3:44

The ultimate customer service story is inspiring
Contact Ross Shafer Now! www.RossShafer.com Ross Shafer is the writer of (14) HR training ...
published: 07 Mar 2009
author: RossShafer
The ultimate customer service story is inspiring
Contact Ross Shafer Now! www.RossShafer.com Ross Shafer is the writer of (14) HR training films on Customer service, Leadership, and Motivation. He is the author of the business books, TheCustomer Shouts Back, Customer Empathy, Nobody Moved Your Cheese, Are You Relevant? and his newest 2011 book, Grab More Market Share (how to wrangle business away from lazy competitors). Ross is also the founder of the Customer Empathy Institute in conjunction with Calif. State Univ. at Monterey Bay...which helps coach leaders to understand the changing mindsets of evolving customers. A 6-Time Emmy winner for his work in network televison for FOX, ABC, NBC, USA, and COMEDY CENTRAL, in 1994, Ross Shafer shifted his energies to start making films and writing books on the business successes he observed in great companies. His focus was on who dominates market share...and why. Here he talks about Who Will Win During The Recovery. youtu.be Watch this short clip as Ross Shafer explains why customer service is so dreadful these days: youtu.be Today, Ross Shafer is one of America's most sought after conference Keynote business speakers. What makes Ross Shafer so valuable is his abiltity to cross-pollinate fresh practices from one industry to another. Ross Shafer's newest book GRAB MORE MARKET SHARE (Wiley and Sons) teaches leaders and companies to realize the only way to grow in a soft ( or flat) economy is to take market share from their lazy competitiors. In this new book Ross will show you <b>...</b>
10:51

Ross Shafer Humor Speaker
Ross Shafer is an Emmy award winning network talk show host and comedy writer who has turn...
published: 09 Jun 2009
author: speakerchannel
Ross Shafer Humor Speaker
Ross Shafer is an Emmy award winning network talk show host and comedy writer who has turned that same talent toward the corporate marketplace. He has written and produced 14 Human Resource training films on Customer Service, Leadership, and Sales.
8:37

Ross Shafer: Staying Relevant
Best-selling author of Nobody Moved Your Cheese and acclaimed comedic speaker Ross Shafer ...
published: 04 Jan 2011
author: KepplerSpeakers
Ross Shafer: Staying Relevant
Best-selling author of Nobody Moved Your Cheese and acclaimed comedic speaker Ross Shafer is available through Keppler Speakers bureau. www.kepplerspeakers.com
1:31

Ross Shafer - Comedy Speaker (MCP Speakers)
...
published: 17 Apr 2009
author: MCPSpeakerscom
Ross Shafer - Comedy Speaker (MCP Speakers)
7:00

Last Call - a telephone customer service film by Ross Shafer
This is a shortened preview video of Ross Shafer's HR training film on Telephone Custo...
published: 29 Jul 2009
author: RossShafer
Last Call - a telephone customer service film by Ross Shafer
This is a shortened preview video of Ross Shafer's HR training film on Telephone Customer Service. Great for training people how to answer, transfer calls, relay information, and deal with angry customers. The full version also covers how to take phone orders. To buy the full length DVD, go to www.RossShafer.com
5:02

Who "Steals" Market Share During a Recovery? by Ross Shafer
Contact Ross Shafer Now! www.RossShafer.com A 6-Time Emmy winner for his work in televison...
published: 19 Mar 2011
author: RossShafer
Who "Steals" Market Share During a Recovery? by Ross Shafer
Contact Ross Shafer Now! www.RossShafer.com A 6-Time Emmy winner for his work in televison, in 1994, Ross Shafer shifted his energies to start making films and writing books on the business successes he observed in great companies. His focus was on who dominates market share...and why. Watch his clip talking about Why Customer Service Sucks Today http Today, Ross Shafer is one of America's most sought after conference Keynote business speakers. What makes Ross Shafer so valuable is his ability to cross-pollinate fresh practices from one industry to another. Ross Shafer's newest book (Wiley and Sons) teaches leaders and companies to realize the only way to grow in a soft ( or flat) economy is to take market share from their lazy competitors. Ross will show you how to: 1. Legally Spy on Competitors to take advantage of their weaknesses. 2. Leverage Buying Habit Trends that your competitors are ignoring. 3. Offer dozens of Case Studies you can apply to your business. Here is a "movie trailer" preview ofRoss Shafer's newest book, GRAB MORE MARKET SHARE. www.youtube.com Ross Shafer has become one of the nation's most popular conference Keynote Speakers in America because he is considered by many as the "Growth Guru" speaking to Fortune 1000 companies more than 80 times a year. The key to his success lies in his energy to constantly study best practices that are a moving target. He loves to share how successful organizations adapt to buying habit trends - while other <b>...</b>
10:48

