Vim (rhymes with him) ee (rhymes with bee) oh (rhymes with go). Vim-ee-oh is the correct pronunciation. It's like video with a "me." Or just try your best!

Yes, Vimeo will always offer a free service for our users. To help support Vimeo and take advantage of all the great tools and features we offer, we recommend upgrading to Vimeo Plus for $59.95 a year. Visit vimeo.com/plus to upgrade your account. If you'd like to use Vimeo for your business, Vimeo PRO is the perfect solution for businesses and companies who want a simple, high-quality platform to host their commercial content. Visit vimeo.com/PRO to upgrade your account.

One of the best aspects of Vimeo is our friendly community. Participating in the community is completely optional but we think you'll find it worthwhile.

The best way to get started is to upload something you've created. Vimeo Members will see you're an interesting and creative individual just like them. You should also watch videos and give feedback. When you're perusing Vimeo and you encounter a video you like, leave a comment. Tell that person what you think, why you like the video, or even what you think might help make it better. You can also click the 'Like' button to show your appreciation. Not only does this give the owner of the clip a good feeling, but now they're also more likely to check out your videos in return. Then, if they comment on and 'Like' your clips, your videos will be brought to the attention of their contacts, which will help increase the amount of views and activity your clips receive.

Follow people! If you see someone's videos you like, go ahead and follow them. That way you'll see what they upload as well as the videos they 'Like' on Vimeo. The more you interact, the more members of the community you'll meet.

Get involved in the Community Forums. Try looking in the Screening Room Forum to see if there are any cool projects you can participate in. If you're new, Vimeo Weekend Projects are a great way to start making videos and have fun with people from all over the world.

As long as you're respectful and explore the creative videos our members are making you can have a swell time on Vimeo. Explore and have fun!

Anyone can make videos. All you need is a camera and a little inspiration. Take a look at videos on Vimeo to see what other people are creating. Some people shoot videos with their phone or a digital point and shoot camera, while others are professionals with lots of expensive gear. Regardless of your expertise level, there's no shortage of great videos on Vimeo to inspire you and we love any kind of video you create.

If you're a beginner, you can start by enrolling at Vimeo Video School. Don't worry, it's free! Vimeo Video School is a fun place for anyone to learn how to make better videos. We recommend starting at Video 101, a fun, basic guide to making videos.

Once you're ready to jump in, try making a video of what's in your fridge and uploading that. If you're feeling slightly more jazzed, try editing a video using an editing program. Most computers come with some sort of basic editing software, and the more you practice editing video with it, the more rewarding it will be. Or you can use our free iOS, Android, or Windows Phone 7 apps to edit footage and upload videos right from your phone. To practice editing a video, try making a 5 Vignettes - 5, 5 second video clips put together to make a short video. As you become more familiar with editing, try to make videos that are similar to the ones you enjoy on Vimeo. You can also join different Groups and ask other users questions about how they make their videos.

Go for it!

Compressing a video reduces the file size. While it can take time to compress a video, it will result in a faster upload, and also a faster download for anyone you choose to share the original file with. We strongly recommend you compress your videos before uploading them to Vimeo. That way you'll be able to upload more videos!

Take a look at our Compression Guidelines for the best advice on compressing your videos.

Please note: Our encoders don't like Apple ProRes codecs. They're intense codecs that don't play nice with our machines. If you opt to use your own settings, please avoid using Apple ProRes.

Go to the upload page. Or, you can click the 'Upload a video' button on the home page, or find the 'Upload' link in the top navigation. Those will all bring you to the upload page where you can upload your video. Make sure you have carefully read the rules for what kind of videos you can upload (only ones you make yourself!) and hit the 'Choose a Video to Upload' button, select the file you want to upload from your computer, and hit 'Select' (or 'Choose'). Your video will magically start uploading to Vimeo and you'll see a progress bar telling you how long it will take.

Note: slower connections and large files will take longer, so please be patient.

After your video is finished uploading, it will go through a conversion process. You can monitor that process with a progress bar as well. While the video is converting you may leave that page and Vimeo will send you an email when it's finished. Pretty easy, right?

Try again! Sometimes the best way to fix a problem is to try it again. If it still doesn’t work after multiple attempts, try holding down the shift button on your keyboard and pushing the reload button on your browser. This resets the cache in your browser, which will often clear up persistent problems. If this method still doesn’t work, quit your browser, reopen it, and try again. If the problem still persists, take a look in the Help Center for answers.

You can only use Vimeo for business or commercial purposes with the purchase of a Vimeo PRO account. Vimeo PRO is the perfect solution for businesses and companies who want a simple, high-quality platform to host their commercial content. It’s also the cheapest, high-quality business hosting solution on the interweb. Seriously… we checked. You can find out more about Vimeo PRO at vimeo.com/PRO.

For more information about using Vimeo, please read the Community Guidelines.

Vimeo is a vibrant community of intelligent and creative people. We encourage you to find people who share your interests and connect with them here.

How do you do that? Interact with people!

The more you interact with the community by liking and commenting on their videos, the more inclined they'll be to return the favor. To start, we recommend joining some Groups that pique your interest and following Channels that tickle your fancy. And why not try participating in some of the great Vimeo projects happening in our Screening Room Forum?

Our staff features videos that they feel show what Vimeo's all about. If you'd like to have your video considered as a Staff Pick, use the shoutbox to post a link to your video and we'll do our best to check it out. Please refrain from sending messages to Staff members to watch your videos, that doesn't actually work too well.

You can log out either by selecting 'Log Out' under Me from the top navigation menu, or going directly to vimeo.com/log_out.

Yes! We have Vimeo t-shirts available through our friends, Busted Tees. Visit bustedtees.com/vimeo to collect 'em all!

You can find hi-res Vimeo logos on our Press page. Look for the 'Downloadables' tab along the right hand side of the page.

If you still haven't received your confirmation email, please make sure you're checking the email you used when you signed up for Vimeo. Be sure to check your spam filter. It may take a little while for the email to get to your inbox, so please be patient.

Have you tried this yet?

• Look in your spam box.
• Go to your spam filter and allow emails from Vimeo.com.
• Make sure you are checking the email you used to sign up for Vimeo.
• Did you spell your email address incorrectly when signing up?

If you can't find your verification email, you can quickly verify your account by connecting to Facebook or Twitter.

If you still need help, please let a moderator know in our Help Forum.

Basic accounts receive:

• 500MB per week of upload space
• 1 HD video upload per week
• Up to 10 video uploads per day
• 1 Channel, 1 Group, and 3 Albums
• Ability to download converted files
• Robust privacy controls
• Basic embedding features
• Huge street cred

No, we only allow one account per person. Multiple accounts will be removed.

Around here we like to say "it's Vimeo, plus more awesomeness."

Vimeo Plus is an affordable way for you to take your Vimeo experience to the next level. It's everything you love about Vimeo, enhanced to give you more control and freedom for your videos.

First and foremost, it's 10 times more space for your videos – that means 5GB per week with Vimeo Plus. The videos you upload will have priority conversion and your SD videos will be converted at higher quality. And you thought they looked good before!

Vimeo Plus makes HD embedding a reality as well. You get unlimited HD embed plays for free with your Plus account. Now your website will look slicker than ever, with streaming HD video in Vimeo's well-designed player.

Speaking of the embed player, customization is the name of the game with Vimeo Plus. You have a totally liberating amount of options for embedding your videos and customizing exactly how they appear on other sites. Control every aspect of the player, from what's shown at the beginning and end, to the player buttons, even down to which sites are allowed to embed your video.

All of this in a completely Ad-Free environment. That's right. When you buy Plus you'll never see banner ads again, leaving you with the cleanest experience in online video sharing you can find anywhere. However, people who watch your videos that are not Plus members will continue to see ads.

We've worked hard to provide you with an impressive set of features at an affordable price. We know you'll love it.

• 5GB upload space per week
• Unlimited number of HD videos
• HD embedding
• Higher quality video conversion
• Priority uploading
• Total Player customization
• Advanced privacy options
• Unlimited Groups, Channels & Albums
• No banner ads
• Huge Street Cred!

4

To become a Vimeo Plus member, visit vimeo.com/plus and upgrade your account from our Vimeo Store! We accept Visa, American Express, Mastercard, and PayPal.

If you don't renew your membership, your account will revert to the feature set available to non-Plus Vimeo members. You will not lose any videos or channels/groups/albums that you created during your Plus membership. However, any videos you have set special embed options for will revert to the normal embed options for basic accounts. If you chose to store your original source files, they will be available for download for 30 days after your Plus account expires.

Did your membership expire? Renew today!

You can review your purchase history at any time from your account settings located in the Navigation bar at the top of any page. Hover over 'Me' and then select 'My Settings.' From there, scroll down to 'Purchases' where you can review the history of everything you've purchased from Vimeo, including the date and time you originally signed up for Vimeo Plus.

If you are unhappy with your Plus purchase, you may send an email request to subscriptions[at]vimeo[dot]com.

• Yearly members are eligible for a refund within 30 days of purchase.
• Monthly members are eligible for a refund within 5 days of purchase.

For more info on our refund policy visit our Terms of Service.

No. All Vimeo Plus members must still abide by our uploading guidelines. You are held to the same standard as basic account users.

To receive a detailed invoice for your Plus purchase, simply go to your account settings by hovering over 'Me' in the top navigation bar, and then clicking 'My Settings.' From there, scroll down to 'Purchases' and click the 'Send Invoice' button.

We have yearly and monthly subscription options for people interested in upgrading their Vimeo accounts.

We gladly accept Visa, MasterCard, American Express, and PayPal.

Everything will stay exactly the same except you will have the added benefits and features of Vimeo Plus. You will receive 5GB of uploading space per week which will reset each week on the day you became a Plus member. You will also see a fancy new badge next to your portrait!

From your video page click on the 'Settings' button under the video and then select the 'Embed' tab and customize the player as you like. There is a helpful sidebar that explains the different customization options:

Vimeo Plus gives you complete control over every aspect of the embedded video player. When you make changes, you can save your settings as presets so you can use those settings again for other videos. Remember, the settings you choose will dictate how this video will appear when other users embed it.

Intro: You have the choice to show or hide your portrait, title, and/or byline when the video first loads. You can also control whether other users who are embedding your videos can show or hide these elements, as well.

Outro: When your video ends you can choose to display one of these elements:

• Videos: display the latest 3 videos from your videos, likes, channels, groups, or albums.
• These three videos: choose any 3 videos
• Text: write your own outro text, with basic HTML allowed
• A link: display a link to another site
• Nothing: show a black screen at the end of your video

Everything else: Use the settings to completely customize the embedded video player. Leaving everything checked will enable the standard player available to everyone, but as a Vimeo Plus member you can customize it to your liking. Remember, you can always preview your changes to make sure the player looks exactly the way you want it to.

Yes, any time you change the custom embed options for a particular video, that will also change the embed settings wherever that video is already embedded. This is a great way to point people to your latest videos or your website.

Yes! As a Plus member, you can embed your own videos in HD. If you like, you can also disable your videos from being embedded in HD. This option is located on the 'Embed' tab within your video settings page.

Yes. Go forth and conquer.

Those videos will now be playable in HD. You can manage your HD embed plays at any time in your video settings.

Yes, as a Plus member, you can hide your videos from Vimeo.com by going to the video page and clicking the 'Settings' button located under the video. From there, click the 'Privacy' tab and select 'Hide this video from Vimeo.com.' Don't forget to save your changes!

This allows you to embed your video on outside websites, but have it hidden completely on Vimeo.com.

Yes. If you only want your video embedded on your site you can use domain-level privacy. To set it up, go to any video settings page and click the 'Privacy' tab, then choose the 'Only on sites I choose' option under 'Where can this video be embedded?' Then add the domain names for the sites where you'd like your video to be embedded such as your website URL, Facebook.com or Twitter.com.

