Sky TV

Sky+HD offer: Sky TV with the HD pack from £26.50pm for the first 6 months, from £31.75pm thereafter. Existing Sky TV customers upgrading to the HD Pack, £5 extra pm for first 6 months, £10.25pm extra thereafter. Free Sky+HD box with free standard set up for new and existing customers joining Sky+HD. Excludes existing Sky+HD box households. One free box per household. New 12 month Sky TV minimum term applies for existing customers. Sky+ customers must take the self set-up option, to be completed within 31 days of receipt of your box. Non-standard set up may cost extra. Not available in conjunction with any other offer. Offer ends 31 March 2013. HD channels received depends on your Sky TV package.

Sky Go Extra Offer: Sky Go Extra available free for Sky TV customers for the first two months. After two months you will continue to receive Sky Go Extra at £5pm extra unless you call us to cancel at least 31 days before the end of the two month period. Offer ends 31 March 2013.

Existing customer free Sky+HD box offer: Upgrade to Sky+HD to get a free Sky+HD box (set-up fee may apply). Existing Sky+HD box households are not eligible for a discounted box. One free box per household. 12 month min term.

Movies and Sports upgrades offers: £5 one-off discount when you upgrade online to the Sky Sports Pack (£21 extra a month) or the Sky Movies Pack (£16 extra a month), £10 one-off discount when you upgrade to both the Sky Sports Pack and Sky Movies Pack. This offer does not include standalone Premium Channels and is not available in conjunction with any other offer or to customers with single Sports or single Movies.

Introduce a Friend  voucher offer: Only available by following the steps set out on this website and not by any other means e.g. via a retail outlet. New customer introduced cannot be in same household. Existing Sky TV customer must remain an active subscriber to qualify. Existing customer will be sent an email with details of how to claim their voucher within 24 hours of Sky’s receipt of new customer's first subscription payment. Vouchers must be claimed within 90 days of the date of this email and will be sent within 45 days of the claim being made. Vouchers subject to separate terms and conditions. Not available in conjunction with any other offer. Offer excludes Sky group employees and agents and cannot be offered commercially.

*On Demand: Available to Sky TV customers with compatible black Sky box. Downloading content requires broadband connection (minimum recommended speed 2 Mbps) and self set-up using own cable or wireless connector (£21.95 - limits apply). Downloads count towards any usage caps. Content depends on your Sky TV/HD subscription. Sky Store costs extra. Sky Movies 1&2 or Sky Sports 1&2 required for Sky Movies or Sky Sports. Sky+ subscribers without Sky TV can access BBC iPlayer only. Downloadable HD content takes longer to start viewing. Entertainment / Entertainment Extra SD customers joining after 13 November will have access to boxsets on demand until May 2013.

Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply. SBO 3D requires a 3DTV and Sky World HD subscription.

Sky Go: UK / Ireland only. Streamed via broadband/3G (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). iPhone (3GS or above), iPad, iPod touch (4th generation or above) require iOS 5.1 or later, and available on selected Android devices with OS2.2x to OS4.2.1 (excluding 3.x). Sky on your Xbox 360 requires Xbox Gold Live subscription. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. ESPN £10-£13 pm extra (or standalone at £16 pm). Monthly subscriptions renew automatically until you unsubscribe.

Sky Go Extra: Sky TV customers only. £5 extra a month. 31 days’ notice to cancel. Register up to 4 Sky Go devices, concurrent viewing on two devices. Download selected Sky Go content via WiFi (Unavailable on Xbox 360). Content depends on your Sky TV package. Movies/Sports Pack(s) required to download movies/sports. Max 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 7 or 30 days after download depending on content.

Sky+ box: Existing Sky+ box households are not eligible for a discounted box. Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household. Sky+ box up to £199 if you are not eligible for discounted price (Sky TV subscription required). You will receive a Sky+HD box which has all the features of Sky+ and can store an average of 185 hours of standard definition programmes. To view free-to-air HD content you need an HD ready TV. To view Sky HD content you will also need the HD Pack (£10.25 a month).

Sky+HD 2TB box: £49 for existing Sky TV customers taking their first HD package (£10.25pm) or existing Sky+HD customers adding Sky Multiroom (£10.25pm per box). Existing Sky+HD customers are entitled to one £149 box, additional 2TB boxes £249. £249 for any existing customer who received a discounted 1TB box. New customers joining Sky TV with the HD Pack are entitled to one £149 box. Any additional 2TB boxes thereafter or when taking without the HD Pack are £249. Standard set-up £30 for new customers and £60 for existing Sky TV customers. Non-standard set-up may cost extra. Sky+HD 2TB box provides 1.5TB of personal storage and 0.5TB of storage for On Demand Showcase content.

Sky HD Multiroom box: Sky HD Multiroom box is the SkyHD standard Digibox (No PVR functionality) which along with a Sky TV and Sky Multiroom subscription (£10.25 extra a month) gives your Sky TV subscription in another room. First box free for new and existing customers when taken with a new Sky Multiroom subscription and paying for set-up. Limited to one free box per household (and not available to customers who have already received a free standard box) otherwise £49. Replacement boxes are £99.

You do not have to subscribe to Sky TV - available directly from Sky call centre (standard set up £120) - limited to one per household.

Sky Broadband general: £2.18 router delivery charge applies for existing customers only. Speeds vary significantly by location. No traffic management policy for Sky Broadband Unlimited and Sky Fibre Unlimited. External factors such as internet congestion can affect speed. See sky.com for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Sky Broadband Lite-3 months, Unlimited and Fibre Unlimited -12 months, then £3 pm unless you contact us to unsubscribe.

30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.

Sky Talk: Sky Talk only available to customers paying by Direct Debit/continuous credit card mandate. Compatible line required otherwise connection charge from £39 may apply. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk

UK, Channel Islands and Isle of Man residential customers only.  These offers are not available with any other offers.  Further terms apply. Calls to Sky cost 5.1p per minute (plus 13.1p connection fee) for BT customers.  Calls from other providers may vary. Correct at 22 February 2013. The full text of our customer contracts can be found here