Watch our webinar and interview with Dave Richards, revenues support manager at Capita about the growing problem of single person discount fraud and the fully managed solutions available from Capita to crack down on fraud and maximise revenue. Every year an estimated £90m worth of single person discount (SPD) benefit is being illegally claimed. At a time when local authorities are facing major budgetary challenges and the Audit Commission is placing huge emphasis on the need for accurate customer data records, the prevention and detection of SPD fraud has never been more important. This seminar will explores how councils can move away from traditional, resource intensive and often costly fraud prevention methods to more effective ways of working. Specifically, we will examine: • The latest thinking around fully-managed SPD fraud detection solutions • How council's can reduce the risk of SPD verification investment through 'payment by results' models • More sophisticated customer data to improve the identification of 'high-risk' cases while updating their customer records • Smarter targeting techniques without placing additional pressure on existing resources • The impact on councils in reducing SPD fraud while maximising council tax revenue for the delivery of local services.

• published: 08 May 2013
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