Yes, if you replace one of your current videos with a newer version, it will be converted to the higher quality conversion available to Plus members. Please remember that using the 'replace' function will still use your weekly quota unless you're replacing a video within the same quota week you uploaded it.

We're sorry, but we just don't have the resources to re-process the back catalog of every Plus user's videos. That would create an unacceptably long conversion queue for everyone on Vimeo. However, you can always upgrade videos to the highest quality possible under the 'Advanced' tab in your video's settings.

You can see a receipt or review your purchase history at any time from your account settings located in the Navigation bar at the top of any page. Hover over 'Me' and then select 'My Settings.' From there, scroll down to 'Purchases' where you can review the history of everything you've purchased from Vimeo, including the date and time you originally signed up for Vimeo Plus.

If you'd like to opt out of automatically renewing your Plus account, just follow the instructions here: vimeo.com/store/optout.

If you opted to auto-renew your account, you can change your billing or credit card information at any time in your Account Settings by visiting vimeo.com/settings. Under Purchases click "Edit billing info."

If your purchase is within its refund period, we can refund the entire charge and let you purchase it again with your VAT ID. Please contact subscriptions[at]vimeo[dot]com for help with this.

For more information, take a look at our refund policy.

• Commercial hosting option (new!)
• High Definition video (up to 1080p!)
• Advanced Analytics
• Unlimited customizable video Portfolio sites
• Unlimited HD embedding
• Fast, Priority uploading
• Super-customizable and brandable video player (new!)
• HTML5 support with the Vimeo Universal Player
• Full mobile, tablet and connected TV compatibility
• Unlisted video review pages (new!)
• Third Party video player support (new!)
• Optional original file storage
• much, much more

Is PRO better than Plus?

PRO is different from Plus, but not necessarily better. PRO is specifically made for companies, businesses and some professionals who are interested in using Vimeo for business and commercial use. PRO is not an upgrade path from Plus. While PRO offers several features that are not available with Plus, it limits bandwidth and Community involvement. It's up to you to compare and decide which service is best for you. If you are a business, or want to upload commercial content, then Vimeo PRO is what you need.

Vimeo Plus is intended for individuals who want more features than a Basic (free) account, however Vimeo Plus users may not upload videos that are commercial in nature, or that are intended to sell or promote a product or service.

As a Vimeo PRO member, your account and your videos are automatically hidden from Vimeo.com since PRO allows for commercial use. If you're interested in enabling the Community Pass, you have the option to show your videos on Vimeo.com. However, with the Community Pass your actions (videos, comments, messages) must strictly abide by the Guidelines of Vimeo.com.

Any Plays on your videos that appear on Vimeo.com will not be counted against your 250,000 PRO Plays. Only embedded Plays count against your PRO Play quota.

A few rules to follow when a PRO account enables the Community Pass:

- You may not use the Community Pass to promote your company, products, or services. Your videos must be non-commercial and created by you - just because you have permission to upload a video, doesn't mean you created it.

- You may not use the private messaging or video/Group/Channel commenting systems to sell or promote your products or services to the Vimeo.com Community.

- You may not add commercial content to Vimeo.com.

The Community Pass is located in your Account Settings.

Please read our PRO Guidelines.

If you have enabled the Community Pass, then you must abide by the Community Guidelines whenever you make a video public within Vimeo.com.

Vimeo PRO gives you 50GB of upload space, and up to 5GB per upload. Members can buy 50GB add-on storage packages in the Vimeo Store.

Note: Your price for additional storage is prorated based on how long you've been a PRO member. Please note that any additional storage packages you purchase will be included in your PRO renewal.

Vimeo PRO gives you unlimited on-site Plays and up to 250,000 embed Plays. Add-on packages of 100,000 Plays are available for purchase in our Vimeo Store.

Your Play limit resets to 250,000 when your Vimeo PRO account renews. Unused Plays from add-on packages will roll over for two years.

When your Vimeo PRO renews, your account resets with a fresh 250,000 Plays. Unused Plays from add-on packages will roll over for two years.

For the time being we only enforce a limit on Plays. You can buy add-on Play packages in the Vimeo Store if you run low.

A Play is counted when someone pushes the Play button on one of your videos.

Portfolios are fully customizable websites that allow you to showcase any number of your videos to prospective clients, collaborators, or the world! You can create as many Portfolios as you like, and customize them to your specific tastes - without any Vimeo branding.

To create your Portfolio, click 'My Portfolios' under 'Videos' in the top navigation bar. Then click the 'Create a new portfolio' button.

If you're a PRO member, you can create one now!

Once you’ve created a Portfolio, you can choose from our available default Themes to give your Portfolio a unique look and feel. You can control which details will be displayed along with your videos, and also customize the color scheme, upload a background image and a header logo. For the CSS masters out there, we allow you to change any CSS on your portfolio pages.

PRO members can access Portfolio Themes by going to 'My Portfolios,' selecting 'Settings,' and then 'Appearance.'

To password protect an existing Portfolio, access your Portfolios by hovering over Videos and clicking on My Portfolios, then click on the icon gear in the top right corner of the Portfolio's thumbnail to access its settings. From there you can add password protection under the Privacy tab.

As a Vimeo PRO member, you can use a custom domain name for your Portfolios (example: www.example.com). You can easily use a domain you already own, or purchase a domain name elsewhere, then follow these instructions. If you already own the domain name you want to use, just skip step number 1.

Note: Unfortunately the Vimeo staff will not be able to offer support for all the issues or problems that may occur when setting up a domain. We strongly suggest asking a friend who has done this before for help, or see if one of your fellow Vimeo members can give any advice here in our PRO Domain Forum.

1. Purchase the domain name from a registrar such as GoDaddy, Me-Net, or Register.com. This can be done for about $10 per year.
2. If you want your Portfolio to live on your top-level domain such as “http://example.com” then you will want to follow the registrar’s instructions to set the domain’s A-Record to 74.113.233.155

Learn more about A-Records here.

3. If you want your portfolio to live on a subdomain such as “http://videos.example.com” then you will need to add a CNAME Record pointing to vimeopro.com.

Learn more about CNAME records here.

4. You may have to wait up to 72 hours for these changes to take effect on the whole Internets.
5. You can test your domain by using the 'Test this Domain' button on the Portfolio settings page.

Video Review Pages are semi-private, unlisted video pages intended for sharing with clients, collaborators, or anyone else you want to share your video with. These pages are unbranded and allow anonymous comments, so even people who don’t have Vimeo accounts can leave feedback.

Video Review Pages are automatically created whenever you upload a video, and can be accessed via a link under the video on your video page and in the video settings under the 'Privacy' tab.'

Note: Video Review Pages need to be enabled in a video's privacy settings for the generated link to work properly. Don't forget to tick the box in the Privacy tab next to 'Yes, enable video review page.'

To access your third-party link, go to your video settings page and select the 'Video File' tab. The available video files are listed under 'Use Your Own Player.'

• Your account will be removed.
• Your videos, including source files, will be removed.
• All your Portfolios will be removed.
• Any videos that were embedded offsite will no longer exist.
• Any custom domains you are using will no longer direct to your Portfolios.
• If opted in to the Community Pass, all of the public actions you took on Vimeo will also be removed. This includes all likes, comments, or messages you made. Channels, Groups, and Albums you created will also be removed.

Yes! To learn more, check out the Vimeo Everywhere page.

From your video page click on the 'Settings' button under the video and then select the 'Embed' tab and customize the player as you like. There is a helpful sidebar that explains the different customization options:

Vimeo PRO gives you complete control over every aspect of the embedded video player. When you make changes, you can save your settings as presets so you can use those settings again for other videos. Remember, the settings you choose will dictate how this video will appear when other users embed it, as well.

Intro: You have the choice to show or hide the Vimeo logo, your portrait, title, and/or byline when the video first loads. You can also control whether other users who are embedding your videos can show or hide these elements.

Outro: When your video ends you can choose to display one of these elements:

• Videos: display the latest 3 videos from your videos, likes, channels, groups, or albums.
• These three videos: choose any 3 videos
• Text: write your own outro text, with basic HTML allowed
• A link: display a link to another site
• Nothing: show a black screen at the end of your video

Everything else: Use the settings to completely customize the embedded video player. Leaving everything checked will enable the standard player available to everyone, but as a Vimeo PRO member you can customize it to your liking. Remember, you can always preview your changes to make sure the player looks exactly the way you want it to.

Yes, you can upload a custom logo to use in your PRO player. Your logo will only show up on videos embedded outside of Portfolios and Video Review Pages. We recommend using transparent 100×100 png files, but you can upload whatever you want.

To upload a logo, visit 'My Settings' and click the Advanced tab. Scroll down to 'Player Logos' and click on the box with a + sign to upload a video. Don't forget to save changes.

File storage is expensive!

You can really help us out by not storing your original source files on Vimeo. Remember, we convert all your uploaded files to industry standard, compatible formats that are often just as good as your source files, and those will always be available to download. If you do wish to store your source files, go to 'My Settings' under 'Me' in the top navigation menu, then to the 'Videos' tab. Check the box that says 'Keep my source video files.'

When your PRO account is close to its expiration date, we'll send you a friendly email reminder.

Vimeo PRO accounts are set to automatically renew, so unless you have disabled auto-renewal in your Account Settings menu, you won’t need to do anything at all to enjoy another year of exclusive, customizable Portfolios, in-depth analytics, in-player logos, private/client video pages, custom domains to showcase your work, and more!

We have a 30 day refund policy. Unfortunately any accounts requesting a refund beyond the 30 day mark will not be refunded. You'll need to contact support[at]vimeo[dot]com to inquire about your Vimeo PRO refund.

For more info on our refund policy, please read our Terms of Service.

When you convert your Plus account to PRO:

• Your bandwidth will be limited to 250,000 plays per year. Add-on packages are available if you need more Plays in the Vimeo Store.
• Your storage limit will be set at 50 GB per year. Add-on packages are available if you need more storage space in the Vimeo Store.
• Every new video you upload will automatically be set to private. You can manually toggle the privacy to public in your video settings.
• Your Vimeo PRO account will renew at a new price. You can get all your Vimeo PRO account details in your Account Settings.

Yes, with Vimeo PRO you're allowed to charge access to your videos when they're embedded on your personal website. Setting up the system to charge them is up to you. Unfortunately we can't provide any support for charging for access to your videos.

You may have noticed that our add-on packages are priced equally to our baseline Vimeo PRO offering. When you buy PRO, you are initially allotted 50GB of upload space per year and 250K of offsite or embed plays. Extra storage capacity or plays are priced similarly to our base offering because, to be very transparent, our base package is pretty much the lowest possible price we can offer without substantial revenue loss.

Additional packages allow us to make back incremental revenue that is lost when PRO members use up all their space and storage. The vast majority of PRO members will not reach their limits, which means it's possible for us to charge a lower price for everyone. When a PRO member does reach their account limits, the add-on packages help us keep Vimeo humming along as one of the most affordable video sharing platforms out there. In summary, we try very hard to give everyone the best deal possible, even if that means we don't make a lot from our heavy-use PRO members.

You can review your purchase history at any time from your account settings located in the Navigation bar at the top of any page. Hover over 'Me' in the top navigation menu, and then choose the 'My Settings' link. Scroll down to 'Purchases' and you can review the history of everything you have purchased from Vimeo, including the date and time you originally signed up for Vimeo PRO.

You can share a video with anyone, even people who are not members of Vimeo. Hover your mouse over the video window and click the 'Share' button. Now you can enter the recipient's user name or email address. Add a personal message if you'd like, then click the 'Send Message' button. They'll receive an email with a link to your video.

To share a video on Facebook, Twitter, or another social network click the 'Share' button on the video and then click the social network button of your choice. If you haven't linked up your social network accounts to your profile you'll be prompted to log in. You can share a video on Facebook, Twitter, Google+, reddit and Tumblr. Read more about linking your social network accounts to Vimeo.

