BT Global Services is a division of United Kingdom Telecommunications operator BT Group. It delivers a combination of communications and IT services to over 10,000 organisations and governments worldwide.^[1] Its customers include over 25% of the global Fortune 500 and it is the largest supplier of networked IT services to UK government. BT Global Services employs around 22,000 people globally, with one of the largest professional services capabilities in its industry. Total income for BT Global Services in 2010-2011 was £8.047bn. The company offers networked IT services over its global 21st century network (21CN) to customers in more than 190 countries. BT's global capabilities include MPLS service in 197 countries, satellite services in 112 countries, telehousing facilities in 9 countries, 7 global development centres in 4 countries, 19 global service centres in 12 countries and 9 security operation centres in 5 countries.

History[link]

BT has been serving global organisations since 1984. During the 1990s, between the loosening of national telecom monopolies and the current (largely) liberalised market, BT entered into a number of alliances in order to serve its mainly, then, UK-based multi-national customers. In 2002 the final attempt at such an alliance (Concert 2 with AT&T) was disbanded. Thereafter the company brought together a number of joint ventures, partly owned assets and wholly owned subsidiaries into the single entity that exists today.

Between 2002 and 2009, the division made a string of acquisitions to expand its global footprint and broaden its business offer to customers. Most notable are Radianz, the then network arm of Reuters; global network operator Infonet; managed security market leader Counterpane; US IT consultancy INS; and Asian systems integrator Frontline.

Customers[link]

BT Global Services manages the global networked IT estate for major multinational companies such as Fiat, PepsiCo, Procter & Gamble and the European network for global pharma company Wyeth, the global data network for China Shipping, and the in-bound voice services for Air China.

BT Global Services is one of the UK’s leading suppliers of networked IT services for public and corporate sector customers. BT Global Services’ flagship government contract is with the National Health Service (NHS). The NHS Connecting for Health department and BT are building the NHS Spine, one of the world's largest transactional databases that forms the core of the NHS Care Records Service.

2009 trading updates and turnaround[link]

At the start of 2009, BT Global Services took a £340m writedown due to poor "cost controls".^[2] Later in the year the company reported losses of £2.1bn, despite sales of £8.8 billion.^[3] BT Global Services then underwent a transformation programme, including cost saving initiatives, leading to substantial increases of EBITDA, operating profits and operating cash flow during its 2009-2010 financial year. In May 2010, BT announced an investment plan to increase its capabilities in the Asia-Pacific region. By the end of its 2010-2011 financial year, BT Global Services had documented its turnaround through increased orders with customers by 10% year on year, substantially improved profitability, and became operating cash flow positive a year ahead of schedule.

References[link]

1. ^ BT Global services company profile
2. ^ "NPfIT future in question as BT reviews contract". ZD Net. 2009-01-23. http://news.zdnet.co.uk/itmanagement/0,1000000308,39600666,00.htm. 
3. ^ "BT Global Services boss leaves after just 15 months". IDG's CIO UK. 2010-01-08. http://www.cio.co.uk/news/3209754/bt-global-services-boss-leaves-after-just-15-months/?olo=BusinessUpdate&cmpid=BU1?no1x1. Retrieved 2010-01-08. 

External links[link]

• BT Global Services website
• BT Viewpoint

BT Global Services on Social websites

• Facebook
• LinkedIn
• Scribd
• YouTube

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