Serco Group plc

Type	Public company (LSE: SRP)
Industry	Government Services
Founded	1929
Headquarters	Hook, England, UK
Key people	Alastair Lyons, Chairman Christopher Hyman, CEO
Revenue	£4,646.4 million (2011)[1]
Operating income	£266.2 million (2011)[1]
Net income	£175.2 million (2011)[1]
Employees	100,000 (2011)[2]
Website	www.serco.com

Serco Group plc (LSE: SRP) is a British government services company based in Hook, North Hampshire in the United Kingdom. It is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index. Among its operations are public and private transport and traffic control, aviation, military and nuclear weapons contracts, detention centres and prisons, and schools.

History[link]

Serco was founded in 1929 as a United Kingdom division of the Radio Corporation of America and initially provided services to the cinema industry.^[3] It changed its name to Serco in 1987^[3] and has been a London Stock Exchange listed company since 1988.^[3]

On 29 December 2008, Serco completed its acquisition of SI International.^[4]

Operations[link]

The Guardian has called Serco "probably the biggest company you've never heard of".^[5]

Serco operates in various sectors:

• Home Affairs: Serco operates the National Border Targeting Centre for the UK Border Agency and provides the Carrier Gateway - the interface between carriers and the Agency.^[6]

• Transport: Serco operates London's Docklands Light Railway,^[7] Woolwich Free Ferry^[8] and the Barclays Cycle Hire scheme^[9] (all for Transport for London), and Great Southern Railways in Australia.^[10][11] Serco also has a joint venture with Abellio, the UK arm of Dutch national rail operator Nederlandse Spoorwegen, to operate passenger trains in the UK: Serco-Abellio has a 25 year concession for Merseyrail in Liverpool and operates Northern Rail services in the north of England.^[12] Serco also operates the Dubai Metro.^[13] Serco formerly operated the Copenhagen Metro with Ansaldo STS, until selling its share with effect from 1 January 2008.^[14] In addition, Serco Rail Operations operates infrastructure monitoring trains in the UK.^[15] Serco's Home Affairs division, run by Tom Riall, also operates speed camera systems throughout the UK and designs, writes and tests the software that controls the matrix message signs, signals, emergency roadside telephones (SOS) and traffic monitoring on England's motorway network including the National Traffic Control Centre.^[16]

• Science: Serco manages the UK's National Physical Laboratory.^[17][18] and also provides IT Services, Industrial Support and Cryogenic Operations Support and Maintenance at CERN.^[19] Serco also controls the National Nuclear Laboratory.^[20]

• Detention: Serco supplies electronic tagging devices for offenders and asylum seekers.^[21] In Britain, Serco runs four prisons, a Young Offenders Institution and a Secure Training Centre.^[22] It also operates two Immigration Removal Centres.^[23][24] Serco is also responsible for the contracted-out court escort services in the south-east area (formerly a role undertaken by HM Prison Service).^[25] In addition, Serco runs partly privatised Hünfeld Prison in Hesse, Germany.^[26] In Australia Serco runs Acacia Prison in Western Australia^[27] and Borallon Correctional Facility in Queensland^[28] as well as the national contract for immigration detention centres, including Christmas Island and the Villawood detention centre in Sydney.^{[29] [30]} In Auckland, New Zealand Serco runs the Mt Eden remand prison.^[31]
• Defence: Serco holds defence contracts worldwide including the UK Government’s first modern outsourced contract for the maintenance of the UK Ballistic Missile Early Warning System at RAF Fylingdales;^[32] contracts are also held for the operation and maintenance of RAF Brize Norton,^[33] RAF Halton^[34] and RAF Northolt^[34] in the UK and RAF Ascension Island in the mid-Atlantic.^[34] Serco also provides support services to garrisons in Australia.^[35] Serco also manages many aspects of operations at the Defence College of Management and Technology in Shrivenham.^[36] Serco is one of three partners in the consortium which manages the Atomic Weapons Establishment.^[37] Serco also has a 15 year contract worth £400 million to provide facilities management services to Dstl.^[38]

• Royal Navy marine services: Serco Denholm, a joint venture with the Denholm Group, is responsible for fleet support at the three main UK naval bases, HMNB Portsmouth, HMNB Devonport and HMNB Clyde.^[39]

• Aviation: Serco provides air traffic control services at international airports in the United Arab Emirates^[40] and at some smaller airports in the USA and Canada.^[41][42] Since 2004 Serco have also had £5m a year from the US government to manage airports in Iraq.^[43] Serco also operate Scatsta Airport on Shetland.^[44] In June 2010 Serco signed a £4million contract to operate all air traffic control services for Coventry Airport.^[45]