Yes! You can upload up to 5 files at a time as long as they don't exceed your weekly upload quota.

You can upload up to 5 videos at a time as long as they don't exceed your weekly upload quota.

Basic account users can upload 500 MB a week (with a max of 10 files per day). Plus users can upload 5 GB per week, and there is no per-day upload limit.

This quota resets weekly, and your personal reset day can be seen on the right side of the Upload Page, along with how much space you have remaining this week. Videos that you upload remain on the site, so you can upload 500 MB of videos this week, and another 500 MB next week, and they'll all be there for the watchin'.

Basic members have a weekly upload limit of 500MB, and can upload video files up to 500MB each. Plus members have a weekly upload limit of 5GB, and can upload files up to 5GB each.

Keep in mind that there are a million variables in video compression. Sometimes, even though a file type is accepted by the Vimeo uploader, the Vimeo conversion will fail. Follow our Compression Guidelines to make sure your video will upload successfully and look its best.

Compressing a video reduces the file size. While it can take time to compress a video, it will result in a faster upload, and also a faster download for anyone you choose to share the original file with. We strongly recommend you compress your videos before uploading them to Vimeo. That way you'll be able to upload more videos!

Please see our compression suggestions for the best advice on compressing your videos.

Please take a look at our handy Recommended Compression Settings for the best advice on how to compress your video.

You can really help us out by not storing your original source files on Vimeo. Remember, we convert all your uploaded files to industry standard, compatible formats that are often just as good as your source files, and those will always be available to download.

If you have a Plus or PRO account and do choose to store your source files, they will be available for as long as you remain a Plus or PRO member, and for 30 days after your subscription expires.

If you have a Basic account, your original source files are stored for one week from the upload date, after which they are removed. After one week you will still be able to download the converted file (in MP4 format).

Plus and PRO users can opt in to having their original source files stored with no time restrictions. Go to 'Me' in the top navigation menu and click My Settings, then go to the 'Videos' tab. Check the box that says 'Keep my source video files.'

To download a video, go to the clip page of the video you'd like to download and click the 'Download' button that appears below the video. Choose the version of the video you'd like to download and right click on the link.

If you're a Windows user, right-click on the link and choose 'Save as' or 'Save target as.'

If you're a Mac user, hold down the control key and click the link, then choose 'Save link as' or 'Download linked file.'

If you tried to click on the link and your browser started to load and play the video instead of downloading, try right-clicking the download link and choosing the 'Save as,' 'Save target as,' 'Save link as,' or 'Download linked file' option.

We feel that it's important to allow users to download the original, uploaded video file, as long as the owner of the video allows it. We provide this feature so that you can see the video exactly as the videomaker intended it to be seen. However, we also have to guard against over-use of this feature. By being cautious with our bandwidth costs, we will be able to provide the Vimeo you know and love for years to come; hopefully until your great-grandkids log on to watch your videos!

Each original video file on Vimeo can be downloaded a maximum of 100 times per day. Please note that users with Basic accounts can make their original source file available for up to one week from the upload date. After that time only the converted, MP4, version of the video will be downloadable. Plus users always have the ability to download their original source files and make them available for download, as long as they've opted into storing their original source files.

Just to be totally clear here, we're talking about the video file that you uploaded, which can be downloaded from the 'Download' button under your video. This restriction is not related to the streaming video you watch in the Vimeo player.

Yes, it's always a good idea to contact the video maker if you want to use a video. Our members retain copyright of their works, and it's up to them what type of use they choose to allow.

Formal DMCA takedown requests should be sent to rights[at]vimeo[dot]com.

You sure can! From your video page click the 'Settings button under the video. From there, choose the 'Video File' tab and click the 'Replace this video' button. This allows you to upload a new video file, while retaining the clip ID, comments, plays, likes, tags, etc, just like you wanted.

Go to your video page and click the 'Settings' button that appears under the video. From there, select the 'Advanced' tab and click '+ Add a new photo.' Paste the URLs for the Flickr or Picasa videos you'd like to add, separating URLs by commas and then click the 'Add' button. Make sure your photos are public before you add them here, or else they won't show up!.

Make sure you have installed the newest version of Adobe Flash Player. You also need to have javascript enabled on your browser to load the player. If the video still won't play, check the Help forum to see if we are experiencing technical difficulties.

You can see which version of Flash you're using and update to the most current version at our Flash version checker.

Go to the video's individual page and click 'x Delete' on the bottom right below your video. You'll be prompted to enter your account password to confirm. Better be sure! Once it's gone, it's gone.

If you delete a video you've uploaded within your current quota week, you'll regain that space for the week.

Go to your video's individual page where you read the comments and watch the video. Click the 'Settings' button that appears under your video. From there you'll be able to change the information for that video.

Go to your video's individual page where you read the comments and watch the video. Click the 'Settings' button that appears under your video. From there you'll be able to edit all sorts of info, including the description.

Go to your video's individual page where you read the comments and watch the video. Click the 'Settings' button that appears under your video. From there you'll be able to edit all sorts of info, including the title.

First things first, make sure you uploaded an HD video. In order for your video to receive the HD treatment, it needs to be greater than 4:3 aspect ratio and at least 1280 pixels wide.

Vimeo allows Basic members to upload one HD video per week, so if you upload two HD videos within the same week, only the first will show in HD, the other will appear in SD.

If an unusual amount of time has passed, and the HD version is still not up, make sure you are using our recommended compression settings and try again.

Go to the video's individual page where you read the comments and watch the video. Click on the 'Stats' button under your video.

You can also see the stats of multiple videos at once. Hover over 'Me' in the top navigation menu, then 'My Stats', and click '+ View your full total stats.'.

Every time the Vimeo video page or webpage loads the embedded player, the loads count increases.

Plays, on the other hand, are only counted when someone actually clicks the play button to view your video.

Some people call these poster frames or preview images, we call them thumbnails.

To change your thumbnail, go to the video's individual page and click on the "Settings" button that appears under the video. From there, scroll down to "Thumbnails."

To select a frame from your video, click the "Choose" button and then click "Use this frame" when you get to a frame you like. If you're having trouble selecting the exact frame you're after, try using our HTML5 player. To upload a custom thumbnail, click on the "Upload" button and upload your image. We recommend uploading an image with the same resolution as your video. Then sit back and admire your new thumbnail, you're all done!

Yes, on your video page, click the 'Settings' button that appears below the video. Click on the 'Advanced' tab and enter your preferred Custom URL. Now your links can have some context wherever you share them.

If you haven't set up your custom profile URL yet, you can do so in your Profile Settings.

Unfortunately, Vimeo does not have a video editing function. Please edit your videos before uploading them to Vimeo.

For the best results, we recommend you follow our Recommended Compression Settings to make sure your video plays nice with Vimeo.

Some people choose to make their videos private. Find out more about our privacy settings in the Privacy section of our FAQ.

Go to the video's individual page where you read the comments and watch the video and click the 'Settings' button that appears below the video. Scroll down to 'Credits' and click '+ Add or remove credits.' Search for the Vimeo user you'd like to add to the credits by their user name or email address and click on their portrait to add them. Once they've been added you can set a role by clicking 'Set Role' under their portrait. It feels good to give credit where it's due, doesn't it?

We know stuttering is annoying, and there are many possible reasons why you may be experiencing poor video playback. Vimeo requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues.

If not, here are a few things you can try:

1. Make sure you have the latest version of Flash running on your computer. You can check what version you have here: vimeo.com/help/flash.
2. Please turn off any other programs, virus protection, ad block, or energy saving settings as they may interfere with video playback.
3. Try closing other browser tabs if you have many opened.
4. Try another browser and see if that helps.
5. If you have taken these steps and are still having issues with playback, you can help us out by reporting the video using our "Report Slow Loading" feature. Simply right click the video player after you hit Play and select the option, "Report Slow Loading". Please note that this feature is only available with the Flash player.

Important! In general, videos with fast camera pans, quick zooms in and out, fast moving subjects (think nascar races) or sudden changes in light conditions do not compress well.

Your video can be as long as you like. The only limit is your file size. If you have a basic account, you are limited to 500 MB per week. However if you upgrade to Plus, you get 5 gigs of upload space per week, with a limit of 5GB per file.

To find out more about Vimeo Plus go to vimeo.com/plus.

This means the video is being stretched to fit your screen in full screen mode. If you click the 'Scaling off' button in the player, you will see the actual size of the video, without any enlargement.

Kind of. We have a timestamp feature that allows you to link to different times in a video from the description. To timestamp a video, put the specific time of the video you would like to link to. For example, writing 2:32 in the description, will send a viewer to the 2 minute, 32 second mark after the video loads. You may add as many timestamps as you please.

Plus users can make mobile versions of their videos two ways.

1. Go to My Settings and select the 'Videos' tab. From there check the box next to 'Make my videos compatible with mobile devices' and click the 'Apply to All Videos' button.
2. If you own an iPhone, iPod Touch, or Android device, you can go to our mobile site (vimeo.com/m) and make mobile versions of your videos. After logging in, select 'My Videos' then the 'Generate Mobile Videos'.

Once you choose to make mobile versions of your videos every new video you upload will get a mobile version and all of your existing videos will be queued up to be converted. Depending on the size of your collection, this could take some time to generate.

Sure can! To loop a video, right click on the player and click 'Turn Loop ON.' Looping a video will make the video repeat without having to push play over and over and over and over and over. Well, you get the idea.

Vimeo does not currently support the use of separate closed captioning text files. If you want any kind of text to appear in your video, including closed captioning, it needs to be added to the actual video, like any other graphics.

We hope to have time to develop proper support for closed captioning soon.

The idea underlying Creative Commons is that some people may not want to exercise all of the intellectual property rights the law affords them. We believe there is an unmet demand for an easy yet reliable way to tell the world “Some rights reserved” or even “No rights reserved.” Many people have long since concluded that all-out copyright doesn't help them gain the exposure and widespread distribution they want. Many entrepreneurs and artists prefer to rely on innovative business models rather than full-fledged copyright to secure a return on their creative investment. Still others get fulfillment from contributing to and participating in an intellectual commons.

For whatever reasons, it is clear that many citizens of the Internet want to share their work — and the power to reuse, modify, and distribute their work — with others on generous terms. Creative Commons intends to help people express this preference for sharing by offering the world a set of licenses on our Website, at no charge.

Learn more about Creative Commons here!

If you want to apply a Creative Commons license to your videos, simply go to your video page and click the 'Settings' button that appears under your video. Click the tab labeled 'Videos' and under 'Which Creative Commons license for your videos?' select the type of Creative Commons license you want to apply to your video.

No, you don't have to add Creative Commons licensing to your videos, but it is a great way to share and collaborate with others. Some Vimeans want to share their work — and the power to reuse, modify, and distribute their work — with others on generous terms. Creative Commons intends to help people express this preference for sharing by offering the world a set of licenses.

Attribution – You let others copy, distribute, display, and perform your copyrighted work — and derivative works based upon it — but only if they give credit the way you request.

Share Alike – You allow others to distribute derivative works only under a license identical to the license that governs your work.

Non-Commercial – You let others copy, distribute, display, and perform your work — and derivative works based upon it — but for non-commercial purposes only.

No Derivative Works – You let others copy, distribute, display, and perform only verbatim copies of your work, not derivative works based upon it.

You can also choose different combinations of these licenses. For more in-depth information including license deeds and legal codes, please visit the Creative Commons about page.

Yes! Enter your search term in the search bar on the top right of any page. From your search results, click the 'Show Advanced Filters' button that appears to the right. Select a Creative Commons license under the License drop down menu and your search results will automatically update.

This will help you easily find videos that you can use for projects and collaborations!

