Show Notes with links: http://www.servicesphere.com/blog/2012/8/6/common-is-the-new-black-working-with-global-processes-practi.html Show Notes and Transcription: roy’s Thunder Bolt Tip of The Day: Troy’s Thunderbolt Tip: Remember that that a Common Process can be defined at different levels of commonality. It is important to make a decision based on value cost and risk just how common you need your processes to be. Show Notes: Global Processes Viewer Mail and Feedback Where do you see SHOW NOTES? Troy’s Blog or Chris’ Blog Common Definition of Terms, What’s Common? COMMON PHOTO SEE ABOVE Standard vs. Core Plus vs. Regional Tool 1 vs Regional Tool 2 What’s easier to manage a completely common process or a core plus? Change Management CORE ….but PLUS regional differences. Repeatable processes show the most process when customer facing? The THREE ITIL Customer Facing Process in ITIL: Service Desk, Request Provisioning, & Strategic Intact (Demand Intake) Shares Services, YOU HAVE to have common processes It’s easier to make common processes that don’t involve humans Is Cloud really the savior we think it is….I THINK NOT…it’s much more dangerous. ITSM tool philosophies, HAVE NO GUARD RAILS Sun Tzu Toyota - You can copy someone’s process, you can't copy someone's culture It’s not American to be “common” McDonalds is “Core Plus” Transcription: TRANSCRIPTION: Welcome to another edition of Practitioner Radio. Pink Elephants podcast for the IT management community. Welcome to Practitioner Radio: Pink Elephants Podcast. IT service management, IT management, just the IT community, everybody. It's even good for people not in IT. We've got a couple of HR folks out there. Hey, this is Chris Kensy (sp?) episode 30. Troy, 30. 30, can you believe it? Wow. 30, 30, that is 15 hours of practitioner radio. Well, some times it feels like 15 hours, and sometimes a [xx] just a few minutes minutes ago so. So, this wee on the This is 30 minutes in ITSM audio. We've got global processes; we're gonna talk about that. We've been inundated -different parts of the globe you were in Asia and I was, I don't know where I was. And we got some actual mail. So real quick, for me I met somebody who is a big fan of yours, Troy. His name is Russell. He works at a company called Manta. I was out speaking in he says, "I listen to you guys all the time; even my family listens to you." I feel sorry for them. But, big hello to Russell. We're home entertainment now Do you believe it? Actually I can, I see what's on television. Come on. What families say. Hey Russell, how are you doing? And then You were just in Asia and then you got a couple of pieces of fan mail while you were there, you wanna talk about those? Well yeah, one was about, there was a question about key performance indicators and critical success factors and I said we could address it briefly in the next show, though that's not the topic for today. And another one was that, hey! We're on iTunes, right? So, one of the things you and I have forgotten to do, if we keep talking about our shows and our show notes, and it's in the show notes, but we never tell them where it is, where are the show notes. Because we always assume they actually get there from one of our two blogs, either your blog or my blog. Yes. And that's of course where the show notes are. But if you're on iTunes and you've subscribed to Practitioner Radio, we've never actually said that. No. So shame on us. We're in IT. We don't communicate. So if anyone's looking for the show notes servicesphere.com or pinkelephant.com and look for the blogs. The big red button that says don't panic, that's my hitchhiker's guide to the galaxy blog and you can get from there. Yeah, so if you want to go back because I actually had a request I didn't mention yet on air, just because I was actually to the point where I get too many requests about Practitioner Radio. All of the show notes are available in a couple of different places. So you can go to Vimeo, V-I-M-E-O. You can find them there if you just search for Practitioner Radio. If you go to Sound Cloud all the show notes are always there, just search for Practitioner Radio by [xx].com or Pink Elephant and the blog for Troy, the show notes are there. And just recently some people have noticed, thank you For those of you sending me emails saying thank you. All of our shows are actually transcribed. So if you can't get an episode of Practitioner Radio... or you just don't have time to listen or you're on a plane disconnected, you can actually read the transcriptions. So I know I post the transcription on Sound Cloud and on my blog. I don't know, Troy what's going on, but there's lots of places. So thank you for the feedback. Thank you for letting us know that not everyone knows where these things are. It's important that people know how to get to them. As far as the KPI question, Troy, we'll keep that for next week and try to address that