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The ABC Shop Online website is owned and operated by the Australian Broadcasting Corporation (ABN 52 429 278 345).
Use of this website is subject to these Terms of Use.
Online credit card payments will be processed using a third party payment gateway service run by Direct Payment Solutions LTD (DPS) DPS provides a PCI-DSS compliant payment gateway service to the ABC Shop Online that is used to securely process customer payments. Details about the information they capture and how the service works can be found here.
We also offer the ability to pay via PayPal, ABC Gift Card, eVoucher, Cheque* and Money Order*. We regret that we do not offer the ability to pay via bank deposit.*Offline payments Only.
Some large orders and bulky items may require an adjustment to quoted delivery costs. Please email details of the products required for a final freight cost. Alternatively, feel free to submit your order with query and we will contact you to arrange appropriate delivery. You may cancel your order at any time prior to processing.
Please note that domestic orders are sent via our premium courier service. All Australian orders should include a daytime delivery address and contact details. Please note that we are unable to accept orders to P.O. Box numbers. Click here to find out more about our delivery and payments.
Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.
International airmail orders are traceable to the point where they have left Australia. The delivery of these orders are subsequently reliant on overseas postal services. The ABC Shop will provide as much assistance as possible in tracing misdirected items but cannot be responsible for items lost by overseas postal services. International Courier orders are traceable and fully insured and therefore replaceable if lost en route.
Some international orders may require additional identification before being processed. The transmission of this information to ABC Retail may affect estimated delivery times. ABC Retail reserves the right to request additional identification prior to processing orders originating outside Australia.
While Australian tax (G.S.T.) is removed from all international orders please be aware that your order may be subject to local Custom's duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge must be borne by the recipient.
We will gladly refund, credit or exchange products in original sale condition on presentation of the original ABC Shop Online sales docket. Delivery and packaging charges are not refundable unless as a result of our error. All returns are to be sent to:
The ABC Shop Customer Order Centre GPO Box 9994 Sydney NSW 2001 Australia Ph: 1300 360 111 [ +61 2 8333 5668 ] Fax: 1300 360 150 [ +61 2 8333 5622 ]
Where the original payment was made by cheque or money order, please allow up to 21 business days for refunds to be processed.
Please contact us prior to returning goods to the ABC Shop. Where a refund of goods is payable all items are required to be returned by the recipient at their own expense using the same credit card used for the original order. Upon receipt of the returned goods the ABC Shop will:
No goods shall be refunded without prior agreement between the recipient and/or customer and the ABC Shop. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error. All returns of international deliveries are subject to our International terms and conditions.
There are a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit http://www.scaleplus.law.gov.au/browse.htm. Dispute resolution services are also available in each Australian State and Territory.
The ABC Shop welcomes feedback and attends to all complaints promptly.
ABC Materials, including pages and online images, are protected by the Copyright Laws of Australia. All rights are reserved.
When you access the ABC you agree that:
The ABC logo is a registered trademark of the Australian Broadcasting Corporation. The ABC logo may not be used without the prior specific, written permission of the ABC.
Ordering ABC products online is designed to be as simple as possible, while allowing security and privacy for all your details.
Offline: If you do not wish to place your order on the internet, we offer you the option of phoning, faxing or mailing in your order.
The ABC complies with the Information Privacy Principles set out in the Commonwealth Privacy Act 1988.
Collection: We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collated into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.
Disclosure: We may share non-personal, aggregated information with other ABC Divisions, our partners and product distributors for research purposes. We never identify or disclose individual customers or visitors’ information or purchases but we may disclose how many customers bought a specific item or used a specific service such as an email list.
We collect personal information about you:
Cookies:For added convenience, we employ a "cookie" system on our website. A "cookie" is a small file placed on your machine which lets our site store information. This information allows us to make our site easier to use. Cookies allow our servers to keep track of your customer details between visits to our site. The information stored by the cookie includes the data that is provided during online registration.
Other information stored by the cookie includes website traffic data. This is not used to identify individual details but only collated into aggregate anonymous results in order to evaluate and improve our shopping service for our customers. Credit card information is never stored in the cookie.
Once you have logged in your account will remain open until you quit the browser.
We do not collect personal information for any other purpose.
We collect personal information like your name, your address, delivery addresses, phone number, email, your credit card details, interests/preferences, ViP membership details, gift messages, gift voucher details, order details (i.e. products purchased), and password for access to ABC Shop Online.
We currently have two email lists, ABC Shop News - which is a twice monthly service about New Product Releases and the ABC ViP newsletter which provides exclusive offers for members of the ABC ViP program. These services are provided to you to communicate product information, special events and offers of interest to you based on your interest category selections and purchase history.
Our email subscription service is an 'opt-in' system. You may unsubscribe or add additional interest categories at any stage by visiting the following page http://shop.abc.net.au/pages/subscription.
With your permission, your details will also be used to advise you of ABC Shop special promotions. You may also remove your email address from our subscription service at any stage by visiting http://shop.abc.net.au/pages/subscription.
If you are an ABC ViP member you can subscribe or unsubscribe to the ABC ViP Newsletter by sending an email to us containing your name, address, and your rewards card number if known.
Spam: We will never knowingly send you electronic messages without your consent. For more information on the 'Spam Act 2003' please visit the Australian Government's website: http://www.dbcde.gov.au/policy_and_legislation/spam
We disclose personal information to our third party service providers who assist the ABC in running ABC Shop Online and carrying out the shopping services that the ABC offers.
For example, we disclose personal information such as your delivery address to a delivery service provider (ie a courier) as selected by you when you place your order.
These third party service providers may be located in Australia, and overseas in locations such as Singapore. The ABC has taken reasonable steps to ensure that your personal information is treated by the ABC’s third party service providers in a manner consistent with the privacy law applicable to the ABC.
We only publish personal information with your consent (e.g. if you win a competition) and then only in part (eg. The winner is Dave of Artarmon, Sydney).
We do not publish personal information for any other reason without your consent.
Under no circumstances will ABC Online sell or receive payment for licensing or disclosing your personal information.
Your personal information like your name, invoice and delivery addresses, phone number, email etc is accessible by registering with ABC Shop Online. By registering with ABC Shop Online you will need to retain a username and password.
Please update your personal information when your details change in order for our records to be up to date and complete.
You must login before you can check your order status, or view or edit your registration details and your order. Delivery information you supplied when ordering is available online for your reference in your order status history.
Credit Card
Crucially, your credit card details are only transmitted in encrypted form. Unencrypted credit card information is NOT stored on our internet servers. Online credit card payments are currently processed using a third party payment gateway service run by Direct Payment Solutions LTD (DPS). DPS provides a PCI-DSS (plastic card industry data security scheme) compliant payment gateway service to the ABC Shop Online that is used to securely process customer payments. Details about the information they capture and how the service works can be found here. If we change this third party service provider, we will notify you here.
Firewall
Our order processing system is protected by the ABC network firewall. A firewall is a hardware and software security system designed to filter specified exchanges of information and restrict access to authorised systems and users.
The ABC Shop welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.
Australian Broadcasting Corporation ABN (Australian Business Number): 52 429 278 345
We comply with the Trade Practices Act 1974, state based Fair Trading Acts and Sale of Goods Acts, the Consumer Credit Code, the Electronic Transactions Act 1999 the Information Privacy Principles set out in the Commonwealth Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000 (Cth).
Dispute resolution services are available in each Australian State and Territory.
The ABC may make changes to this privacy and security policy from time to time. If we make changes, the changes will be made here, and we will notify you of the changes on the front page of the ABC Shop Online website.