Vimeo respects your videos and your right to decide who watches them. Privacy options allow you to upload videos and choose who can see them. To access the privacy settings of your video, click the 'Settings' button under your video on the video page, then click the 'Privacy' tab.

You can select from the following privacy options to determine who can see your video:

• Anyone - Allow anyone to see this video.
• Only me - Make this video visible to me and no one else
• Only people I follow - Make my videos visible only to people I follow on Vimeo
• Only people I choose - I'll select people with whom I want to share this video
• Only people with a password Protect this video with a password
• Hide this video from Vimeo.com (Plus + PRO only) - I want to post this video on the web but don't want it to be available on Vimeo.com. (This will hide your video on Vimeo.com and remove it from public Albums, Channels, and Groups.)

You can select from the following privacy options for video embedding:

• Anywhere - Enable people to embed this video on any site
• Nowhere - Do not allow anyone to embed this video
• Only on sites I choose (Plus + PRO only) - 'll specify sites on which people can embed this video

PRO users can also create Video Review Pages (PRO only) - semi-private, unlisted video pages intended for sharing with clients, collaborators, internal use, or anyone else you want to share your video with. These pages are unbranded and accept anonymous comments, so even people who don’t have Vimeo accounts can leave feedback. Video Review Pages are automatically created whenever you upload a video, and can be accessed via a link under the video on your video page and in the video settings under the 'Privacy' tab.

Yes, you can share password-protected videos by clicking the 'Share' button on your video, then entering the email address or name of the person you'd like to share your video with (if they also have an account on Vimeo). An email will be sent with a link to your video and the password.

If you are a PRO member, you can use Video Review Pages.

Yes, you can set many videos to any privacy setting and then share them with Private Albums.

No, private videos will not show up in search results on Vimeo or in other search engine results.

You should make your videos private if you don't want the whole world to see them. You may want to keep a video private so you can get feedback on it or just share it with your close friends. Privacy options are available so you can have complete control over who sees your videos.

Of course! To access the privacy settings of your video, go to your video page and click the 'Settings' button under the video. Then select the 'Privacy' tab to access your video's privacy settings.

You can also change your privacy settings on all your videos at once in your Global Video Settings.

If you don't want your videos to be downloaded by others, click the 'Settings' button under your video on the video page, then click the 'Privacy' tab. From there, uncheck the box next to 'Download the video.'

Tags are keywords or terms that describe your video. For example, if you tag your Hawaii vacation video with the words 'Hawaii' and 'vacation' you'll be able to easily find other related videos and it makes it easier for other Vimeo users to find your videos. Everybody wins!

You can use up to 20 tags for each video. We encourage you to add only relevant tags as too many tags can make your video harder to find.

Tagging your videos makes it easier for other Vimeo users to find them in searches and on tag pages. This way, folks can find your videos that interest them more easily.

If you have just recently uploaded a new video, or just recently made it public, it may take a little while to show up in our search results. If your videos do not appear in search results after a day, try adding more relevant terms to the description or title of your video, that will help.

Unfortunately special characters will not work in your tags.

Embedding allows you to take your video - or someone else's video - and post it on a web page outside of Vimeo. For example, you can embed a video on your blog and then people can watch your video there without having to visit Vimeo.

Go to the video's page and click the "Share" button that appears when you hover your mouse over the video player. A screen will pop up and you can copy the embed code that appears in the top right-hand corner, then just paste that code in your site or blogging software.

Basic accounts allow for some customization of player size, text colors, and numerous other features. To make changes, go to the video you'd like to embed and click the "Share" button. Then click the "+ Customize embed options" link that appears below the video preview. Once you've made your changes copy the new embed code.

Vimeo Plus members enjoy complete control over their embedded player, including options to choose what gets displayed after your video finishes playing, and even what specific sites your video can appear on. Check out all the amazing features with Vimeo Plus!

From your video page click on the "Settings" button under the video and then select the "Embed" tab and customize the player as you like. There is a helpful sidebar that explains the different customization options:

Vimeo Plus and PRO give you complete control over every aspect of the embedded video player. When you make changes, you can save your settings as presets so you can use those settings again for other videos. Remember, the settings you choose will dictate how this video will appear when other users embed it.

Intro: You have the choice to show or hide your portrait, title, and/or byline when the video first loads. You can also control whether other users who are embedding your videos can show or hide these elements, as well.

Outro: When your video ends you can choose to display one of these elements:

• Videos: display the latest 3 videos from your videos, likes, channels, groups, or albums.
• These three videos: choose any 3 videos
• Text: write your own outro text, with basic HTML allowed
• A link: display a link to another site
• Nothing: show a black screen at the end of your video

Everything else: Use the settings to completely customize the embedded video player. Leaving everything checked will enable the standard player available to everyone, but as a Vimeo Plus or PRO member you can customize it to your liking. Remember, you can always preview your changes to make sure the player looks exactly the way you want it to.

Go to the video you'd like to embed and click the "Share" button. Then click the "+ Customize embed options" link that appears below the video preview and check the boxes to either loop the video, autoplay, or both.

Please note that autoplay and/or loop will not work on mobile devices.

Plus and PRO users have the option to not only embed their videos in HD, but also to default those videos to be viewed in HD. This is a sweet way to make sure that your crisp HD videos are seen in their full resolution glory when they're embedded off of Vimeo.

If you'd like all of your videos to default to HD, just go to your account settings and select the "Videos" tab. Under "What about source files, mobile, and HD embedding?" select "Always play my videos in HD, when possible" and then click the "Apply to All Videos" button.

Otherwise, if you have a specific video you want to default to HD mode click the 'Settings' button that appears below the video on your video clip page and then select the "Embed" tab. Check the box next to "Default this video to HD quality when embedded" and click the "Save Changes" button.

Plus users have the power to disable embedding in their privacy settings.

You can use our iFrame embed code to embed your videos in WordPress.

You'll need to replace your old embed code with our new one if you'd like it to be compatible with more devices. Every time a piece of old embed code is upgraded to new embed code, an angel gets its wings!

Yes, you can create embed presets to easily apply the same custom embed settings to all of your videos.

To create an embed preset go to one of your videos and click the "Settings" button that appears below the video. From there, go to the "Embed" tab and once you've customized the embed settings to your liking click the "+ Create new preset from these settings" button. Name your new preset and click "Save preset." From now on you can apply this preset to any video by going to the video's settings, clicking the "Embed" tab and selecting the preset from the drop-down menu under "Presets."

To apply a preset to all your videos, go to your Global Video Settings and select your preset from the drop-down menu under "Which embed preset for your videos?" then hit "Apply to All Videos." Easy peasy!

If you've created a mobile version of your video then the embedded video will also play on mobile devices.

Plus and PRO members can create mobile versions of their videos from their Global Video Settings.

Embedded videos will play using the best player for the device you're using. If you've chosen the HTML5 player from our site, it will become the default player for you on both your regular computer, and mobile devices.

Yes, the Javascript API is available for all players. You can access documentation below:

JavaScript API Docs

Yes, every user has a profile on Vimeo. We recommend that you customize it by uploading a picture (portrait) and maybe telling us a thing or two about yourself. We have a very friendly community here, so we encourage you to share!

In the top navigation bar, hover over 'Me' then click 'My Settings.' From the 'Profile' tab you can add a description about yourself, set your location, upload a portrait, and add links to your Tumblr, Flickr, Twitter, etc. You can also choose 1 or 2 of your videos to feature on your profile.

Once you've finished updating your information, make sure to click 'Save Changes' at the bottom of the page. You can also access this page by clicking 'Settings' button on your profile page.

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Anything you want! Share something about yourself, tell us why you use Vimeo. What kind of videos do you like to watch or make? What kind of camera do you use? How many cats do you have? This is an area to write a little about yourself and your interests. Many users also like to link to their blogs or other personal websites.

This is the default image that Vimeo uses as your avatar or portrait. You can replace this with an image of yourself to give your presence on Vimeo more of your personality.

To add your avatar, simply click on the 'Settings' button from your profile, then select the 'Profile' tab. Click on the box with a + sign and select your image. You can upload several different portraits and choose one as your primary picture. If you'd like to delete a portrait simply hover over it and click on the red X on the top left corner.

Yup! You can change your screen name by hovering over 'Me' from the top navigation bar, then clicking 'My Settings.' You can also access this area by clicking on the 'Settings' button from your profile. Type in your screen name in the field under 'Name.' Don't forget to hit the 'Save Changes' button to, well, save your changes.

The only way to stop Google from indexing your profile on Vimeo is to remove your account. Otherwise, we'd recommend using a different name so it doesn't show up if people search for your name.

To prevent your recent activity from showing up on your profile page just navigate to your account settings page by clicking the 'Settings' button from your profile page. Click on the 'Advanced' tab and check the option under 'Site Preferences' that says 'I prefer not to show my recent activity on my profile page.'

Go to 'Me' in the top navigation bar, then 'My Settings' and select the 'Profile' tab. Under 'Vimeo URL' enter your desired custom URL. Don't forget to hit 'Save Changes.'

You can't order the videos in your profile, they'll automatically be displayed in the order that you've uploaded them. However, you can choose 1 or 2 of your videos to feature on your profile. While viewing your videos, you can sort them by date, alphabetical order, plays, likes, comments, or duration by clicking on the appropriate link in 'My Videos.'

If you'd like to present your videos in a specific order, you can add them to an Album and then go ahead and arrange them in the order you want. Find out more about our Albums.

You sure can! You can choose to feature 1 or 2 videos on your profile page. Just hover over 'Me' in the top nagivation bar, then click 'My Settings,' then the 'Profile' tab and enter links to the clips you'd like to feature. Or you can search for your videos by typing the name of your video in the field. Then just hit 'Save' Changes' and you're good to go!

Absolutely! Customizing your profile is easy. You can add a description about yourself, a portrait picture, as well as feature specific videos. To customize your profile, go to 'Me' in the top navigation bar, then 'My Settings' and customize away to your heart's content in the 'Profile' tab!

Your profile page shows how many Channels and Groups you are following and moderating. In order to see just the Channels and Groups you moderate, click on the Channels or Groups buttons on your profile page and select the 'Moderated' option in the sort bar under 'My Channels' or 'My Groups.'

It's a bummer but it happens to the best of us. If you can't remember your password, just go to the login screen and click 'Forgot your password?.' Enter your email address and we'll send you a link to reset your password. Phew, crisis averted.

Hover over 'Me' in the top navigation bar, then click 'My Settings.' From there you can enter your new password under, you guessed it, 'Password.' Click 'Save Changes' and then find someone to high five.

Yes, you can add multiple email addresses to use for signing into your Vimeo account, however your email notifications will only be sent to your main email address.

Just hover over 'Me', click 'My Settings' and then click on '+ Add another email address' to add more email addresses to your account. Check the 'Make this my default email address' if that's what you want to do, then hit 'Save' Changes' and call it a day.

No, you don't have to use your real name, but whatever you choose is going to be how people address you in the community. Most people use their real names or a nickname. And if you ever change your mind, you can change it later in your account settings. Just follow these instructions.

Vimeo sends you emails so you can stay up to date with what's happening on Vimeo! If someone comments on your video, or adds you as a contact, we send you an email so you know. If you would rather not get so many emails, you can always change your notification settings under 'Me' in the top navigation bar, then 'My Settings', then select the 'Advanced' tab and make your choices. Don't forget to 'Save Changes!'

You can change your notification settings in your settings page. Click 'Me' in the top navigation bar, then 'My Settings', then select the 'Advanced' tab. Select 'Yes' or 'No' for each notification and make sure to click 'Save Changes' when you're all done.

Go to the Upload page and you'll find your personal upload email address under 'Mobile Uploads.' You can use this email address to upload videos straight from your mobile device.

Hover over 'Me' in the top navigation bar, then click 'My Settings'. Click on 'Delete My Account' and follow the steps. We're gonna miss you. :(

Yes! You can link your Vimeo account to Facebook and Twitter to share your likes and uploads. Go to vimeo.com/settings/apps and follow the prompts to connect your accounts.

