BigPond is an Australian Internet service provider and is a product of Telstra. BigPond is Australia's largest ISP and based in Melbourne.

Big Pond offers 5 types of Internet access;

In 2007 a survey of 14,000 people by PC Authority magazine found BigPond users rated poorly for customer service, and less than a third considered their service value for money. However, BigPond argued that the survey's structure had encouraged people to provide extreme opinions.

The Telecommunications Industry Ombudsman (TIO) reported 14,692 complaints against Telstra BigPond for the period 1 January 2009 - 31 March 2009. This reflected 47.5% of all complaints against all internet service providers reported to the TIO in Australia in that period. Customer Service, Complaints Handling, Faults & Provision accounted for 8,103 complaints in that period.

BigPond uses offshore call centres to provide most of their technical support. The Technical Support 133933 number connects through a VoIP line to support staff mostly based in The Philippines. Technical Support officers have limited ability to resolve issues and cannot refer any issue to a Complaint Handling Officer or Customer Advocate. If the support call relates to network issues the Technical Support team cannot take any action to resolve the problem.^{[citation needed]}