Motivational Speaker & Humorist Ross Shafer Video Call (865) 546-0000
Motivational Speaker & Humorist Ross Shafer Available For Keynote, Business & Corp...
published: 12 May 2011
author: motivationusa
Motivational Speaker & Humorist Ross Shafer Video Call (865) 546-0000
Motivational Speaker & Humorist Ross Shafer Available For Keynote, Business & Corporate Events Through www.motivational-speakers.com
2:55

Ross Shafer's stand up comedy years
This is a shortened preview video of Ross Shafer's Stand up comedy DVD. From 1980 to l...
published: 29 Jul 2009
author: RossShafer
Ross Shafer's stand up comedy years
This is a shortened preview video of Ross Shafer's Stand up comedy DVD. From 1980 to l994, Ross headlined comedy clubs and casinos all across North America. He was spotted by the William Morris agency as was soon hosting network TV shows and appearing on all of the major comedy TV showcases. To buy the full length DVD, go to www.RossShafer.com
1:22

Gene Rayburn and Ross Shafer on The Karen Lesko Blooper
When "The Late Show" aired, they was decided to bring some game shows lengends t...
published: 31 Mar 2007
author: mrmatchgame
Gene Rayburn and Ross Shafer on The Karen Lesko Blooper
When "The Late Show" aired, they was decided to bring some game shows lengends to the show including Gene Rayburn and he brought a tape that may be the first time the infamous Karen Lesko Blooper has been shown.
8:50

Ross Shafer: Creating Unpaid Spokespeople
Best-selling author of Nobody Moved Your Cheese and acclaimed comedic speaker Shafer Ross ...
published: 04 Jan 2011
author: KepplerSpeakers
Ross Shafer: Creating Unpaid Spokespeople
Best-selling author of Nobody Moved Your Cheese and acclaimed comedic speaker Shafer Ross is available through Keppler Speakers bureau.www.kepplerspeakers.com
8:26

Ross Shafer - Customer Service Expert and Award Winning Comic
After graduating with a BA in Business Marketing, Shafer began a lucrative and entertainin...
published: 04 Feb 2010
author: speakersspotlight
Ross Shafer - Customer Service Expert and Award Winning Comic
After graduating with a BA in Business Marketing, Shafer began a lucrative and entertaining career in show business. He has hosted and contributed to a number of hit television programs, and has been popular on the professional comedy circuit. Shafer is the author of a number of books including The Customer Shouts Back, which was written from experience gained from years as a writer and producer of human resource training films. Shafer is an expert on customer service and is convinced that the key to good service is understanding the customer's emotional state before, during, and after the transaction. speakers.ca This video is brought to you by Speaker's Spotlight - www.speakers.ca - Canada's leading speakers' bureau. Book Ross Shafer as a keynote speaker for your next event by contacting info@speakers.ca.
7:14

Ross Shafer/Vicki Lawrence Feud (Real)
I was told this was no joke, Vicki was really pissed!...
published: 03 May 2012
author: jricci9
Ross Shafer/Vicki Lawrence Feud (Real)
I was told this was no joke, Vicki was really pissed!
4:20

Ross Shafer | Customer Urgency Is Replacing Service
www.crownspeakers.com For more information on Ross Shafer please contact Crown Speakers Bu...
published: 11 May 2012
author: crownspeakersbureau
Ross Shafer | Customer Urgency Is Replacing Service
www.crownspeakers.com For more information on Ross Shafer please contact Crown Speakers Bureau at 1.877.8-TALENT (1.877.882.5368) or visit www.crownspeakers.com Ross Shafer grew up in the Pacific Northwest and graduated from the University of Puget Sound in Tacoma, Washington where he studied business management and played varsity football (linebacker). After college, he took a job as a training manager for a department store (Yard Birds) and was able to save $10000. He took that money and launched his life as an entrepreneur. His first venture was as the owner/manager of America's only Stereo and Pet Shop in the small town of Puyallup, Washington (population 5000 at the time). Cleaning pet cages wasn't as appealing as it sounded to Ross, so after 3 years he closed the store and took a job as an advertising manager for the 28 store Squire Shops retail clothing chain in Seattle, Washington. Writing ad copy and concocting radio and TV campaigns paid the bills, but at night Ross haunted local comedy clubs in search of a career in joke telling. After years of slogging around the comedy circuit, he won the Seattle International Comedy Competition and immediately became an opening act for performers like Crystal Gayle, Eddie Rabbitt, Nel Carter, Neil Sedaka, and Dionne Warwick. In l985, Ross pitched a TV show idea to the NBC affiliate in Seattle (KING). Serendipitously, KING-TV had a hole in their broadcast schedule. So, ALMOST LIVE was born and for the next 5 seasons Ross <b>...</b>
9:23