Go to the Groups page and click '+ Create a Group' then follow the steps to customize it to your liking. Then go ahead and start adding videos to your new Group.

Basic account users can create 1 Group. You can create unlimited Groups with Vimeo Plus!

You can invite people to your Group by clicking the 'Invite' button on your Group's homepage. Then add people by name or email address.

When you find a video that would be a great fit for your Group, click the '+ Add to...' button that appears under the video and select your Group.

A Group is a mini-community within Vimeo that allows people to interact and share with each other. A Channel is user-curated destination to watch videos.

The main different between the two is that a Group is intended for users to collaborate, share, and discuss videos with other members, while a Channel is intended as a destination to watch videos. We recommend exploring both features before deciding which is best for you. Explore Channels and Groups.

You can change the name of Groups that you created or moderate. From your Group page, click the 'Settings' button then edit the Group Name. Click 'Save Changes' to do just that.

To spiff up your Group simply click the 'Settings' button then select the 'Appearance' tab. You can choose a theme of your liking, upload a custom image header, and edit other appearance settings.

Yes, you can create a Group Album if you're a moderator for that group. To create a Group Album, open any video within the group, click the '+ Add to...' button and click '+ Create a Group Album.’ Follow the directions, then sit back and admire your work.

You can check out the Group Directory or peruse the Groups page.

If you no longer want to be in a Group, simply click the 'Leave group' button from that Group's homepage.

Are you sure you want to delete your Group? If you'd like to transfer ownership to another user, you can do this in your Group settings from the 'Ownership' tab. Otherwise, to delete your Group, go to the 'Settings' tab and click 'delete this group.' Remember, once you delete a Group you can't get it back and it's gone forever. Sniff.

If you are the moderator of a Group, you will need to transfer ownership to another moderator or Group member. If you don't, the Group will be orphaned.

To transfer ownership to another user, go to your Group settings, then click the 'Ownership' tab.

First, make sure you're signed in and are a member of the Group. Also, check the privacy settings on your video before you try adding it to a Group. Depending on the privacy settings a Group has you may or may not be allowed to add your video to that particular Group. Keep in mind you can add your video to a max of 10 Groups.

If you add your own private video to a Group, you are giving permission for that Group to see your video and it will be viewable to those members.

Go to the video page of the video you would like to remove and click the "Add to..." button that appears below the video. Then uncheck the Groups you would like to remove that video from. You may also remove the video from the Group's video page itself by clicking on the red X on the top right of the video.

You can add each of your videos to a maximum of 10 Groups.

The 10 Groups a video is added to can always be changed. Just uncheck some of the Groups currently selected, and then add some new ones!

Albums allow you to organize videos into sets. You can create Albums and add your videos, or other relevant videos you come across on Vimeo. If you've uploaded a lot of videos of your lovable cats, you can create an Album labeled 'Cats' and add all your cat videos. Then you can share your new Album with all your cat-loving friends.

To create an album, go to one of your videos and click on the '+ Add to...' button that appears under your video. Under the 'Add to Albums' column click the link that says '+ Create an Album.'

You can create up to three Albums with a Basic account. If you are a Plus member, you can create as many albums as you wish. Learn more about Vimeo Plus!

Absolutely! Click the 'Settings' button on your album page and click on the 'Privacy' tab. Check the box next to 'Password protect this Album,' choose a password and click the 'Save Changes' button. From then on, all videos within this Album will fall under the password protection of that album and you can securely share it with your friends and family.

Go to the Album you wish to share by hovering over 'Video' in the top navigation bar and clicking 'My Albums.' Click on the Album you want to share, and from there click the 'Share this album' button. Now you can enter email addresses for non-members or Vimeo members' user names.

Yes! Go to your Album page and click the 'Settings' button. From there choose the tab labeled 'Videos' and select the way you'd like to arrange your videos in the drop down menu next to 'Always arrange by.' If you choose to arrange your videos manually, you can drag and drop up to 100 videos in the order you'd like. As always, don't forget to 'Save Changes!'

Your Album's thumbnail is taken from the last video added to your Album.

You can use any of your Albums as a playlist by making it into a widget and embedding it on your site. To create a playlist widget, hover over 'Tools' in the top navigation bar and click 'Make Widgets.' From there click 'Create a Hubnut' and select 'My Albums' from the top drop down menu next to 'Choose a video stream.' In the next drop down menu select your Album. Once you've customized your Hubnut to your liking you can grab the embed code and embed it on your site.

Watch Later is a handy way to bookmark videos you don't have time to watch right now. When you click the 'Watch Later' button on any Vimeo player, it will be added to your private Watch Later album.

No, members will not be notified when you add their video to your private Watch Later album.

Vimeo Channels are a simple and beautiful way to showcase videos. Create a Channel to give your viewers a slick destination to watch your videos, or other videos you find on Vimeo. Other people can subscribe to your Channel and the videos you add will show up in their feed. Check out Channels.

Visit the Channels page and then click the 'Create a Channel' button at the top of the page.

If you have a Basic account you can create one Channel. If you're a Vimeo Plus member, you can have as many Channels as you wish. Learn more about Vimeo Plus!

You can let your friends know about your Channel by sharing it with them. Just go to your Channel page and click the 'Share' button. Then enter the email addresses of your friends or their user names on Vimeo.

When you find a video you'd like to have in your Channel, click the 'Add to...' button that appears under the video and select your Channel.

Only moderators and Channel creators can add videos to a Channel. To add moderators to your Channel, click the 'Settings' button on your Channel page and follow the instructions in the 'Membership' tab.

A Group is a mini-community within Vimeo that allows people to interact and share with each other. A Channel is user-curated destination to watch videos.

The main difference between the two is that a Group is intended for users to collaborate, share, and discuss videos with other members, while a Channel is intended as a destination to watch videos. We recommend exploring both features before deciding which is best for you. Explore Channels and Groups.

Absolutely! To change the name of your Channel, click the 'Settings' button on your Channel page and enter your new Channel Title. Make sure to click 'Save Changes' at the bottom of the page.

To change the theme and logo of your Channel, click 'Settings' on your Channel page. From there select the 'Appearance' tab and snazz away!

You can search for Channels by using the search box at the top of your screen. We also recommend visiting the Channels homepage for featured Channels on Vimeo and links to categories of different Channels.

If you want to stop following a Channel, go to that Channel and click the 'x Unfollow' button.

If you'd like to delete your Channel, go to your Channel homepage and click 'Settings.' Select the 'Advanced' tab and click the 'Delete this channel' button.

If you aren't able to add a video to a Channel, it's likely that the owner of the video chose not to allow their video to be added to any Albums, Channels, or Groups. If you think it's an absolute perfect fit for your Channel, you can always try sending the owner a nice message requesting they allow that video to be added to a Channel.

Yes. Click the 'Settings' button on your Channel and enter your desired custom URL in the Shortcut URL field. Save your changes, then take your new custom URL for a spin.

If you add a private video to a Channel, that video will become public within that Channel only. The private video will always retain its privacy outside of the channel, but adding it to a public Channel means you are giving permission for that video to be viewed in the Channel you add it to.

You can choose who can view your Channel by clicking the 'Settings' button and then 'Membership' tab. You can select from the following privacy options:

• Anyone - everyone in the whole world can view your channel.
• Only moderators — only the moderators you have added to your channel can view that channel.
• Only moderators and the people I choose — pretty much what it says. You can add people to share your Channel with by clicking the '+Add or remove people' link below these options.

Note: Setting your Channel privacy to anything other than "Everybody" will remove all current subscribers who are not moderators or people you have specifically chosen.

Your Channel is a place to collect and showcase videos you upload or find on Vimeo. Your profile is your home base. People will go to your profile to see what you look like, your bio, and any other information you feel like sharing about yourself, whereas your Channel is a video watching destination that you've created.

Vimeo lets you change the theme, layout, and logo of your Channel. To change yours, click the 'Settings' button on your Channel page and select 'Appearance.'

Categories are an ever-changing, broad catalog of Vimeo's great content and active communities. Explore categories to find the videos you like and connect with the people who make them.

Vimeo Categories are populated automatically using your Channels and Groups. If you moderate a Channel or Group you can choose up to two top-level Categories from the settings tab. Our algorithm will look at videos you've selected and include them in the Category pool, favoring videos, users, and tags that are most active and representative of that Category.

If you're a Basic member, you can view your total weekly stats on your homepage. Plus users can visit their Advanced Stats page for all the advanced data pertaining to their videos. Just hover the cursor over the 'Me' tab and you'll see an option for 'My Stats' appear in the drop down menu.

New data is pushed to your stats page every 20 minutes. Your Top Likers and Top Talkers are updated weekly.

You can toggle your stats view to give you weekly, monthly, yearly, and all-time reports. You can also use the calendar at the top right of the page to select specific time periods.

It should take no longer than five hours for your stats to show up. That gives you enough time to go out and shoot a video! All of your stats from before you switched to Plus will be included.

Stats will be available your second day on Vimeo. You should take your first day and explore the site. If you need an idea or some inspiration for uploading your first video, check out our Vimeo Projects!

A play is registered anytime someone pushes the play button on Vimeo or wherever the video is embedded.

A load is counted each time the video player loads on any page, either on Vimeo.com or wherever a video is embedded on another website. A play is counted each time someone pushes the play button on a video on Vimeo or embedded elsewhere.

Only Plus members are able to see exactly where their videos are embedded outside of Vimeo.com. If you're a Basic user, you will need to upgrade your account to Plus to see where your videos are being embedded. Learn more about Plus!

When we record a view or play from a classified location or unknown country code, we count it towards your total under "Unknown."

The graph on your homepage shows the trends for your videos within the past week. Green represents plays, red represents likes, and blue represents comments.

These are the high points of your statistics. By clicking these points, you'll see a snapshot of your top five video clips for the data field you're sorting by.

Hover over 'Me' in the top navigation bar, then click on 'My Videos.' Next to 'Sort:' you'll see the following options. Simply click on the link of your choice to sort your videos according to that criteria.

• Date
• Alphabetical
• Plays
• Likes
• Comments
• Duration

Video Stats update several times an hour. If there is a discrepancy between some of the stats on different pages, just wait a little while and they should catch up.

Pretty darn good. On occasion there might be a reporting delay, but don't fret, we're always keeping careful records and we assure you that our stats are accurate.

You sure can. At the bottom of any Advanced Stats page there's an option to export your data in CSV, XML, and tab delimited formats.

Would you like to know how many times your videos were viewed since signing up for Vimeo? Would you like to know what percentage of people who click play, watch to the end? How about the number of people in Finland who watched your latest Five Vignettes?

We give you in-depth statistics about where your videos are being embedded, who your top likers are, overviews for different time periods and much much more. You need Advanced Stats because you need to know!

Some of your data may have only recently begun to be recorded by our systems so we can't provide information prior to the that time.

When someone gives a like, then for whatever reason clicks again to unlike a video, we count this and it shows up as a negative like.

To report a video that your believe violates our Uploading Guidelines or Terms and Conditions, please use the 'Flag' link to the bottom right below the video in question. To report a user, email abuse[at]vimeo[dot]com with your complaint. Please provide as much relevant information as possible.

Let us know in the Reporting Spam thread in our Help Forum. We want Vimeo to be a fun place for everyone so let us know quickly and we'll remove the offending user form the site. Help us keep Vimeo spam free!

We offer a member block feature for this specific purpose. You can learn all about it in the Member Block section of our FAQ.

Most of time, negative online behavior goes away if ignored. But if you can't ignore it, try to open a civil dialog with the user. If that method doesn't work, you can block a member, or let a member of the Vimeo Staff know and we'll try to resolve the matter as quickly as we can.

A like is quick and friendly way to let a video creator know that you appreciate, like, heart, or maybe even love their video.

