Find out how to set up or reset your Sky TV or Sky Go PIN.
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How to set up and manage parental controls for programmes watched through Sky TV.
Set up your own Sky+HD box with this simple guide.
Find out all you need to know about watching Sky on more than one TV.
If you'd like a copy of a Sky manual, get the latest version here.
Find out how to set up Sky 3D and fix any display issues.
A quickstart guide to the functions on your Sky remote control.
Operate your Sky box and your TV using just your Sky remote.
Resolve common issues with your Sky remote control.
Find out how to set up and use the Sky+ app on iPad or iPhone.
Find out how to use your Sky+ Planner to record programmes and remind you about shows about to start.
If Remote Record isn't working, these checks will help you get the service working.
Get the best from the Now, Next & Later banner.
Find out how to get around the TV listings and use your Sky Guide.
Find out what's on Sky and set programmes to record when you're away from your TV.
Find out how to make sure you never miss those "must see" programmes, by setting up email alerts.
How to place an order for a Sky Box Office event or rent a movie through the Sky Store.
How to use the Sky+ app on Android smartphones.
if you'd like to download and print our On Demand user manuals, you can get the latest versions here.
Set up On Demand to work with your broadband router, using an Ethernet cable or with a Wireless Connector.
Get your On Demand programmes as quickly as possible.
Fix problems with your On Demand set up, including the connection between your broadband router and your Sky+ box.
Change your Sky+ settings so you don't miss the start or end of your recordings.
Use this guide to fix the No satellite signal issue, which prevents programmes and information being downloaded by your Sky box.
Find out how to fix recording and viewing problems on your Sky+ or Sky+HD box by rebuilding the Planner.
You'll need to match your viewing card to your Sky box if you see this on screen message.
If you're having problems with your TV picture, such as a blocky images or interference, find out what you can do to resolve it.
Troubleshooting tips to help you use Sky Go.
How to set up and manage parental controls for content downloaded or streamed through Sky Go.
Find out on which devices you can watch Sky Go.
Find out how to download TV programmes to watch offline on your iPad, iPhone or Android device with Sky Go Extra.
Find out how to download TV to your PC or Mac with Sky Go Extra.
Find out what you need to start using Sky Go, allowing you to watch Sky TV when you're on the move.
View Sky Go programmes using your Xbox 360.
Find out how to check and register devices to use Sky Go.
Find out how to watch Sky Go programmes even if you're not a Sky TV customer.
You can change the name on an account if someone’s deceased or if your name has changed through marriage or divorce. Please contact Sky.
You can sign in to My Sky to view your statement and previous bills.
How to manage your payments, subscription, cancellations, orders, personal details - and reporting any lost or stolen cards.
If you've received a letter regarding the early termination of your Sky contract, find out what these charges mean.
Information about removing a Sky package or cancelling your subscription.
Find out what steps you can take if you're having difficulty in paying your Sky bill.
A Sky iD is your passport to all of Sky's online services. If you don't know your username or password, it's easy to get a reminder.
Sign up for Sky iD for use with Sky Go, online billing and other services, or get help if you've forgotten your username and password.
You can have up to nine additional online accounts with your Sky household account.
You can link your Sky iD to your household account which will give you access to services like Sky Go to watch TV online.
Frequently asked questions about Sky at The O2.
All the information you need about free cinema tickets from Sky.
If you're looking for tickets to see our shows being filmed live, find all the information you need in our frequently asked questions.
Good things are better shared. So if you enjoy Sky TV, why not get friends to join? You'll both get a reward from Sky.
If you have any questions or queries regarding Sky Rewards, read our FAQs to find out more.
Whether you choose installation by a Sky engineer, or to move Sky yourself, there are some simple steps to follow.
Whether it's TV, Broadband or Talk, let us take some of the chaos out of moving home.
Before you move home with Sky, check that you have all your equipment and your new home is ready.
If you've ordered a Sky Broadband router, find out how you can track your order online.
Our code of practice describes our processes for resolving complaints.
If something goes wrong we want to know. You can contact us online, by phone or through the post.
Because you never want to be without Sky TV, we‘ve created Sky Protect, the only extended warranty plan endorsed by Sky.