Keynote Speaker, Emcee, Author, and Comedian Ross Shafer
Brooks International presents Ross Shafer. www.brooksinternational.com . Ross Shafer is a ...
published: 08 Apr 2009
author: BrooksInternational
Keynote Speaker, Emcee, Author, and Comedian Ross Shafer
Brooks International presents Ross Shafer. www.brooksinternational.com . Ross Shafer is a 6-time Emmy® award winning comedian, writer and network TV talk show host who has turned his energies toward excellence in the corporate marketplace. As his friend Jay Leno put it, "Finally a motivational speaker, without the speech!" Since l994, Ross has written and produced (14) HR Training Films on Customer Service, Sales, and Motivation. Ross also founded the Customer Empathy™ Institute dedicated to training the nuances of humanity as it relates to customer service. He speaks to 100+ organizations each year, and is the author of The Customer Shouts Back! and Customer Empathy. In his newest book, Are You Relevant? Twelve Reasons Smart Organizations Thrive in Any Economy (published Jan. 2009), Ross shares his insights from working with dozens of successful companies, across many industries, and offers directives for thriving in ANY economy.
7:11

Many Happy Returns - a customer service film by Ross Shafer
This is a shortened preview of Ross Shafer's best selling customer service film. Shot ...
published: 29 Jul 2009
author: RossShafer
Many Happy Returns - a customer service film by Ross Shafer
This is a shortened preview of Ross Shafer's best selling customer service film. Shot in several locations, this film is a must have for your training library. To buy the full length DVD, go to www.RossShafer.com
4:40

Ross Shafer | Market Share Through Innovation
www.crownspeakers.com For more information on Ross Shafer please contact Crown Speakers Bu...
published: 11 May 2012
author: crownspeakersbureau
Ross Shafer | Market Share Through Innovation
www.crownspeakers.com For more information on Ross Shafer please contact Crown Speakers Bureau at 1.877.8-TALENT (1.877.882.5368) or visit www.crownspeakers.com Ross Shafer grew up in the Pacific Northwest and graduated from the University of Puget Sound in Tacoma, Washington where he studied business management and played varsity football (linebacker). After college, he took a job as a training manager for a department store (Yard Birds) and was able to save $10000. He took that money and launched his life as an entrepreneur. His first venture was as the owner/manager of America's only Stereo and Pet Shop in the small town of Puyallup, Washington (population 5000 at the time). Cleaning pet cages wasn't as appealing as it sounded to Ross, so after 3 years he closed the store and took a job as an advertising manager for the 28 store Squire Shops retail clothing chain in Seattle, Washington. Writing ad copy and concocting radio and TV campaigns paid the bills, but at night Ross haunted local comedy clubs in search of a career in joke telling. After years of slogging around the comedy circuit, he won the Seattle International Comedy Competition and immediately became an opening act for performers like Crystal Gayle, Eddie Rabbitt, Nel Carter, Neil Sedaka, and Dionne Warwick. In l985, Ross pitched a TV show idea to the NBC affiliate in Seattle (KING). Serendipitously, KING-TV had a hole in their broadcast schedule. So, ALMOST LIVE was born and for the next 5 seasons Ross <b>...</b>
2:10

Ross Shafer: Engage 2010 Keynote Speaker
Best-Selling Author of Nobody Moved Your Cheese With a fascinating career path that has ta...
published: 24 Feb 2010
author: ExactEngage
Ross Shafer: Engage 2010 Keynote Speaker
Best-Selling Author of Nobody Moved Your Cheese With a fascinating career path that has taken him from failed pet shop manager to comedian to network TV host to best-selling author, Ross Shafer is considered one of the countrys funniest motivational speakers. After spending some time on the speaking circuit, he noticed a disturbing trenda lot of the so-called 'motivational speakers' had never actually worked in the trenches! And they were preaching clichés, not truth. This prompted Shafer to write the critically acclaimed book, Nobody Moved Your Cheese!, to encourage people to trust their own gut and be accountable for their own success. Shafer reinvented himself and went from comedian to "expert, but he still maintains his electric sense of humor to this day. As his friend Jay Leno put it, "Finally a motivational speaker, without the speech!"
9:55