Just hover your mouse over the video player screen, and click the heart icon in the top right corner. A large heart will fade in and out very quickly signifying that your like has been registered. It's as simple as that. Go ahead and try it, it feels pretty nifty!

Click on the heart logo in the top right hand corner of the video again and your like will be undone.

Hover over 'Videos' in the top navigation bar, then click 'My Likes'. There you can view every video you've ever liked on Vimeo. We bet there's some good stuff there!

Liking a video is a simple way to let other Vimeans know that you enjoy their videos. Once you look around Vimeo, you'll quickly start to find videos that you enjoy. By liking a video you're helping to promote content to your contacts and followers and you're also giving the creator of the video a warm fuzzy. Liking a video is also a great way to store that video in your 'My Likes' section so you can find them again later.

Widgets make it easy to publish or watch Vimeo videos on other web sites.

The Hubnut provides a TV-style viewing experience. You can use a Hubnut to publish up to 100 of your videos, or watch your Vimeo subscriptions on other sites. Hubnuts can be made from your videos, Subscriptions, Channels, Albums, Groups, or Likes.

Hubnuts display all videos in SD and will not show videos you, or others have marked as private.

Please note that Hubnuts are currently flash-based only and cannot be viewed on iPhones, iPads, or iPods.

Go to vimeo.com/tools/widget and click 'Create a Hubnut,' then follow the instructions to customize your Hubnut. Once you're done, grab the embed code to use on your site. Then sit back and watch the magic happen.

Please note that Hubnuts are currently flash-based only and cannot be viewed on iPhones, iPads, or iPods.

You bet! While your video's uploading you can add a title, description, and tags as well as add credits for any people who appear in your video or helped you make it.

From the 'Privacy' tab you can set your desired level of privacy for your new video, and under the 'Add To' tab you can add your video to any of your Channels or Groups. Go to the 'Embed' tab to set your embedding settings, and under 'Advanced' you can add pictures from Flickr or Picasa, create a custom URL for your video, and apply a Creative Commons License. Just make sure to save your changes!

Make sure your connection to the Internet is rock solid. Try not to have too much going on in other tabs or browsers as long files tend to get hung up if there's too much other activity. If you're still experiencing issues, we recommend you use a hardwire ethernet connection and turn off wifi, and any virus protection, ad block, or energy saving settings! If you still have trouble, make sure you are running the latest version of your Flash Player - you can check your version and upload to the latest at vimeo.com/help/flash.

If those steps don't help, please make sure your video is exported according to our Compression Guidelines. The closer you are to those settings, the more easily your source file will upload to Vimeo.

Make sure you're exporting your video following our Compression Guidelines and try uploading again using the new settings. Also, make sure you have the latest version of your web browser and flash player. Try our flash version checker to see what you currently have installed. If you're still having trouble visit our help forums.

Yes, please be sure to export your HD video to a resolution of at least 1280x720 and use square pixels. Take a look at our Compression Guidelines for more information.

There could be a number of reasons. Be sure you're exporting your video according to our Compression Guidelines , and close any other programs on your computer that might be interfering with your upload.

We also recommend that you upload over a hardwire ethernet, rather than wifi to ensure you have the strongest internet connection possible.

Check out our Compression Guidelines for the best advice on compressing your videos.

Please note: Our encoders don't like Apple ProRes codecs. They're intense codecs that don't play nice with our machines. If you opt to use your own settings, please avoid using Apple ProRes.

Yes, you can also upload videos with our iPhone, Android, and Windows Phone 7 apps.

Read over our Compression Guidelines, export your video again, and try uploading your new version. If your video is over 30 minutes, we recommend breaking your video into multiple clips on your video timeline before exporting in order for your video to have multiple references to the audio track.

Vimeo uses square pixels when converting your video. You will need to export your videos with square pixels and manually set your aspect ratio to 853x480 for widescreen DV, or 1280x720 for high definition. Read our Compression Guidelines for more information.

Vimeo does its best to accommodate any aspect ratio that you upload. However, there is no guarantee your video will look correct or play properly if you upload an unusual aspect ratio.

Yes! You can upload up to 5 videos at a time, as long as you're within your upload limit.

Vimeo is for personal, non-commercial use. Please only upload videos you created yourself! Unlike some other video sites, we enforce this policy very strictly. Read our Uploading Guidelines.

We cannot repeat this often enough: only upload videos you create yourself! Unlike some other video sites, we enforce this policy very strictly. For more uploading rules, please read our Guidelines.

We want Vimeo to be a healthy, positive environment for people to share their videos. Please show respect for your fellow users and follow our Community Guidelines.

Read over our Compression Guidelines and try again. Be sure you're following those as closely as possible. Then make sure you're running the latest version of your web browser and Adobe's Flash player - http://get.adobe.com/flashplayer. Once you've done these things, try your upload again.

If you still run into issues, head over to our help forum so our friendly support staff can help you out!

For a number of different reasons, video conversion may sometimes be temporarily backed up on Vimeo. When this happens, Vimeo developers immediately jump on the case to help speed up the process and the system usually catches up within a matter of hours.

In these situations, there is no need to replace or re-upload your file. Doing this will actually move your conversion request further back in the queue.

If you're a Plus a PRO member, your videos awaiting conversion will still be at the front of the line and among the first to be converted once the process catches up. Thank you for your patience!

Sometimes you will see this message when Vimeo is having server trouble. If your video does not work properly after an hour or so, please look through our forums to see if there is a current Known Issue or Bug that we are aware of and post your problem there.

When exporting your video, be sure to chose the option to deinterlace. That will take care of those pesky lines.

If you're having audio problems, you'll most likely need to export your video again according to our recommended compression settings.

If you do not edit any of your information, your video will show up as "Untitled" with no description or tags. We recommend you edit these so people can find your video more easily!

To edit these settings, go to the video page and click 'Settings.' From there you can edit the title, tags, description, and more.

Occasionally issues with black or blank frames being dropped or lost can crop up. This is because editing programs tend to drop the frame rate in clip portions that are black to 1FPS, which can then be interpreted as blank by the Vimeo system and cause sync issues. An easy fix is to insert a "slug" (also known as a black shape or image) to keep the frame rate normal in the editor, therefore keeping your videos and our machines happy!

Your video must be at least 200KB in size in order to upload to VImeo. This is because many people accidentally create "Reference movies" when trying to export from QuickTime and other video editing programs. Reference files don't contain any actual video, just links to the files. When exporting from QuickTime, always choose the "Save as self-contained" option.

You can connect your Vimeo account to your Dropbox on your Apps Settings.

Click "Connect" and you'll be re-directed to Dropbox, where you will sign in (or create an account if you don't already have one) and confirm the connection. If you enable auto-uploading, you'll also be asked to select an auto-upload folder after you return to Vimeo.

After you connect to Dropbox, you can upload videos from your Dropbox by clicking the "choose from Dropbox" button on vimeo.com/upload.

You can select files from any Dropbox folder(s) you've given Vimeo access to. Select as many files and you wish and then click "I'm done choosing files." On the upload page, click the bright green "Upload Selected Videos" button to start your upload.

You also have the option to automatically upload videos from a specific folder on your Dropbox account, bypassing the Vimeo upload page altogether. Read more about auto-uploading below.

It's up to you! By default, Vimeo will only have access to /Apps/Vimeo folder in your Dropbox. If you enable full access, you'll be able to select and upload video files from any folder on your Dropbox.

To enable full access, simply check the box next to "Give Vimeo full access to my Dropbox" on your Apps Settings.

After you connect to Dropbox, you have the ability to enable auto-uploading by checking the "Auto-upload" option on your Apps Settings and choosing any folder from your Dropbox.

Once this option is turned on, any video files moved into the auto-upload folder you choose will be automatically uploaded to your Vimeo account minutes after they're added (provided you haven't exceeded your Vimeo upload quota). Auto-uploaded videos will adhere to your Global Video Settings.

Be careful when selecting your folder! If you choose a shared Dropbox folder as your auto-upload folder, anyone with access to that Dropbox folder will be able to add videos to your Vimeo account. To keep things simple, we recommend creating a folder called "Vimeo" somewhere in your Dropbox and using that.

You can choose a different folder to auto-upload from by clicking the "Change?" link next to the auto-upload option on your Apps Settings. If you've given Vimeo full access to your Dropbox, you can select any Dropbox folder to use as your auto-upload folder. If you have not given Vimeo full access, you can only select Dropbox folders under /Apps/Vimeo.

If you move your auto-upload folder to a different place in your Dropbox, this will disable auto-uploading. To re-enable, select a new folder from your Apps Settings.

Yes, every video uploaded to Vimeo is counted toward your upload quota.

If the size of the file(s) in your Dropbox auto-upload folder exceeds your current quota, your auto-uploads will be queued up until your quota resets.

If you’re a Vimeo Basic member and 500MB/week isn’t cutting it anymore, try upgrading to Vimeo Plus to boost your quota to 5GB/week.

You can see the status of your Dropbox uploads by clicking the "+ Dropbox upload status" link on the right side of vimeo.com/upload.

A status window will open, allowing you to navigate through all of the Dropbox folders you’ve given Vimeo access to. You will see a status message next to all of the videos in your auto-upload folder and any videos you've manually uploaded.

If you uploaded a video through Dropbox and you want to enable visitors to download your original file, you’ll need to keep the original video in the same place within your Dropbox. If you move, delete, or alter the file by saving a new version or renaming it, it will no longer be available for download. However, users will always have the option to download the encoded version(s) of your videos that appear on Vimeo.com if you enabled this option on your video's settings page.

If you want to re-enable downloading of your original file after you’ve modified the file on Dropbox, use Vimeo’s replace feature to replace the file that was originally uploaded from Dropbox with one uploaded directly to Vimeo.

HD stands for high definition, which is the highest quality form of video available today. HD video is richer, clearer, and more life-like than standard TV and even DVDs. It’s a major leap in technology that doesn’t take an expert to appreciate.

Vimeo presents HD in the 720p format, exactly the same resolution (1280×720) used by major broadcast, cable, and satellite networks. Plus users can also upload 1080p videos and have them play back in full HD glory.

Visit the Vimeo HD Channel and watch any of the clips in full screen mode, you'll quickly see why HD is amazing.

Yes! It’s real, true, actual high definition. No tricks! Some other sites (we won’t name names) and even a few major media producers have been offering low resolution video as 'HD' just because it’s slightly higher than the quality typically seen on video sharing web sites, hoping you won’t notice. Don’t be fooled, Vimeo HD is true 1280×720, up to 30fps in MP4 media format.

Yes! To take advantage of HD, all you have to do is upload a clip that’s 1280×720 resolution or larger. Plus users can get 1080p quality by uploading a video with a resolution of 1920x1080. Our servers will make a standard quality version first, then a little later your clip will appear in HD.

Please note, if your video has an aspect ratio besides 16:9, your video will be scaled to a width of 1280 pixels.

Yes. Basic account members enjoy a weekly quota of 500MB and 1 HD video, so it’s a good idea to compress your video down from phenomenally high quality to just amazingly high quality.

We recommend using the H.264 codec at size 1280×720, bit rate 3000-5000 kbits/sec (optimized for 'download'), key frame every 30 frames (frame reordering on), using whatever frame rate you shot in. For sound, use AAC at 128kbps in stereo.

You can watch exporting tutorials for Vimeo and read our full recommended compression settings here.

It's almost always a good idea. If you're outputting 1080i, deinterlace and resize to 1280×720 before you upload. In many cases if your final outcome is a progressive medium (web, HDTVs, Blu-Ray, etc.) you might be better off deinterlacing before you even start editing.