Recycle your old Sky equipment easily, safely and without causing damage to the environment.
Digital Satellite Warranty Cover: misappropriation and misuse of Sky customer information.
These Terms and Conditions apply to your use of the Sky websites and the related channels.
Information about how to obtain your MAC from Sky.
Our dedicated Switch Squad is here to make sure the switching process goes smoothly.
How to set up a wireless broadband connection with a Sky Hub or Sky router.
Read our checklist for some of the most common issues for setting up either the Sky Hub or a Sky router.
The lights on your router give an indication of how it's working and whether there are any problems.
You can download the latest versions of our Sky Broadband PDF user manuals here.
Use a microfilter on every telephone socket in your home for the best speeds and stability.
This easy-to-follow guide explains how to set up your Sky Hub with Sky Broadband.
How to set up a wired connection with a Sky Hub or Sky router.
Instructions on how to install and set up a Wireless N Adaptor if you currently use a dongle or Ethernet cable to go online.
Sky may need to update the software in the Sky Hub or Sky routers. This will be an automated process and you do not need to do anything.
If you're new to Sky Broadband, we'll test the line during your first ten days to make sure we provide the best broadband connection.
Read our guide to connecting your PlayStation 3 to the internet using a wired or wireless connection.
Connect your iPhone, iPod Touch or iPad to the internet using your Sky Broadband wireless connection.
With our easy-to-follow guide you can connect your Xbox 360 to Xbox Live in no time.
Read our step-by-step guide on connecting your Nintendo Wii to the internet using a wireless or wired connection.
Follow our guide on how to connect your PSP (PlayStation Portable) to the internet.
Use our step-by-step and video guides on connecting your Nintendo DSi to the internet with a wireless connection.
Read our guide on connecting your Nintendo 3DS to your Sky router.
Find out how to connect your device for the first time or read our articles if you are having trouble connecting to Cloud WiFi Hotspots.
Find out what your monthly usage allowance is by using Sky's online Usage Tool.
Find out how Sky’s usage policy affects you, depending on the broadband product you have.
If the internet runs slowly at peak times with Sky Broadband Connect, find out if you're affected by Sky's Traffic Management policy.
Understand the phrases used to describe broadband speeds, and what they mean for you.
If your broadband connection is slow or keeps disconnecting, your microfilters may be installed incorrectly around your home.
If you have no Sky Broadband connection or it’s intermittent and keeps dropping this could be for a number of reasons.
Our recovery tool returns your router to a working state allowing you to get back online as quickly as possible.
Find your broadband connection speed of your Sky Hub or router.
Find out the reasons why your Sky Broadband may be slower than usual. It could be a minor technical issue, or something you can quickly.
If you can’t see any videos or pictures on your web pages, try these solutions to fix the problem.
If you are having difficulty viewing websites, here are some quick fix techniques to get you surfing the internet in no time.
If you can see most websites, but are having trouble viewing secure web pages, try changing your security settings.
If you see the 404 or Page Not Found error, check the address or search for the information you need.
If you can't view certain websites, they might be blocked by your security software's parental controls.
If you’re looking to switch to Sky Talk from your current telephone provider, the Sky Switch Squad will help you every step of the way.
This article tells you what to expect once you've ordered Sky Talk, and what the Sky Switch Squad can do to help.
Sky Talk’s three way calling option lets you chat with two people over the phone at the same time.
The way to make local calls in some areas is changing - our FAQs explain how this affects you.
If you'd like a copy of a Sky Talk manual, get the latest version here.
You can withhold your phone number if you wish to keep your Sky Talk number private when calling someone.
You can use your home phone as an alarm by setting up reminder calls to call you at a specific time.
If you call a number and it’s engaged, Sky Talk Ring Back will keep trying to get through for 45 minutes. You don't have to wait.
If you want to know who’s calling before you pick up the phone, you can choose to have the incoming number displayed when it rings.
Diverting calls to another landline or your mobile phone means you won’t miss any urgent messages.
If you prefer not to receive anonymous calls on Sky Talk, you can choose to reject calls from anyone withholding their number.
