Social media

Advice How do I set up a website?

You first need to register a domain name, which can be done quickly and easily with any domain name registrar.

Advice What do I do if my reputation is being damaged online?

The most important part of managing your reputation online is keeping a good relationship with your customers.

Advice How should I interact with customers online?

Conversing with customers online is very different from talking or negotiating in a store. On the internet, users appreciate honesty, speed and conversation. They reject one-way marketing and defensive personalities.

Advice How can I get the most out of Twitter and Facebook?

Twitter and Facebook are two very powerful but very different social media platforms. To get the most out of them, you need to be sure you’re using each site in the most appropriate way.

Advice How do I build a social media strategy?

Start-ups need to think about what exactly they want to achieve through social media.

Mentors Learning from Oink: Execution isn’t everything

This week Kevin Rose decided to pull the plug on his social app, Oink. As founders there is a lot we can learn from his decision and journey. BY BRAD LINDENBERG.

Features Pinterest – a guide for small businesses

Pinterest is fast becoming the new frontier of social media marketing for businesses. But is it really worth the effort for Aussie start-ups? BY NINA HENDY.

News Aussie team develops social media technology on Startup Bus

Three Australian tech entrepreneurs have developed a new platform to help social network users preserve their digital lives, all whilst travelling on the Startup Bus from Las Vegas to Texas.

Start-up TV How videos go viral

As the Joseph Kony phenomenon demonstrates, videos can quickly raise awareness if they go viral. But how can you get your video to the masses? Here, a top YouTube executive explains how it is done.

Features Five secrets to engaging with customers using social media

Social media sites are essential marketing tools for your business. Here are five ways to make sure potential customers like you, rather than your competitors. BY OLIVER MILMAN.

Tech tricks Turn off location-based iAds

Has the battery on your iPhone or iPad ever run low when you've needed to use location services? If so, there’s something you can do.

Start-up TV The Do's and Don'ts of Social Media for Business

Your business’ social media tone should be the equivalent of you after one drink. But no more than that – updates such as GR8 should not be tolerated, as this video explains.

News Three top business tips for Facebook’s Timeline

Facebook has opened its Timeline feature to business users, giving them more control over the appearance of their Facebook pages, but experts say the changes will require a lot of initial work.

News SMEs failing to respond to Facebook and Twitter customer queries: Report

Start-ups are being urged to rethink their social media strategy as a new report shows businesses are failing to respond to customer queries on Facebook and Twitter in a timely manner, if at all.

News Google to launch facility for new ventures

Google is to launch a $120 million overhaul of its headquarters with the addition of an ‘experience centre’ that will be used to create new projects and work with start-ups in secret.

News Facebook targets developers with fbStart

Facebook has launched a program aimed at giving third-party developers advanced notice of new tools and features, in a bid to encourage them to build businesses around the Facebook platform.

News Facebook IPO bolstered by third-party developers

Facebook’s flotation has revealed that 12% of its revenue in 2011 came from social gaming company Zynga, with the social media giant admitting its performance will become increasingly reliant on new innovations.

News Online community launches Work At Home Person Week

Home-based businesses are being encouraged to make contact with online community Support a Work At Home Person, as it launches the inaugural International Work at Home Person Week.

Mentors Social media is 1% inspiration and 99% perspiration

It’s easy to take the plunge into social media. Then reality sets in, and you realise it can be hard work staying on the social media treadmill. BY ADAM FRANKLIN.

News AppAddictive scores $1.2 million for Facebook tools

US-based start-up AppAddictive has secured $1.2 million in funding for its Facebook creation tools and platform, designed to make it easier for businesses to build their Facebook pages.

News Twitter to shut down Summify following acquisition

Twitter has acquired social aggregation service Summify for an undisclosed sum, two years after its Romanian-born founders relocated to Vancouver.

News Keeping traffic within Facebook reduces cost-per-clicks by 45%: Report

Small businesses have been urged to build their presence within Facebook, following a new global report revealing advertisers who keep traffic within Facebook can reduce cost-per-clicks by 45%.

News KPMG report downplays influence of social media

A global study by KMPG reveals 86% of the consumers surveyed actively engage in social networking regularly, but only a third say social media influences their purchasing decisions.

News Most complained-about ads of the past decade revealed

Start-ups can spice up their marketing with more risqué material but shouldn’t rely on it, an expert says, after the advertising watchdog released its most complained-about advertisements on record.

News Facebook app developers targeted by Fbootstrapp

A new toolkit aims to kickstart the development of Facebook iFrame applications, which enable users to add custom tabs on Facebook fan pages, based on a similar toolkit for Twitter.

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