Vimeo converts all HDV and AVCHD videos shot at 1440x1080 (aspect ratio 1.3333) to its correct and intended playback of 1280x720 (pixel aspect ratio 1.0000). What that means in English, is that 1440x1080 videos are shot in anamorphic (wide) standards instead of 16:9, and previously those videos would appear squished upon conversion to Vimeo. This change will affect anyone uploading their videos in letterbox 1440x1080, so we recommend not to letterbox videos at that aspect ratio.

Vimeo will accept this footage and display it at 1280x720 resolution. However for better image quality we suggest resizing your video to 1280x720 prior to uploading.

Plus and PRO members have the option to upload and display footage at 1920x1080. This option can be found in the 'Video File' tab from your video's 'Settings' page. Please keep in mind that currently some computers and displays cannot properly run or display footage at such high resolutions.

Yes, click the full screen button in the lower right corner of the player, then click the button that says 'Scaling is on' to turn scaling off. Your preference will be saved for all HD videos you watch.

Nope, all you need is the current version of the Adobe Flash plugin, which you probably already have. If you're not sure, you can check with Adobe for updates and download instructions. Browsers that can use our HTML5 player can also play back HD video.

We’ve found that most computers made in the last three or four years (running either Mac OS X or Windows) are fast enough to play butter-smooth HD. In some cases, you may notice a dramatic performance improvement by quitting unused programs and closing extra browser windows or tabs. Our player is designed to degrade the video quality gracefully if it detects that it’s dropping frames.

Most residential cable and DSL connections should be more than adequate. If HD feels slow to load, try turning off any background applications that could be using up bandwidth. Or push the play button in the player and then pause to let the video buffer before viewing.

All modern computer monitors are similar in resolution to HD, if not better. Your computer is a sleeping HD beast, Vimeo will rouse it from its slumber.

Absolutely. If you can connect your computer to your HDTV (for example, using an inexpensive DVI to HDMI adapter) Vimeo will look gorgeous in full screen, comparable with broadcast digital TV. Once you've done that, why not make some popcorn and give Couch Mode a shot?

Vimeo is also available on many devices, set-top boxes, and Internet-enabled TV sets. See if your device is on our Vimeo Everywhere page!

Vimeo allows Basic members to upload one HD video per week, so if you upload two HD videos within the same week, only the first will show in HD, the other will appear in SD.

If an unusual amount of time has passed, and the HD version is still not available, make sure you are using our recommended compression settings and try again. Please be advised that in order to receive the HD treatment, your HD video needs to have an aspect ratio of 4:3 or greater and be at least 1280 pixels wide (the only exception is that a 4:3 video with a resolution of 960x720 pixels will also be encoded to HD).

Point and shoot cameras that can take video in 1280x720 resolution are becoming more common these days. Check the specifications on your camera for details.

We love new ideas! To suggest a feature to the Staff, post a thread in our Feature Requests forum and tell us all about it. Make sure to search the forum before posting your idea in case there's already a discussion about it.

To avoid having people use your video without your knowledge, we recommend that you disable downloading for your video. You can find instructions for disabling downloads here.

Formal DMCA take down requests should be sent to rights[at]vimeo[dot]com. The required information is listed here.

We recommend contacting the site administrator and asking them nicely to remove your videos. Another option is to make your videos private using any of the available privacy settings.

Or if you want total control, you can choose which specific sites can embed your video, a tool available with Vimeo Plus.

The Vimeo API, or Application Programming Interface, is a way for developers to gain access to certain parts of the Vimeo website in order to create an application using data from Vimeo. The Simple API is a very simple interface to access lots of data from Vimeo. You can get data via JSON, XML, and serialized PHP. You do not need a Developer API Key to use the Simple API.

The Advanced API is more complicated than the Simple API, but you can get a lot more data from it. You will need a Developer API Key to use the Advanced API. If you want to test out the Advanced API, head over to the Sandbox.

Full documentation on the Advanced API

To ask questions or discuss the Vimeo API, visit the API Forum.

Please refrain from using HTML, as it can interfere with our site. Thanks!

Vimeo requires a fairly fast internet connection and computer to load and view videos. Any computer made within the last three years should work fine on Vimeo, but there will always be times when you may experience difficulties loading and playing videos.

• Google Chrome
• Safari
• Firefox
• Opera
• Internet Explorer

If something doesn't work, try again! Sometimes the best way to fix a problem is just to give it another shot. If your problem doesn’t improve after multiple attempts, try holding down the shift button on your keyboard and pushing the reload button on your browser. This will reset the cache in your browser, which will often clear up any problems. If this method still doesn’t work, quit your browser and reopen it and try again. You may also try signing out of your Vimeo account and signing back in. If the problem still persists, try looking in the forums for answers.

Don't worry, they're still there! This message just means that Vimeo may be experiencing some technical difficulties and your videos will be available again soon. If you receive this message for longer than a few hours, try clearing your browser cache (shift+refresh) and try loading the video again. If that doesn't clear it up, try searching the forums to see if other users are experiencing similar problems.

To clear the cache in your browser hold down the shift button and reload the page. This method resets the information about the page that's stored in your browser.

We all love browser extensions, they can add much needed functionality and make our day more enjoyable and productive. However sometimes these extensions (also known as add-ons) can interfere with the way a website is designed to work. The Staff may ask you to temporarily disable extensions when troubleshooting, in case they're the cause of any issues. Take a look at the respective article below for instructions on how to do this in your browser.

• Google Chrome
• Safari
• Firefox
• Internet Explorer 9
• Internet Explorer 8

If you are having trouble logging in to the site, please make sure you are using the correct email address and password. If you've forgotten your password, you can request instructions for resetting your password.

If you're still having trouble, please send an email clearly explaining your issue to our Support Staff at support[at]vimeo[dot]com.

If you need immediate assistance, please contact our Support Staff. If you have questions regarding use of the site or are experiencing a problem, please search this FAQ for an answer or try searching for your question or issue in the forums.

You can also email us at support[at]vimeo[dot]com. Please note that sending us more than one support ticket may cause a delay in our response. It may take us up to 72 hours to receive a response, so please be patient.

If you have a question that was not answered here, please look for the answer in our forums.

Your feed is a neverending supply of fresh videos determined by the things you follow on Vimeo. Any time you follow a member, their videos and the videos they like will show up in your feed. Similarly, when you follow a Channel or join a Group, videos added to those will show up in your feed. To help keep you well stocked with amazing videos, you automatically follow our Staff Picks, but you can unfollow at any time.

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There are lots of places on Vimeo to discover great videos! First you can start on the Discover tab. The Discover tab highlights the most 'liked' videos from the week.

Explore Channels to find videos curated around certain themes that might interest you. If you find Channels that look cool, follow them and those videos will show up in your feed whenever they're updated. Explore Channels!

Groups are also a great place to explore videos. Groups are communities within Vimeo that you can join and share videos with. There are TONS of Groups on Vimeo and we encourage you to join Groups to meet new people and find the great videos people are creating for that Group. Joining a Group also means any video added to that group will show up in your feed so you can always see what gets added! Explore Groups!

As soon as you find videos that you like, we encourage you to explore the rest of that users' videos to see if you want to follow them. Following someone automatically subscribes you to his or her videos and the videos he or she 'likes', which will show up in your feed.

The Activity tab on your homepage is also another great way to discover videos that people are liking and commenting on right now. You can sort that activity by all users or just the people you follow, to see what everyone's watching and talking about.

We recommend exploring the site and you'll find even more great ways to discover new videos!

The best way to have your video show up in search is to tag it appropriately in your video's settings. If it still doesn't show up, try adding more information in your description.

The best way to have your videos chosen for Staff Picks is to make good videos! Then, post a link to your video in the shoutbox of either of those channels and the staff will try to watch them. Please DO NOT send messages to staff members asking them to watch your videos, that doesn't work very well.

The best way to stay current with Vimeo is to read our Blog! Not only is it a thrilling literary masterpiece, its also where we update the community with news about Vimeo. Subscribe to it via an RSS reader on the Blog page.

To view Vimeo.com or Couch Mode on your television, you'll need to have a TV or set-top box that supports web browsing, or have the means to hook your computer up to your TV.

Good question! Since you already like Vimeo, why not take us around wherever you go? These apps make it easy to watch, share, and participate in Vimeo no matter where you are! Plus the apps listed on this page are in special partnership with Vimeo, so you know they’re good!

Couch Mode is a TV/Remote optimized interface that lets you view your Feed, Watch Later, My Videos, My Likes, HD Channel and Staff Picks from the comfort of your couch.

Navigate Couch Mode with a mouse or use the arrow/Enter keys on your keyboard. Couch Mode is optimized for GoogleTV, but you can also simply connect your laptop to your TV, browse over to Couch Mode in Chrome, send that puppy into full-screen and enjoy!

Short Version: Technology taken from the future.

Long Version: Couch Mode uses the latest and greatest in HTML5 and CSS3 technologies to present Vimeo content optimized for large displays like your television. Folks who have Google TV devices will also benefit from being able to use their TV remote's directional pad to navigate, as well as the default play/pause, next/previous, fast forward/rewind buttons!

Go to the Channel store from your Roku home screen. Vimeo will appear in multiple lists, but navigate to the Photos & Video row to find us for sure. Just click the Vimeo icon to start downloading our app. Follow the instructions on the screen. If you're given a code made up of letters and numbers you can enter it at vimeo.com/activate to link your account to the app and begin using Vimeo!

You can download the Vimeo app from the Samsung App Store on your device. You can normally get there by launching the Internet channel. Once you have the App Store open, navigate to the Videos section to find Vimeo. After you finish downloading the app, it will always appear in your 'My Applications' section on the Internet channel. For a list of compatible devices, click here.

During the setup process, if you're given a code made up of letters and numbers you can enter it at vimeo.com/activate to link your account to the app and begin using Vimeo!

Vimeo Video School is a fun place for anyone to learn how to make better videos. It’s a one-stop-shop for Vimeo Lessons and user-made video tutorials about a variety of video-making topics. Check it out!

If you’re new to Vimeo Video School, we recommend starting at Video 101, a fun, basic guide to making videos. If you have a DSLR camera, we’ve enlisted DSLR master Philip Bloom to run you through the ins and outs of DSLR cameras. Vimeo Featured Lessons give you in-depth information and tutorial videos that you can follow, or you can just browse thousands of tutorial videos we’ve organized into different categories and skill levels. It’s up to you!

Vimeo Lessons provide bite-sized information and great examples on a particular video-making topic in Video School. Lessons are created by the Staff at Vimeo and are structured to give you more details and pertinent examples on the stuff you want to learn about.

Then, when you’re done reading a Lesson, you can take part in a Lesson Challenge and put your newfound skills to use. Check out our Featured Lessons to get started.

A Lesson Challenge is an opportunity for you to create a video using the tips and information you’ve just learned from a Lesson. Challenges link to a Vimeo Group which you can join and add your videos to, as well as view examples from other Vimeo members who have also completed that challenge. Go ahead, accept the challenge.

To submit a video tutorial that you’ve made or found on the site, add it to the User-made Tutorials Group and we’ll check it out!

We most certainly do! You can download it here.

We've packed the app with tons of features and tools! You can upload, edit, manage and watch your videos right from your iPhone.

Currently, our app features an easy-to-use video editor that allows you to:

• Capture video with focus control and grid alignment
• Combine, edit, and trim your videos
• Add transitions, titles, and effects
• Add music and recordings
• Control volume levels
• Save edited videos to your camera roll or upload directly to Vimeo

We also offer you the whole Vimeo experience by allowing you to:

• Watch and manage all your existing Vimeo videos and download them to your camera roll
• Easily upload your raw footage or edited creations in HD or SD
• Pause/resume uploads and get reminded when a video is paused
• Replace existing videos
• Edit title, description, tags, privacy and credits
• Share your videos with Facebook, Twitter, Tumblr, WordPress, Email or SMS
• Add your clips to your Groups, Channels and Albums
• Stats on daily plays, likes and comments

And of course the basics:

• Watch videos from your Vimeo inbox, Watch Later queue, or videos you have liked
• Easily like, comment and add videos to your Watch Later queue
• Discover new and interesting videos in the Browse tab

Downloading the Vimeo app is a snap. Just visit the App Store on your iPhone, iPad or iPod Touch and search "Vimeo." Our official app should come right up. Tap the Vimeo app icon to start downloading!