Advice on how to deal with nuisance and unwanted phone calls.
Sky Talk Call Waiting lets you know when someone is trying to contact you, when you are already on another call.
If you receive unwanted or nuisance calls, you can bar a particular caller the next time they ring you or by their number.
If you miss a call, dial 1471 to find out the number your most recent call came from.
With Sky Voicemail Plus, record personalised greetings, store up to 30 messages and access your messages from any phone or online.
Sky Talk Voicemail allows you to receive messages from incoming callers if you’re away from your telephone or engaged on another call.
Troubleshoot any problems you are having with your Sky Talk phone connection or any of the features you use.
You should check your voicemail if you can hear beeping on your telephone line.
With Sky Email you can set up email accounts for all the family, so everyone in your home can have their own account.
Instructions for configuring POP or IMAP to use Sky Email with a desktop program or other webmail service.
Sky Email lets you read and send emails by signing into sky.com from home, work, school or even an internet cafe while on holiday.
You can get the instructions for setting up Mail Fetcher, our help guide gives you all the advice you need.
From April 2013, Sky Email is moving to Yahoo!. Find out more about Yahoo!'s terms and conditions, privacy policy and cookies notice.
In April 2013, Sky Email will be moving to Sky Yahoo! Mail. This page explains what you need to do.
Instructions for using Sky Yahoo! Mail with other email clients.
Instructions for using Sky Yahoo! Mail with a Windows desktop client.
Instructions for using Sky Yahoo! Mail with a Mac client.
Instructions for using Sky Yahoo! Mail on your mobile or tablet.
When moving across to Sky Yahoo! Mail, we’ll copy across your all information and settings.
Learn how to add a personal signature to your messages with our helpful guide.
Learn how to save time and use the keyboard shorts when using Sky Email. Our help article lists all of them in one handy place.
Learn how to compose and send email message with Sky Email with our helpful guide.
Our article will help you set up your Sky Email messages to come from another of your email addresses.
It's easy to transfer your contacts from another account to Sky Email or export contacts from Sky Email for use elsewhere.
How to keep messages you want to read from being labelled as junk.
If you need to restore your contacts in your Sky Email account, you can read our helpful guide to find out how.
By using filters, you can automatically label, archive, delete, star, or forward your email.
If you’re going away or simply away from your computer, you can set-up an automatic response for when people email you.
If you’d like to automatically forward your emails from your Sky Email account to an alternative address, read of our helpful guide.
Follow our instructions about setting up your Priority Inbox and using priority markers in your Sky Email account.
If you’re constantly being asked to enter a password in your email program, our help article should help you solve this problem.
If you’ve had a message saying your Sky Email account is going to be deleted, read how you can prevent this in our help guide.
Learn about email privacy and security issues with spam and hoax emails.
Basic HTML view allows you to use Sky Email with older browsers, accessing your messages with a reduced set of features.
To make sure that Sky Email is functioning properly, you’ll need to enable JavaScript.
All you need to start communicating with Sky Chat, from starting up a conversation to changing your chat history.
You can choose to keep your Sky Chats just like email conversations - to read or respond to later.
Instructions for setting up and customising your Sky Calendar.
This privacy notice explains what information we collect when visitors come to one of our Sky websites.
Information on how Sky Broadband, Talk and TV products conform with the Ofcom General Condition on network resilience and security.
At Sky we know how much you value quality content and we do what we can, including complying with court orders to help protect copyright.
Sky AdSmart helps us tailor the adverts you see when watching TV so that you’ll see more of the products you’re interested in.
Information on cookies, what they are and how you can manage them.
If you need to report inappropriate online behaviour, we've compiled a list of organisations you can contact for help.
Parental Controls are an important part of keeping your family safer online. Sky Broadband customers can get Parental Controls free.
How to protect your computer from viruses, worms and trojans.
Find out how you can stop hackers accessing your computer.
Find out how you can keep your personal information from going public.
Our security advice will help to keep you safe when shopping online.
Find out what all the technical jargon means with our glossary.
There are things that both you and your children need to be aware of to make sure that you are safe online.
Help and advice with McAfee software, from registering and downloading to managing your subscription.