Kampyle Feedback lets you get inside the minds of your target audience, and use what you learn to optimize:

  • Conversion funnels and merchandising
  • Marketing programs

Beyond Web Analytics

Website analytics tell you a great deal about what happens on your site. In short order, you can learn how many visitors come to your site, and how many leave without taking any action.

But what Web analytics can't do is distinguish between visitors who were unimpressed with your offer, couldn't get your order form to work, or wanted the product in a different color. All you know is that they left.

Kampyle Feedback Analytics changes all that. Deploy Kampyle feedback forms on every Web page, with quick-pick categories and sub-categories that are relevant to the product page or process, and you'll learn instantly where the pain points are for your visitors.

Feedback forms also allow visitors to express in their own words what's on their minds. This feedback will open your eyes to issues and opportunities that you may not have considered before.

Kampyle also integrates with Web analytics programs, letting you understand the reasons that drive visitor behavior.

Conversion & Merchandising Optimization

Visitor feedback gives you instant insight into the obstacles that prevent prospects from converting. Quickly identify:

  • Process issues, broken links, website bugs or any other technical issues
  • Product page flows that make it difficult for visitors to find what they need
  • Competitive prices offered by other sites (e.g., "I can get a better deal from another site")
  • Product gaps, missing add-ons, emerging trends in your market

Marketing Optimization

Visitor feedback provides important clues as to what's hot in the market and what you can do to take advantage of those opportunities in all of your campaigns. Customize feedback forms for your SEO, SEM and PPC campaigns to get actionable insight into what the market wants and how your prospects frame their desires.

The Added Benefit: Newsletter Opt-In

Kampyle feedback forms automatically prompt visitors to include their contact details, and up to 60 percent of them willingly do so. Moreover, many visitors choose to opt-in to the website's newsletter from the feedback form. The open rate for Kampyle-based subscribers is more than 30 percent. In other words, Kampyle helps build long-lasting relationships with visitors.

End-to-End Workflow

Kampyle's turnkey feedback solution helps you assess visitor perceptions across all of your customer touch points.


Present a Feedback form automatically whenever key events occur, such as when a visitor abandons a shopping cart.
Pinpoint issues quickly. Kampyle Feedback forms automatically collect visitor OS, browser, click-stream and other critical clues.
Collect any data point you need to better understand your visitors.
Prompt visitors for their phone number. Those who provide it should be considered hot leads.
Learn more >>
Prompt visitors for the email addresses, and use the opportunity to acknowledge their feedback and begin dialogs.
Learn more >>
Invite visitors to opt in to your newsletter. With a 30% open rate, Kampyle Feedback is an easy way to build long-lasting relationships with visitors.
Learn more >>
Prompt visitors for any data you'd like to collect, such as their geographic region.
Identify trends, analyze issues and monitor visitor concerns. A central repository presents an at-a-glance view of feedback. Drill down for deeper analysis.
Learn more >>
Tag feedback submissions based on content to track critical issues, route to appropriate departments, and respond quickly to visitors.
Learn more >>
Use business rules to route incoming feedback to the appropriate department based on content, severity, or other attributes. Send hot leads to sales for immediate follow-up, and website bugs to your webmaster.
Learn more >>
Respond automatically to visitors who include their email address with their feedback. Custom auto-reply emails based on the page or process from which the feedback originated.
Respond quickly and concisely to visitors. Create canned responses for feedback based on content (category, subcategory, keywords in comments).
Open new leads and cases with Feedback submissions. Kampyle integrates with Salesforce and other leading CRM systems.
Learn more >>
Feedback Dashboards, Lead-Generation and a host of other reports let identify and respond quickly to emerging issues
Merge Kampyle Feedback Analytics with Web Analytics programs to understand the reasons that drive visitor behavior.
Learn more >>
Merge Kampyle Feedback Analytics with Google Analytics to understand the reasons that drive visitor behavior.
Learn more >>
Feedback Form