Triple Zero (000) is the primary national emergency number in Australia.^[1] The Emergency Call Service is operated by Telstra a condition of its telecommunications licence, and is intended only for use in life-threatening or time-critical emergencies. Other emergency numbers in Australia are 112 for GSM mobile and satellite phones, which is answered by a Triple Zero (000) operator and 106 for TDD textphones. Triple Zero (000) was also the emergency number in Denmark and Finland until the introduction of the 112 number in 1993.

For calls to the State Emergency Service the Australia wide number 132 500 can be used (except for in the Northern Territory). This number should only be used for non life threatening situations.

History[link]

Prior to 1969, Australia did not have a national number for emergency services; the police, fire and ambulance services possessed many phone numbers, one for each local unit. In 1961, the office of the Postmaster General (PMG) introduced the Triple Zero (000) number in major population centres and near the end of the 1980s extended its coverage to nationwide. The number Triple Zero (000) was chosen for several reasons: technically, it suited the dialling system for the most remote automatic exchanges, particularly outback Queensland. These communities used the digit 0 to select an automatic trunk line to a centre. In the most remote communities, two 0s had to be used to reach a main centre; thus dialling 0+0, plus another 0 would call (at least) an operator. Zero is closest to the finger stall on Australian rotary dial phones, so it was easy to dial in darkness.^[2]

911 was previously considered as a potential emergency number, though existing numbering arrangements make this unfeasible due to homes and businesses being assigned numbers beginning with 911^[3] .

Calling Triple Zero (000)[link]

Calling Triple Zero (000) connects the caller to a Telstra operator who will then connect the caller to the emergency service organisation calltaker. Telstra operators do not take any details or dispatch services; instead they ask the caller if they require the "Police, Fire, Ambulance?" and their location if calling from a mobile phone or nomadic service (i.e. Voice over Internet Protocol or VoIP). The caller is then connected to the relevant emergency service answer point as requested by the caller.

As soon as the emergency service calltaker answers the call, the available caller location information is transferred to the emergency service. The emergency service calltaker will then query the caller for the relevant details and dispatch the required response.

The caller's address is always available to Telstra operators for fixed services in Australia even if the number is "private" (except for VoIP services). However, emergency service organisation calltakers will always ask for the address of the emergency to be stated whenever possible to ensure an accurate location is provided^[4] - this is especially important in the case of "third-party" callers who are not personally on the scene of the incident (e.g relatives or alarm monitoring corporations). When calling from a mobile telephone, callers should always attempt to provide accurate location details. This will assist emergency calltakers, and will expedite emergency service dispatch, as this information is not always readily available during the call.

Within Australia, Triple Zero (000) is a free call from any telephone. Dialling Triple Zero (000) (or 112) on most Australian GSM mobile phones will override any keypad lock, and if the caller's home network is out of range, the phone will attempt to use other carrier's networks to relay the call. Interpreter services may also be available once connected to Emergency Services.

Due to special configuration in their firmware, some 3G or GSM mobile phones sold in Australia will redirect other emergency numbers, such as 9-1-1 and 9-9-9, to Triple Zero (000). These calls are sent out by the handset as an emergency flag to the network and as such are treated in the same way as a call to Triple Zero (000).

Victoria[link]

In the state of Victoria, emergency service dispatch and call-taking for Police, Ambulance in most parts of the state, and both rural and metropolitan fire services, is handled by the Emergency Services Telecommunications Authority (ESTA). ESTA operates over three sites, located in the Melbourne CBD, East Burwood, and Mount Helen. Currently, some rural Ambulance communication is still facilitated at a local level by Ambulance Victoria, however the various regional ambulance call-taking centres are progressively being rolled into the Mount Helen ESTA facility. When a person calls 000 for emergency response within Victoria, the Telstra operator will connect him or her to the relevant ESTA facility, where a trained calltaker will collect information from the caller, and enter this into the Computer Aided Dispatch (CAD) system. Using this information, a trained dispatcher will respond with the appropriate emergency services or resources. Services are often already being notified by the dispatcher while the call-taker is still obtaining further information or giving advice, such as guiding the caller through CPR. ESTA is also responsible for Victorian State Emergency Service call-taking and dispatch, although this service cannot be contacted by dialling 000, as SES calls are not considered to be life-threatening. Many ESTA practices and protocols are standardised across all emergency services agencies, and all agencies use the same computer network. The result is complete and instantaneous information sharing between emergency services.

Issues[link]

SES[link]

As the Australian Communications and Media Authority does not regard State Emergency Service (SES) calls as life-threatening, this service cannot be contacted via Triple Zero (000). If dialling Triple Zero (000), asking Telstra for the SES will result in connection to a recorded announcement explaining how to contact these services.