You can also get the app right here.

There sure is! You can download it here.

The iPad app shares all the great features and functionality of the iPhone app.

You bet! You can download it for free over here.

We don't want to leave anybody hanging! You can find it, for free, right here.

Sorry you're having problems with the app. We recommend clearing the cache which you can do by going to your 'Account' tab and tapping the 'Settings' button. You can also reset the app from the same screen.

Please report bugs in the app from your 'Account screen'. Tap the 'Send Feedback' tab and you'll be able to send a detailed email to our developers.

Vimeo has an awesome mobile site for you to use! If our mobile site supports your device you will be automatically taken to it when going to vimeo.com, or you can go to vimeo.com/m.

Right now, all videos from the Staff Picks and HD channels are automatically featured on our mobile site. Plus members' videos are also available to watch if they've opted to create mobile versions of their videos.

If you're a Plus member and want to make mobile versions of your videos, you can find out more in our Mobile section of our FAQ.

We wanted to provide a place where our users could find music to put in their videos. Unlike music that you might download from a store for personal listening purposes, the Music Store allows you to find music that you can license for use in your videos.

You can download tracks from Music Store and add them to your videos with your video editing software, or you can automatically add these tracks to your Vimeo videos with our handy Enhancer.

To use the Enhancer, click the Enhance Videos tab in the top right hand corner of Music Store. Under My Videos, you can select one of your recent uploads, or click the magnifying glass icon to search through your videos. Once you've found a video, click on it to select it, then hit Enhance. Next, find the song you'd like to use from Music Store and click the purple Enhance With Track button that appears next to the Play button.

If the video is longer than the track, you can drag the dashed purple bar that appears directly below the video preview to select the portion of the video where you'd like the track to play.

If the track is longer than the video, you can drag the highlighted area that appears on the audio waveform to choose the portion of the track you'd like to use.

The volume faders allow you to control the volume levels for both channels. Once you're satisfied with your newly enhanced video, you can click the Enhance or Buy & Enhance button to do just that!

If you need to purchase a license for the track, just follow the directions. The last step for enhancing your video is deciding whether you want to replace your existing video with your enhanced video or upload it as a whole new video. That's it, your video is now enhanced!

Need help getting started with editing tracks in your video? Check out these Video School lessons, or watch the clips below!

• Video 101: Editing Sound & Music with iMovie
• Video 101: Editing Sound & Music with Windows Live Movie Maker

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You can search Music Store by typing in a Genre, Tempo, Theme, Mood, or a specific instrument. Our awesome search bar will automatically start guessing tags as you type. Simply press the tab key when the term you want is highlighted to select it as a tag to search by. You can add as many tags as you want to get super specific!

For more control, you can apply our advanced search filters. Click the Advanced Filters link that appears below the search bar to filter by duration, price range, license type, provider, and vocal type. You also can enable or disable safe search.

Simply press the X next to each tag name to remove it, or press the X next to the search button to clear the entire search.

In Music Store, the Enhancer lets you automatically add Music Store tracks to the videos you've uploaded on Vimeo!

To access the Enhancer, click the Enhance Videos tab that appears on the top right hand corner of Music Store. Under My Videos you can select one of your recent uploads, or click the magnifying glass icon to search through your videos. Once you've found your video, click on it to select it and hit Enhance. Then find the song you'd like to use from Music Store and click the purple Enhance With Track button that appears next to the Play button.

If the video is longer than the track, you can drag the dashed purple bar that appears directly below the preview to select the portion of the video where you'd like the track to play.

If the track is longer than the video, you can drag the highlighted area that appears on the audio waveform to choose the portion of the track you'd like to use.

The volume faders allow you to control the volume levels for both channels. Once you're satisfied with your newly enhanced video, you can click the Enhance or Buy & Enhance button to do just that!

If you need to purchase a license for the track, just follow the directions. The last step for enhancing your video is deciding whether you want to replace your existing video with your newly enhanced video or upload it as a whole new video. That's it, your video is now enhanced!

SmartSound offers customizable, royalty-free tracks for your videos. SmartSound tracks offer customizable track duration, and you can choose the mood or track variation that best suits your video.

You can search for SmartSound tracks by clicking the Advanced Filters link that appears under the search bar and selecting SmartSound from the Provider drop-down menu.

SmartSound tracks will show a gear icon where you would normally see the song length, as well as a gear icon where you would see a shopping cart or download icon for other tracks. You can click the Play button to preview a track, and clicking on either of the gear icons will take you to the track page where you can customize it to your liking. With SmartSound, you can choose the arrangement or mood that suits your video, and track duration is customizable to your video.

To add a SmartSound track to your video, click the purple Enhance With Track button that appears next to the Play button. Then select the video you’d like to enhance under the My Videos sidebar on the right. The faders allow you to control the volume levels for both channels, and once you're satisfied with your newly enhanced video, click the Enhance or Buy & Enhance button to do just that!

If you need to purchase a license for the track, just follow the directions. The last step for enhancing your video is deciding whether you want to replace your existing video with your newly enhanced video or upload it as a whole new video. That's it, your video is now enhanced!

The Vimeo Music Store sources tracks from our partners at Audiosocket, Free Music Archive, and SmartSound. If you have an account with either site, your music should appear in Music Store when searching the appropriate tags! To contact Free Music Archive, please visit: http://freemusicarchive.org/contact. To contact Audiosocket, please send an email to vimeolicensing[at]audiosocke[dot].com. To contact SmartSound, please send an email to sales[at]smartsound[dot]com.

Click the 'Advanced Filters' link under the search button to expand the menu. There you’ll find a slew of options including 'Price range' where you can select free tracks. Save some money and some music!

When hovering over a track, a star will appear on the left hand side over the track number. Pressing this will allow you to add that track to your 'My Saved Tracks' list so you can find it later!

Featured tracks are chosen by the Vimeo staff. If we like something and think it would be a good song for someone to use in their videos, we feature it!

This tab contains a full list of all of our featured tracks. It shows you the best of the best, at least until we update it!

All sales are final in the Vimeo Music Store.

When you purchase a track with a personal or commercial license, you’ve purchased the right to use it for your projects only. If a friend wants to use that track they’ll have to purchase their own license from the Music Store.

Audiosocket requires this information to generate your music license. If you don’t have an official title, you can describe your project.

Music Store gets tracks from Audiosocket, SmartSound and Free Music Archive. These sites are filled with awesome creators just like Vimeo, and don’t contain music from mainstream recording artists.

We offer two licenses for paid tracks for each of our paid providers (Audiosocket and SmartSound). Audiosocket offers a Personal License and an Indie Filmmaker/Small Business License. SmartSound offers a Personal License and a Commercial License. Please make sure you read each license before completing your purchase.

Here’s a quick summary of the differences between the two Audiosocket licenses:

If your music licensing needs fall outside these licenses, contact vimeolicensing[at]audiosocket[dot]com.

Here’s a quick summary of the differences between the two SmartSound licenses:

If your music licensing needs fall outside these licenses, contact sales[at]smartsound[dot]com.

Some artists will require you give them attribution when using their songs. You can find out how to give them proper credit by clicking on the track's title. Click 'Attribution info' under 'About this track,' which appears to the right of the track. A window will pop up with the text the artist would like you to add to your video's description. You can copy and paste it right in when you’re ready!

Keep it in your filing cabinet, your safe, lock it in a chest, tape it to your ceiling, just don’t lose it! You may need it in the future if you ever need to prove you have a license to use the song.

No worries! Just check the 'My Downloads' tab. You’ll always be able to re-download tracks you’ve purchased in the past.

Some tracks in Music Store may have explicit lyrics. These tracks will be marked with a red 'Explicit' to the right of the track name. If you’d prefer to filter out explicit songs from your search results, open the Advanced Filters and turn the Safe Search toggle to On.

When you add a track to your cart, you’ll see a black pop-up window appear in the lower right corner of the screen. Simply press the red X next to each track name to remove it from your cart.

If you have an Audiosocket or SmartSound Personal License, you may burn your video onto a DVD (or other storage device) to send to your family or friends for their personal, non-commercial viewing. But you may not make and distribute DVDs for any commercial purpose. If you have an Audiosocket Indie Filmmaker/Small Business License, you may burn up to 1,000 DVDs. If you have a SmartSound Commercial License, you may burn up to 10,000 DVDs.

In most cases, no. Most of the free tracks are subject to Noncommercial Creative Commons licenses. These licenses do not permit commercial use. However, if you’re looking to use an artist’s work commercially, you can contact the artist via their homepage or FMA profile.

Each track is licensed by the individual artist.

If you’re using a track that is subject to a Creative Commons Share Alike license, the work that uses that track must also be made available to the public under the same license. For example, if the track is governed by an Attribution Noncommercial Share Alike license, any video that incorporates the track must be licensed to others under the same license. This means that others will be able to adapt your video for noncommercial purposes so long as they provide attribution and license any adaptation under the same terms.

For two (2) years following your License purchase, Audiosocket will provide perpetual, worldwide licenses for the following media and uses at the following rates:

Please contact vimeolicensing[at]audiosocket[dot]com for more details.

Vimeo Perks give you awesome discounts on the products you need. Get great deals on products from B&H, Kessler, Letus and more. Vimeo Perks are exclusive for Vimeo Plus and PRO members.

Vimeo Perks is offered exclusively to Plus and PRO members.

We're always looking for awesome companies and products to include in our Perks library. Email bizdev[at]vimeo[dot]com if you're interested!

Please note, the discounts listed on the Vimeo Perks page will not be reflected on Red Giant's website until you reach the checkout screen.

Yes, we enable you to block other members on Vimeo. Connecting with people can be one of the best parts of the Vimeo experience; however, we feel it’s good to have control over your connections.

Please note that you can block only logged-in members of Vimeo. Public and non-logged-in users cannot be blocked.

When you block someone on Vimeo, they can’t:

• Follow you on Vimeo
• Like your videos
• Comment on your videos
• Add your videos to their Albums, Channels, or Groups
• Send you messages
• Share your videos (when logged in to Vimeo)

In addition, blocking someone will:

• Delete their likes and comments from your videos
• Remove your videos from their Albums, Channels, or Groups
• Unsubscribe them from your Channels and delete their shouts
• Remove them and any forum topics they have created from Groups you created or moderate

Finally, when you block someone, you automatically unfollow them and they automatically unfollow you (if applicable). Please note that blocked members will still be able to view your profile page and watch your videos — they just can’t interact with them.

1. Following is an easy way to stay connected to what others are doing on Vimeo.
2. When you follow others, you increase your chances of discovering videos you’ll enjoy.
3. Following is a sign of social goodwill — it shows the person you follow that you are a fan of what they do on Vimeo.
4. Following makes sharing simpler. The people you follow are the first to show up when you want to share something you find on Vimeo.

When you follow someone or something, you will receive updates on that person or thing in your homepage feed. Updates happen in real time, and you’ll also see any new updates whenever you log in. You can control what appears in your feed using your feed manager.

In addition, you’ll be able to send messages to the people you follow.

We built a special page to help you find your friends on Vimeo. You can use Facebook, Twitter, or your email address book (provided you use Gmail or Yahoo! Mail) to search Vimeo for people you already know. And when you find your friends, you can follow them right away.

You can also browse Channels to find others who are interested in the same things you are. You can even follow Channels themselves.

You can request upload access after you've created your API application by visiting developer.vimeo.com/apps. Click on the name of your app and choose "Request Upload Access" in the top box.

Upload requests can take up to 3 business days to approve.