• Health: Serco provide facilities management services at the Norfolk and Norwich University Hospital,^[46] Leicester Royal Infirmary,^[47] Wishaw General Hospital^[48] and at Plymouth's Derriford Hospital.^[49] Serco provides pathology services to Guy's and St. Thomas' and King's College NHS trusts through GSTS Pathology.^[50]

• Education: Serco holds a 10 year contract with Bradford City Council to manage and operate the local education authority,^[51] providing education support services to the City's schools, and similarly manages and operates Walsall^[52] and Stoke-on-Trent local education authorities.^[53] Serco is one of Ofsted's three Regional Inspection Service Providers, responsible for school inspections in the English Midlands.^[54] Serco is also the provider of a Student information system, Facility, used in schools and colleges in several countries.^[55]

• Drivers' licensing: Serco, through a purpose-made division Serco DES, holds a 10 year, $114 million contract with the Province of Ontario to operate the province's DriveTest driver examination centres. These tests include vision, road, and knowledge tests for all persons seeking to become a licensed automobile driver in the province.^[41]

• Leisure: Serco operates a number of leisure centres across the UK including the Manchester Aquatics Centre, the aquatic venue for the 2002 Commonwealth Games in Manchester.^[56]

• Serco also administers a number of publicly funded websites in the UK, including the Business Link website.^[57]

• Serco presently runs the IT Infrastructure for the London Borough of Southwark winning the 5 year tender in 2007.^[58]

• Serco has a contract with the City of Chicago, Illinois to enforce parking meter regulations.^[59]

• Serco publishes a magazine, Ethos Journal, to stimulate thought and provoke reaction to the big issues shaping the world of public services. Ethos is aimed at public sector leaders, politicians, academics and policy specialists debating the future of public services today.^[60]

Serco operates in Continental Europe, the Middle East, the Asia Pacific region and North America, but the majority of its turnover still comes from the UK.

See also[link]

• Serco Ltd v Lawson [2006] UKHL 3, a UK labour law case concerning the jurisdictional application of employment rights.

Notes[link]

External links[link]

• Official website
• Serco Group companies grouped at OpenCorporates
• SERCO activities and scope short video
• SERCO Yahoo profile
• Ethos Journal, a SERCO publication
• Forth Valley Royal Hospital, Ethos Journal, March 2012
• 'The State of Public Services' Jeremy Stafford, CEO Serco UK & Europe, Ethos, March 2012

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Geoff Lloyd
Geoff Lloyd
Born	(1973-04-20) 20 April 1973 (age 39) Withington, Manchester, England
Occupation	Radio personality
Employer	Absolute Radio
Known for	Geoff Lloyd's Hometime Show
Website
Profile at AbsoluteRadio.co.uk

Geoff Lloyd (born 20 April 1973 in Withington, Manchester) is a British radio presenter. Lloyd presents Geoff Lloyd's Hometime Show, Monday-Friday, 5pm-8pm on Absolute Radio. Until late 2008, he presented the late night program The Geoff Show and before that, until late 2005 he co-presented the Virgin Radio breakfast show with Pete Mitchell (the show was known as the Pete And Geoff Breakfast Show). Occasionally he is asked to present the breakfast show with Annabel Port when Christian O'Connell is on leave.

He is a noted Beatles and 1960s fan which is frequently reflected in his personal style and choice of music; Lloyd played an entire Beatles album without interval on the radio in 2006. During his radio shows Lloyd frequently makes references to John Lennon and Paul McCartney.

Early career[link]

Lloyd grew up in Macclesfield, Cheshire, a South Manchester satellite town. After working as a paperboy, in 1989 he began working at a local print works after school, earning £1 an hour. He later worked at Margin Music, a local record shop, almost tripling his hourly rate!^[1]

He began his radio career in 1991 at KFM Radio / Signal Cheshire in Stockport, as a traffic & travel reporter, before taking over their weekday evening show.

Lloyd later signed up with Piccadilly Radio in Manchester, and in 1998 teamed up with Pete Mitchell to present the afternoon show on Key 103.