2003 overload in Melbourne[link]

On 3 December 2003, floods and storms in Melbourne caused a large influx of Triple Zero (000) calls, which prevented some calls from being answered immediately. This caused some users interviewed by authorities to believe that they may have accidentally dialed the wrong number. A subsequent investigation recommended that a recorded announcement be implemented to assure callers that their calls were being connected.^[5] Callers to Triple Zero (000) are now greeted with a recorded message, which states "You have dialed emergency triple-zero. Your call is being connected."

Triple Oh[link]

Emergency services and Australia's Communications Regulator prefer the phrase "triple zero" over "triple oh" because of potential confusion and misunderstanding over keying the number when using alpha-numeric keypads. This could cause people to dial "666" in an emergency, not Triple Zero (000), or even enter the alphabet characters OOO if using a computer-based dialler or telephone software such as VoIP (a feature intended to be used for numbers advertised as a phrase or word, such as 13 CABS or 1800 REVERSE).

Remote locations[link]

One major obstacle in earlier 2009^[6] is the inability of operators of triple-0 to use GPS within GSM or CDMA systems to accurately locate distressed or injured persons using mobile phones visibly away from roads. Presently, operators must ask the caller exactly where they are. The answer to this may need to correspond to an existing road name (which may be practically impossible for distressed person(s) some kilometres away from a road) prior to the Emergency Service Organisation operator being able to dispatch an emergency service vehicle. In 2010, the Australian Communications and Media Authority are researching options that may provide improved location information for mobile services when dialling Triple Zero (000).

David Iredale[link]

The NSW State Labor Government has admitted to failings regarding the death of David Iredale, a high school student who died of dehydration in the bush near Katoomba in late 2006.^[7][8] Iredale made several calls for help to 000 prior to his death.^[9] Emergency services, specifically the NSW Ambulance Service Triple-zero call centre, were accused of inappropriately handling Iredale's calls; he was not provided with any medical advice, and operators were accused of being "pre-occupied" with obtaining a street address to send help to, despite the fact that Iredale was located in the bush. An inquest set up to investigate failings in the 000 system as a result of his death identified serious issues in the practices used by 000 operators.^[10]

See also[link]

• 111 Emergency phone number in New Zealand.
• 112 Emergency phone number across the European Union and on GSM mobile networks across the world.
• 119 Emergency phone number in parts of East Asia.
• 911 Emergency phone number in US and Canada.
• 999 Emergency phone number in Ireland, Poland and United Kingdom (where it works parallel to 112). Also an emergency number in several non-EU countries.

• Emergency telephone
• Emergency telephone number
• In case of emergency (ICE) entry in the mobile phone book.

References[link]

External links[link]

• Australian Disaster Information Network: Triple Zero (000) - Australia's Emergency Call Service
• Australian Communications and Media Authority: Emergency Calls Service information
• Emergency Services Telecommunications Authority (VIC)

Joan Gamper
Born	Hans-Max Kamper (1877-11-22)22 November 1877 Winterthur, Switzerland
Died	30 July 1930(1930-07-30) (aged 52) Barcelona, Spain
Cause of death	Suicide
Resting place	Cemetery of Montjuïc 41°21′19″N 2°09′18″E / 41.355299°N 2.155061°E / 41.355299; 2.155061 (Montjuïc Cemetery)
Nationality	Swiss
Citizenship	Spanish
Education	B.E (Hons) SVNIT
Occupation	Businessman
Known for	Founder of FC Zürich & FC Barcelona
Weight	152
Political party	Liberation Party of Pardi
Religion	Protestant[1]
Spouse	Emma Pilloud (1907 - m.)
Children	Marcel Gamper Pilloud Joan-Ricard Gamper Pillu

Joan Gamper (Catalan pronunciation: [ʒuˈaŋ ɡəmˈpe]; 22 November 1877 – 30 July 1930) previously known as Hans Kamper^[2] was a Swiss football pioneer, player and club president. He founded football clubs in Switzerland and Catalonia (Spain), most notably FC Basel, FC Zürich and FC Barcelona.

Early years[link]

Hans-Max Gamper (his mother's maiden name – Haessig – is generally appended in Spanish sources) was born in Winterthur, Switzerland. He was the eldest son and third of five children born to August Gamper and Rosine Emma Haessig. His mother died of tuberculosis when he was eight and the family moved to Basel. As a youngster, Gamper was a keen cyclist and runner. Throughout his life he was a lover of all sports and, apart from football, he also played rugby union, tennis and golf. In Switzerland, he was highly regarded as a footballer and was club captain at FC Basel and co-founder and player of FC Zürich.^[3] In 1897, work took him to Lyon in France, where he played rugby for Athletique Union.

Founding FC Barcelona[link]

In 1898 he went to Barcelona to visit his uncle, Emili Gaissert, who was living there. He was on his way to Africa to help set up some sugar trading companies but fell in love with the Catalan city and decided to stay put. He would later become a fluent Catalan speaker and adopt the Catalan version of his name, Joan Gamper. As an accountant, he found work with Crédit Lyonnais, the Sarrià Railway Company and as a sports columnist, he worked for two Swiss newspapers. He joined the local Swiss Evangelical Church and began playing football within the local Protestant community in the district of Sarrià-Sant Gervasi. He also attended the Gimnasio Solé and helped publish a magazine, Los Deportes.

