “e-Crime” policing strategy and how you can report a crime.
- FIDO : ASIC’s online information centre highlighting popular scams
Copyright
Q. Can I put an article from the Financial Review on an intranet or on another website?
No. All content that appears on the Financial Review website, MarketWrap5pm, or in The Australian Financial Review is copyright protected. No Financial Review article, index of articles, videos navigation, logo, branding or advertising may be reproduced on a third party site or publication.
When articles, data or photographs are credited to a source other than The Australian Financial Review, please contact the relevant party directly.
Advertising on the financial review website and MarketWrap5pm
To contact the Financial Review for advertising opportunities, please refer to the below contacts
The Australian Financial Review
Matthew Armour
Account Executive Special Reports
Email: marmour@afr.com.au
Telephone: 02 9282 1651
The Financial Review website
Paul Van Wensveen
Online Integration Manager
Email: pvw@afr.com.au
Telephone: 02 9282 2727
Other Financial Review Group
For advertising across other Financial Review Group publication sites, please contact your representative from
http://siadcentre.fairfax.com.au/adcentre/download/fbm/Contacts.pdf
Mobile Devices
Q. How do I access the Financial Review website and MarketWrap5pm via my mobile phone?
If you are a Financial Review website or MarketWrap5pm subscriber, and have a compatible mobile phone (see below), you can gain access to the website at m.afr.com via the browser on your handset. Using your existing username and password, you will gain access to the Financial Review website and MarketWrap5pm.
TIP: We recommend that you leave your browser window open and don’t use the back button so that your login details are remembered.
Q. Will I have full access?
As a Financial Review website subscriber you can access daily news sections, columns and opinions and the weekly news sections, live quotes, search functions, charting data and the article search function giving you search results of up to 50 articles.
As an MarketWrap5pm subscriber you will be able to access Market Today, Broker Watch, Taking Stock, Columnists, stock quotes and intraday charting, coverage of small caps industry, resources and commodities plus article search function with up to 50 search results
Q. Can I access the Financial Review website or MarketWrap5pm mobile site from any mobile phone?
You must have a compatible mobile phone in order to access and use the afr.com and AFR MarketWrap5pm mobile site.
Minimum device specification: RIM, Blackberry OS v4.0 and above, Apple iPhone / iTouch, Windows Mobile v6 and above, Symbian v9.2 and above. Screen resolutions of 240x320, and 320x240 and higher.
Common devices with these or better specifications include Blackberry 8000 Series (Pearl), Blackberry Bold, Apple iPhone / iTouch (all versions), Samsung Blackjack i600 series, Nokia N series.
If in doubt, please check with your mobile phone provider.
Q. How much does it cost?
Mobile access is included in the cost of your subscription to either the Financial Review website or MarketWrap5pm. However, please note that your mobile phone provider may levy additional charges relating to your access and use of the Financial Review website or MarketWrap5pm mobile sites (for example, data or download charges). Please check with your mobile phone provider whether such charges will apply to you.
Q. I am having trouble accessing and using the Financial Review website and/or MarketWrap5pm via my mobile phone?
Please ensure that you have a compatible mobile phone (see above).
If you do have a compatible phone, and you are having ongoing problems accessing or using the Financial Review website or MarketWrap5pm mobile sites, we recommend that you please contact your mobile phone provider.
Q. I am asked to login continuously when accessing the Financial Review website mobile page. How can I stop this?
Enabling cookies on your compatible mobile phone stop will the continuous log in requirement. Cookies settings are generally located on your mobile phone’s browser setting. Contact your mobile phone service provider to determine if they allow cookies on their network.