The duo rapidly established a cult following with their witty and slightly risque banter, and in 1998 won a Sony radio academy award for their show.^[2]

Absolute Radio[link]

Lloyd and Port

In late 1998 they were subsequently recruited by Virgin Radio, where they took over the weekday evening show and also covered Chris Evans on the Breakfast Show, and again rapidly built up a significant audience. The pair took over the Drivetime (late afternoon) show in early 2002. By 2003, they were the most popular DJs on the station and were moved to the Breakfast Show in order to increase the audience. This they did very successfully, sticking to their well-established formula of off-the-cuff, humorous remarks concerning contemporary news and culture, with Mitchell tending to play the "straight man" to the more outrageous Lloyd. Lloyd occasionally courted controversy with some of his remarks, most notoriously when he expressed willingness to eat the limbs of a dead baby to ease poverty. A complaint against the station was upheld and Lloyd was reprimanded for his comments. Nevertheless, the audience for the show remained strong, despite (or possibly because of) Lloyd's willingness to stray to the edge of acceptability with his remarks.

On 28 November 2005 the duo announced that they were splitting up and leaving the Breakfast Show on Virgin Radio. Their final show together took place on 16 December. While Geoff Lloyd remained at Virgin Radio (presenting the late-night show), Pete Mitchell left the station to pursue other projects. Christian O'Connell, from the Breakfast Show on London indie station XFM replaced the pair as host of the breakfast show on Virgin Radio in January 2006

Lloyd's show, entitled The Geoff Show started on 3 January 2006 and was broadcast from 10pm - 1am Monday to Thursday on Virgin radio, with his co-host Annabel Port and producer Nelson Kumah.

In late September 2008, Lloyd began presenting the Absolute Radio drive-time program, entitled Geoff Lloyd's Hometime Show. It runs from 5pm through to 8pm each weekday evening, except on Fridays when it ends at 7pm.

Television appearances[link]

Lloyd has made several television appearances, appearing on the Channel 4 show Richard & Judy on 8 December 2005 to celebrate the life of former Beatles member, John Lennon and again on 26 March 2007 to discuss the band Slade, together with the band's frontman Noddy Holder. He has also appeared on a commentary show for Big Brother, Big Brother's Little Brother, with Dermot O' Leary. Lloyd has also appeared as a celebrity contestant in the game shows Eggheads and Win, Lose or Draw Late.

In 2009, Lloyd and Port worked together on a Internet broadcast produced by Five on their website. Titled FlashForward Friday, it was a weekly review on the latest episode of drama series FlashForward, being broadcast on Five's television channel. In 2011, he did a program much the same for the Sky website on Game of Thrones called Thronecast.

Port and Lloyd also appear on the iPod 'Who wants to be a Millionaire?' app as Phone a Friend options.

Awards[link]

Lloyd has won several awards for his work on radio, including:

• 2010 Arqiva Commercial Radio Presenter of the Year (large - broadcasting to more than 1 million)^[3]
• 2007 European Radio Awards for Best Radio Personality ^[4]
• 2002 The Gold Sony Radio Award for The Best Daily Music Programme for The Pete & Geoff Show - Virgin Radio^[5]
• 1998 The Silver Sony Radio Award for The Pete & Geoff Afternoon Show - Key 103^[6]

See also[link]

• Tony Moorey
• Leslie Phillips

References[link]

External links[link]

• Geoff Lloyd at the Internet Movie Database
• Absolute Radio.co.uk - The Geoff Show
• Geoff's profile at absoluteradio.co.uk

v t e Absolute Radio Sister stations Absolute 80s Absolute Radio 90s Absolute Radio 00s Absolute Radio Extra Absolute Classic Rock Absolute Radio DJs Sarah Champion Mark Crossley Pete Donaldson Dave Gorman Leona Graham Nick Jackson Polly James Geoff Lloyd Chris Martin Christian O'Connell Annabel Port Frank Skinner Ronnie Wood Russ Williams Ian Wright Former DJs Nick Abbot Danny Baker Robin Banks Vicki Butler-Henderson Robin Burke Jonathan Coleman Martin Collins Gary Davies Daryl Denham Chris Evans Alan Freeman Neil Francis Janey Lee Grace Kevin Greening Tony Hadley Nicky Horne JK and Joel Ben Jones Gary King Jeremy Kyle Allan Lake Iain Lee Tim Lichfield Tim Lovejoy Pete Mitchell Al Murray Lynn Parsons Steve Penk Vic Reeves Joanna Russell Holly Samos Harriet Scott Graeme Smith Tim Shaw Suggs David Tennant Tommy Vance Clive Warren Shows Sunday Night Show (former) Iain Lee's 2 Hour Long Late Night Radio Show The Geoff Show (former) Geoff Lloyd's Hometime Show Pete And Geoff (former) Related/other Jack FM (Oxfordshire) Glide FM Absolute Xtreme Virgin Radio Groove dabbl TIML Radio Limited STV Group plc Golden Square