The ad in Los Deportes

On 22 October 1899 Gamper placed an advert in Los Deportes declaring his wish to form a football club. A positive response resulted in a meeting at the Gimnasio Solé on November 29 and Football Club Barcelona was born. The founders included a collection of Swiss, British and Spanish enthusiasts. It is not known, if Gamper chose the legendary club colours, blaugrana, after FC Basel. However, the other Swiss teams Gamper played for, and Merchant Taylors' School in Crosby, Merseyside have all been credited and/or claimed to be the inspiration. Although Gamper was the driving force behind the club, initially he chose only to be a board member and club captain. He was still only 22 and wanted to concentrate on playing the game he loved. He played 48 games for FC Barcelona between 1899 and 1903, scoring over 100 goals. His team mates included Arthur Witty. In 1900-01 he was a member of the FC Barcelona team that won the clubs first trophy, the Copa Macaya. This competition is now recognised as the first Catalan championship. In 1902 he played in the very first Copa del Rey final. Barca lost 2-1 to Club Vizcaya.

Club President[link]

In 1908 Joan Gamper became president of FC Barcelona for the first time. Gamper took over the presidency as the club was on the verge of folding. Several of the clubs better players had retired and had not been replaced. This soon began to affect the clubs performances both on and off the field. The club had not won anything since the Campionat de Catalunya of 1905 and its finances suffered as a result. He was subsequently club president on five separate occasions (1908-09, 1910-13, 1917-19, 1921-23 and 1924-25) and spent 25 years at the helm. One of his main achievements was to help Barça acquire their own stadium. Until 1909 the team played at various grounds, none of them owned by the club. Gamper raised funds from local businesses and on 14 March 1909, they moved into the Carrer Indústria, a stadium with a capacity of 6,000. He also launched a campaign to recruit more club members and by 1922 the club had over 10,000. This led to the club moving again, this time to Les Corts. This stadium had an initial capacity of 20,000, later expanded to an impressive 60,000.

Gamper also recruited the legendary player Paulino Alcántara, the club's all time top-scorer, and in 1917 appointed Jack Greenwell as manager. This saw the clubs fortunes begin to improve on the field. During the Gamper era FC Barcelona won eleven Championat de Catalunya, six Copa del Rey and four Coupe de Pyrenées and enjoyed its first golden age. As well as Alcántara the Barça team under Greenwall also included Sagibarba, Ricardo Zamora, Josep Samitier, Félix Sesúmaga and Franz Platko.

His final presidency ended in controversial circumstances and personal tragedy. On 24 June 1925, FC Barcelona fans jeered the Spanish national anthem and then applauded God Save the Queen performed by a visiting British Royal Marine band. The dictatorship of Primo de Rivera accused Gamper of promoting Catalan nationalism. Les Corts was closed for six months. Gamper committed suicide after a period of depression brought on by personal and money problems and was laid to rest on the Cemetery of Montjuïc.

Legacy[link]

In 1966 the FC Barcelona president, Enric Llaudet, created the Joan Gamper Trophy in his honour. This is a pre-season tournament featuring international teams as guests and is traditionally used by the club to unveil the team for the forthcoming season.

Joan Gamper Trophy

The club also permanently retired his club membership number and the city named a street, Carrer de Joan Gamper in Les Corts district, after him. In 2002 the club marked the 125th anniversary of his birth. In 2004 the Winterthur Group, a Swiss insurance company with offices in Barcelona since 1910, became sponsors of the FC Barcelona basketball team, which led to the team featuring the birthplace of Gamper on their shirts and in their name Winterthur FCB until 2007, after Winterthur Group was purchased by AXA. Perhaps this and the fact that the club developed into a polideportivo, the very personification of Gamper, is the most fitting tribute to this all-round sportsman. Today Barcelona is "more than just a football club". It promotes amateur track and field sports and has rugby union and cycling teams. All of these were sports played by Gamper. Barça also has professional basketball, handball and roller hockey teams as well as amateur indoor football, women's football, volleyball, baseball and field hockey teams. Over the years they have even had an ice hockey team.

Trophies won by club during Joan Gamper presidency[link]

• Copa del Rey (3):
  • 1911-12, 1912–1913, 1924–1925

Further reading[link]

• Rodes i Català, Agustí (2001) (in Catalan). Joan Gamper, una vida entregada al FC Barcelona. Barcelona: Ediciones Joica. pp. 270. ISBN 978-84-931884-5-0. 
• Gamper Soriano, Emma (2008) (in Catalan). De Hans Gamper a Joan Gamper: una biografía emocional. Editorial El Clavell. pp. 252. ISBN 978-84-89841-48-2. 

References[link]

External links[link]

• About Joan Gamper in the FC Barcelona Website
• Official FC Barcelona UK Penya