The Late Show with Ross Schafer on "Batman" - 1992 - pt. 1 of 3!!
From mid-1992, here is a "Late Show with Ross Schafer" on the Batman saga, to pr...
published: 17 Aug 2009
author: videoholic90sA
The Late Show with Ross Schafer on "Batman" - 1992 - pt. 1 of 3!!
From mid-1992, here is a "Late Show with Ross Schafer" on the Batman saga, to promote the movie "Batman Returns." This is part 1 of 3.
7:35

TOMMY RETTIG ("LASSIE")/BOBBY DIAMOND ("FURY") ON "THE LATE SHOW" WITH ROSS SHAFER, 7/4/88
"The Late Show" with Ross Shafer, 7/4/88 - A sweet and poignant TV moment for us...
published: 30 Jan 2010
author: chalomirof63
TOMMY RETTIG ("LASSIE")/BOBBY DIAMOND ("FURY") ON "THE LATE SHOW" WITH ROSS SHAFER, 7/4/88
"The Late Show" with Ross Shafer, 7/4/88 - A sweet and poignant TV moment for us Baby Boomers. One of the rare appearances by both Tommy (Tom) Rettig of "Lassie"/"Jeff's Collie" fame, and his childhood pal, Bobby Diamond from "Fury". (Ross arranged for Bobby to make a surprise visit and reunite them both). ***(I've uploaded the entire episode of "The Child", a clip of which is shown here at 3:23), in addition to about 26 additional episodes of "Jeff's Collie"!
6:54

Doug Miles interviews Ross Shafer WSLR Radio Part 1
My radio interview with Ross Shafer author of "Are You Relevant?" Ross talks abo...
published: 24 Aug 2009
author: floralparkkid
Doug Miles interviews Ross Shafer WSLR Radio Part 1
My radio interview with Ross Shafer author of "Are You Relevant?" Ross talks about being keeping your business relevant, handling changes in technology and his take on the late night TV talk show battles. Ross hosted the Late Show on Fox in the mid 80's. WSLR Radio.
5:08

Ross Shafer - Customer Service Expert and Award Winning Comic
After graduating with a BA in Business Marketing, Shafer began a lucrative and entertainin...
published: 17 Dec 2008
author: speakersspotlight
Ross Shafer - Customer Service Expert and Award Winning Comic
After graduating with a BA in Business Marketing, Shafer began a lucrative and entertaining career in show business. He has hosted and contributed to a number of hit television programs, and has been popular on the professional comedy circuit. Shafer is the author of a number of books including The Customer Shouts Back, which was written from experience gained from years as a writer and producer of human resource training films. Shafer is an expert on customer service and is convinced that the key to good service is understanding the customer's emotional state before, during, and after the transaction. www.speakers.ca This video is brought to you by Speaker's Spotlight - www.speakers.ca - Canada's leading speakers' bureau. Book Ross Shafer as a keynote speaker for your next event by contacting info@speakers.ca.
1:46

Ross Shafer: Motivational Speaker and Emmy Award Winning Comedian
www.eaglestalent.com -Eagles Talent Speakers Bureau presents Ross Shafer. To book speaker ...
published: 29 Jun 2011
author: EaglesTalent
Ross Shafer: Motivational Speaker and Emmy Award Winning Comedian
www.eaglestalent.com -Eagles Talent Speakers Bureau presents Ross Shafer. To book speaker Ross Shafer, visit his speaker profile page. By l994, Ross heard Bill Gates give a speech where he said, Someday you will all be watching television on your telephones. Ross took that message to heart and he made the decision to leave TV and get back to his corporate training roots. Human nature and the human condition were always fascinating to him because that's what comedians do. They study the laughter and tears business. To date Ross has produced (14) Human Resource training films on Customer Service, Motivation, Leadership, and Peer Pressure. He has authored the business books, Nobody Moved Your Cheese, Customer Empathy, The Customer Shouts Back, and his newly released Are You Relevant? 12 Reasons Smart Organizations Thrive in Any Economy. Today, Ross is one of the most sought after Keynote speakers and seminar leaders on the subjects of Customer Empathy, Personal Motivation, and Business Relevance. The father of two grown sons, Adam and Ryan, he lives in southern California with his wife Leah and their daughter Lauren.