Fairfax Media Subscriber Services
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Welcome to the Fairfax Media Support Centre
To subscribe visit
theage.com.au/subscribe
or
smh.com.au/subscribe
and select the best package for you
If you have 2 or more days home delivered, you can activate All Digital Access by visiting
theage.com.au/activatenow
or
smh.com.au/activatenow
To create your account visit
theage.com.au/myaccount
or
smh.com.au/myaccount
To renew or suspend your home delivery visit
theage.com.au/manage
or
smh.com.au/manage
To reset your digital subscription password click on Forgot Account Log In or Password at
theage.com.au/myaccount
or
smh.com.au/myaccount
For any other enquiries, please call 13 66 66. Our Subscriber Services team operate between 7am-7pm Monday to Friday and 7am- 12.30pm Weekends (Australian Eastern Standard Time).
Frequently Asked Questions
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Overview
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Recent
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Digital Subscription FAQs
(9)
»
How do I cancel my iPad only subscription?
I have activated my All Digital Access, but I still get asked to subscribe. What's wrong?
Which digital subscription packages include access to the Digital Edition?
Newspaper subscription FAQs
(3)
»
How do I activate my complimentary Digital Edition access?
How do I activate my complimentary digital access?
What is my subscriber number?
Digital Subscriptions
»
Digital Subscriptions Overview
(18)
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What is included in a digital subscription?
Can I subscribe today?
What is the meter model and how does it work?
Setting up your digital subscription
(4)
»
Can I access past editions in the iPad app?
How do I setup my subscription?
I am having issues logging in to the iPad app after subscribing?
Manage my subscription
(14)
»
What is the cancellation policy?
How can I make changes to my subscription online?
How do I reset my password?
International & Travelling customers
(4)
»
I’m a home delivery subscriber who will be travelling overseas, how will I access the news?
I am overseas, how do I contact you?
Will I be charged GST as an international subscriber?
Subscription packages
(12)
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Which packages include access to the interactive crossword and puzzles?
Will you have subscription packages available for groups?
Are there digital subscriptions which include print home delivery?
Article Meter
(10)
»
Why is the article limit higher for local visitors?
How will the article limit work on my tablet?
How does the article limit work?
My Benefits Program
(7)
»
How do I access my exclusive offers?
How do I sign up for a Fairfax digital membership?
What is Zoom?
Newspaper Subscriptions
»
Home delivery overview
(6)
»
What is included in a home delivery subscription?
What types of newspaper subscription do you offer?
Can my newspaper be delivered to an apartment?
Manage my subscription
(11)
»
How do I renew my subscription?
My newspaper is damaged. What should I do?
Will my subscription be extended while it’s suspended?
Home Delivery Packages
(4)
»
What publications have a newspaper subscription?
Do you have subscription packages for schools?
Do you provide a Seniors discount on subscriptions?
Newspaper Replica Subscription
(10)
»
I have a Digital Subscription, do I also get complimentary access to the Newspaper Replica?
What is the Newspaper Replica product?
I am having issues downloading my Newspaper Replica?
My Benefits Program
(6)
»
I want to subscribe/unsubscribe to a newsletter?
How do I access my exclusive offers?
I want to purchase tickets to an event?
Fairfax Media
»
About Us
(3)
»
Who is Fairfax Media?
What news publications do you own in Australia?
What online brands and assets does Fairfax Media own?
Privacy Policy
(7)
»
How do I opt in or out?
What information do you collect?
What is your tracking and targeting policy?
Social Media
(3)
»
What are your community rules and guidelines?
Where can I find you on Facebook?
How can I follow you on Twitter?
Digital Membership
(8)
»
What sites does Fairfax Digital Membership give me access to?
Why should I become a digital member?
Can I personalise my online viewing experience?
Publications
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The Sydney Morning Herald & Sun-Herald
(7)
»
How do I access The Sydney Morning Herald?
How can I provide feedback on your journalism or editorial quality?
I am having trouble loading the website pages?
The Age
(4)
»
How do I access The Age?
How can I provide feedback on your journalism and editorial quality?
How can I keep across what is happening at The Age?
Canberra Times
(1)
»
How do I access Canberra Times news and editorial content?
Brisbane Times
(1)
»
How do I access the Brisbane Times news and editorial content?
WA Today
(1)
»
How do I access WA Today news and editorial content?